Yes, you can normally keep your existing Virgin Media landline number when you leave Virgin Media. The key is to arrange the number transfer before your old phone service is disconnected, rather than simply cancelling the line and trying to recover the number afterwards.
With Plexatalk, your existing landline number can be transferred to an independent VoIP phone service. This means your phone number no longer needs to be tied to your Virgin Media broadband package, leaving you free to choose a new broadband provider that suits you.
The process is straightforward: arrange the transfer of your Virgin Media number to Plexatalk, choose your new broadband service, and once everything is ready, use your existing number through your new phone setup.
Yes. In most cases, you can keep your existing Virgin Media landline number when you leave by porting the number to another phone provider.
Importantly, your landline number does not have to move to the company providing your new broadband. Instead, you can transfer it to an independent VoIP provider such as Plexatalk and choose your broadband separately.
Moving your number to Plexatalk effectively separates your home phone service from your broadband connection. Your existing landline number is transferred to Plexatalk and then works as a VoIP number using an internet connection, rather than remaining tied to your Virgin Media package.
This can also make changing broadband providers much simpler in the future. Once your number has been moved to Plexatalk, you can switch broadband providers again without having to transfer your landline number each time.
The important thing is to arrange the number transfer at the right time, before your existing Virgin Media phone service is disconnected.
If you want to leave Virgin Media without losing the landline number that people already know, it is important to do things in the right order. The aim is to get your new broadband working while keeping your Virgin Media phone service active until your number has successfully transferred to Plexatalk.
Start by choosing and ordering your replacement broadband service. This could be from any broadband provider available at your address — your new broadband and your Plexatalk phone service do not need to come from the same company.
Ideally, get a confirmed installation or go-live date for your new broadband before arranging the rest of the switch. This gives you a clear date to work towards and helps minimise disruption to your home phone service.
Do not cancel or disconnect your Virgin Media phone service before the number transfer has been arranged.
Your existing landline number needs to remain available so that it can be transferred, or “ported”, to Plexatalk. Cancelling the service prematurely can put your number at risk and make the transfer more difficult.
Choose the Plexatalk home VoIP package that suits you and let us know that you want to keep your existing Virgin Media landline number.
We will ask you for the details needed to arrange the number port. Make sure the information you provide matches the details held by Virgin Media, as incorrect information can delay the transfer.
Tell Plexatalk when your replacement broadband is expected to go live.
This allows us to coordinate your number transfer with your broadband move, rather than treating them as two completely unrelated events. The objective is to have your new internet connection ready before you start relying on it for your Plexatalk home phone service.
You have several straightforward options. If you want to keep using your existing telephone or DECT cordless phones, you can use a pre-configured Grandstream HT802 VoIP adapter for £50. Connect the adapter to your router and plug your existing phone equipment into the adapter.
Alternatively, you can use a compatible VoIP phone or make and receive calls using a suitable smartphone or softphone app.
When your new broadband goes live, check that the internet connection and router are working correctly.
Plexatalk’s phone service works over the internet, so you will need a working broadband connection to make and receive calls at home.
Plexatalk will arrange the agreed transfer of your existing Virgin Media landline number.
Important: keep your Virgin Media service active until Plexatalk confirms that your number port has completed successfully. Do not cancel the phone service early.
Once the port is complete, your number will be with Plexatalk rather than Virgin Media.
Finally, connect your VoIP adapter or phone, or set up your chosen app, and test both incoming and outgoing calls.
Your broadband provider may have changed, but your landline number hasn’t. Friends, family, businesses and other organisations can continue calling you on the same familiar number — while your phone service is now independent of your broadband provider.
Possibly, but don’t cancel your Virgin Media phone service before your landline number has been transferred.
There are three separate parts to consider when leaving Virgin Media: arranging your replacement broadband, porting your existing landline number to Plexatalk, and ending any Virgin Media services you no longer need.
Your new broadband can be ordered separately, while Plexatalk arranges the transfer of your existing phone number. Depending on how you switch broadband and which Virgin Media services you have, you may also need to take action to close your old account or cancel services you no longer require.
The important point is not to simply cancel your Virgin Media phone service first and assume the number can be recovered afterwards. Keep the service active until Plexatalk confirms that your number has successfully transferred.
Once the port is complete, you can make sure any remaining Virgin Media services are cancelled as required, without putting the landline number you wanted to keep at unnecessary risk.
Yes. In many cases, you can continue using the analogue or DECT phones you already have at home, so switching your landline number from Virgin Media doesn’t necessarily mean buying new handsets.
Plexatalk can supply a Grandstream HT802 VoIP adapter for £50, pre-configured for your Plexatalk service. The adapter allows a traditional home phone to work with your new internet-based phone service.
The setup is straightforward:
Existing analogue or DECT phone → Grandstream HT802 adapter → broadband router/internet → Plexatalk
Once connected, you can use your familiar home phones to make and receive calls through Plexatalk, including calls to your transferred Virgin Media number.
If you’d prefer different equipment, you can also use a compatible VoIP phone or a suitable smartphone or softphone app.
For more information, see our VoIP adapter and setup guide.
Once your landline number has been successfully ported to Plexatalk, it is no longer dependent on your Virgin Media broadband service. Instead, your number works through Plexatalk using your new internet connection.
You still keep the familiar geographic landline number that friends, family, businesses and other organisations already use to contact you. From their point of view, nothing needs to change — they can continue calling the same number as before.
The main advantage is that your phone number and broadband are now separate. If you decide to change broadband provider again in the future, your Plexatalk service can simply work over the new internet connection.
That means you don’t need to move your telephone number to each new broadband provider whenever you switch. Your number stays with Plexatalk, while you’re free to choose and change your broadband independently.
Yes. You can normally keep your existing Virgin Media landline number by porting it to another phone provider such as Plexatalk. Once transferred, your number can work independently of whichever company provides your broadband.
No. Do not cancel your Virgin Media phone service before the number transfer has been arranged. Keep the service active until Plexatalk confirms that your number has successfully ported. Cancelling too early could put the number you want to keep at risk.
Yes. Your new broadband package doesn’t need to include a phone service. Plexatalk provides your phone service separately using your internet connection, allowing you to choose a broadband-only package if you prefer.
In many cases, yes. Existing analogue and DECT phones can be connected using a Grandstream HT802 VoIP adapter, available pre-configured from Plexatalk for £50. This allows you to continue using familiar home phones with your new VoIP service.
No. The purpose of porting is to keep your existing telephone number. Once the transfer is complete, people can continue calling the same familiar geographic landline number, but calls are delivered through Plexatalk over your broadband connection instead of through your old Virgin Media phone service.
Leaving Virgin Media doesn’t mean you have to leave your familiar landline number behind. By arranging your new broadband first, keeping your Virgin Media phone service active while the transfer is organised, and porting your number to Plexatalk, you can continue using the number you already know.
Once transferred, your landline number is no longer tied to Virgin Media or any other broadband provider. Your Plexatalk phone service works over your chosen internet connection, giving you more freedom to change broadband providers in the future without moving your phone number again.
Ready to keep your landline number? View our residential VoIP plans here or for business customers please get in touch today.