If you’re looking for the best EE Digital Voice alternatives, the right choice for most households is an independent digital landline provider that works with any broadband connection rather than tying your home phone service to a single internet provider. Whether you’re replacing EE Digital Home Phone, searching for an alternative to EE home phone, or simply want a more flexible EE digital landline solution, there are several options worth considering.
Most people can keep their existing landline number, continue using their current telephone with a simple VoIP adapter, and even stay on EE broadband if they’re happy with their internet service. Alternatively, you can switch broadband providers in the future without having to move your home phone again—a level of flexibility that broadband-bundled services don’t always offer.
Independent providers such as Plexatalk, alongside other residential VoIP services, allow you to separate your phone service from your broadband while still enjoying the benefits of Digital Voice technology. In this guide, we’ll compare the leading EE Digital Voice alternatives, explain the costs, contracts and setup requirements, and show you how to switch without losing your existing phone number.
Quick comparison: the best EE Digital Voice alternatives
If you’re replacing EE Digital Voice or EE Digital Home Phone, the right alternative depends on whether you want to keep your existing broadband or separate your phone service from it. For many households, an independent digital landline provider offers the greatest flexibility because it works with almost any UK broadband connection, lets you keep your existing landline number, and makes it easier to switch broadband providers in the future.
Broadband providers such as BT, Sky and Vodafone also offer digital voice services, but these are usually tied to their own broadband packages. That can make changing internet providers more complicated if your home phone is bundled with your broadband contract.
The comparison below highlights the main options available, including independent residential VoIP providers, broadband-bundled services and mobile-only alternatives. If your priority is keeping your current phone number while avoiding being locked to a single broadband provider, an independent VoIP service is usually the strongest alternative to EE Digital Voice.
| Alternative | Typical structure | Keep existing number | Use existing phone | Tied to broadband | Best for |
|---|---|---|---|---|---|
| Plexatalk | Independent residential VoIP | Yes | Yes, with a VoIP adapter | No | Best overall value and flexibility |
| VoIPfone | Independent VoIP | Usually | With suitable equipment | No | More technical users |
| Andrews & Arnold (AAISP) | Independent VoIP | Usually | With suitable equipment | No | Users wanting advanced control |
| Phonely | Independent digital landline | Yes | Check current setup | No | Scam-protection features |
| BT Digital Voice | Broadband bundle | Usually | Often | Yes | Existing BT broadband customers |
| Sky Talk / Internet Calls | Broadband bundle | Usually | Often | Yes | Existing Sky broadband customers |
| Vodafone Home Phone | Broadband bundle | Usually | Often | Yes | Existing Vodafone broadband customers |
| Mobile-only replacement | Mobile service | Not always | No | No | Households that no longer need a landline |
EE Digital Voice alternatives: the quick verdict
If you want a straightforward answer, the best EE Digital Voice alternative for most households is an independent residential VoIP service used with a VoIP adapter. This lets you keep your existing landline number, continue using your current telephone, and avoid tying your home phone to a single broadband provider.
For households that want to keep the same familiar handsets with minimal disruption, Plexatalk combined with a pre-configured VoIP adapter is one of the simplest options. It offers the flexibility to stay with your current broadband or switch providers later without moving your phone service again.
If broadband freedom is your top priority, choose a standalone VoIP provider rather than a broadband-bundled digital phone service. This keeps your landline independent of your internet contract.
If unwanted calls are your biggest concern, compare specialist digital landline providers that include advanced scam filtering and call protection features, as these often go beyond the basic caller identification offered by mainstream broadband providers.
If you prefer receiving one bill for both broadband and your home phone, switching to another broadband provider’s digital phone service may be the simplest route, although your phone service will usually remain tied to that broadband package.
Finally, if you rarely use your home phone, a mobile-only setup or a low-minute VoIP plan could be the most cost-effective replacement for EE Digital Voice.
What is EE Digital Voice?
EE Digital Voice, often marketed by EE as Digital Home Phone, is the company’s internet-based home phone service that replaces the traditional copper landline. Instead of carrying calls over the old Public Switched Telephone Network (PSTN), calls are transmitted using your broadband connection.
So, what is EE Digital Voice? In simple terms, it’s a digital landline service that uses internet technology to make and receive calls. This means your telephone connects through EE-supplied equipment—such as a compatible Smart Hub or a telephone adapter—rather than an active copper phone socket. Although you can usually continue using your existing handset, the way your calls are carried is fundamentally different from a traditional analogue landline.
Many people also ask, “Is EE Digital Voice VoIP?” The answer is yes. EE Digital Home Phone is a form of Voice over Internet Protocol (VoIP), which converts voice calls into digital data and sends them securely over your broadband connection. While the technology is similar to other residential VoIP services, EE provides it as part of its broadband ecosystem rather than as a standalone phone service.
If you’re wondering how does EE Digital Voice work, the key requirement is an active broadband connection and powered equipment. Because calls rely on your router and associated hardware, the service generally won’t operate if your broadband connection is unavailable or if there’s a power cut, unless suitable backup arrangements are in place.
For many households, EE Digital Home Phone provides a straightforward way to transition away from the old copper network. However, because it’s typically linked to your EE broadband service, some customers explore independent VoIP providers that allow them to keep their home phone separate from their internet provider.
Why consider an alternative to EE Digital Voice?
While EE Digital Voice (also known as EE Digital Home Phone) is a suitable option for many households, it isn’t the only way to keep a home phone after the UK’s landline switchover. Depending on your priorities, an independent digital landline service may offer greater flexibility, lower ongoing costs or more control over how you use your number.
Keep your phone separate from your broadband
One of the biggest reasons people look for an alternative to EE Digital Voice is to keep their phone service independent of their internet connection. With a standalone VoIP provider, your landline doesn’t have to move every time you change broadband supplier. If you decide to switch internet providers in the future, your phone service and number can remain exactly where they are.
Reduce the monthly cost
If you’re looking for something cheaper than EE Digital Voice, compare more than just the advertised monthly price. Check what’s included, such as inclusive UK calls, any fair usage limits, connection fees, equipment costs and contract length. Looking at the total cost of ownership often gives a clearer picture than comparing headline prices alone.
Continue using your existing handsets
Many households want to use an old phone with a digital landline rather than replacing perfectly good equipment. Providers such as Plexatalk make this straightforward by supplying a pre-configured VoIP adapter, allowing many existing corded and cordless telephones to continue working with minimal setup and helping make the transition from analogue to digital as seamless as possible.
Avoid a long broadband commitment
Because independent phone services are separate from your broadband contract, they can offer greater flexibility. Rather than committing your home phone to a broadband package, you can choose the provider and contract that best suits your needs, making future broadband changes much simpler.
Use your landline number across more devices
A standalone digital phone service can provide more ways to answer calls than a traditional landline. Depending on the provider, you may be able to use your existing telephone, answer calls through a VoIP app, forward calls to your mobile, connect an IP phone or ring multiple devices at the same time. This added flexibility can be especially useful if you’re often away from home.
Gain more control over your phone number
If you want to leave EE and keep your landline number, using an independent provider can make future switching easier. Because the phone number is managed separately from your broadband service, you’re less likely to need to move it each time you change internet provider. For households that value flexibility and want to keep a landline without EE, separating the phone service from broadband is often one of the biggest long-term advantages.
Plexatalk — best for using your existing phone
For most households looking for a Plexatalk EE Digital Voice alternative, the biggest priority isn’t finding the cheapest service—it’s keeping the home phone they’ve always used. That’s where Plexatalk stands out. Rather than replacing your handset, the recommended setup allows you to continue using your existing corded or cordless telephone through a pre-configured VoIP adapter.
The typical setup is straightforward:
Existing corded or cordless phone
↓
Preconfigured Grandstream HT802 VoIP adapter
↓
Broadband router
↓
Plexatalk phone service
When ordering, customers can choose a pre-configured Grandstream HT802 adapter if they want to use an existing phone with a VoIP adapter. The adapter arrives ready to connect, removing much of the technical setup normally associated with residential VoIP. Simply connect your existing telephone to the adapter, plug the adapter into your broadband router, and your home phone is ready to use.
For many people, this is the easiest way to replace EE Digital Voice because there’s no need to buy unfamiliar IP phones or change how you answer calls. Your existing handset continues to work much as it always has, while the calls are carried digitally over your broadband connection.
Another major advantage is flexibility. Unlike broadband-bundled phone services, Plexatalk keeps your phone service independent of your internet provider. You can stay with EE broadband if you’re happy with it, or switch to another broadband supplier in the future without needing to replace or move your home phone service again. For households wanting a broadband independent home phone, this separation offers greater long-term freedom.
Plexatalk’s residential plans currently start from £4 per month, making it one of the more affordable options for those looking for cheap residential VoIP in the UK. All residential plans are offered on a rolling monthly basis rather than long fixed-term contracts. Features include free UK number porting, caller ID, call forwarding and voicemail, while users also have the option of using compatible mobile apps to answer calls away from home.
This combination of low monthly pricing, straightforward setup and broadband independence makes Plexatalk one of the strongest alternatives to EE Digital Voice for households that want to modernise their home phone without changing how they use it.
As with any digital landline service, there are a few considerations. Because calls travel over your broadband connection, you’ll need working internet access and powered equipment. Purchasing a VoIP adapter such as the Grandstream HT802 is an additional one-off cost if you wish to keep your existing telephone. Customers who use telecare systems, monitored alarms or other specialist devices should confirm compatibility before switching. It’s also worth checking the inclusive call allowance on lower-priced plans if you make a high volume of landline calls.
For most households, however, Plexatalk strikes an excellent balance between affordability, simplicity and flexibility. It allows you to keep your familiar phone, keep your existing number and separate your home phone from your broadband contract—all without committing to a lengthy agreement.
Phonely — best for additional scam-screening features
Phonely is another standalone digital landline provider and is best known for its emphasis on digital landline scam protection rather than simply replacing a traditional home phone. Unlike broadband-bundled services, it operates independently of your broadband provider, allowing you to keep your phone service separate from your internet connection while retaining your existing landline number.
Its main point of difference is a range of scam-blocking home phone features designed to help reduce nuisance and fraudulent calls. Depending on the plan and service, these may include scam screening, suspicious call management and tools aimed at helping households identify or avoid unwanted callers. This makes Phonely particularly relevant for older users, vulnerable households or anyone who receives frequent nuisance calls and wants additional reassurance beyond standard caller identification.
Compared with entry-level residential VoIP providers, however, Phonely’s monthly pricing is generally higher and its service is typically offered on a fixed contract rather than rolling monthly terms. For some households, the additional cost may be worthwhile if the enhanced call-protection features are a priority. Others may prefer a simpler digital phone service with lower monthly costs and greater contractual flexibility.
When considering Phonely vs Plexatalk, the decision largely comes down to your priorities. Phonely may appeal to households that place the greatest value on specialist scam-management tools and are happy to pay more for those additional protections. Plexatalk, by comparison, may be a better fit for households primarily looking for an affordable replacement for EE Digital Voice, with rolling monthly plans, the ability to continue using existing corded or cordless telephones through a VoIP adapter, and the flexibility to keep the phone service independent of their broadband provider.
Neither approach is universally better. If advanced scam protection is your primary concern, Phonely is a strong option. If your goal is simply to replace EE Digital Voice while keeping costs low, retaining your existing phone and preserving the freedom to change broadband providers in the future, Plexatalk is likely to be the more suitable choice.
VoIPfone — best for users wanting a broader VoIP platform
VoIPfone is one of the UK’s longest-established independent VoIP providers, offering home phone services that are separate from your broadband supplier. For anyone comparing VoIPfone vs EE Digital Voice, the key difference is flexibility. Rather than bundling your phone with a broadband contract, VoIPfone allows you to keep your telephone service independent, making it easier to change internet providers without moving your home number.
Existing landline numbers can usually be ported to VoIPfone, helping you keep the same number when switching away from EE Digital Voice. The service supports a range of compatible equipment, including analogue telephone adapters (ATAs), IP phones and softphone apps, so you can choose the setup that best suits your needs. If you want to continue using an existing telephone, you’ll need suitable hardware such as a VoIP adapter.
VoIPfone offers a range of pricing options depending on how you intend to use the service. Monthly costs vary according to the package and call plan you choose, with additional features and call charges available where required. Residential users can also benefit from features such as voicemail, caller ID, call forwarding and support for multiple devices, making it a capable platform for those who want more than a basic home phone replacement.
Compared with EE Digital Voice, VoIPfone provides greater control over how your phone service is configured and used. However, because it offers a wider range of options and supported devices, it’s generally best suited to users who are comfortable choosing their own equipment or who want more flexibility than a typical broadband-bundled phone service provides.
For households simply looking for a straightforward replacement for EE Digital Voice, providers that supply pre-configured equipment may offer a simpler experience. For users who value choice, flexibility and the capabilities of an independent VoIP UK provider, VoIPfone remains one of the strongest alternatives available.
Andrews & Arnold — best for technical users
Andrews & Arnold (A&A) is well known among networking enthusiasts and IT professionals for its highly configurable internet and voice services. If you’re considering Andrews and Arnold VoIP as an alternative to EE Digital Voice, its biggest strength is the level of control it gives users over how their phone service is configured and managed.
Unlike broadband-bundled digital phone services, A&A’s home VoIP offering operates independently of your broadband provider. Customers are typically provided with SIP credentials, allowing them to configure compatible analogue telephone adapters (ATAs), IP phones, VoIP routers or softphone applications. This flexibility makes it possible to tailor the service to a wide range of home and small business setups.
That same flexibility also means the service has a steeper learning curve than providers that supply pre-configured equipment. Users are generally expected to select compatible hardware, enter configuration details and manage their own device settings. Pricing can also be more complex than simple bundled home phone packages, with different options depending on your chosen service and calling requirements.
For technically confident users, these aren’t drawbacks—they’re often the main reason for choosing A&A. The ability to use preferred hardware, access SIP settings directly and fine-tune a VoIP setup makes it one of the most capable technical VoIP providers in the UK.
However, if your goal is simply to replace EE Digital Voice with a straightforward, plug-and-play home phone service that works with minimal setup, a provider offering pre-configured adapters and guided installation may be the more practical choice. A&A is at its best when you want flexibility and control, rather than the simplest possible migration from a traditional landline.
Another broadband provider’s digital phone service
If you’re replacing EE Digital Voice, another option is to move your home phone to a different broadband provider rather than choosing a standalone VoIP service. Providers including BT Digital Voice, Sky’s home phone service, Vodafone Home Phone and TalkTalk Digital Voice all offer internet-based calling as part of their broadband packages, reflecting the UK’s ongoing migration away from the traditional copper telephone network, which is expected to continue through January 2027.
These services all follow a broadly similar model. Your home phone is bundled with your broadband, the provider supplies the necessary router or compatible equipment, and your calls are carried over your internet connection instead of the old PSTN network.
There are several advantages to this approach. Having a broadband and digital phone package means you typically receive one monthly bill and deal with a single supplier for both services. The required equipment is usually provided as part of your broadband package, reducing the amount of setup needed. If you’re already happy with your broadband provider, adding or keeping their digital phone service can also be a convenient choice, with support, billing and account management all handled in one place.
However, these bundled services also share many of the same limitations. Because the digital landline is tied to your broadband, changing internet providers in the future may mean moving your phone service again or arranging another number port. Most broadband providers also require fixed-term broadband contracts, so your phone service is effectively linked to those commitments. In addition, the phone service often relies on the provider’s own router or supplied equipment, giving you less freedom to choose your preferred hardware or configure the service in the way you might with an independent VoIP provider.
For households that value simplicity and want to keep everything with one supplier, a bundled service from BT, Sky, Vodafone or TalkTalk can be a practical replacement for EE Digital Voice. If, however, your priority is keeping your phone service independent of your broadband, making it easier to switch internet providers while retaining your number and existing setup, a standalone VoIP provider is generally the more flexible long-term solution.
Replacing the home phone with a mobile
For some households, the simplest alternative to EE Digital Voice is not another landline service at all. If you rarely use your home phone, have reliable mobile coverage and don’t need to keep your existing geographic landline number, switching entirely to a mobile phone may be the most cost-effective option.
This approach often works well for single-person households, people who already make most of their calls on a mobile, or those who no longer have a practical need for a dedicated home telephone. Removing the landline can simplify monthly bills and eliminate the need for broadband-connected phone equipment.
However, replacing a home phone with a mobile isn’t the right choice for everyone. If you want to leave EE and keep your landline number, a mobile-only solution may not be suitable, particularly if retaining a long-established geographic number is important for friends, family or local contacts. Mobile reception can also vary, and poor indoor signal may affect call quality and reliability.
Shared households may find a single mobile less convenient than a traditional home phone that everyone can answer. Likewise, some older users prefer the familiarity of a dedicated handset with larger buttons, louder ringers or cordless extensions around the home. While it’s possible to buy equipment that mimics a home phone using a mobile SIM, this is an additional purchase rather than a standard mobile setup.
For households that still value a shared home phone but want more flexibility than EE Digital Voice offers, a standalone VoIP service is usually the better long-term alternative.
Full EE Digital Voice alternatives comparison
Choosing the best replacement for EE Digital Voice is about more than monthly price. Consider whether the service is independent of your broadband, whether you can continue using your existing telephone, if number porting is included, and whether you’re tied into a long-term contract. The table below compares the key decision-making factors for the main types of EE Digital Voice alternatives.
Important: Fields marked “Verify” should be checked against the provider’s latest published information before publication to ensure pricing, features and contract terms remain accurate.
| Provider / Type | Standalone | Starting price | Unlimited option | Contract | Free number porting | Existing phone support | Adapter offered | App option | Broadband freedom | Scam protection |
|---|---|---|---|---|---|---|---|---|---|---|
| Plexatalk | Yes | From £4/month | Yes | Rolling monthly | Yes | Yes | Yes | Yes | Yes | Call blocking and security features |
| Phonely | Yes | Verify | Yes | Verify | Verify | Verify | Verify | Verify | Yes | Specialist protection-focused features |
| VoIPfone | Yes | Verify | Verify | Verify | Verify | Yes | Verify | Yes | Yes | Verify |
| Andrews & Arnold | Yes | Verify | Usage-based | Rolling / Verify | Verify | Yes | Customer-configured | Yes | Yes | Limited / Verify |
| BT Digital Voice | No | Package-based | Package dependent | Broadband contract | Usually | Usually | Provider-supplied equipment | Limited | No | Basic caller features |
| EE Digital Home Phone | No | Package-based | Package dependent | Broadband contract | Usually | Usually | Provider-supplied equipment | Limited | No | Basic caller features |
| Sky / Vodafone / TalkTalk | No | Package-based | Package dependent | Broadband contract | Usually | Usually | Provider-supplied equipment | Limited | No | Varies by provider |
Prices and features were checked in [Month] 2026. Providers regularly update pricing, contracts and included features, so always confirm the latest information directly with the provider before ordering.
EE Digital Voice versus Plexatalk
If you’re deciding between EE Digital Home Phone and Plexatalk, the biggest difference isn’t simply the monthly cost—it’s how your home phone service is managed. EE Digital Home Phone is designed to work as part of an EE broadband package, while Plexatalk is a standalone residential VoIP service that remains independent of your broadband provider.
For many households, that distinction becomes important the next time they want to change broadband. With a standalone VoIP service, your phone number and home phone service stay separate from your internet contract, so switching broadband doesn’t usually mean moving your phone service again.
| Feature | EE Digital Home Phone | Plexatalk |
|---|---|---|
| Works independently of broadband provider | No | Yes |
| Use an existing telephone | Supported through EE’s setup | Yes, using a VoIP adapter |
| Keep your existing number | Generally, subject to eligibility | Yes, subject to successful porting |
| Entry monthly price | Verify current EE pricing | From £4 per month |
| Contract structure | Linked to broadband arrangement | Rolling monthly |
| Change broadband without changing phone provider | No | Yes |
| Mobile call forwarding | Check current EE features | Included |
| VoIP app support | Check current EE features | Available on request |
| Adapter provision | EE-supplied equipment and setup | Optional pre-configured adapter |
| Number porting fee | Verify current policy | No charge |
For customers who are already committed to EE broadband and prefer having one provider for both internet and home phone, EE Digital Home Phone can be a convenient solution. The required equipment is supplied as part of the service, and existing landline numbers can generally be retained when migrating.
Plexatalk takes a different approach. Its service is designed to work with almost any broadband connection, allowing you to keep your phone service even if you later switch internet providers. Existing corded and cordless telephones can continue to be used with a pre-configured VoIP adapter, while rolling monthly plans provide greater flexibility than a broadband-linked arrangement.
Ultimately, the most significant difference is the relationship between your broadband and your phone service. With EE Digital Home Phone, the two are closely connected. With Plexatalk, they are independent. That means changing broadband doesn’t normally require changing your home phone provider as well, giving you greater flexibility while still allowing you to keep your existing landline number and familiar telephone.
How much can you save compared with EE?
When comparing EE Digital Voice cost with standalone VoIP providers, it’s worth looking beyond the monthly subscription. The real cost includes any activation fee, equipment, inclusive call allowance and what you’ll pay after the first year once any one-off costs have been covered.
For many households, Plexatalk offers a cheaper alternative to EE Digital Voice, particularly if you want to keep your existing phone and separate your home phone from your broadband provider. All residential plans are on a rolling monthly basis, include free UK number porting, caller ID and call forwarding, while selected plans also include calls to more than 60 international destinations, including the USA, Canada and Australia, subject to the plan’s fair usage policy.
Example 1 – Light caller
Plexatalk Micro is designed for households making occasional calls.
| Cost | Amount |
|---|---|
| Monthly plan | £4.00 |
| One-off activation | £15 |
| Optional Grandstream HT802 adapter | £50 |
| First-year total (with adapter) | £113 |
| Ongoing annual cost | £48 |
| Effective monthly cost after year one | £4.00 |
With 100 inclusive UK landline and mobile minutes each month, this plan is often suitable for households that mainly receive calls but still want to keep a traditional home phone.
Example 2 – Regular caller
Plexatalk Standard includes 500 UK landline and mobile minutes with no connection fee.
| Cost | Amount |
|---|---|
| Monthly plan | £10.00 |
| One-off activation | Free |
| Optional Grandstream HT802 adapter | £50 |
| First-year total (with adapter) | £170 |
| Ongoing annual cost | £120 |
| Effective monthly cost after year one | £10.00 |
For many households, this strikes a good balance between monthly cost and inclusive call allowance, while also including calls to eligible international destinations.
Example 3 – Heavy caller
If you make frequent landline calls, Plexatalk Unlimited includes unlimited UK landline and mobile calls, subject to a 2,000-minute monthly fair usage policy.
| Cost | Amount |
|---|---|
| Monthly plan | £12.50 |
| One-off activation | Free |
| Optional Grandstream HT802 adapter | £50 |
| First-year total (with adapter) | £200 |
| Ongoing annual cost | £150 |
| Effective monthly cost after year one | £12.50 |
Compared with EE’s current Unlimited UK Digital Home Phone pricing, many heavy callers could reduce their ongoing monthly cost while also gaining the flexibility of a standalone service that isn’t tied to their broadband provider. The inclusion of international destinations on eligible plans may also reduce overseas calling costs for households with friends or family abroad.
The biggest potential saving isn’t simply the monthly subscription. With a standalone VoIP provider, your phone service remains independent of your broadband supplier. That means if you decide to change broadband in the future, you won’t normally need to move your home phone service again. Over several years, that flexibility can be just as valuable as the lower monthly cost, making the overall EE home phone price comparison about long-term ownership rather than headline pricing alone.
Can you keep your EE landline number?
Yes, in many cases you can keep your EE landline number when switching to an independent digital landline provider. This process is known as number porting and allows your existing geographic phone number to be transferred from EE to your new provider. However, not every transfer is successful first time, so it’s important to follow the correct process and avoid cancelling your existing service too early.
1. Check your number is still active
Before starting the switch, make sure your EE landline is active and working. If the service has already been cancelled or disconnected, transferring the number may become more difficult or, in some cases, no longer be possible.
2. Order your new phone service
Choose your replacement provider and complete the signup process before making any changes to your existing EE service. If you’re moving to Plexatalk, you’ll also be asked whether you want to keep your current number and whether you need a VoIP adapter to continue using your existing telephone.
3. Submit your porting information
To transfer your EE number to VoIP, your new provider will normally ask for details such as your current phone number, account information and the installation address. These details are used to submit the port request to the losing provider. It’s important that the information matches your existing account records, as data mismatches are one of the most common reasons for delays or failed ports.
4. Don’t cancel EE Digital Voice first
One of the biggest mistakes people make is trying to cancel EE Digital Voice before the number transfer has completed. In most cases, you should let your new provider manage the porting process. Cancelling the service prematurely can affect the transfer and may make it harder to recover the number if the line becomes inactive.
5. Coordinate your broadband switch
If you’re also changing broadband providers, try to coordinate both changes together. Because EE Digital Home Phone is generally linked to your broadband service, careful timing can help minimise disruption. A standalone VoIP provider keeps your phone service separate once the transfer has completed, making future broadband changes much simpler.
6. Test your service after the port
Once the transfer is complete, check that both incoming and outgoing calls work correctly. If you’re using your existing telephone through a VoIP adapter, confirm that caller ID, voicemail and any call forwarding features are working as expected.
Porting times vary between providers. With Plexatalk, number transfers commonly take around one week where the number has not previously been ported and around two weeks where it has, although delays, retries and occasional failures can occur. Individual ports may be affected by inactive services, incompatible number ranges, incorrect account details or other operational issues, so no provider can guarantee that every transfer will complete without complication.
Can you keep EE broadband but use another phone provider?
Yes. An independent VoIP service can normally operate over an EE broadband connection because your phone provider and broadband provider do not have to be the same company.
This is one of the biggest differences between EE Digital Home Phone and a standalone VoIP provider. With EE Digital Home Phone, your home phone is typically part of your EE broadband service. By contrast, an independent provider hosts your phone number separately, allowing your broadband and phone services to be managed independently.
The setup is straightforward. Your broadband router continues to provide your internet connection as normal. A VoIP adapter plugs into the router, and your existing corded or cordless telephone plugs into the adapter. The adapter then connects securely to your independent phone provider over your broadband connection, allowing you to continue using your familiar home phone without relying on EE Digital Voice.
For Plexatalk customers, the signup process includes asking whether you’d like to keep your existing landline number and whether you need a pre-configured VoIP adapter to continue using your current telephone. This helps make switching as straightforward as possible while allowing many households to keep the equipment they already own.
One of the biggest long-term advantages of this approach is flexibility. If you decide to leave EE broadband in the future, your phone service doesn’t normally have to move with it because your number is hosted by the independent VoIP provider rather than your broadband company. In most cases, you can simply connect the same adapter to your new broadband router and continue using your existing phone and landline number.
For households that want to keep EE broadband without Digital Voice, or separate broadband and phone providers altogether, an independent phone provider with EE broadband offers a practical way to retain the convenience of a home phone while avoiding it being tied to a single broadband contract.
Will your existing phone work?
In most cases, yes. One of the biggest advantages of moving from EE Digital Voice to an independent VoIP provider is that you can often continue using the home telephone you already own. Rather than replacing your handset, a compatible analogue telephone adapter (ATA) connects your existing phone to your broadband router, allowing calls to be made over the internet.
For Plexatalk customers, the recommended option is the Grandstream HT802, a pre-configured analogue telephone adapter designed to work with many standard residential telephones. This allows customers to continue using familiar handsets without needing to configure VoIP settings themselves.
Most corded analogue telephones work well when connected through a compatible adapter. The same is true for the majority of cordless DECT phone systems, where the base station plugs into the adapter while all paired handsets continue to communicate wirelessly with that base. If you already have multiple cordless handsets registered to a single base unit, they will usually continue working as they do today.
Some households also have extension wiring that distributes the phone connection to several sockets around the home. Whether this continues to work depends on how your property is wired and how the adapter is installed. In some cases, existing extension sockets can be reused, while others may require changes to the internal wiring.
Not every device is guaranteed to be compatible. Older pulse-dial telephones may not function correctly because many VoIP adapters are designed for modern tone-dialling (DTMF) phones. Likewise, alarm systems, monitored security equipment, telecare devices, medical alert systems and fax machines should always be checked before switching. Some specialist equipment may require specific configuration, alternative connection methods or may not be supported over VoIP services at all.
If you rely on any safety-critical or specialist telephone-connected equipment, it’s important to confirm compatibility with both the equipment manufacturer and your chosen phone provider before arranging a number port. Taking a few minutes to check beforehand can help ensure a smooth transition while allowing you to continue using your existing home phone wherever possible.
What happens during a power cut or broadband outage?
Unlike a traditional copper landline, a digital phone service depends on both electricity and an internet connection. That means if there’s a power cut or your broadband stops working, your home phone may also stop working until service is restored.
Several pieces of equipment need power for a typical VoIP setup. Your broadband router must be switched on, your VoIP adapter (such as the Grandstream HT802) requires power, and if you use a cordless DECT phone, its base station also needs electricity. Even if your handset is fully charged, it won’t normally work if the base station has no power.
There are several ways to improve resilience. A UPS (Uninterruptible Power Supply) can keep your router and VoIP adapter running for a limited period during a power cut, depending on the battery capacity and the equipment connected. Many providers, including Plexatalk, also support call forwarding to a mobile phone, allowing incoming calls to reach you even if your home equipment is unavailable. In addition, compatible VoIP apps can be used over mobile data, enabling you to make and receive calls using your landline number when your fixed broadband connection is unavailable, provided mobile coverage is available.
No single solution protects against every type of outage. A UPS won’t help if your broadband network itself is unavailable, while mobile forwarding and VoIP apps depend on having reliable mobile signal and data coverage.
If you rely on your home phone for emergency contact, have telecare, monitored alarms or other safety-critical equipment, you should discuss compatibility with your equipment supplier and make an individual resilience plan before switching. Recent attention around the UK’s digital landline migration has highlighted the importance of planning ahead, particularly for vulnerable users and households in areas where power, broadband or mobile coverage may be less reliable.
How to switch from EE Digital Voice
Moving away from EE Digital Voice doesn’t have to be complicated. If you plan the switch carefully, you can usually keep your existing landline number, continue using your current telephone and minimise any disruption to your home phone service.
- Review your current EE services. Check whether your home phone is bundled with your EE broadband and whether you’re still within a minimum contract term.
- Decide whether you’re keeping EE broadband. If you want to stay with EE for broadband but move your phone to an independent VoIP provider, you’ll usually need to move your broadband onto a broadband-only product (often referred to as broadband without a phone service, or SoGEA where available). If your landline number is ported away while your broadband is still supplied over a broadband-and-phone package, the port can also cease the associated broadband service. If you’re changing broadband provider at the same time, coordinate both orders so there’s no unnecessary loss of service.
- Choose a standalone VoIP plan. Select the package that best matches your calling habits and decide whether you’ll be keeping your existing landline number.
- Confirm number-porting eligibility. Your new provider will check whether your number can be transferred and explain the information required.
- Order a pre-configured VoIP adapter if you’re keeping your existing phone. For example, Plexatalk offers a pre-configured Grandstream HT802 adapter so many existing corded and cordless telephones can continue working with minimal setup.
- Complete the porting authorisation. Your new provider will submit the transfer request on your behalf.
- Keep your current service active. Leave your existing EE phone service in place until the agreed transfer date.
- Connect the adapter to your broadband router and plug your existing telephone into the adapter.
- Test incoming and outgoing calls. Confirm your number has transferred successfully and check caller ID and voicemail.
- Test additional features. If you’re using call forwarding, mobile apps or other features, make sure they’re working correctly and confirm your emergency service address details are accurate.
- Only amend or cancel remaining services once everything is working. After your number has successfully transferred, make any remaining changes to your broadband package if needed.
Important: Do not cancel your telephone service before the number transfer has been agreed with your new provider. If you’re keeping EE broadband, make sure EE has moved you onto a broadband-only product before your landline number is ported. Otherwise, the number port may also cease your broadband service because the phone line and broadband are still linked.
Which EE Digital Voice alternative is best for you?
The best EE Digital Voice alternative depends less on the technology and more on how you use your home phone. Here’s a quick way to narrow down the right option for your household.
You want to retain your current handset
If your priority is keeping the corded or cordless phone you already know, choose an independent VoIP provider that offers a pre-configured analogue telephone adapter. This lets you continue using your existing handset while moving away from EE Digital Voice with minimal disruption.
You want the lowest ongoing cost
If you make relatively few calls, compare entry-level rolling monthly plans rather than focusing solely on bundled broadband packages. Look at the total cost, including activation, equipment, inclusive minutes and any call charges, to find the best long-term value.
You frequently change broadband
If you’re likely to switch broadband providers in the future, a standalone VoIP service is usually the best choice. Because your phone service is independent of your broadband supplier, you won’t normally need to move your landline every time you change internet provider.
Scam protection is your main concern
Some providers place a much greater emphasis on nuisance-call reduction and scam management than others. If this is your highest priority, compare the specific screening, blocking and call-protection features each provider offers rather than looking at price alone.
You want one bill for everything
If simplicity is more important than flexibility, a broadband provider’s digital phone service may be the right option. Bundling your broadband and home phone together means one supplier and one monthly bill, although your phone service will usually remain tied to that broadband provider.
You no longer need a home handset
If you rarely use a landline and don’t need to keep a traditional home phone, a mobile-only setup or a VoIP app could be sufficient. However, if keeping your existing geographic number is important, check that it can be ported before cancelling your current service.
EE Digtial Landline Alternatives FAQs
Is EE Digital Voice the same as VoIP?
Yes. EE Digital Voice (also called EE Digital Home Phone) is a type of VoIP (Voice over Internet Protocol) service. Instead of using the traditional copper telephone network, calls are made over your broadband connection. The main difference is that EE provides VoIP as part of its broadband service, whereas independent VoIP providers allow you to keep your home phone separate from your broadband provider.
What is the cheapest alternative to EE Digital Voice?
The cheapest option depends on how many calls you make. If you only make occasional calls, an entry-level rolling monthly VoIP plan can be significantly less expensive than a broadband-bundled home phone service. Compare the total cost—including activation fees, equipment, inclusive minutes and ongoing monthly charges—rather than looking only at the advertised monthly price.
Do I have to use EE’s router for an independent VoIP service?
No. Independent VoIP services work over your internet connection rather than depending on EE’s Digital Home Phone platform. Your VoIP adapter simply connects to your broadband router. If you later change broadband providers and receive a different router, you would normally reconnect the same adapter to the new router.
Can I call 999 using residential VoIP?
Yes, reputable UK residential VoIP providers support access to 999 and 112 emergency services. You’ll normally be asked to register the address where the service is primarily used so emergency operators receive the correct location information. As with any digital phone service, emergency calling depends on a working internet connection and powered equipment.
Is Plexatalk cheaper than EE Digital Voice?
For many households, yes. Plexatalk’s residential plans start from £4 per month and are available on rolling monthly terms, with free number porting included. Depending on your calling habits, this may represent a lower ongoing cost than EE Digital Home Phone, particularly if you don’t need a bundled broadband package.
How long does an EE number transfer take?
Transfer times vary between providers and individual circumstances. With Plexatalk, ports commonly complete in around one week where the number hasn’t previously been ported and around two weeks where it has. Delays can occur if account details don’t match, the number has a complex history or the transfer requires further validation.
Which EE Digital Home Phone alternative should you choose?
The right replacement for EE Digital Voice depends on what matters most to your household.
If you prefer having your broadband and home phone from the same company, EE, BT, Sky, Vodafone and TalkTalk all offer bundled digital phone services that can be convenient for existing broadband customers. If reducing nuisance and scam calls is your highest priority, protection-focused providers such as Phonely may be worth considering for their additional call-screening features. Users who want extensive configuration options and direct control over their equipment may find providers such as Andrews & Arnold or VoIPfone a better fit.
For many households, however, the best balance of affordability, flexibility and simplicity comes from an independent provider such as Plexatalk. With residential plans starting from £4 per month, rolling monthly service, free UK number porting, optional pre-configured Grandstream HT802 adapters for existing telephones and the freedom to use almost any broadband provider, it offers a straightforward way to replace EE Digital Voice without replacing the way you use your home phone.
Perhaps the biggest long-term advantage is independence. Because your phone service is separate from your broadband provider, you can usually change broadband in the future without having to move your landline again. For households that want to keep their existing phone, keep their existing number and avoid unnecessary long-term contracts, that makes Plexatalk one of the strongest EE Digital Voice alternatives currently available.