Can You Use VoIP Over Starlink?

Can You Use VoIP Over Starlink? Today we’ll find out more about using VoIP over Starlink in the following article and how Plexatalk can help your business get VoIP running over Starlink.

Voice over Internet Protocol (VoIP) has revolutionised the way we communicate by enabling voice calls over the internet. With the advent of Starlink, SpaceX’s satellite-based internet service, the question arises: can you effectively use VoIP over Starlink? Let’s explore this topic in depth.

What is Starlink?

Starlink is a satellite internet service developed by SpaceX, designed to provide high-speed internet access to remote and underserved areas around the globe. By using a constellation of low Earth orbit (LEO) satellites, Starlink offers reduced latency and improved speeds compared to traditional satellite internet providers.

Starlink is especially beneficial for individuals and businesses in rural or isolated areas where conventional broadband options like fibre or cable are unavailable. It is also a promising solution for mobile setups like RVs, boats, or disaster recovery operations.

You can also read more on Starlink and their pricing structure on their official website.

Why Use Starlink Over 4G/5G?

While 4G and 5G networks are increasingly prevalent, they often come with limitations that Starlink can address:

  1. Coverage: Starlink provides internet access in areas where 4G and 5G signals are weak or non-existent.
  2. Bandwidth: In some locations, 4G/5G networks can become congested, leading to slower speeds. Starlink’s satellite network can offer more consistent performance.
  3. No Dependence on Mobile Networks: Unlike 4G/5G, which relies on proximity to cell towers, Starlink’s satellite coverage is independent of terrestrial infrastructure.
  4. Performance in Remote Locations: For individuals in extremely remote locations, Starlink often outperforms mobile networks in terms of speed and reliability.

However, 4G/5G networks might still be more suitable for users who require portability without the need for satellite equipment or for areas with strong cellular infrastructure.

Understanding Starlink’s Internet Speeds and Latency

Starlink promises internet speeds ranging from 50 Mbps to 250 Mbps, with some users reporting speeds exceeding 300 Mbps in optimal conditions. Latency, a critical factor for VoIP, typically ranges between 20 ms to 40 ms. However, in congested areas where network demand is high, speeds can drop to as low as 30 Mbps, and latency may increase.

Can You Use VoIP Over Starlink?

For VoIP, the general requirement is a stable internet connection with at least 100 Kbps per VoIP line. Starlink’s typical speeds far exceed this baseline, making it technically feasible for VoIP. However, fluctuations in speed and latency can impact call quality, especially during peak usage periods.

How Network Congestion Affects VoIP Usability

As more users connect to Starlink’s satellite network, bandwidth is shared among them, leading to potential congestion. During these periods, you might experience slower speeds and higher latency. These factors can cause issues like:

  • Dropped Calls: Insufficient bandwidth may lead to call disconnections.
  • Jitter: Variability in latency can cause voice distortion.
  • Delay: Increased latency can result in noticeable lag during conversations.

To mitigate these issues, it’s crucial to optimise your network for VoIP traffic.

Optimising VoIP Traffic with QoS

One effective way to ensure reliable VoIP performance is by using a router that supports Quality of Service (QoS). For instance, a DrayTek router allows you to prioritise VoIP traffic over other types of internet traffic. By configuring QoS settings, you can allocate sufficient bandwidth to VoIP calls, ensuring clear and uninterrupted communication even during peak internet usage.

Other routers that support QoS include:

  • TP-Link Routers: Many models come with built-in QoS capabilities.
  • Open-Source Solutions: Building your own router with OpenSense or pfSense provides advanced customisation options for prioritising VoIP traffic.
  • Netgear and ASUS Routers: Some models feature easy-to-configure QoS settings.

Here’s how QoS works:

  1. Traffic Prioritisation: Assign higher priority to VoIP packets compared to regular internet traffic.
  2. Bandwidth Allocation: Reserve a specific amount of bandwidth exclusively for VoIP.
  3. Congestion Management: Automatically adjust traffic flows to prevent overload.

With QoS configured on a reliable router, you can significantly enhance the quality of your VoIP calls over Starlink.

How Plexatalk Optimises VoIP on Starlink

At Plexatalk, we understand the challenges of using VoIP over variable internet connections like Starlink. That’s why our system is designed to be resilient and adaptive:

  • Advanced Codec Support: PlexaTalk uses efficient codecs like Opus and G.729, which consume minimal bandwidth while maintaining excellent call quality.
  • Adaptive Jitter Buffers: Our system adjusts dynamically to account for variations in latency, minimising jitter and distortion.
  • Traffic Shaping: PlexaTalk integrates seamlessly with QoS settings, ensuring VoIP traffic always gets top priority.
  • Cloud-Based Redundancy: Even if local internet conditions falter, our cloud-based infrastructure ensures calls remain stable.

Practical Tips for Using VoIP Over Starlink

  1. Invest in a High-Quality Router: A DrayTek, TP-Link, Netgear, ASUS, or an OpenSense/pfSense-based custom router with advanced QoS capabilities is essential.
  2. Monitor Network Usage: Avoid heavy downloads or streaming during important VoIP calls.
  3. Test and Tweak: Regularly monitor call quality and adjust QoS settings as needed.
  4. Upgrade Equipment: Ensure your Starlink dish and modem are updated for optimal performance.

Frequently Asked Questions (FAQs)

Which UK VoIP provider works with Starlink?

Plexatalk is a reliable UK VoIP provider that works seamlessly with Starlink. Our system is designed to adapt to varying internet conditions, ensuring stable and high-quality calls.

How to set up QoS for VoIP?

To set up QoS for VoIP, log into your router’s configuration page. Look for the QoS settings, enable QoS, and prioritise VoIP traffic by adding your VoIP device’s IP address or assigning higher priority to the ports used by VoIP services.

Does VoIP work over Starlink?

Yes, VoIP works over Starlink. With its fast speeds and relatively low latency, Starlink can support VoIP calls effectively. However, proper configuration, including QoS, is essential for optimal performance.

Final Thoughts

Using VoIP over Starlink is not only possible but can be highly effective with proper setup and optimisation. While Starlink’s speeds and latency generally support VoIP, fluctuations during peak times highlight the importance of QoS and reliable VoIP systems like PlexaTalk. By prioritising VoIP traffic and leveraging robust tools, you can enjoy crystal-clear calls over Starlink’s satellite internet.

If you’re considering Starlink for your VoIP needs or want to learn more about PlexaTalk’s solutions, feel free to reach out. We’re here to ensure your communications are seamless and efficient, no matter where you are

Why Call Forwarding is the Smarter Choice for Professionals

VoIP Apps vs Call Forwarding

VoIP Apps vs Call Forwarding? Find out the pros and cons of both solutions in our post below:

In today’s fast-paced world of business communication, staying connected is essential. The rise of VoIP (Voice over Internet Protocol) technology has given professionals and businesses flexible options for handling calls, with many turning to VoIP apps for their convenience and cost-effectiveness. But there’s another tool that often flies under the radar: call forwarding.

When it comes to reliability, simplicity, and efficiency, call forwarding offers a host of advantages that can make it a better option than relying solely on a VoIP app. While VoIP apps have their place, especially for outbound calling and advanced features, call forwarding ensures a seamless and professional experience that’s hard to match.

If you’re searching for a VoIP provider that supports forwarding to mobile, Plexatalk is here to help. In this article, we’ll explore the benefits of call forwarding, the situations where VoIP apps shine, and how Plexatalk is bridging the gap with innovative solutions like our upcoming click-to-call dialler.

The Benefits of Call Forwarding

Call forwarding is a straightforward and reliable way to ensure you never miss an important call, no matter where you are. Here are the key reasons why professionals should consider it:

1. Better Battery Life

VoIP apps require a constant internet connection and often run in the background, draining your phone’s battery. By contrast, call forwarding operates through the traditional phone network, meaning it doesn’t require a data connection or an app running on your mobile device.

This is particularly useful for professionals who rely on their phones throughout the day. With call forwarding, you can handle your calls without worrying about your phone running out of power prematurely.

2. Save on Data Costs

VoIP apps use mobile data or Wi-Fi to handle calls, which can quickly add up if you’re in a limited data plan or have inconsistent access to Wi-Fi. Call forwarding bypasses these issues entirely, routing calls through the standard phone network without consuming any mobile data.

For professionals who are often on the move or working in areas with unreliable internet, this can translate to significant cost savings and better overall call quality.

3. Reliable in Low-Signal Areas

VoIP apps depend on a strong and stable internet connection to deliver high-quality audio. In areas with patchy Wi-Fi or mobile internet, calls can become garbled or even drop altogether.

Call forwarding, on the other hand, ensures that your calls go through traditional phone lines, which are often more reliable than internet-based systems. This means you can stay connected, even in challenging environments.

4. Professional Voicemail Management

One of the challenges with VoIP apps is ensuring that voicemails go to the right place. If a call doesn’t connect, the caller might leave a message on your personal mobile voicemail instead of your professional VoIP voicemail, creating confusion.

With Plexatalk’s call forwarding solution, callers are prompted to leave messages directly on your professional VoIP voicemail. This keeps your work and personal communications separate, ensuring a seamless experience for your clients and colleagues.

5. Hassle-Free Setup

VoIP apps often require installation, updates, and troubleshooting. Call forwarding, by contrast, is simple and straightforward. Once set up, it works seamlessly in the background, letting you focus on what matters most: your business.

When VoIP Apps Are Essential

While call forwarding has many advantages, there are situations where using a VoIP app is necessary. Here are some examples where apps can complement call forwarding:

1. Outbound Calling from Mobile

If you frequently make outbound calls from your mobile and want them to display your business number rather than your personal number, a VoIP app can be indispensable. These apps allow you to mask your personal number and maintain a professional image.

2. Advanced Features on the Go

VoIP apps often come with features like call recording, call transfers, and conference calling. These capabilities are valuable for professionals who need to manage complex communications while away from their desks – although if using our hosted call recording, that will still work over call forwarding.

3. Access to VoIP-Specific Tools

For users who rely on tools such as call analytics or integrations with customer relationship management (CRM) systems, a VoIP app is essential. It allows you to leverage the full range of capabilities that a VoIP provider offers.

Bridging the Gap: Plexatalk’s Upcoming Click-to-Call Dialler

At Plexatalk, we understand the need for flexibility in professional communication. That’s why we’re developing an innovative click-to-call dialler, which brings the best of both worlds.

The click-to-call dialler allows you to initiate calls from your mobile using your VoIP number, ensuring a professional appearance. Here’s how it works:

  1. Initiating the Call: You log into the app, choose the contact you want to call, and press a button.
  2. Call Routing: The app signals your VoIP system to place the call and displays your business number to the recipient.
  3. Simple and Seamless: You get all the benefits of outbound calling through VoIP without heavy reliance on mobile data or battery.

This solution makes outbound calling easy, professional, and efficient, complementing our call forwarding services for a complete communication experience.

FAQs about call forwarding vs mobile VoIP apps

What is the difference between VoIP apps and call forwarding?

VoIP apps handle calls entirely over the internet, requiring data or Wi-Fi. Call forwarding routes calls through traditional phone lines, ensuring better reliability, battery life, and data savings.

Can I use both call forwarding and a VoIP app together?

Yes, combining both gives you the flexibility to manage inbound and outbound calls effectively. Forward incoming calls to your mobile for convenience and use the app for outbound or advanced features.

Is call forwarding expensive?

Call forwarding is usually affordable and cost-effective. At Plexatalk, we offer tailored solutions to ensure you get the most value for your investment.

Will call forwarding work internationally?

Yes, our call forwarding service works seamlessly across borders, allowing you to receive calls anywhere in the world.

How does the click-to-call dialler improve my business communication?

The click-to-call dialler simplifies outbound calling from mobile while maintaining your professional image. It’s perfect for professionals who need to make frequent business calls on the go.

Real-World Use Cases

  • Case 1: A travelling sales professional uses call forwarding to ensure they never miss an inbound call, even when in remote areas with poor internet connectivity. They use the VoIP app’s click-to-call dialler for outbound calls to display their business number.
  • Case 2: A small business owner forwards incoming calls to their mobile to handle customer inquiries during the day. At night, they rely on the app to check voicemails and respond efficiently.
  • Case 3: A consultant uses call forwarding to stay reachable while working onsite with clients. They use the VoIP app for recording important client calls for later review.

Make the Right Call with VoIP Apps vs Call Forwarding

When it comes to VoIP apps vs call forwarding, the best solution often involves a combination of the two. Call forwarding provides unmatched reliability and simplicity, while VoIP apps offer advanced features and outbound calling capabilities.

At Plexatalk, we specialise in creating tailored communication solutions for professionals and businesses. Whether you’re looking for a VoIP provider that supports forwarding to mobile, mobile apps, or both, we’ve got you covered.

Get in touch with us today to learn more about how our call forwarding and VoIP solutions can transform your business communication. Visit our contact page at https://www.plexatalk.co.uk/contact-us/.

Don’t let communication challenges hold you back. With Plexatalk, you’ll never miss an important call again.

voip vs traditional landlines

Looking for information on VoIP vs Traditional Landlines – see our little guide below.

The way we communicate is changing, and the choice between Voice over Internet Protocol (VoIP) and traditional landlines has never been more critical. As businesses and households prepare for the UK’s ongoing digital transformation, understanding your options is vital. This blog explores the key differences between VoIP and landlines, practical broadband solutions for rural areas, and why now is the perfect time to make the switch.

What Is VoIP?

VoIP allows you to make phone calls using an internet connection rather than traditional copper wires. Calls are transmitted as digital data packets, allowing for cost-effective and feature-rich communication. Unlike traditional phone systems, VoIP enables businesses to customise their communication setup with advanced features.

What Are Traditional Landlines?

Traditional landlines rely on analogue signals transmitted through a copper wire network. While they have been the backbone of communication for over a century, they are increasingly outdated. The UK’s Public Switched Telephone Network (PSTN) is set to be retired by 31 January 2027, making the move to digital systems like VoIP a necessity.

Why Choose VoIP?

VoIP offers a range of advantages that make it a compelling choice for businesses and homes:

1. Cost Savings

VoIP services generally cost less than traditional landlines, especially for long-distance and international calls. There’s also no need for expensive hardware, as VoIP works over your existing internet connection.

2. Enhanced Features

VoIP systems like Plexatalk go beyond basic voice communication, offering tools that boost efficiency and improve customer service. These include:

  • IVR (Interactive Voice Response)/Auto Attendant: Route calls efficiently with automated menus.
  • Call Queues and Call Centre Features: Manage high volumes of incoming calls without compromising customer experience.
  • Custom Voicemail: Tailored messages to suit your business needs.
  • Call Recording: For training, compliance, or quality assurance purposes.
  • App Integration: Connect your communication tools with CRM and other business systems.

3. Flexibility

VoIP allows you to work from anywhere with an internet connection, making it perfect for remote and hybrid working environments.

4. Future-Proofing

With the PSTN switch-off approaching, VoIP ensures your communication systems are ready for the future, avoiding the risks of outdated technology.

Addressing VoIP Reliability Concerns

One of the biggest concerns about VoIP is reliability during internet or power outages. However, these challenges can be mitigated with modern solutions:

  • Multiple Internet Connections:
    VoIP can use a primary broadband connection, such as Fibre-to-the-Premises (FTTP) or Fibre-to-the-Cabinet (FTTC), alongside a backup like 5G or satellite internet (e.g., Starlink) to ensure uninterrupted service.
  • Power Outages:
    A Uninterruptible Power Supply (UPS) can keep your router and phones powered during a blackout. Depending on the UPS model, you can maintain communication for hours, ensuring no disruption during short or medium-length outages.

With these measures in place, VoIP can match or even exceed the reliability of traditional landlines.

Solutions for Broadband in Rural Areas

A reliable internet connection is crucial for VoIP. For rural areas where traditional broadband may be limited, there are excellent alternatives:

  1. 5G Broadband:
    Providers like EE, Three, and Vodafone offer fast, reliable 5G home internet in many rural locations.
  2. Satellite Internet (e.g., Starlink):
    Starlink delivers high-speed satellite broadband with near-global coverage, making it ideal for remote areas with poor traditional broadband infrastructure.
  3. Fixed Wireless Access (FWA):
    FWA uses radio signals to provide high-speed internet, bypassing the need for physical cables.
  4. Community Fibre Projects:
    Funded by initiatives like the Gigabit Broadband Voucher Scheme, community-led projects can help install fibre broadband in underserved areas.

These options make VoIP viable even in locations where traditional broadband services fall short.

Why Switch Now?

Although the PSTN switch-off has been extended to 2027, delaying your transition to VoIP could leave you vulnerable to disruptions. Moving to VoIP now lets you enjoy lower costs, advanced features, and greater flexibility, giving you a competitive edge in a rapidly evolving digital landscape.

Why Choose Plexatalk for your VoIP Phone system?

At Plexatalk, we specialise in VoIP solutions that are tailored to meet the needs of UK businesses and homes. With a focus on reliability and functionality, our services include:

  • Comprehensive IVR and Auto Attendant options.
  • Advanced call queues and call centre features.
  • Custom voicemail and call recording for professional communication and compliance.
  • Seamless app integration to streamline your workflows.
  • Expert support to help you set up backup internet connections or UPS solutions to maximise reliability.

Our VoIP systems are designed to be easy to use, scalable, and cost-effective, ensuring you’re ready for the future of communication.

Explore our competitive pricing and packages at /pricing/.

For most UK businesses and homes, VoIP is the smarter choice. With its cost savings, advanced features, and adaptability, it offers a clear path forward in an increasingly digital world. Coupled with backup options like 5G, satellite internet, and UPS systems, VoIP can provide reliable, uninterrupted communication that matches or surpasses traditional landlines.

The future of communication is digital—don’t wait until 2027. Contact Plexatalk today to discuss how our VoIP solutions can transform the way you communicate and future-proof your business.

How To Keep Caller ID in your EPOS with VoIP

Image from Wikimedia Commons

How To Keep Caller ID in your EPOS with VoIP – With the rise of Voice over IP (VoIP) as a cost-effective, flexible solution for phone services, many businesses are making the switch from traditional phone lines. However, for shops, restaurants, takeaways, hotels, and other customer-facing businesses, this transition often comes with an unexpected downside—loss of Caller ID integration in their EPOS (Electronic Point of Sale) or booking systems. Many of these systems rely on 56K USB or serial modems to capture Caller ID data, but these modems typically don’t work with digital VoIP systems.

We’ve been researching this issue in-depth and have been in touch with a company that has developed a custom solution designed to restore Caller ID functionality in VoIP environments without requiring costly software upgrades. In this post, we’ll cover why Caller ID stops working after switching to VoIP, and how this solution can bring Caller ID back to your existing EPOS or booking system for a range of applications, including hotel booking software, takeaway EPOS systems, kebab shop EPOS software, and more.

Why Caller ID Stops Working with VoIP

Traditional Caller ID systems in EPOS and booking software rely on analogue technology to detect and decode Caller ID data from landline signals. Here’s a quick look at how these systems operate:

  1. Analogue Signal Detection: On a standard landline, Caller ID data is sent in analogue format between the first and second ring.
  2. Decoding Process: A 56K USB or serial modem detects this analogue signal, decodes it, and converts it into a readable format that the EPOS system can display as the caller’s name or number.
  3. Data Transfer to EPOS: This decoded Caller ID data is then fed to the EPOS system, allowing staff to view the caller’s information before answering the call.

In a VoIP setup, however, calls are transmitted digitally rather than in analogue format. While VoIP systems do carry Caller ID information, it’s in a digital format that is incompatible with 56K USB or serial modems, which are designed to decode analogue signals. This results in the loss of Caller ID integration for businesses that have switched to VoIP.

How To Keep Caller ID in your EPOS with VoIP

For businesses that rely on Caller ID integration with their EPOS or booking systems, losing this functionality can be disruptive. Some providers may recommend expensive software updates or full system replacements to make your setup compatible with VoIP-based Caller ID. However, these solutions are often prohibitively costly, and they may still not work seamlessly with existing systems.

After extensive research, we’ve identified a practical solution. We’ve partnered with a company that specialises in custom Caller ID integration for VoIP setups, and they’ve developed a device that can bridge the gap between your VoIP line and traditional Caller ID modems. This device captures Caller ID data from VoIP calls, converts it into a format that’s compatible with 56K or serial modems, and allows you to maintain Caller ID functionality with your existing EPOS or booking system.

How the Solution Works

This custom solution is designed to integrate seamlessly with a variety of EPOS and booking systems, including those used in hotels, takeaways, kebab shops, restaurants, and other retail businesses. Here’s an overview of how it works:

  1. VoIP Compatibility: The device captures Caller ID data directly from the VoIP data stream.
  2. Data Conversion: It then converts the digital Caller ID information into an analogue signal or compatible data format that can be read by traditional Caller ID modems.
  3. Integration with EPOS Systems: Once converted, the Caller ID information is passed to the EPOS system as though it were coming from a traditional landline, restoring functionality without the need for software changes.

This solution is compatible with many popular EPOS and booking systems used in different types of businesses, including hotel booking software, takeaway shop EPOS systems, kebab shop software, and general retail EPOS systems.

Benefits of Our Custom Caller ID Solution for VoIP

Here’s why this custom Caller ID solution is ideal for businesses looking to maintain Caller ID functionality after switching to VoIP:

  • Cost-Effective: It avoids the need for expensive software updates or replacements, saving time and money.
  • Easy Installation: The device is simple to set up and integrates seamlessly with most EPOS and booking systems, minimising operational disruption.
  • Future-Proof: As more businesses switch to VoIP, this solution ensures that your EPOS system remains compatible for years to come.
  • Compatibility Across Various Systems: This solution works with a wide range of EPOS and booking systems, including those for hotels, takeaways, retail shops, and more.

Get Caller ID Back in Your EPOS System

If your business has switched to VoIP and lost Caller ID functionality, we’re here to help you restore it. This custom solution allows you to enjoy the advantages of modern VoIP phone services while maintaining essential Caller ID integration with your EPOS or booking system. We’ve already helped many businesses—whether it’s hotel booking software, takeaway EPOS systems, or general retail setups—restore this function, and we’d be happy to assist you in getting Caller ID back on track.

Switching to VoIP doesn’t mean you have to lose Caller ID. Contact us today to discuss how our solution can bring Caller ID back to your EPOS system, ensuring a smooth and efficient transition to VoIP without disrupting your business operations.

FAQs: How to Keep Caller ID in Your EPOS with VoIP

Switching to VoIP can disrupt Caller ID functionality for businesses that rely on it in their EPOS (Electronic Point of Sale) and booking systems. Below, we’ve compiled some frequently asked questions about keeping Caller ID in your EPOS with VoIP and how our custom solution can help.

What adapter connects my phone to EPOS to show who is calling?

The adapter that connects betwen the phone like and PC is called a 56k modem.

Do 56K modems work with VoIP?

Traditional 56K modems rely on analogue phone signals to decode Caller ID information. Since VoIP systems transmit data digitally, these modems can no longer detect Caller ID, as they were never designed for digital VoIP lines. To keep Caller ID in your EPOS with VoIP, you’ll need an alternative solution—such as our custom Caller ID adapter—to restore this functionality without a costly EPOS software upgrade.

Is there an alternative to a 56K modem for VoIP?

Yes, there is an alternative to a 56K modem for VoIP. We’ve partnered with a company that has developed a specialised Caller ID adapter for VoIP, designed to bridge the gap between digital VoIP lines and analogue EPOS systems. This adapter captures the Caller ID data from the VoIP stream, converts it to an analogue format compatible with your EPOS system, and restores Caller ID display. This solution works with many systems, including those used in hotels, takeaways, retail shops, and restaurants.

How can I fix my EPOS so it shows the Caller ID again?

To fix your EPOS system so it shows Caller ID after switching to VoIP, you’ll need a device that makes the digital VoIP Caller ID compatible with your existing setup. Our custom solution involves a specialised adapter that extracts the Caller ID data from VoIP calls and converts it into a format that can be read by your EPOS system. This allows you to keep Caller ID in your EPOS with VoIP without a costly overhaul or upgrade.

What is the easiest way to keep Caller ID in your EPOS with VoIP?

The easiest way to keep Caller ID in your EPOS with VoIP is to use a specialised Caller ID adapter, like the one we’ve identified through our research. This adapter captures the Caller ID from VoIP calls and translates it into a format that traditional EPOS systems can read. Unlike an EPOS software upgrade, which can be costly and time-consuming, this adapter provides a cost-effective and seamless solution that doesn’t disrupt your operations.

Will this Caller ID solution work with my type of EPOS system?

Our custom Caller ID adapter is designed to work with a wide variety of EPOS systems, including those used by hotels, restaurants, takeaways, retail shops, and more. If you’re using hotel booking software, kebab shop EPOS software, general retail EPOS software, or takeaway booking systems, this adapter should be compatible and restore Caller ID functionality.

Why do businesses lose Caller ID in their EPOS when switching to VoIP?

When businesses switch to VoIP, their phone system becomes digital. Traditional 56K USB or serial modems used for Caller ID detection rely on analogue signals, which are no longer present in a VoIP setup. VoIP transmits calls over the internet as data packets, and without a specialised adapter, the EPOS system can’t detect the Caller ID data. This is why it’s essential to have a VoIP-compatible Caller ID solution to keep Caller ID in your EPOS with VoIP.

What’s involved in setting up this Caller ID solution?

Setting up the Caller ID adapter is straightforward and designed to minimise disruption. Once connected, the adapter captures Caller ID data from VoIP calls and sends it to your EPOS as if it were from a traditional phone line, restoring functionality. This solution is compatible with many popular EPOS systems used in various business sectors, including hotel booking, takeaway, and retail systems.

how to keep your landline when switching to fttp

Looking at how to keep your landline when switching to fttp / fibre broadband? You’ve come to the right place!

Switching to fibre broadband is an excellent way to enjoy faster, more reliable internet. But if you rely on your landline, either for convenience or as a backup, you may be wondering whether it’s possible to keep your landline when moving to fibre. The answer is yes! Thanks to VoIP (Voice over Internet Protocol), you can retain your landline number even when upgrading to fibre broadband.

With the traditional copper-based landline network set to be phased out in January 2027, now is a great time to make the switch to fibre and set up VoIP. In this guide, we’ll explain how you can keep your landline number when moving to fibre broadband, the benefits of FTTP (Fibre to the Premises) over FTTC (Fibre to the Cabinet), and why VoIP is the solution for a seamless transition.

Understanding Fibre Broadband: FTTP vs. FTTC

When considering a switch to fibre broadband, it’s important to understand the difference between two main types of fibre technology:

  1. FTTC (Fibre to the Cabinet): Often branded as “superfast” by providers like BT, FTTC uses fibre optic cables up to the street cabinet and then relies on traditional copper cables from the cabinet to your home. While faster than ADSL, FTTC’s reliance on copper means that speeds can drop significantly over long distances.
  2. FTTP (Fibre to the Premises): Known as “ultrafast” broadband, FTTP delivers a full fibre connection directly to your home, eliminating copper entirely. This setup provides the highest speeds, best reliability, and future-proof connectivity, making it ideal for homes with high internet demands.

By switching to FTTP, you’re ensuring that your home is equipped with the best possible broadband infrastructure, providing stable, fast, and future-ready internet for years to come.

Why Switch to FTTP for Better Internet?

Switching to FTTP brings many benefits beyond just higher speeds. Here’s why it’s worth considering a full-fibre setup:

  • Faster Speeds: With FTTP, you can access some of the fastest internet speeds available, which is perfect for streaming in HD, online gaming, video calls, and households with multiple users.
  • Reliable Connection: Unlike FTTC, which relies on copper wiring, FTTP is unaffected by distance or interference, providing a more stable and consistent connection.
  • Future-Proof Technology: As more devices become internet-enabled, a full-fibre connection ensures that your home can handle the growing demand for bandwidth.

Switching to FTTP isn’t just about better speeds—it’s a proactive way to ensure your internet remains reliable and capable of handling future technology.

How to Keep Your Landline When Switching to FTTP

One of the biggest concerns people have when moving to fibre broadband is whether they can keep their existing landline number. Since FTTP doesn’t use traditional copper phone lines, you’ll need to move your landline to a digital service known as VoIP (Voice over Internet Protocol) to keep it. Here’s how VoIP can help you seamlessly transition to fibre broadband without losing your landline.

What is VoIP?

VoIP is a digital phone service that allows you to make and receive calls over your internet connection rather than through a traditional phone line. This technology offers numerous advantages:

  1. Clear Call Quality: VoIP often provides high-definition voice quality, which can be clearer than traditional landlines.
  2. Flexibility with Devices: You can continue using your existing phone with a VoIP adapter or choose a VoIP-enabled phone. VoIP services also allow you to forward calls to your mobile, giving you the flexibility to take calls anywhere.
  3. Cost-Effective: VoIP can be more affordable, especially with no additional line rental fees.

How to Set Up VoIP to Keep Your Landline Number

Setting up VoIP is straightforward, and many providers offer hassle-free options for porting your current landline number to VoIP. Here’s how to get started:

  1. Choose a VoIP Provider: Look for a reliable VoIP provider that offers clear call quality and seamless integration with your broadband. A UK-based provider like Plexatalk offers VoIP services for just £10 per month, with no cost to port your landline number.
  2. Set Up Your Phone:
    • Use a VoIP Adapter: If you want to keep using your existing phone, you can connect it to a VoIP adapter, which will allow it to make calls over your fibre broadband.
    • Forward Calls to Mobile: If you’re frequently on the go, VoIP allows you to set up call forwarding to your mobile, so calls to your landline reach you wherever you are.
    • Dual Ringing Setup: Many VoIP services also offer dual ringing, so calls ring on both your landline and mobile, giving you the ultimate flexibility.
  3. Enjoy the Benefits of Fibre and VoIP: Once set up, you’ll have a full-fibre connection for superfast internet and a VoIP service that lets you keep your landline number.

Why Choose VoIP with a Provider like Plexatalk?

There are many VoIP providers on the market, but selecting the right one is crucial to a smooth experience. Here’s why Plexatalk is a great choice:

  • UK-Based Service: As a UK-based provider, Plexatalk offers local support for consumers and businesses, ensuring that any issues are resolved quickly.
  • Reliable Service: Plexatalk’s VoIP is designed to deliver dependable call quality and stability, backed by excellent customer support.
  • Hassle-Free Setup: With easy porting of your existing landline number and minimal setup requirements, Plexatalk offers a seamless way to move your landline to VoIP.

Plexatalk’s services are ideal for those looking for an affordable, reliable, and UK-based VoIP provider that serves both residential and business users.

Key Benefits of VoIP with Fibre Broadband

Making the switch to fibre broadband with VoIP offers several additional benefits:

  • One Connection for All: With VoIP, your internet and phone services both run through the same fibre connection, reducing the need for multiple service lines and simplifying your setup.
  • Flexible Calling Options: VoIP provides options for call forwarding, multi-device ringing, and remote access, so you can answer calls on your mobile, computer, or landline phone.
  • Emergency Preparedness: While VoIP relies on internet connectivity, some VoIP setups can be combined with mobile backup options, ensuring you’re reachable in emergencies.

What to Know About the 2027 Landline Switch-Off

The national landline switch-off is scheduled for January 2027. By then, the UK’s traditional copper network will be fully retired, and all landline users will need to have switched to VoIP if they want to keep their landline number.

This transition is part of a broader shift toward digital technology that will allow for faster, more reliable, and future-proof communications. By setting up VoIP now, you’re ahead of the game and well-prepared for 2027. VoIP allows you to retain your current landline number and use it seamlessly over your new fibre connection.

Common Questions About Switching to Fibre and VoIP

How can I switch to FTTP and keep my landline?

If you’re wondering how keep your landline and switch to FTTP, at Plexatalk we can help you (or your business if you’re a business owner) switch over to VoIP. It’s a straightforward process, get in touch today for more infromation.

Will my landline phone work with VoIP?

Yes, you can keep using your existing landline phone with a VoIP adapter. The adapter will enable your phone to make and receive calls over your fibre broadband connection.

Can I keep my current phone number when I switch to VoIP?

Yes! Most VoIP providers, including Plexatalk, allow you to port your existing landline number over to VoIP at no extra cost.

What if I switch FTTP supplier?

Because your landline number is no longer attached to your broadband provider, you can go wherever you like without fear of losing your number or the stress of porting.

What happens if there’s a power cut?

Traditional landlines often work during power outages, but VoIP does not. For emergency access, consider a mobile phone backup or an uninterruptible power supply (UPS) for short-term outages. There is also the option to setup your landline to go to your mobile or VoIP apps which can work over data.

Do I need to upgrade my broadband to use VoIP?

Generally no, as long as you’re getting about 1Mbps that will be enough to sustain one concurrent VoIP call.

Can I forward my landline calls to my mobile?

Yes, VoIP allows you to forward calls to your mobile, ensuring you’re reachable even when away from home.

Making the Switch: A Step-by-Step Guide

  1. Select Your Fibre Broadband Provider: When choosing an FTTP provider, look for one that offers reliable service and competitive rates.
  2. Contact a VoIP Provider (Like Plexatalk): For £10 a month, Plexatalk offers an easy, cost-effective way to keep your landline number with no porting fees. Simply visit plexatalk.co.uk/contact to get started.
  3. Set Up Your VoIP Connection: With fibre and VoIP in place, you’ll enjoy faster internet and keep your landline number.

Final Thoughts: Future-Proofing Your Connection with Fibre and VoIP

Upgrading to fibre broadband and setting up VoIP isn’t just about faster speeds—it’s about preparing for a future where all communications are digital. With the 2027 landline switch-off on the horizon, transitioning to VoIP with a provider like Plexatalk ensures you can switch to fibre broadband and keep your landline without any inconvenience.

VoIP provides the flexibility and reliability of a traditional landline but with the enhanced features and clarity of digital service. Ready to make the switch? Get a quote from Plexatalk today and future-proof your home or business with fibre broadband and VoIP.

In today’s business world, having a versatile phone number is crucial for effective communication. 0333 numbers are a popular choice due to their non-geographic nature and cost-effectiveness. If you’ve been wondering, “How much to call an 0333 number?” this guide will provide you with all the details you need to understand the costs involved.

What Are 0333 Numbers?

0333 numbers belong to the 03 series in the UK, which was introduced to provide businesses with a flexible alternative to traditional geographic phone numbers. These numbers are not tied to a specific location, making them ideal for companies with a national reach. They are similar to 01 and 02 numbers in that they are not free to call but offer predictable and reasonable charges.

How Much to Call an 0333 Number from a Mobile Phone

When dialing an 0333 number from your mobile phone, the cost is aligned with the rates for calling standard landline numbers, such as those starting with 01 or 02. This means:

  • Inclusive Minutes: If your mobile plan includes minutes for landline calls, calls to 0333 numbers will be covered under this allowance. Essentially, you won’t face additional charges beyond your regular plan costs.
  • Exceeding Inclusive Minutes: Should you exceed your allotted minutes, you will be charged according to your mobile provider’s standard rates. Ofcom indicates that this could range from 3p to 65p per minute, depending on your tariff and provider.

How Much to Call an 0333 Number from a Landline

For calls made from a landline, the costs are as follows:

  • Standard Charges: 0333 numbers are not free from landlines. The typical cost to call these numbers ranges up to 16p per minute.
  • Call Set-Up Fee: Many landline providers also charge a call set-up fee, which is often around 23p, though this can vary.

Why Choose an 0333 Number?

0333 numbers offer several advantages, making them a popular choice for businesses:

  1. National Reach: These numbers provide a nationwide presence without being tied to a specific location, which is beneficial for businesses operating across the UK.
  2. Predictable Costs: The cost structure for 0333 numbers is transparent and consistent with standard landline rates, making budgeting easier.
  3. Flexible Setup: 0333 numbers can be redirected to various devices, such as mobile phones or landlines, offering flexibility in how calls are managed.

How Plexatalk Can Help

At Plexatalk, we offer a range of 0333 numbers tailored to suit your business needs. Whether you’re looking to acquire a new number or port an existing one, our team can provide expert guidance and support. We understand that the world of business telephony can be complex, and we’re here to help simplify it for you.

Interested in learning more? Contact us today to explore your options and find the best 0333 number solution for your business. Feel free to reach out at 0330 057 6699 or email us at info@plexatalk.co.uk.