If you’re a NOW Broadband customer, you may have heard the news that support for the NOW Hub Two router ends in July 2025. While services aren’t being cut off overnight, this change means no more updates, no replacements if the Hub fails, and an increasing push towards moving on. For many, it feels like the beginning of the end for the traditional broadband-plus-landline setup that NOW once offered. Fear not… we’ve got a way to keep your landline when switching from Now TV – no matter who the provider is.
This comes at a time when the UK’s entire copper landline network is being switched off by January 2027. Every home and business will need to move to digital, internet-based phone services. That’s why so many people are starting to ask the same question:
“What happens to my landline number if I switch provider or go full fibre?”
For households and small businesses alike, a landline number isn’t just a utility — it’s part of their identity. It’s how friends, family, and customers reach them. Losing it can feel like losing touch.
The good news is, you don’t have to. With VoIP (Voice over Internet Protocol) from Plexatalk, you can keep your landline number even if you leave NOW Broadband. Whether you switch to full-fibre providers like Cuckoo or Trooli, or bigger names like BT and Sky, your number comes with you.
Plexatalk makes your landline portable, flexible, and ready for the future — so you stay connected no matter how the broadband market changes.
Why People Want to Keep Their Landline
For many households, a landline number is more than just digits on a bill — it’s a point of continuity. Friends and family already know it, and after years (sometimes decades) of use, it becomes second nature. Nobody wants the hassle of calling or messaging dozens of contacts to share a new number.
There are also practical reasons. Landline numbers are often tied to important services and accounts: banks, GP surgeries, schools, utilities, and government records. Updating each one individually is time-consuming and easy to miss — which could lead to missed calls, delayed communication, or even security issues. Keeping the same number avoids the admin headache altogether.
Then there are the professional considerations. For small businesses, freelancers, and people who work from home, the landline represents stability and credibility. It signals to customers and suppliers that you’re established and reachable. Changing it can cause confusion, damage trust, or even mean lost business opportunities.
That’s why the upcoming switch-off of the UK’s copper network is such a concern. People worry that moving to full-fibre broadband or leaving providers like NOW Broadband will mean giving up their trusted number.
The reality? With VoIP from Plexatalk, you don’t have to lose it. Your number comes with you, ready to use wherever you take your broadband. It’s the same landline — just smarter, more flexible, and built for the digital future.
What Happens to Your Landline When You Leave NOW TV
If you decide to cancel your NOW Broadband package, your phone line will usually be disconnected as soon as the service ends. For many customers, this comes as a shock — once the account is closed, the landline number tied to it can disappear for good.
That’s why it’s so important to act before you leave NOW TV. If you want to keep your number, you need to request a process called number porting. This transfers your existing landline from your old provider to a new service, such as a VoIP platform like Plexatalk. Without number porting in place, there’s a real risk your long-standing number will simply be lost once the cancellation goes through.
It’s a detail many people overlook, especially if they’re switching to a broadband-only package with another provider. But for households, families, and small businesses who rely on their landline number, it’s critical. Losing it can mean missed calls from friends and relatives, disruption to important services like banks and doctors, and confusion for customers trying to reach you.
By porting your landline number to VoIP with Plexatalk, you take control before the disconnection happens. The process is smooth, and once complete, your number is no longer tied to NOW Broadband (or any single provider). Instead, it’s yours to keep — flexible, portable, and ready for the future.
How Number Porting Works with Plexatalk
So what exactly is number porting? Put simply, it’s the process of moving your existing landline number — for example, the one you currently use with NOW Broadband — over to a new service provider. In this case, that means bringing your number across to Plexatalk’s VoIP platform, so you can keep using it long after you’ve left NOW.
The good news is, Plexatalk makes this transition simple. We handle the process directly with your current provider, taking the stress off your shoulders. All you need to do is follow a few straightforward steps:
- Sign up with Plexatalk and let us know you want to port your number.
- Provide your account details and proof of ownership (such as a bill in your name) so we can confirm the transfer.
- We contact your current provider and arrange the porting process, which typically takes just a few working days.
- Once complete, your landline number is activated on Plexatalk VoIP. From then on, all calls to your old number will come through your internet connection instead of the copper line.
There’s no interruption to your service and no need to update contacts or accounts. The same trusted number works exactly as before — just with the added flexibility and future-proofing of VoIP. With Plexatalk, number porting is a smooth, stress-free way to stay connected as you move beyond NOW Broadband.
Benefits of Moving Your Landline to Plexatalk
Switching your landline number to Plexatalk VoIP isn’t just about avoiding disruption when you leave NOW Broadband — it’s about unlocking a smarter, more flexible way to stay connected.
Keep your number – First and foremost, your existing landline number stays exactly the same. There’s no need to update friends, family, banks, or businesses. From the outside, nothing changes — but behind the scenes, your number is powered by VoIP instead of copper wires.
Lower costs – Traditional landline services are often bundled into expensive packages, even if you rarely use them. With Plexatalk, you only pay for what you need. Calls are typically cheaper, and you can say goodbye to unnecessary line rental charges.
More flexible – Once your number is on VoIP, you’re no longer tied to a wall socket. You can answer calls on your mobile, laptop, or a VoIP handset from anywhere with an internet connection. Whether you’re working from home, on the move, or even abroad, your landline comes with you.
Future-proof – By January 2027, BT Openreach will switch off the UK’s copper landline network. Every home and business will need to migrate to digital voice services. Moving to Plexatalk now means you’re already prepared — with a reliable, modern setup that won’t be disrupted by the nationwide switch-off.
With Plexatalk, you’re not just keeping your number — you’re making it work harder for you, today and tomorrow.
What You’ll Need to Get Started
Making the move from a NOW Broadband landline to Plexatalk VoIP is easier than most people expect. You don’t need complex equipment or technical know-how — just a few basics to get up and running.
1. A stable broadband connection
Since your calls will run over the internet, a reliable broadband service is essential. Whether you’re switching to full fibre with providers like Cuckoo, Trooli, BT, or Sky, or sticking with an existing setup, as long as the connection is steady, VoIP will work seamlessly.
2. A device for making and receiving calls
VoIP is flexible. You can choose a dedicated VoIP handset, use an adaptor with your existing landline phone, or simply download our Plexatalk app on your smartphone, tablet, or laptop. That means you can keep the traditional “home phone” feel, or go completely digital — whatever suits your lifestyle.
3. Your NOW TV account details
To port your number across, we’ll just need a few details: your existing landline number, the name and address on your NOW Broadband account, and confirmation that you’re the account holder. With this information, we can start the number porting process and ensure your landline moves smoothly to Plexatalk without any downtime.
That’s it. With these three simple steps, you’ll be ready to keep your trusted landline number and enjoy all the benefits of a future-proof VoIP service.
Common Questions & Concerns – Keep Your Landline When Switching from Now TV
Will there be downtime?
The number porting process is smooth and carefully managed. There may be a very short window — usually just a couple of hours — where your line is being switched over. Once complete, your number will be fully active on Plexatalk, ready to use over your internet connection.
Can I keep my number if I’ve had it for years?
Yes. As long as your number is still active with NOW Broadband (or any other provider), we can port it. It doesn’t matter if you’ve had it for a few months or several decades — your landline can move with you into the digital era.
What if I cancel NOW Broadband before porting my number?
This is one of the biggest pitfalls. If you cancel your service before arranging number porting, your provider may disconnect your line and once that happens, your number could be lost permanently. That’s why it’s vital to set up your porting request with Plexatalk before closing your NOW account. We can try if you already have although there are no guarantees.
How to Switch to Plexatalk Today
Making the move from NOW Broadband to Plexatalk VoIP is quick, easy, and designed to keep you connected without disruption. If you’re ready to secure your landline number before the copper network switch-off in January 2027, here’s how to get started:
1. Check your eligibility
Most UK landline numbers can be ported to VoIP with no problem. If you’re unsure, our team can confirm in minutes whether your number is ready to move across.
2. Sign up online or contact Plexatalk support
You can complete your registration on our website in just a few steps, or if you’d rather speak to someone directly, our support team is here to guide you. We’ll explain what information we need, answer any questions, and handle the process with your current provider.
3. Keep your number and start saving
Once your porting request is complete, your trusted landline number will be live on Plexatalk. From there, you can use it on your mobile, laptop, VoIP handset, or even your existing home phone with an adaptor. You’ll enjoy lower costs, greater flexibility, and peace of mind that your number is future-proof.
Don’t wait until the 2027 deadline forces the switch. Take control today with Plexatalk, and keep your landline working for you well into the digital future.