With the UK PSTN switch-off now less than a year away, millions of households are looking for a replacement for their traditional landline. Residential VoIP providers offer a flexible alternative, allowing you to keep your phone number, reduce costs and make calls over your broadband connection.
As the traditional phone network (PSTN) gets phased out, more households are discovering how easy and affordable it is to make calls over the internet. That’s where home VoIP (Voice over Internet Protocol) comes in — a modern phone solution that lets you make and receive calls using your broadband connection instead of old copper lines.
Choosing the right residential VoIP provider makes all the difference. You’ll want one that delivers reliable call quality, helpful UK-based support, transparent pricing, and the right mix of features — from call forwarding and voicemail to mobile apps and number porting.
In this guide, we compare some of the top UK residential VoIP providers — including Plexatalk, Voipfone, Andrews & Arnold (A&A), Phonely, Vonage, and more — to help you find the perfect fit for your home.
Before diving into detailed reviews, here’s a quick at-a-glance look at how the UK’s leading residential VoIP providers stack up on pricing, features, and best use cases.
| Provider | Monthly Price | Minutes Included / Structure | Over-Usage / Fair Use | Contract / Cancellation | Best For |
|---|---|---|---|---|---|
| Plexatalk | £4 / £6 / £10 / £12.50 | 100 / 250 / 500 / Unlimited (2,000-min fair use) | 2p/min landlines, 5p/min mobiles beyond allowance | No contract – monthly rolling | Best Value Families & home users |
| Voipfone | £6 / £9 / £14 | 100 / 300 / Unlimited UK minutes | Additional charges for some premium features | No contract – flexible monthly plans | Most Features Power users |
| A&A (Andrews & Arnold) | ~£1.80/month + usage | Pay-as-you-go | Typically around 1.5p/min for UK landlines | No fixed term – fully flexible | Technical Low-usage & tech-savvy users |
| Phonely | ~£11.97/month | Unlimited (fair-use policy applies) | Subject to fair-use limits | 12-month minimum term | Unlimited Calls Frequent callers |
| Vonage | From £6.99/month | 1,000 UK landline minutes | Additional charges apply beyond allowance | 12-month contract | Established Brand Brand-conscious households |
A low-cost, UK-focused VoIP option that’s simple to set up and flexible with monthly rolling contracts.
Combines a strong feature set with flexible, no-commitment plans ideal for most households.
Transparent, usage-based billing that appeals to technically minded users.
An affordable, all-in-one option offering the feel of unlimited calling with fair-use protection.
Why it stands out: A well-known name offering premium features, high reliability, and flexible plans.
Many people looking for a landline replacement start by asking a simple question: what is the cheapest VoIP provider in the UK?
The good news is that residential VoIP services are often significantly cheaper than traditional home phone packages. While many broadband providers now charge extra for Digital Voice services, independent VoIP providers allow you to keep your phone number and only pay for the calling package you need.
For light users, the cheapest residential VoIP providers typically start at around £4 to £6 per month. These entry-level plans usually include a bundle of UK minutes and core features such as voicemail, caller ID and call forwarding.
If keeping costs as low as possible is your priority, it’s worth considering how many minutes you actually use each month. Many households make fewer calls than they did a decade ago and may find that a lower-cost package provides better value than paying for unlimited calls they rarely use.
Based on pricing at the time of writing, some of the cheapest residential VoIP providers in the UK include:
However, the cheapest VoIP provider is not always the best option. Factors such as UK-based support, number porting, call quality and ease of setup can be just as important as monthly price. For most households, the best value comes from balancing affordability with reliability and customer service.
If you’re replacing a traditional landline after the PSTN switch-off, it’s worth comparing both price and features before choosing a provider.
One of the biggest reasons people switch to VoIP is to keep their existing landline number after moving broadband provider, upgrading to Full Fibre, or preparing for the UK landline switch-off.
Fortunately, most residential VoIP providers support number porting, allowing you to transfer your existing landline number and continue using it just as you always have. Friends, family and businesses can keep calling the same number while your phone service moves to a modern digital platform.
When comparing VoIP providers for number porting, there are several factors to consider:
Some providers charge a fee to transfer your existing number, while others include porting as part of the service. If keeping costs low is important, it’s worth checking the transfer charges before signing up.
Many households want to continue using their existing cordless phones rather than purchasing new equipment. Providers that support VoIP adapters can often allow customers to keep using the handsets they already own.
For less technical users, provider support can make a huge difference. A provider that helps coordinate the number transfer process and equipment setup can reduce stress and minimise downtime.
One of the advantages of independent VoIP providers is that your phone number becomes separate from your broadband provider. This means you can switch broadband companies in the future without having to move your phone number again.
For customers whose main goal is keeping a long-held landline number, providers such as Plexatalk, Voipfone and A&A all offer number porting services. The best choice will depend on your budget, technical confidence and the level of support you want during the migration process.
With the PSTN switch-off approaching in January 2027, transferring your landline number to a VoIP provider is becoming one of the simplest ways to future-proof your home phone service while retaining the number you’ve had for years.
Support quality and responsiveness can make or break a VoIP experience, especially for home users who just want their phone to work.
Takeaway: Plexatalk, Voipfone, and A&A stand out for clearly UK-based, personable support — an important consideration for non-technical home users.
Few residential VoIP providers publish exact uptime statistics, but general reliability can be inferred from user experiences and technical transparency.
Takeaway: Voipfone and A&A are noted for transparency and reliability, while Plexatalk and Phonely offer solid everyday performance at home-user pricing.
Across public reviews and forums, a few clear patterns emerge:
Overall sentiment: UK-based providers tend to excel in customer contact and personal touch, while larger brands deliver more scale and polish.
Ease of installation is a major consideration for home users moving away from landlines.
Best for ease of setup: Voipfone and Phonely lead for simplicity, while Plexatalk provides a friendly middle ground with direct support. A&A is best suited to those comfortable with technical configuration.
Yes — in most cases, home VoIP is significantly cheaper than traditional BT landlines.
While a standard landline often costs £20–£30 per month before adding call charges, VoIP plans typically start from around £4–£6 per month, including a bundle of minutes. Because VoIP runs over your broadband, you’re not paying for a separate phone line, and calls (especially to other VoIP numbers) are often free or much lower in cost.
Absolutely. You can port your existing landline number to a VoIP provider so you don’t lose your familiar contact number.
The process usually takes a few days, and your provider will handle it with your current network. There may be a small one-time porting fee, but once it’s complete, you’ll be able to use your number from any VoIP phone or mobile app, anywhere in the UK (or even abroad).
VoIP doesn’t need much bandwidth — just a stable, reliable connection.
A single high-quality VoIP call typically uses 100–150 kbps (less than 0.2 Mbps), so even basic broadband or 4G can handle several calls at once. The key factor isn’t speed but stability: make sure your connection has low latency and minimal packet loss for the best audio quality.
For best results:
Aim for at least 2 Mbps upload and download if multiple people will be calling or streaming.
Use a wired connection or strong Wi-Fi signal for desk phones and adapters.
Yes — when configured correctly, VoIP is safe and secure.
Modern providers use encryption (such as TLS and SRTP) to protect your calls and credentials. It’s also worth enabling strong passwords on your VoIP devices and avoiding open public Wi-Fi for sensitive conversations.
Reputable UK providers, including Plexatalk, also monitor for fraudulent or unusual activity, helping prevent unauthorised use of your account.
If you’re wondering whether you can use your own router with EE Digital Home Phone, the short answer is: not fully.
EE’s Digital Home Phone service is closely tied to EE’s own broadband hardware. While you may be able to use a third-party router for internet access in some setups, EE’s digital voice service typically relies on EE’s Smart Hub and configuration systems to support a traditional home phone handset.
Without EE’s hardware, the main alternative is using EE’s mobile app for calls instead of a physical phone connected through your router. For many households, that means losing the simplicity of a normal cordless or desk handset setup.
This isn’t unusual among major broadband providers. Many UK ISPs now bundle digital voice services that are designed to work primarily within their own hardware ecosystem. The advantage is simplicity and support, but it can reduce flexibility for users who prefer custom networking equipment, mesh Wi-Fi systems, or advanced router features.
Independent VoIP providers take a different approach. Rather than locking phone services to a specific router, they usually allow you to use compatible routers, IP phones, adapters, and Wi-Fi systems from a wide range of manufacturers. That flexibility can make it easier to build a setup that suits your home or business without being tied to a single provider’s hardware.
EE Digital Home Phone is a digital voice service that works over your broadband connection instead of the old copper phone network. Rather than plugging your phone line directly into a traditional wall socket, calls are handled through internet-based voice technology, often referred to as VoIP (Voice over Internet Protocol).
In most cases, the service is designed to work alongside EE’s Smart Hub router. Compatible home phones connect either wirelessly to the hub or through the phone port built into the router itself. This setup allows EE to manage broadband and phone services together as part of a single integrated system.
For customers, this approach can make installation and support simpler. EE controls the router, firmware, and voice configuration, helping ensure the service works consistently without requiring manual setup.
However, it also means the phone service is closely tied to EE-managed hardware. Unlike some independent VoIP services, EE does not generally provide customers with open SIP credentials or manual VoIP configuration details. SIP credentials are the login details normally used to connect third-party routers, IP phones, or VoIP adapters directly to a phone service.
As a result, even if your broadband connection works through a third-party router, the Digital Home Phone feature itself may not function unless the EE Smart Hub remains part of the setup. For users who prefer advanced networking equipment or fully custom home networks, this can limit flexibility compared to standalone VoIP providers.
In many cases, yes — you can replace the EE router for your broadband connection. However, there’s an important catch: your EE Digital Home Phone service may no longer work correctly once the EE Smart Hub is removed.
For internet access alone, many third-party routers can work with EE broadband if they support the correct connection settings. Advanced users often choose their own router to improve Wi-Fi coverage, use mesh networking systems, gain more control over security settings, or access features not available on ISP-supplied hardware.
The challenge is the phone service.
EE’s Digital Home Phone platform is typically integrated directly into the Smart Hub. The router handles voice provisioning, authentication, and communication with EE’s systems behind the scenes. Because EE does not normally provide SIP credentials for manual setup, most third-party routers, VoIP phones, or adapters cannot connect directly to the service.
This means that replacing the router entirely may cause:
Some technically experienced users attempt partial workarounds. One common option is using the EE Smart Hub alongside another router in a double NAT setup. In this arrangement, the EE hub continues handling the phone service while a separate router manages most of the home network.
Another approach involves bridge mode or modem-only configurations where supported, although EE’s hardware options can be more limited compared to some broadband providers. In practice, bridge mode support is not always straightforward on ISP routers, and results can vary depending on the exact EE equipment and connection type.
While these setups can work, they often add complexity and may create issues with port forwarding, gaming, VPNs, or smart home devices due to the layered network structure.
For users who want complete freedom to choose their own networking hardware, an independent VoIP provider is usually the more flexible solution. Because the phone service is separate from the broadband router, you can typically use compatible routers, IP phones, ATA adapters, or mesh systems without being locked into a single ISP device.
For many households and small businesses, bundled digital phone services from broadband providers are convenient. Everything is managed in one package, with a single bill and a router that arrives preconfigured.
However, more users are starting to look at independent VoIP providers because they offer something many ISP-based phone systems do not: flexibility.
With an independent VoIP service, the phone line is usually separate from the broadband router itself. Instead of relying on a specific ISP hub, you can typically use any compatible networking equipment that suits your setup. That includes popular systems and brands such as UniFi, Asus, DrayTek, TP-Link, MikroTik, Netgear, and many others.
This gives users far more control over how their home or office network operates.
For example, many people now use mesh Wi-Fi systems to improve wireless coverage throughout larger homes. Others want advanced firewall controls, VPN support, VLANs, parental controls, traffic prioritisation, or business-grade reliability features that standard ISP routers may not offer. With an independent VoIP provider, you are generally free to choose the router and network hardware that best fits those needs without affecting your phone service.
Another advantage is simpler network design. Because the phone service is not tightly integrated into ISP hardware, users can avoid complicated double NAT setups or having to keep an ISP router connected solely for voice functionality. This can make installation cleaner and troubleshooting easier.
Independent VoIP services can also make switching broadband providers more straightforward. If your phone number and voice service are separate from your internet connection, changing ISP does not necessarily mean replacing your phone setup as well. In many cases, you can keep the same VoIP service, phone number, handsets, and internal configuration while simply changing the broadband connection underneath.
For businesses and more technical users, that flexibility can be especially valuable. It allows the network and phone system to evolve independently rather than being locked into a single provider ecosystem.
Providers such as Plexatalk are part of this more open approach to digital phone services, giving customers the ability to use compatible hardware and build a setup that works around their own requirements rather than around ISP limitations.
One of the biggest advantages of independent VoIP services is that they can work across a wide range of internet connections and networking setups.
Instead of relying on a specific ISP router, VoIP can usually be configured using your own compatible hardware. That might include a dedicated VoIP desk phone, a cordless handset connected through an ATA (Analogue Telephone Adapter), or even mobile and desktop apps that let you take calls over Wi-Fi or mobile data.
For users who still want a traditional home phone experience, ATA adapters are a popular option. These small devices allow standard cordless or wired phones to connect to a VoIP service through your existing router. Alternatively, IP phones can connect directly to the network and often include advanced features such as HD calling, call transfers, voicemail management, and multiple extensions.
Because the phone system is separate from the broadband provider, VoIP can work over almost any internet connection, including:
More advanced users can also fine-tune their network for better call quality. Features such as QoS (Quality of Service) can prioritise voice traffic to reduce interruptions or latency during calls, especially on busy networks. Some business-grade routers additionally support VLANs, allowing voice traffic to be separated from other devices for improved management and reliability, although this is optional for most home users.
This flexibility is one reason many people prefer independent VoIP setups when building modern home offices, custom networks, or business phone systems around their own router and Wi-Fi hardware.
| Feature | EE Digital Home Phone | Independent VoIP |
|---|---|---|
| Use your own router | Limited | Yes |
| Router flexibility | Primarily designed for the EE ecosystem | Works with most compatible routers |
| Phone service tied to broadband provider | Yes | No |
| SIP access and manual configuration | Generally restricted | Usually open and configurable |
| Use mobile and desktop apps | Limited options | Yes |
| Hardware choice | Mostly EE-managed hardware | Wide support for phones, adapters, and routers |
| Mesh Wi-Fi compatibility | May require workarounds | Typically straightforward |
| Use with UniFi, Asus, DrayTek, TP-Link, MikroTik | Not always fully supported for voice | Commonly supported |
| Keep phone service when switching ISP | Usually no | Usually yes |
| Advanced network control | Limited | High flexibility |
| Suitable for custom/business networks | Limited | Well suited |
| Traditional handset support without ISP router | Usually difficult | Commonly supported through ATA or IP phones |
For users who simply want an all-in-one broadband and phone package, EE’s Digital Home Phone may be perfectly suitable. However, users who want more control over their network, prefer premium router hardware, or plan to upgrade and change providers more frequently often find independent VoIP services more flexible in the long term.
Independent providers such as Plexatalk allow customers to separate their phone service from their broadband hardware, making it easier to build a setup around the router, Wi-Fi system, and devices they actually want to use.
You can usually use UniFi equipment with EE broadband for internet access, but EE Digital Home Phone may still require the EE Smart Hub to remain connected. This is because the phone service is typically provisioned and managed through EE’s own hardware rather than through open VoIP settings.
For broadband alone, possibly yes — depending on your setup and router compatibility. However, removing the EE Smart Hub entirely will often stop the Digital Home Phone service from working unless you switch to a separate independent VoIP provider.
In most cases, yes. EE’s digital phone service is heavily integrated into the EE router ecosystem, including voice configuration and authentication. Unlike open VoIP services, SIP credentials are not generally provided for third-party devices.
Yes. Independent VoIP services are usually designed to work with a wide range of compatible routers, VoIP phones, ATA adapters, and mesh Wi-Fi systems. This gives users much more flexibility compared to ISP-locked digital voice platforms.
Mesh Wi-Fi systems can work with EE broadband, but complications may arise if the EE Smart Hub is still required for the phone service. Some users run mesh systems alongside the EE router in a double NAT setup, while others use access point mode to simplify networking.
Often yes for broadband connectivity, provided the router supports the required connection settings. However, the EE Digital Home Phone feature itself may still depend on EE hardware remaining connected.
For users who want full router control, advanced Wi-Fi systems, VLANs, VPNs, or business-grade networking features, independent VoIP services are often more flexible because the phone service is not tied to ISP hardware.
For many households, EE Digital Home Phone will work perfectly well as part of a simple bundled broadband setup. If you’re happy using EE’s own router and keeping everything under one provider, the system is designed to be straightforward and easy to manage.
However, some users prefer more flexibility — especially if they already use advanced networking equipment, mesh Wi-Fi systems, or custom router setups. Because EE’s phone service is closely integrated with its own hardware, using third-party routers can sometimes introduce limitations or additional complexity.
Independent VoIP services such as Plexatalk offer a different approach. Your phone service stays separate from your broadband provider, allowing you to use a wider range of routers, VoIP apps, adapters and networking hardware without being locked into one ecosystem.
For users who want more control over their setup, easier provider switching in future, or the ability to keep their landline independent from their broadband connection, standalone VoIP can be a more flexible long-term solution.
You can signup for our home VoIP today here.
For many elderly parents and grandparents, the home phone is still an important part of daily life. It’s familiar, reliable, and often the easiest way for family and friends to stay in touch.
However, across the UK, traditional landlines are being phased out as part of the nationwide landline switch-off. This means the old copper phone network that millions of homes rely on will eventually no longer work in the same way. This raises the question – what is the best landline alternative for elderly parents?
For families, that can sound worrying. The last thing anyone wants is to force older relatives to learn complicated new technology or struggle with unfamiliar devices just to make a phone call.
The good news is that there are simple alternatives available that work almost exactly like a traditional landline. With the right setup, elderly parents can keep using a normal home phone, keep their existing number, and continue making and receiving calls just as they always have — without unnecessary stress or confusion.
Across the UK, the traditional landline network is being replaced with newer digital technology. For decades, home phones have relied on copper telephone lines, but these older systems are becoming harder and more expensive to maintain.
As part of the nationwide digital switchover, Openreach and major telecom providers are gradually retiring the old copper network and moving customers to internet-based phone services instead. This change is happening across the country, and by 2027, most homes will use digital phone services rather than traditional analogue landlines.
Many providers have already stopped installing new copper landlines altogether. In many areas, if someone moves house or changes provider, they may automatically be moved onto a digital phone service without even realising it.
While this upgrade brings benefits such as improved reliability and better call quality, it has also created uncertainty for many families — especially those with elderly parents or grandparents who have used the same type of home phone for years.
For many older people, the home phone is more than just a way to make calls. It’s an important part of everyday life and often their main connection to the outside world.
Elderly relatives may rely on their landline for:
Because of this, changing technology can feel stressful or overwhelming. Complicated apps, smartphones, or unfamiliar devices are often the last thing older relatives want to deal with.
That’s why finding a simple, reliable landline alternative is so important — ideally one that feels familiar and easy to use from day one.
For most elderly parents and grandparents, the best alternative to a traditional landline is a digital landline service using VoIP technology.
VoIP stands for Voice over Internet Protocol, which simply means phone calls are made through a broadband internet connection instead of the old copper phone network. While the technology behind it is modern, the experience for the person using the phone can remain almost exactly the same.
Calls still sound and behave like normal home phone calls. Elderly relatives can pick up the handset, dial numbers, and receive calls in the familiar way they always have — without needing to use mobile phones, apps, touchscreens, or complicated menus.
This is one of the biggest reasons why VoIP has become the preferred replacement for traditional landlines across the UK.
For many families, the biggest concern is whether elderly parents will need to learn new technology. Thankfully, in most cases, they won’t.
With a simple VoIP adapter, existing home phones can continue working just as before. That means older relatives can often keep:
This makes the transition much less stressful and helps maintain the comfort and routine that many elderly people rely on every day.
Instead of introducing unfamiliar devices, a VoIP setup is designed to work quietly in the background. Once installed, many people barely notice any difference at all apart from the fact the service now runs digitally.
For families supporting elderly relatives, this can provide real peace of mind. It allows parents and grandparents to stay connected safely and reliably, while avoiding the confusion that can sometimes come with modern technology changes.
The best landline alternatives are the ones that feel simple, dependable, and familiar — and that’s exactly why many families are now choosing digital VoIP home phone services.
One of the easiest ways to replace a traditional landline is by using a VoIP adapter.
A VoIP adapter is a small device that connects an existing home phone to a broadband router. Its job is to convert a standard telephone into a digital landline that works over the internet instead of the old copper phone network.
The setup is usually very straightforward. The adapter simply sits between:
Once connected, the phone works much like it always has. Calls can still be made and received in the normal way, but the service now runs digitally behind the scenes.
For elderly parents and grandparents, this is often the simplest and least disruptive option available.
One of the biggest challenges families face during the UK landline switch-off is avoiding unnecessary confusion for older relatives. Many elderly people are perfectly comfortable using their current home phone and may feel anxious about learning entirely new technology.
A VoIP adapter helps remove that worry.
There’s no need to learn how to use apps, smartphones, or internet calling systems. In most cases, the existing home phone continues to work exactly as before. The familiar handset stays the same, the phone number can remain unchanged, and the day-to-day experience feels just like a traditional landline.
This makes the transition much easier for elderly users because:
For many older people, that familiarity is incredibly important. Keeping routines simple and avoiding unnecessary changes can make a big difference to confidence and independence at home.
At Plexatalk, we understand that simplicity matters — especially when helping elderly parents or grandparents stay connected.
That’s why we can provide preconfigured VoIP adapters that are designed to be as easy as possible to install. In many cases, it’s simply a matter of plugging the adapter into the broadband router and connecting the existing phone handset.
There’s no complicated programming or technical setup required, making it ideal for families supporting elderly relatives remotely.
Whether you’re helping parents across town or grandparents living further away, a plug-and-play setup can make the move to digital landlines far less stressful for everyone involved.
One of the biggest concerns families often have is whether elderly parents or grandparents will lose their existing home phone number when switching away from a traditional landline.
The good news is that, in most cases, the answer is no.
With number porting, families can usually keep the same landline number when moving to a digital VoIP phone service. This means older relatives can continue using the number they may have had for many years.
Keeping the existing number is important because it avoids confusion and helps maintain important day-to-day connections, including:
For elderly users especially, keeping familiar details the same can make the transition feel much more comfortable and reassuring.
At Plexatalk, we make the switch to digital landlines as simple as possible.
We offer free number porting, allowing customers to move their existing landline number across without unnecessary hassle. Our team handles the transfer process and provides support throughout setup, helping families feel confident that everything is working correctly.
The goal is to make upgrading from an old landline feel straightforward, stress-free, and familiar for elderly parents and grandparents alike.
One of the most reassuring things about switching to a digital landline is that, for most elderly users, the experience feels almost exactly the same as using a traditional home phone.
There’s no need to learn complicated technology or change familiar routines. In day-to-day use, a digital landline still works like a normal phone:
For elderly parents and grandparents, this familiarity can make a huge difference. The technology behind the service may have changed, but the way they use the phone usually hasn’t.
That’s why many families choose a VoIP-based landline replacement rather than moving older relatives onto smartphones or app-based calling systems. The goal is to keep things simple, comfortable, and reliable.
Once installed, many people barely notice the difference at all — aside from the fact the service now runs through the internet instead of the old copper phone network.
While digital landlines feel familiar to use, they can also include additional features that are particularly useful for older users and their families.
For example, many VoIP services offer:
These features can provide extra peace of mind, especially for families supporting elderly parents from a distance.
At Plexatalk, we focus on making digital phone services simple and dependable, while still offering modern features that genuinely help older users stay connected safely and confidently.
One important difference between traditional landlines and modern digital phone services is that internet-based phones require power to work.
Older copper landlines often continued working during power cuts because they carried their own power through the phone line itself. Digital landlines, including VoIP services, rely on broadband equipment such as routers and adapters, which means they may stop working temporarily if there is a power outage.
For families supporting elderly parents or grandparents, this is an important consideration — especially if the home phone is relied upon for emergency contact.
The good news is that there are several simple ways to reduce this risk, including:
For many households, these solutions provide enough reassurance while still allowing them to benefit from a modern digital phone service.
Despite the power cut consideration, most families still prefer switching to digital landlines because they offer several long-term advantages.
Digital phone services are often more affordable, more flexible, and easier to support than ageing copper landline systems. They are also future-proof, meaning families won’t need to worry about further network changes as the UK landline switch-off continues.
For elderly relatives, the right setup can still feel simple and familiar while giving families access to better support features and more reliable long-term service options.
When helping elderly parents or grandparents move away from traditional landlines, simplicity matters more than anything else.
At Plexatalk, we focus on making the switch to digital phone services as straightforward and stress-free as possible. Our services are designed for families who want a reliable landline alternative without unnecessary complexity or confusing technology.
We offer:
For many families, having support available during the transition provides real peace of mind — especially when helping elderly relatives remotely.
Our goal is to make digital landlines feel approachable and easy from the very beginning.
One of the biggest reasons families choose Plexatalk is because elderly relatives can continue using the technology they already know and trust.
There’s no need to replace familiar home phones with complicated new devices or force older users to learn apps and smartphones.
With the right setup, elderly parents and grandparents can:
In everyday use, the experience remains reassuringly familiar while the service itself is upgraded to modern, future-ready technology.
For many older people, that balance between familiarity and reliability makes all the difference.
Yes. In most cases, elderly parents and grandparents can continue using their existing home phone with a VoIP adapter. This means familiar cordless phones and traditional handsets usually continue to work normally without needing to replace them with newer technology.
Yes. VoIP phone services work over an internet connection rather than old copper phone lines. This can be through fibre broadband, FTTP (Fibre to the Premises), or even 5G broadband in some areas.
The phone service uses the broadband connection quietly in the background, so everyday use still feels like a normal home phone.
No. Modern VoIP services are designed to be simple to install, especially when using a preconfigured adapter.
In many cases, the setup simply involves plugging the adapter into the broadband router and connecting the existing phone handset. Once connected, the phone is ready to use much like a traditional landline.
For families helping elderly relatives remotely, this can make the transition far less stressful.
Yes. Existing landline numbers can usually be transferred across to a digital VoIP service through a process called number porting.
Keeping the same number helps elderly relatives stay connected with family, friends, doctors, and other important contacts without needing to update everyone with new details.
In many cases, yes.
Digital landline services are often significantly more affordable than older copper-based phone services. Many households find they can reduce monthly phone costs while still keeping the simplicity and familiarity of a normal home phone setup.
At the same time, VoIP services also provide access to modern features and future-proof technology as the UK landline switch-off continues.
If you’re switching to EE Full Fibre, one of the first questions you’ll probably ask is: “What happens to my landline number?”
The good news is that in most cases, yes — you can usually keep your landline when switching to EE. While EE Full Fibre no longer uses traditional copper phone lines, home phone services haven’t disappeared. Calls are now made over the internet using digital voice technology instead.
EE offers its own Digital Home Phone service, which works through your broadband connection rather than the old-style wall socket. For many households, that’s a straightforward option. But it’s not the only choice available.
Independent VoIP providers such as Plexatalk give you another way to keep your landline number while often offering more flexibility, lower monthly costs, and features that traditional providers tend to charge extra for.
You can also usually continue using your existing handsets, so there’s no need to replace every phone in the house just because you’re moving to fibre broadband.
In this guide, we’ll explain how EE Digital Voice works, how number transfers work, and what alternatives are available if you’d prefer a different setup.
Yes — but it works very differently from the old-style landlines most people are used to.
Like the rest of the UK telecoms industry, EE is moving away from the traditional copper phone network as part of the nationwide PSTN switch-off. PSTN stands for Public Switched Telephone Network — essentially the old analogue phone system that has been used in UK homes for decades.
Instead of phone calls travelling through a dedicated copper telephone line, EE’s phone service now runs through your broadband connection using digital voice technology.
EE calls this service Digital Home Phone.
So while you can still have a “home phone” with EE Full Fibre, there’s no separate analogue landline connected to the wall socket anymore. Your calls are carried over the internet instead.
With a traditional analogue landline, your phone plugged directly into the copper phone line entering your property. The line itself powered the service and handled calls separately from your broadband.
Digital voice works differently. Your phone service is connected through your broadband router, with calls converted into digital data and sent over your fibre connection.
For most people, day-to-day use feels exactly the same — you still make and receive calls as normal, and you can usually keep your existing number. In many cases, you can also continue using your current home handsets with the right adapter or base station.
In most cases, yes — you can keep your existing landline number when switching to EE Full Fibre or moving to a VoIP provider like Plexatalk.
This process is called number porting. It allows your current phone number to be transferred from your old provider to your new digital phone service.
Whether you’re moving from BT, Sky, TalkTalk, Virgin Media or another provider, landline numbers can usually be ported across without any issues. The main thing is making sure the transfer is handled in the right order.
A lot of people accidentally lose their number by cancelling their broadband or phone package before the number transfer has been arranged.
Once a line is fully cancelled, the number may no longer be available to port.
Porting normally takes a few working days, although timings can vary depending on the provider and whether broadband services are also being changed at the same time.
The key thing to remember is simple: arrange the transfer first, cancel later.
EE’s Digital Home Phone service is designed to replace the traditional landline for customers moving onto Full Fibre broadband.
Instead of using the old copper phone network, calls are handled through your broadband connection using digital voice technology. In practical terms, that means your home phone plugs into your EE router rather than the old telephone wall socket.
Once set up, the experience is very familiar. You still make and receive calls in the usual way, keep your home number, and choose from available call plans depending on how much you use the phone.
EE also offers app-based calling features with some packages, allowing you to answer home phone calls on a mobile device while connected to your account. For households that rely on a landline, this can be a useful extra layer of flexibility.
In many cases, yes.
Some modern cordless phone systems work directly with digital voice services, while older handsets may need an adapter or a compatible base station connected to the router. The exact setup depends on the type of phone you already have at home.
For customers who simply want their home phone to continue working with minimal changes, EE’s system is usually straightforward to install and manage.
That said, Digital Home Phone is primarily built around EE’s own broadband setup and hardware. The service generally works through EE-provided routers and is designed to stay within the EE ecosystem.
For some users, that’s perfectly fine. Others may prefer a more flexible independent VoIP provider, especially if they want additional features, lower ongoing costs, or the ability to use different hardware and apps across multiple devices.
The right option really depends on how you use your home phone and how much control you want over the setup.
For many households, EE Digital Home Phone will do exactly what they need — especially if they want a simple setup bundled with their broadband package.
But it’s not the only option available.
Independent VoIP services such as Plexatalk work differently. Rather than tying your phone service directly to one broadband provider, your number and calling features are managed separately over the internet. That gives you more flexibility if your broadband setup changes later on.
Here’s how the two approaches typically compare:
| Feature | EE Digital Home Phone | Independent VoIP (e.g. Plexatalk) |
|---|---|---|
| Keep existing number | Usually yes | Usually yes |
| Works with broadband | EE broadband only | Most broadband providers |
| Router flexibility | Mainly EE hardware | Wider hardware support |
| Existing handset support | Often yes | Often yes |
| Mobile/desktop apps | Limited to EE options | Wider app/device choice |
| Switching broadband later | Phone service usually tied to EE | Number stays independent |
| Use your number away from home | Limited | Usually much easier |
| Setup complexity | Simple plug-and-play | Slightly more setup initially |
| Ongoing costs | Depends on bundle/call plan | Often lower monthly costs |
| Backup/failover options | EE-managed | More custom options available |
The biggest difference is really about flexibility.
EE’s Digital Home Phone is designed to work as part of a complete EE package. If you’re happy keeping everything under one provider and don’t expect to change your setup often, it can be a convenient option.
Independent VoIP services are often better suited to people who want more control over their number and devices. For example, if you later switch broadband providers, move house, travel regularly, or want to use your home number across multiple phones or apps, a standalone VoIP provider can make that much easier.
There’s also a growing number of households using VoIP as a long-term replacement for the traditional landline — particularly because the number itself becomes separate from the broadband provider.
That means your phone number belongs to you, rather than being closely tied to a specific router or broadband contract.
Neither option is right or wrong. It mainly comes down to whether you prefer simplicity within one provider, or the added flexibility that comes with an independent VoIP setup.
For a growing number of households, independent VoIP services offer something traditional phone packages often don’t: flexibility.
Instead of your home phone being tied directly to your broadband provider, services like Plexatalk let you keep your landline number independently from your internet connection. That means if you decide to switch broadband providers in the future, your phone number can usually stay exactly where it is.
For many people, that’s a big advantage.
It also gives you far more choice over how you use your phone service. You can normally:
In day-to-day use, it can feel much more flexible than the traditional “phone line attached to the broadband” model.
A lot of customers now see VoIP less as a replacement for the old landline, and more as a modern communication service that works across multiple devices and locations.
For example, some people like being able to answer their home number from a mobile app while away from home. Others simply want the reassurance that changing broadband providers later won’t affect their long-standing phone number.
That’s where independent VoIP services often appeal most.
Rather than your number living inside a single broadband package, it becomes portable and future-proofed — giving you more control over how and where you use it over time.
For households that still value their landline number, but want a setup that’s more adaptable going forward, independent VoIP can be a very practical alternative.
In many cases, yes — you can continue using the home phones you already have.
One of the biggest worries people have when moving away from a traditional landline is having to replace all their existing handsets. Thankfully, that’s usually not necessary.
Most modern cordless phone systems work perfectly well with digital voice and VoIP services, either by connecting directly to a compatible base station or by using a simple phone adapter.
If you already use DECT cordless phones around the house, there’s a good chance they’ll continue working much as they do now. Multiple handsets connected to the same base station can normally still be used for incoming and outgoing calls throughout the home.
Many corded phones can also work, although compatibility can vary depending on the model and the setup being used.
With independent VoIP services, customers often have a few different setup options available:
For most households, the transition is far less disruptive than expected.
The aim is usually to keep things familiar — same number, same handsets, same way of making calls — just running through your broadband connection instead of the old copper phone line.
One important thing to understand about Digital Voice services is that they rely on both your broadband connection and your home equipment having power.
With traditional analogue landlines, phones often continued working during a power cut because the copper phone line carried its own power from the exchange. Digital phone services work differently.
If your broadband goes down, your router loses power, or there’s a local outage affecting your internet connection, your home phone service will usually stop working as well.
That applies to EE Digital Home Phone and most VoIP-based services in general.
For many households, this isn’t a major issue because mobile phones are already the main backup method. But it’s still something worth being aware of — particularly for customers who rely heavily on their home number.
Where independent VoIP services can sometimes offer extra flexibility is in how calls are handled during problems or outages.
Depending on the provider and setup, features may include:
So even if your home router is offline, your number may still be reachable elsewhere.
This is one reason some customers prefer keeping their phone service separate from their broadband provider. It can create additional backup options and make the service more portable if something goes wrong at home.
Ultimately, digital phone services are more internet-dependent than old analogue lines — but modern VoIP setups can also offer more flexibility in how calls are received when conditions aren’t ideal.
When comparing EE Digital Home Phone with an independent VoIP provider, the monthly price is only part of the picture.
The bigger difference is often how flexible the service remains later on.
EE’s Digital Home Phone is designed as an add-on to its broadband packages. At the time of writing, EE’s call plans range from around £5.73 per month for pay-as-you-go calling through to around £20.66 per month for unlimited UK calls.
Independent VoIP services such as Plexatalk separate the phone service from the broadband connection itself. That means your landline number can continue working even if you later change internet provider.
Here’s how the two approaches typically compare:
prices correct as of 29th of May 2026 – prices taken from Plexatalk and EE
| Feature | EE Digital Home Phone | Plexatalk |
|---|---|---|
| Entry-level plan | £5.73/month (Pay Per Call) | £4/month including 100 mins |
| Unlimited UK calls | ~£20.66/month | £12.50/month |
| Keep existing number | Usually yes | Free porting included |
| Existing phone support | May require compatible setup | Optional adapter available |
| Router flexibility | Primarily EE hardware | Works with most routers |
| Change broadband provider later | Phone tied to EE | Number stays independent |
| Mobile/app flexibility | Limited EE ecosystem | Wider VoIP app/device support |
| Included features | Varies by package | Voicemail, caller ID & forwarding included |
| International calling | Extra plan required | Select destinations included |
Get started with Plexatalk today
For some households, EE’s bundled approach will absolutely make sense. If you want a straightforward setup with one provider handling everything, it keeps things simple.
But independent VoIP can offer better long-term flexibility.
For example, with Plexatalk you can keep your number independent from your broadband provider, use VoIP apps across multiple devices, forward calls to mobiles, and switch internet providers later without needing to migrate your landline again.
It also allows customers to continue using existing home phones with an optional adapter, rather than replacing everything outright.
So while independent VoIP isn’t always about being the absolute cheapest option, many people see it as better long-term value — particularly if they want more control over their number, hardware and future broadband choices.
If you want to move to EE Full Fibre but keep your existing landline number through an independent VoIP provider such as Plexatalk, the process is usually quite straightforward.
The key thing is making sure the number transfer happens before your old phone service is cancelled.
Here’s how it typically works:
Arrange your new EE broadband installation first. At this stage, you don’t need to cancel your current phone service manually.
Keeping the old line active is important for the number transfer process.
Decide which VoIP provider you want to use for your home phone service.
You’ll normally be asked whether you want to:
Your VoIP provider will arrange the transfer of your landline number from your existing provider.
This is known as a number port.
You’ll usually need:
This part is very important.
Do not cancel your existing phone line before the port completes. If the line is cancelled too early, the number can sometimes be lost permanently.
Your current provider should remain active until the transfer date is confirmed.
Once your VoIP service is ready, you can:
On the agreed porting date, your number should begin routing through the new VoIP service.
Test inbound and outbound calls to make sure everything is working correctly.
In many cases, once the number transfer completes, the old phone service linked to that number is automatically ceased by the previous provider.
That’s why it’s important to plan the order carefully and avoid cancelling services too early.
In most cases, yes. Existing landline numbers can usually be transferred to EE Digital Home Phone or to an independent VoIP provider through a process called number porting. The most important thing is not cancelling your current phone line before the transfer is completed.
Usually, yes. EE Digital Home Phone is typically added alongside your broadband package, with separate call plans depending on how you use the service. Prices vary depending on whether you choose pay-as-you-go calls or inclusive call bundles.
EE Digital Home Phone is generally designed to work with EE’s own broadband hardware and routers. Independent VoIP providers are usually more flexible and often work with a much wider range of routers and networking equipment.
Very often, yes. Many cordless DECT phones and even some corded phones can continue working through a VoIP service using an adapter or compatible base station. In most homes, there’s no need to replace every handset.
Digital Voice and VoIP services rely on your broadband connection. If your internet service stops working, your home phone service will normally stop as well until the connection returns.
Usually, yes. Landline numbers can normally be ported between providers, including moving from EE to an independent VoIP provider later on. Some people choose VoIP specifically because it keeps the number independent from the broadband provider long term.
Not normally. Because VoIP relies on broadband equipment and routers powered inside the home, power cuts will usually interrupt the service unless backup power or mobile failover options are in place.
Yes — most UK VoIP providers support emergency 999 and 112 calls. However, because VoIP depends on internet and power availability, it’s sensible to have a mobile phone available as a backup in case of broadband or power outages.
EE Digital Voice is VoIP but it’s locked down to the EE infrastructure.
Switching to EE Full Fibre doesn’t mean losing your landline number.
For most households, keeping your existing number is usually a straightforward process as long as the transfer is handled correctly and the old line isn’t cancelled too early.
EE Digital Home Phone will suit plenty of people who simply want a home phone service bundled neatly alongside their broadband. It’s familiar, relatively simple to set up, and keeps everything under one provider.
At the same time, independent VoIP services offer a different kind of flexibility.
If you’d rather use your own hardware, keep your phone number separate from your broadband provider, or make changing internet providers easier in the future, a standalone VoIP setup can give you more long-term control.
Many customers also like the ability to use apps, adapters, desk phones and call forwarding features in a way that feels more portable and adaptable than the traditional landline model.
Ultimately, both approaches can work well — it just depends on how much flexibility you want from your home phone setup going forward.
Many customers want to keep their home phone number while moving to VoIP, but they worry about losing their broadband connection. In this guide we’ll explain how porting your landline without losing broadband can be done.
This is a very common concern — especially now that many broadband companies are stopping traditional landline services.
The good news is that in most cases, your number can be moved safely. The important thing is choosing the right order and timing.
This guide explains the most common situations in simple terms.
This is the easiest and safest option.
Examples include:
If your new broadband is already working and your old landline is no longer needed for internet, we can usually port your number straight away.
Your broadband will stay working because it no longer depends on the old telephone line.
This is the smoothest setup for moving to VoIP.
Some providers, such as Plusnet, are moving customers away from traditional landlines.
What happens next depends on your plans.
If you are moving to a new broadband provider, we can normally arrange the number port on the same date as your broadband switch.
This can work very well, but there is one important risk to understand.
If your new fibre installation gets delayed for any reason:
This could leave you temporarily without:
Until either:
This situation is uncommon, but it can happen.
If you plan to stay with your existing provider, the safest option is usually:
Ask your provider to move your broadband onto SoGEA
(SoGEA is broadband without a phone line.)
Once the SoGEA service is active, we port your number to VoIP.
This is the safest method because your broadband is separated from the phone line before the number moves.
You may be without your landline service for around 1–2 weeks while the port completes.
The timing depends on whether your number has been ported before.
Your broadband should stay working throughout.
Some customers prefer a quicker and more seamless switch.
In this case:
This often works well and reduces downtime for the phone service.
However, there is slightly more risk if the broadband order is delayed or changed unexpectedly.
Phone number ports are not always instant.
They can sometimes take:
This is normal within the telecoms industry.
The good news is that we can often prepare and schedule everything in advance so the switch happens on planned dates.
Every provider handles things slightly differently, and some situations can be more complex than others.
If you are unsure which option is best, we are happy to help guide you through it.
You can get started here:
We’ll help you move your number as safely and smoothly as possible.
Potentially — but as long as everything is handled correctly, usually no.
If your broadband still relies on your phone line, porting the number can automatically cancel the broadband service. This is why planning the timing correctly is very important.
If you already have alternative broadband such as Full Fibre, Starlink or 4G/5G broadband, your internet service should not be affected when the number is ported.
If needed, we can help guide you through the safest option before placing the port request.
SoGEA stands for Single Order Generic Ethernet Access.
In simple terms, it means broadband without a traditional phone line.
Many providers are moving customers to SoGEA as the UK moves away from old copper phone services.
Usually, yes.
Moving your broadband to SoGEA or FTTP before porting your number is normally the safest way to avoid losing internet access. This being said, it does mean the phone line will be down until the number can be ported.
Once the broadband is separated from the phone line, your number can then be ported to VoIP without interuption to your existing broadband.
Most home number ports take around 1–2 weeks.
The exact timing can depend on:
Your current provider
Whether the number has been ported before
The type of phone line involved
We can often schedule ports in advance to help everything run smoothly.
Yes, this is possible in many cases.
However, if your new broadband installation is delayed, your phone number may still port successfully while your internet is left disconnected temporarily.
For this reason, some customers prefer to separate the broadband switch and the number port.
Once your number has successfully ported to VoIP, the old landline service is normally cancelled automatically.
Your phone number will then work through your VoIP service instead.
Yes.
We can port most UK landline numbers to Plexatalk VoIP services.
If you are unsure, contact us and we can check your number for you.
This is one of the biggest reasons we recommend careful planning.
If a number port completes before the new broadband is active, you could temporarily lose both phone and internet service.
This can usually be avoided by:
Installing alternative broadband first
Moving to SoGEA before porting
Scheduling the port carefully
Yes.
Many customers continue using their existing home telephones with a VoIP adapter or compatible router.
We can help advise on the best setup for your home.
If you’re switching to The One Broadband and want to keep your landline number, you may be wondering what happens to your existing home phone or the best way to keep your home phone going.
That’s why we wrote this little article you’re reading now – Best Way to Switch to the One Broadband and Keep Landline.
With Plexatalk, you can move your existing landline number to VoIP, keep using your current home phone if you want to, and choose a rolling monthly plan from just £4 per month.
Some The One Broadband packages are broadband-only. According to The One Voice Price Guide, customers who choose broadband without a landline will not have a dial tone and will not be able to make or receive calls from their home phone.
That means if you currently have a traditional landline with BT, Sky, TalkTalk, Plusnet, or another provider, your phone number could be at risk if you switch without making arrangements first.
For many households, that number is still important. It may be used by family, friends, banks, doctors, care alarms, tradespeople, or long-standing customers.
The One Broadband offers The One Voice as an optional phone service.
Their published price guide lists The One Voice including UK landline and mobile calls at £12 per month.
For some customers, that may be fine. But if you don’t use hundreds or thousands of minutes every month, you could be paying more than you need to.
At Plexatalk, our residential VoIP plans are rolling monthly with no minimum contract term. All we ask for is 30 days’ notice.
Our plans include:
Micro – £4/month
100 UK landline and UK mobile minutes
Basic – £6/month
250 UK landline and UK mobile minutes
Standard – £10/month
500 UK landline and UK mobile minutes
Unlimited – £12.50/month
Unlimited UK landline and UK mobile calls, subject to a 2,000 minute fair usage policy
Our research shows the average UK customer makes around 300–500 outbound minutes per month, which means many households may find our Standard plan is a great fit — and still cheaper than The One Voice.
With Plexatalk, number porting is free.
That means we can transfer your existing landline number away from your old provider and bring it onto our VoIP platform.
Once your number is with Plexatalk, it is no longer tied to your broadband supplier. So whether you use The One Broadband now, or switch again in the future, your phone number can stay with you.
All Plexatalk residential VoIP plans include:
You can also add an optional adapter for £50 one-off if you want to keep using your old landline handset.
Many people think switching to VoIP means throwing away their current home phone. That usually isn’t true.
With a VoIP adapter, also known as an ATA, you can plug your existing cordless or wired landline phone into your broadband connection.
The setup is simple:
This is ideal if you like your current handset and don’t want to change how you use the phone at home.
You don’t need a physical home phone at all if you don’t want one.
Plexatalk can forward calls from your landline number to your mobile, helping you keep your number active while answering calls wherever you are.
This is useful if you:
Tell us your current landline number, your existing provider, and when you plan to switch to The One Broadband.
Pick the plan that matches your calling habits:
You can choose:
We handle the number transfer process for you.
Once your number has moved to Plexatalk, you can make and receive calls using your chosen setup.
The One Voice may cost £12 per month.
Plexatalk starts at £4 per month, with plans designed around different levels of usage.
That means you can avoid paying for more than you need, while still keeping your landline number and gaining modern VoIP features.
You also get more flexibility because your phone service is separate from your broadband contract.
Yes. Plexatalk can port UK landline numbers to VoIP, allowing you to keep your existing number.
No. You can use an independent VoIP provider like Plexatalk instead.
Yes. With our optional £50 adapter, you can use your existing landline handset.
No. Plexatalk residential plans are rolling monthly with no minimum contract term. We simply ask for 30 days’ notice.
Our research shows the average UK customer makes around 300–500 outbound minutes per month. For many households, the Standard plan at £10/month is a strong fit.
Switching to The One Broadband does not mean you have to lose your landline number.
It also does not mean you have to pay £12 per month for voice service if you don’t need to.
With Plexatalk, you can keep your number, choose a plan that suits your usage, use your existing phone, forward calls to your mobile, and stay in control with a rolling monthly plan.
View our residential VoIP packages to get started.
Switching to Community Fibre (or any full-fibre broadband) means your traditional copper landline will stop working — unless you add a digital phone service. Community Fibre offers this as a landline add-on for £10/month.
But you’re not limited to that option.
With an independent VoIP provider like Plexatalk, you can keep your home phone experience — including your existing landline number — for just £4/month. All calls go over your broadband connection, and you can still use the handset you already have.
Same trusted landline. Less than half the price. Easy switch.
Across the UK, the way we connect is rapidly changing. Full fibre broadband is replacing the decades-old copper network that traditional home phone lines rely on. It’s a necessary upgrade—faster speeds, greater reliability, better for the future—but there’s one consequence many people don’t expect: switching to fibre broadband can mean losing your landline.
That comes as a real surprise for a lot of households. The landline is still the most trusted way to stay in touch for many families, especially those who value clear call quality, easy-to-use handsets, and a phone that works without needing a smartphone. So, when upgrading to a shiny new fibre connection suddenly puts that at risk, it’s natural to feel a bit uneasy.
Providers are offering solutions. For example, Community Fibre can add a home phone service on top of your fibre broadband plan — but it comes as a paid extra, starting from around £10 per month.
The good news is: you have options. With digital landline alternatives like Plexatalk, you can keep the traditional landline experience you rely on — including your existing number — for less. Our plans start from just £4 per month, giving you a smarter, more affordable way to stay connected as the UK moves into the fibre future.
If you’re moving to Community Fibre’s full-fibre network, the traditional copper phone line is no longer required. However, if you still want to keep a “home phone” experience, you’ll pay extra. Community Fibre offers a VoIP home-phone add-on at £10/month.
The catch: you’re effectively already paying for broadband connectivity—the fibre line into your home doesn’t require the extra landline rental. Adding the phone service is an upsell, bundled on top of your internet plan. In other words: you pay your broadband cost, and now you’re being asked to pay an extra £10 each month just to retain the feel of a “normal” landline.
Compare that with other fibre-only providers: for instance, some VoIP home-phone services via other ISPs start at £10.25+ per month for unlimited UK landlines (and often extra for mobiles or international calls). In sum: while £10/month isn’t extreme, when you stack it on top of your broadband bill it adds up—and you need to ask whether you really need the full home-phone bundle (features, unlimited mobile calls etc) or whether a leaner alternative can serve you just as well.
The reality is that copper landlines are being phased out across the UK. The national analogue phone network — the system traditional landlines rely on — will be switched off by January 2027. After that point, calls will no longer be delivered over the old copper wiring. Everything will move to digital technology, typically using your broadband connection.
So if you currently have a standard landline, you will eventually need to switch to a digital voice service (like VoIP) to keep making and receiving calls. Providers have already stopped installing new copper landlines, and maintenance on the network will continue to wind down as the deadline approaches.
But here’s the important part: moving away from copper doesn’t mean losing your landline. You can keep:
The only thing that changes is the underlying technology — and most of that happens behind the scenes.
In short: you won’t be able to stay on copper forever, but you can keep your landline life exactly as you know it, with a modern service that’s ready for the future.
You can read more about the Switch Off on the Ofcom website.
The biggest change happening to home phone services today is the shift from copper phone lines to internet-based calling. This is where VoIP — Voice over Internet Protocol — comes in. Instead of sending your voice through the old copper network, VoIP converts your speech into digital data and sends it over your broadband connection. To you, it still feels like a normal phone call — but behind the scenes, the technology is much smarter.
This transition isn’t optional in the long term. The UK’s traditional phone network (the PSTN) is being retired, and by 2027 every home and business will need to move to a digital alternative. So even if you haven’t switched yet, the change is already coming.
VoIP has several major advantages over the legacy system:
There’s a misconception that VoIP requires new equipment or complicated setup — not true. You can often keep your existing handset using a simple adapter or by plugging it into a compatible router. If you prefer, you can also make and receive calls through an app on your mobile or tablet.
In short: VoIP still gives you the reliable, familiar landline experience — but with greater convenience, modern features, and a technology foundation built for the fibre future.
Keeping your home phone shouldn’t mean overpaying. With Plexatalk Domestic VoIP, you can keep the familiar landline experience you trust — from just £4 per month — and save significantly compared to Community Fibre’s £10/month home phone add-on.
Even better, Plexatalk works with any broadband provider (such as Virgin, TalkTalk, BT, Toob, Trooli, Starlink and 3). Whether you’re switching to Community Fibre or already with another fibre network, you can add a reliable landline-style service without being locked into bundles or upsells you don’t need.
And there’s no need to change the way people reach you. We offer free number porting, so you can keep your long-held landline number with zero hassle. Our service also includes voicemail, caller ID and call forwarding as standard — modern features to make your home phone more useful than ever.
Switching to a digital landline shouldn’t mean giving anything up — in fact, with Plexatalk, you gain more. We’ve built our home phone service to feel familiar and simple, while quietly delivering modern features that make everyday communication easier.
Never miss a message again. Advanced voicemail captures every call and can send messages straight to your email — ideal when you’re away from home or want to check quickly on a mobile.
Unwanted sales calls and nuisance numbers are a thing of the past. With built-in call blocking, you stay in control of who gets through.
Caller ID comes as standard, so you always see who’s on the other end before you pick up.
Heading out? Forward calls to your mobile and continue conversations wherever you are — no extra fuss.
If you like having extensions around the home — kitchen, hallway, bedroom — Plexatalk allows you to add multiple handsets easily, just like a traditional landline setup.
Because calls run over your broadband connection, audio quality is crisp and stable — especially on full-fibre networks.
Prefer your existing handset? Just add our optional £50 adapter and continue using the phones you already know.
Upgrading to a digital landline shouldn’t mean replacing the phone you’re already comfortable with. That’s why Plexatalk is designed to work seamlessly with the standard home telephones you already own.
All you need is a VoIP adapter (also called an ATA). It plugs into your broadband router, and your phone plugs into the adapter — that’s it. If you can connect a kettle or a TV, you can set up Plexatalk. No rewiring, no complicated menus, and no relying on a technician to visit your home.
We provide quick start guidance that walks you through each step, and our support team is ready to help if you want a little reassurance along the way. Most households are up and running within minutes.
Prefer a more modern setup? You can also choose to use VoIP-ready handsets or even make calls through an app on your mobile or tablet — the choice is yours.
Plexatalk is the ideal home-phone solution for anyone moving to full-fibre broadband and wanting to keep a traditional landline without the extra cost. If you’re upgrading to Community Fibre or another fibre-only provider, Plexatalk lets you stay connected on your own terms.
It’s especially useful for older relatives who prefer the reliability and simplicity of a familiar handset, and don’t want to rely solely on mobile phones. Families can feel confident knowing there’s always a stable way to reach home.
For home workers, Plexatalk provides a clear, professional-quality phone line that keeps business calls separate from personal ones — without needing a separate broadband plan.
And if you’re simply tired of paying premium prices for basic phone access, Plexatalk brings fair, modern pricing to both households and small businesses alike.
If a dependable, cost-saving phone service matters to you — Plexatalk fits perfectly.
When choosing how to keep your landline on a fibre broadband connection, cost is an important factor — especially if you don’t use your home phone heavily.
Community Fibre offers a home-phone add-on at £10 per month, which works out to £120 per year. It’s a straightforward option if you want everything under one provider.
Plexatalk gives you another choice. Our Micro plan starts at just £4 per month, totalling £48 per year. That means you could save £72 every year while still enjoying the familiar landline experience — often with more flexible features included.
But the real difference is control. Instead of a single preset bundle, Plexatalk lets you pick the plan that suits how much you actually call — from light-use households to frequent callers and families who keep in touch internationally.
Here’s a simple side-by-side:
Simple, factual comparison so you can choose what fits your calling needs.
| Service | Monthly Cost | Yearly Cost | Flexibility |
|---|---|---|---|
| Community Fibre Landline Add-On | £10 | £120 | Single option |
| Plexatalk Micro Plan | £4 | £48 | Multiple plan choices |
That’s a potential saving of £72/year with Plexatalk Micro, with the ability to choose a higher-minutes plan if your calling needs grow.
No downtime, no complicated changeover — just clear calls and your same trusted number.
Full-fibre broadband is the future of connectivity in the UK. But while copper landlines are being retired, that doesn’t mean you should have to pay high monthly add-on charges just to keep the home phone experience you rely on.
Plexatalk gives you the smart alternative. You keep your existing phone number, use the handsets you already own, and enjoy all the benefits of a modern digital line — at a price that actually reflects your needs. No bundles. No hidden fees. Just a reliable, flexible landline service designed for the fibre era.
If you’re moving to Community Fibre or any other fibre-only broadband provider, now’s the perfect time to switch. Stay connected to the people who matter most — while saving money every year.
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Yes. If you move your home broadband to Community Fibre (or any full-fibre provider) and want to keep a landline, you can port your current number to Community Fibre and use their £10/Month add-on or into a VoIP service (such as Plexatalk from £4/Month) and continue using the same number and handset.
Not necessarily. Moving to full-fibre broadband means the old copper-based network is no longer needed for internet or phone. But you can keep the landline experience by using a VoIP add-on — so you still have a “home phone” feel, just using your broadband connection instead of the copper line.
The PSTN (Public Switched Telephone Network) and other legacy copper-based phone networks in the UK are being retired. The current target date for the full switch-off is January 31 2027. After that date, analogue landline services will no longer be supported. You will need a digital voice solution via broadband.
No. With Plexatalk you can keep your existing handset. By using a simple adapter (if your router doesn’t support VoIP directly) you plug your home phone into the new system and continue using it just like before.
Yes — for most households, yes. Your calls are routed over your home broadband connection rather than copper wiring. You’ll still have voicemail, caller ID and call forwarding. The quality can actually be better, provided your broadband is reliable.
Then choosing a smaller-minutes plan (like Plexatalk’s “Micro” plan) may make more sense than a full unlimited add-on. Instead of paying for a high-cost landline bundle you barely use, you pay for what you need — which can make substantial savings.
In most cases no. With a VoIP solution you simply plug an adapter into your router, plug your phone into the adapter (or use your router’s phone port) and you’re done. There’s minimal disruption and your number remains the same.
You can almost always keep your landline number when moving to VoIP via number porting. Plan the timing, don’t cancel early, and check any devices (like telecare alarms or lift lines) before you switch.
Short answer: Yes — most UK customers can keep their existing landline number by porting it to a VoIP provider. Number porting is a regulated process that allows you to keep your phone number when you change provider or technology, so you don’t lose a familiar point of contact for friends, family, or customers.
The UK’s old copper Public Switched Telephone Network (PSTN) is being retired on 31 January 2027, after which traditional landlines will stop working. Openreach has already introduced a national “stop-sell” of new analogue services across all exchanges from 5 September 2023, meaning new or upgraded phone lines must now be digital (VoIP or fibre-based).
Choose a VoIP provider → complete and submit a Letter of Authority (LOA) so they can request the port → your provider confirms a port date (your old line stays active until then) → on the day, connect your VoIP service and test inbound/outbound calls and any connected devices (alarms, payment terminals, lift or emergency lines). Don’t cancel your current line until after the port completes, or you risk losing the number.
Number porting simply means transferring your existing phone number from one telecoms provider to another so you can keep using it after you switch. In the UK, this process is regulated by Ofcom, which requires all communications providers (CPs) to offer number portability, ensuring customers can change provider or technology without losing their number.
There are two main types of porting: mobile and fixed-line. Mobile number porting uses a PAC code to move your mobile number between networks. Fixed-line (landline) porting works differently — instead of using a code, you give permission to your new provider to manage the process for you. This is the method you’ll use when moving your landline number from a traditional PSTN line to a VoIP (internet-based) service.
In a fixed-line port, the Gaining Provider (GP) — the company you’re switching to — drives the process from start to finish. The Losing Provider (LP) — the company you’re switching from — must release the number once authorised. The Range Holder (the telecom operator originally allocated that number block) keeps the number registered on its system and ensures calls continue to be routed correctly after the move. To start the process, you’ll usually sign a Letter of Authority (LOA) confirming you own the number and give consent for the GP to act on your behalf.
Behind the scenes, ported numbers are managed using prefix-based routing, so calls are first recognised by the Range Holder’s network and then directed to your GP.
Porting is free to request — Ofcom rules prohibit providers from blocking or charging you simply for taking your number elsewhere — though some may add a small administration fee. Any such cost must be clearly disclosed and transparent before you agree to the switch.
Short answer: Yes — in almost all cases, you can keep your existing landline number when you switch to a VoIP (internet-based) or full-fibre Digital Voice service. Ofcom rules guarantee most customers the right to port their number between communications providers, even when moving from the old copper PSTN network to an all-IP setup.
For most home users and small businesses, number porting is straightforward: your new Gaining Provider (GP) will request the transfer from your current Losing Provider (LP) once you’ve authorised it. The number moves across on an agreed port date, and you can continue using it immediately through your VoIP service.
However, there are a few exceptions and edge cases to be aware of:
Important: Don’t cancel your current phone line before the port completes. Doing so can permanently break (“orphan”) the number. Instead, let your new VoIP provider manage the transfer — this is the best-practice approach set out in Ofcom guidance to ensure a smooth, uninterrupted switch.
The UK’s long-running Public Switched Telephone Network (PSTN) — the copper-based system that’s carried landline calls for decades — is being retired nationwide by 31 January 2027. After this date, traditional analogue phone services (including Wholesale Line Rental, or WLR) will be permanently switched off, and all voice calls will run over digital, IP-based connections instead.
This isn’t just a change for broadband users — it affects every home and business that still relies on a standard landline. Whether you use your line for voice calls, fax machines, card terminals, or alarm systems, the move to VoIP (Voice over Internet Protocol) or Digital Voice services is unavoidable. The technology that underpins the old copper network simply isn’t compatible with full-fibre infrastructure or modern internet services.
Since September 2023, Openreach has enforced a national “stop-sell”, meaning you can no longer order or renew services that depend on the PSTN, such as standard WLR phone lines. Any changes to existing lines — including new orders, upgrades, or migrations — now move customers to IP-based alternatives like SoGEA (Single Order Generic Ethernet Access) or FTTP (Fibre to the Premises) with VoIP.
In practical terms, this means that your landline will become VoIP-based whether you switch providers or not. Even if you stay with your current supplier, they’ll eventually move your voice service onto digital technology.
BT and other major providers have confirmed the 2027 deadline and begun large-scale migrations. Planning your move early avoids the last-minute rush, gives you time to test compatible equipment, and ensures you can keep your number and stay connected well before the national switch-off.
Porting your landline number to VoIP is normally straightforward, but taking a structured approach helps avoid downtime or lost calls. Here’s how the process works in practice for UK homes and small businesses.
Start by choosing a VoIP provider and package that fits your needs. Look at core features such as voicemail-to-email, call queues, mobile apps, and multi-device support. Check contract terms and whether you’ll need any extra hardware, such as an ATA (Analogue Telephone Adapter) or an IP handset.
If you have a local 01 or 02 number, confirm that your chosen provider supports geographic numbers in your area. For business setups, ask whether they can handle partial ports — transferring only some numbers from a multi-line or DDI range — if needed.
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You’ll need to provide your account name, service address/postcode, current provider (LP), and the numbers to port. Make a note of any linked services such as fax lines, alarms, or payment terminals, as these may need reconfiguration or replacement.
Your new Gaining Provider (GP) will ask you to complete a Letter of Authority (LOA) confirming that you’re the account holder and authorising them to act on your behalf. Make sure every detail on the LOA matches your existing account record exactly — even small differences (like a missing flat number or postcode) can cause a rejection.
Once your order is placed, your GP will propose a committed port date. On that day, the number moves from the LP to your new VoIP service. Expect a brief cutover window (typically under an hour).
If you’re moving to FTTP or SoGEA broadband at the same time, your provider may arrange a simultaneous provide — installing broadband and porting your number in one coordinated step to minimise disruption.
During the port, there may be a short period when inbound calls don’t connect. Once the GP confirms completion, test inbound and outbound calls, check CLI (caller ID) display, and make sure all extensions, call queues, and voicemail greetings work as expected. Update any IVRs or call routing rules if you use a business VoIP system.
Only cancel your old service after confirming that calls reach your new VoIP line correctly. Early cancellation can “orphan” your number, making recovery difficult.
Single-line residential ports are often completed within a few working days. Business or multi-line ports may take longer due to validation and coordination between providers. Ofcom guidance sets general expectations but doesn’t fix specific timeframes — each provider’s process can vary.
Porting requests are free from a customer perspective, though some providers may charge a small administration fee. Always check for transparency before agreeing to your switch.
Most number porting issues happen not because of technical limits, but because of timing or paperwork mistakes. Here’s what to watch out for so you don’t risk losing your number during the switch to VoIP.
The most common mistake is cancelling your landline too soon. Once a service is ceased, the number can become “orphaned” and may not be recoverable. Ofcom guidance makes it clear: always let the Gaining Provider (GP) handle the porting request. They’ll coordinate directly with your Losing Provider (LP) so your old line stays active until the number has fully transferred. Only cancel the legacy service after confirming that calls reach your new VoIP line correctly.
A mismatched name, postcode, or account number on your Letter of Authority (LOA) is a leading cause of port rejections. Double-check every field before submitting — even minor inconsistencies can cause delays or force you to restart the process.
If you’re moving office or home, plan carefully. Start the port before the old line is deactivated, or arrange a “simultaneous provide” so your broadband and phone service go live together. If your current provider has given notice of a service cease, alert your new provider immediately — ports can’t proceed once the number has been released.
Avoid scheduling your port during holidays or out-of-hours periods. Plan for a time when you can test calls straight away, especially if you rely on your line for business or alarm monitoring.
Keep records: order references, confirmation emails, the signed LOA, and screenshots of your current account. These provide evidence if you need to raise a support ticket or escalate with your GP, LP, or — in rare cases — Ofcom or the Office of the Telecommunications Adjudicator (OTA2). Clear documentation helps resolve disputes quickly and improves your chances of recovering a number if anything goes awry.
Switching to VoIP doesn’t just move your calls to the internet — it changes how your phone service connects and what keeps it running. While voice traffic itself uses very little bandwidth, a stable broadband link is essential for good call quality. Any reliable connection will work — FTTP, SoGEA, cable, or even 4G/5G — but consistency matters more than speed. Low latency and minimal jitter are key to keeping conversations clear and delay-free.
With VoIP or Digital Voice, your phone no longer connects to a wall socket carrying a copper line. Instead, it plugs into your router or an Analogue Telephone Adapter (ATA), which converts analogue signals into digital ones. Many modern broadband routers include a built-in phone port for this purpose.
If you use cordless DECT phones, you can usually connect the base station directly to the router or ATA, and continue using handsets around your home or office as before. Businesses with internal extensions or multi-line setups may need minor rewiring or an IP phone system, but in most single-line homes, it’s as simple as one plug-in.
One big change with digital voice is power dependency. Traditional landlines drew power from the exchange and worked during a local power cut; VoIP systems rely on mains electricity for your router and ONT (optical network terminal). When power goes out, so does your phone — unless you have a backup.
Ofcom expects providers to offer battery-backup or resilience options, especially for vulnerable or telecare users. Many ISPs now supply small battery units or suggest an uninterruptible power supply (UPS) to keep your broadband equipment running long enough for emergency calls.
Planning ahead for these details ensures your new VoIP line performs reliably — even when the lights go out.
Your landline may do more than just carry voice calls — many homes and businesses still use it for other connected devices. As the UK moves away from the traditional copper PSTN, these systems may stop working unless they’re upgraded or reconfigured to work over IP.
Common examples include:
These devices often rely on the electrical and signalling characteristics of an analogue phone line, which aren’t replicated on VoIP. Once your service moves to digital voice, they may fail to dial, send data incorrectly, or drop the connection mid-call.
The solution varies by device. Some equipment can work with a VoIP adaptor (ATA), but many older systems need a network upgrade or dedicated IP module. Alarm and telecare suppliers are rolling out IP-compatible versions designed for broadband or mobile networks.
Before switching, contact each device’s supplier or maintenance company to confirm compatibility and plan any changes. This is especially important for lifeline and safety-critical systems — upgrading them ahead of the PSTN switch-off ensures continuity and avoids losing essential monitoring functions once your landline becomes digital.
In the UK, number porting is regulated by Ofcom, which requires providers to make number portability available and to avoid blocking or overcharging customers who wish to take their number elsewhere. In most cases, porting your landline number to VoIP is free to request, though some providers apply small administrative fees to cover processing or engineering work.
At Plexatalk, we believe keeping your number shouldn’t cost extra — so we don’t charge any fees for porting in or out on residential connections. You can move your number to Plexatalk, or away from it in future, at no cost. Business or multi-line ports may sometimes carry a charge due to additional coordination, but all fees are clearly disclosed in advance.
Porting times vary: simple ports often complete in a few working days, while more complex transfers can take longer. Common factors include mismatched account details, multi-line or DDI ranges, bulk or phased orders, and public holidays that delay scheduling.
For broadband upgrades such as FTTP or SoGEA, many customers follow a “provide then port” approach — activating the new internet connection first, then porting the number once stable connectivity is confirmed, usually within 5–10 working days.
If you’re moving home or office and switching to VoIP at the same time, whether you can keep your number depends mainly on your area code.
If you’re staying within the same geographic area — for example, still within an 01 or 02 code such as 020 for London or 0161 for Manchester — you can normally keep your number without issue. The VoIP service will route your calls over the internet rather than through the local exchange, but the number itself stays tied to that region.
If you’re moving outside your original area code, the situation changes. Ofcom’s rules don’t require providers to support out-of-area ports, because geographic numbers are linked to specific regions. Some VoIP providers, including Plexatalk, can still host your old number as a “virtual” geographic number, meaning you keep it for inbound calls even though your broadband connection is elsewhere.
In these cases, many customers choose a two-number approach:
You can use call forwarding, IVR menus, or recorded announcements (“Our new number is…”) to guide callers gradually toward the new line. This gives you flexibility while maintaining a consistent point of contact during and after your move — ideal for both home movers and small businesses wanting to stay reachable.
Larger or more complex business setups sometimes need a little extra planning to ensure a smooth port to VoIP. If your organisation uses multiple numbers, DDI ranges, or integrated voice-and-data services, coordination between your telecoms and IT teams is essential.
In some cases, you may only want to move the voice numbers to a new provider while keeping data circuits (such as broadband or leased lines) with the existing supplier. This is known as a partial port. It’s common during phased migrations — for example, when upgrading connectivity to fibre but keeping a phone system in service. Partial ports require additional validation between providers, so expect longer lead times and more detailed paperwork.
After porting, VoIP makes it easier to route calls flexibly across sites. You can maintain a geographic presence in multiple areas and apply time-of-day or hunt-group rules to direct calls to different teams or offices. This is particularly useful for companies consolidating regional numbers or managing hybrid working arrangements.
For business and residential VoIP users alike, it’s vital that your provider holds the correct installation or contact address for 999/112 emergency calls. This data — sometimes referred to as ELT (Emergency Location Type) or CLI address records — ensures that emergency responders can locate the caller quickly if needed. Always confirm with your VoIP provider that these details are accurate, especially after a move or network reconfiguration.
Planning and validating these elements early helps businesses avoid disruption and maintain compliance when migrating complex voice setups to IP.
At Plexatalk, we know that switching your landline to VoIP isn’t just about technology — it’s about peace of mind. Our porting process is designed to make the move smooth, transparent, and disruption-free, whether you’re a homeowner or running a small business.
Before anything begins, we pre-check all key details — name, address, postcode, and account information — to catch mismatches that can delay or reject a port. We provide clear LOA templates and guide you through completing them correctly. Where required, we liaise directly with the Losing Provider (LP) for early donor validation, ensuring your request is accepted first time.
Our engineering team schedules ports carefully to reduce downtime, with the option of out-of-hours or weekend cutovers for business users. We can also apply temporary call forwarding so incoming calls reach you even during the brief porting window — meaning no missed calls while routing updates complete.
Every Plexatalk number is provisioned with a proper CLI (Caller Line Identification) and full UK geographic number support. We maintain accurate emergency service address records so 999/112 calls route correctly, and we offer guidance to keep details current after any move.
Because digital voice depends on mains power, we offer battery-backup options and provide advice on resilience for vulnerable or telecare users, in line with Ofcom expectations.
To simplify your switch, Plexatalk provides migration packs including vendor checklists for alarms and payment terminals, plus sample IVR and voicemail scripts to help you update callers smoothly.
The result is a porting experience that’s personal, predictable, and fully compliant — helping you keep your number and stay connected with confidence.
Yes. When you upgrade to full-fibre broadband (FTTP), your phone service moves to VoIP (internet-based calling). Your existing landline number can usually be ported and retained, so your contacts can still reach you on the same number — it just works through your router rather than a copper line.
Timing varies depending on complexity. Single residential or small-business ports are often completed within a few working days once details are confirmed. More complex or multi-line ports may take longer, as they require extra coordination between providers. While there’s no fixed SLA, Plexatalk keeps you updated throughout and schedules ports at a convenient time.
Only briefly. During the cutover window — typically less than an hour — inbound calls may not connect while routing updates complete. We schedule ports carefully and test both inbound and outbound calls once live to confirm everything’s working.
If your old line has been cancelled within the last month, your number might still be recoverable. After that, it’s likely to be released back to the range holder, and porting may no longer be possible. Always let your new provider manage the port before cancelling the old service to avoid losing your number.
Yes. Even though BT Digital Voice is already IP-based, it’s treated as a fixed-line service under Ofcom’s porting rules. The same porting process applies, and Plexatalk can transfer your number directly.
Yes, but with one important difference: VoIP depends on power and internet connectivity. Make sure your installation address is correctly registered with your provider for 999/112 calls, and consider a battery backup (UPS) or mobile fallback for use during power cuts.
Ready to make the switch? At Plexatalk, we make keeping your number simple and stress-free.
Start with a free porting pre-check — we’ll confirm whether your number can be moved, outline typical timelines, and flag any details that might need adjusting before the process begins. If you’re new to VoIP, you can even try a no-obligation trial seat to experience digital voice quality and features first-hand.
For businesses or organisations with multiple lines or complex setups, our team offers a 15-minute discovery call to map out your migration, review existing systems, and plan the smoothest path to VoIP.
Whether you’re a homeowner wanting to keep your family number or a small business moving your phones online, Plexatalk’s specialists are here to help — with no porting fees, clear communication, and full UK support every step of the way.
Vodafone is one of the UK’s biggest broadband providers, but more and more households are looking beyond the major names in search of faster speeds, better value, and more flexible service. The broadband market is changing fast, and today there are plenty of alternatives offering full-fibre connections, contract-free options, and more localised customer support.
Across the country, independent full-fibre networks (Alt-Nets) are expanding at pace, bringing ultrafast broadband to areas that were once overlooked by the larger providers. At the same time, established brands like Plusnet and EE are launching new broadband-only packages designed for homes that no longer rely on a traditional landline. These newer services often focus purely on connectivity, dropping the home phone altogether. Today we’ll go through what we believe are the top 5 broadband alternatives to Vodafone
However, while broadband continues to evolve, many people still want — or need — to keep a reliable home phone setup. Whether it’s for staying in touch with family, for security systems, or for business use, the home phone remains important for millions of households. That’s where Plexatalk comes in.
With Plexatalk, you can add digital voice (VoIP) to any broadband connection, including those from the providers listed in this guide. Our service starts from just £4 per month, making it one of the most affordable and flexible ways to keep your home number active — without being tied to a single broadband company.
So if you’re thinking about moving away from Vodafone, you’ll find several great broadband alternatives below. And with Plexatalk, you can take your home phone with you wherever you go — easy, affordable, and future-proof.
Vodafone has long been one of the UK’s biggest names in broadband — but being a household name doesn’t always mean being the best fit for every home. Many customers are now exploring other options due to rising prices, lengthy contracts, and bundled packages that include services they don’t necessarily need. For those who want a simple, reliable, and good-value broadband connection, smaller and more flexible providers are becoming increasingly attractive.
Another big change on the horizon is the UK’s PSTN switch-off, which will see traditional landlines phased out by the end of 2025. Vodafone, like all major providers, is moving customers onto digital voice (VoIP) systems — but often this comes tied to their own broadband packages, limiting flexibility. If you want to separate your broadband from your home phone service, that can be difficult with the big providers.
By switching to an Alt-Net or independent broadband provider, you can often enjoy better value, faster full-fibre speeds, and clearer pricing — without paying for extras you don’t need. Many of these newer networks specialise in pure fibre connections, offering consistent performance and lower latency compared to older copper-based lines.
Reliability is another key factor. Broadband downtime can cause major disruption at home, whether you’re working remotely, streaming, or gaming. Smaller full-fibre providers often have more responsive support and resilient local infrastructure, helping you stay connected when it matters most.
And with Plexatalk, you can easily keep your home phone active — no matter which broadband provider you choose. Our affordable VoIP plans from just £4 per month mean you’re free to pick the best broadband deal for you, while still enjoying crystal-clear digital voice service.
(in no particular order)
If you’re thinking about moving away from Vodafone, there are plenty of strong alternatives offering fast, reliable, and great-value broadband. Here are five providers worth considering — each with their own strengths and flexible options to suit different homes.
Cuckoo has built its reputation on simple contracts and transparent pricing, avoiding the confusion of long-term deals and hidden extras. Running on the Giganet full-fibre network, it delivers excellent speed and reliability across much of the UK. Perfect for customers who value flexibility and a straightforward, no-nonsense service.
Trooli is an independent full-fibre provider rapidly expanding across towns and rural areas. It offers ultrafast speeds up to 900 Mbps and prides itself on UK-based customer support. With a focus on smaller communities and dependable performance, it’s an ideal option for households seeking a true fibre connection beyond the big national brands.
As one of the UK’s largest independent fibre network builders, CityFibre underpins broadband services from well-known names such as Zen, IDNet, and several smaller ISPs. Competing directly with Openreach, CityFibre’s network provides exceptional speed and reliability, helping create real choice for consumers who want premium performance.
Operating mainly across the South of England, Toob delivers gigabit speeds at a fixed, low monthly price. Its simple pricing structure and growing reputation for customer satisfaction make it a strong contender for anyone wanting full-fibre broadband without complicated packages.
Backed by BT but run as a standalone brand, Plusnet offers reliable broadband-only plans with clear, honest pricing and UK-based support. It’s a great option for households that want a trusted name and solid performance without paying for extras they don’t need.
Remember — whichever broadband provider you choose, Plexatalk lets you easily keep your home phone active via digital voice (VoIP) from just £4 per month, so you can switch broadband freely without losing your number.
As broadband technology moves forward, most Alt-Nets and even major brands like Plusnet no longer include a traditional phone line. These newer broadband services are designed to deliver pure internet connections — fast, reliable, and future-ready — but without the old copper line that used to carry your home phone.
For many households, that raises an important question: what happens to your landline number?
Vodafone’s own Digital Voice system is their version of an internet-based phone service, but it’s tied directly to their broadband packages. That means if you leave Vodafone, you risk losing your phone service or your long-held number.
With Plexatalk, you can easily avoid that problem. Our internet-based home phone (VoIP) service works with any broadband provider, so you can switch to faster, better-value broadband without giving up your home phone. You can even bring your existing number with you, making the transition completely seamless.
Plexatalk Home starts at just £4 per month, with flexible plans, clear pricing, and no unnecessary extras. Whether you still use your home phone every day or just want to keep it for peace of mind, Plexatalk makes it simple, affordable, and fully future-proof.
So, as the UK moves beyond traditional landlines, you don’t need to give yours up — you just need a smarter way to keep it.
One of the biggest advantages of switching from Vodafone is the potential to save money without sacrificing quality. Many Alt-Nets — such as Cuckoo, Trooli, Toob, and CityFibre-based providers — focus purely on delivering fast, reliable broadband, often at a lower monthly cost than the major brands.
By pairing one of these broadband-only plans with Plexatalk Home, you can build your own custom package that’s cheaper and more flexible than Vodafone’s combined broadband and phone bundles.
For example:
Trooli 300 Mbps + Plexatalk Home costs less than Vodafone’s Superfast 2 plan with Digital Voice — while giving you faster full-fibre speeds, no line rental charges, and complete control over your services.
Because Plexatalk runs over the internet, you don’t need to pay for a separate landline connection. That means no hidden line rental, no bundled extras, and no long-term contracts tying you to one provider. You simply choose the broadband that suits your home best, then add Plexatalk for crystal-clear digital calls at a fraction of the cost.
With transparent billing and plans starting from just £4 per month, Plexatalk makes it easy to stay connected while keeping your monthly bills under control. It’s a smarter, more modern way to manage your home communications — giving you the freedom to switch broadband whenever you like, while keeping your phone number and your costs low.
Yes! With Plexatalk, you can port your existing landline number quickly and easily. This means you can move your broadband to a new provider without losing the number friends, family, or customers already know.
Not at all. You can use a standard home phone with a simple VoIP adapter, or use a VoIP client app on your smartphone, tablet, or computer. Setup is quick and doesn’t require an engineer visit.
Yes, Plexatalk works with any broadband connection, including full-fibre, FTTC, or even mobile broadband. You’re free to choose whichever internet service offers the best speed and value in your area.
Our Plexatalk Home plans start from just £4 per month, with flexible options depending on your calling needs. There are no hidden fees and no line rental charges, so you only pay for what you actually use.
Absolutely. In addition to home phone services, Plexatalk offers flexible business VoIP solutions with advanced features like call forwarding, voicemail to email, and multi-user support — ideal for small teams or remote workers.
Whether you’re drawn to Alt-Nets like Cuckoo, Trooli, CityFibre, or Toob, or prefer an Openreach-based provider like Plusnet, today’s broadband market offers more choice than ever. These modern alternatives to Vodafone deliver faster full-fibre connections, simpler contracts, and landline-free flexibility — all designed for the way we connect now.
As the UK moves towards a fully digital network, it’s the perfect time to explore your local broadband options and build a setup that truly suits your household. And with Plexatalk, you don’t have to give up your home phone to make the switch.
Starting from just £4 per month, Plexatalk lets you keep your number, enjoy crystal-clear digital voice, and stay connected — no matter which broadband provider you choose.
Get started with Plexatalk’s Home VoIP Service Today
Vodafone’s Digital Voice service is part of the UK’s nationwide move from traditional copper phone lines to a fully digital network. Instead of using the old analogue system, Vodafone’s Digital Landline connects your home phone through your broadband router. This technology, often called VoIP (Voice over Internet Protocol), lets you make and receive calls over the internet while still using your familiar landline handset.
The change is part of the national copper landline shutdown, due to complete by 2027, when all UK phone providers will move to digital-only services. This upgrade is designed to make phone networks more reliable and future-proof, but it also means that anyone still using an analogue landline will eventually need to switch to a Digital Voice or VoIP setup.
If you’re considering leaving Vodafone, you might worry about what happens to your landline and phone number. The good news is you can keep your landline when switching from Vodafone — you don’t have to lose your number or give up having a home phone altogether. With the right provider, your Digital Landline can move with you, so you can enjoy the same service (and even the same phone) without interruption. Understanding how Vodafone’s Digital Voice system works helps you plan ahead and make the switch smoothly.
If you’re a Vodafone home phone customer, chances are you’re already using Digital Voice — Vodafone’s Digital Landline service that works through your broadband connection rather than the old copper network. Instead of plugging your phone into a wall socket, your handset connects directly to your router. Calls are carried over the internet using VoIP (Voice over Internet Protocol) technology, giving you clear, reliable voice quality through your broadband line.
This setup is part of the UK’s nationwide switch to digital telephony, ahead of the 2027 copper landline shutdown. Vodafone has already moved many broadband customers to Digital Voice, especially new sign-ups and anyone upgrading their package. Some households are still on traditional copper lines during this transition phase, but all will eventually move to digital.
There are a few important differences to be aware of. Because Digital Voice depends on your broadband connection and mains power, your phone won’t work during a power cut unless you have a backup battery or mobile signal. Some older devices — such as medical alarms, fax machines, or wired extension phones — may not be compatible with VoIP setups and could need an update or replacement.
Despite these changes, Vodafone still advertises “landline included” within many of its broadband plans. That means you don’t lose your home phone — it simply works in a more modern way. So when you keep your landline when switching from Vodafone, you’re really just taking your Digital Landline service (and your number) with you, ensuring a smooth move into the all-digital future.
If you’ve been upgraded to Vodafone’s Digital Voice service, your home phone number is now linked to your Vodafone broadband connection rather than a copper landline. This means that your Digital Landline operates entirely through VoIP (Voice over Internet Protocol) technology — your calls are routed over the internet instead of the traditional phone network.
When you decide to switch broadband providers, your Digital Voice number is tied to Vodafone’s system. If you cancel your broadband before arranging a transfer, Vodafone may automatically disconnect your digital phone line — and with it, your phone number. This is why many customers worry about losing their long-held home number when moving to a new service.
The good news is that you can still keep your landline when switching from Vodafone. UK telecom regulations give you a legal right to port your number to another provider, even if you’re currently using a Digital Voice or VoIP setup. The key is timing: your new provider must initiate the number port before Vodafone closes your account. Once the number is cancelled, it can’t always be recovered.
Some users have reported confusion about whether numbers already migrated to Vodafone Digital Voice can be ported easily. While the process can take a little longer for digital lines, it is still possible — and protected by Ofcom’s number portability rules. So if you plan ahead and let your new provider handle the switch, you can keep your landline when switching from Vodafone without losing your number or connection.
People choose to switch from Vodafone for a variety of reasons — often related to cost, performance, or flexibility. While Vodafone’s Digital Voice and Digital Landline services offer reliable calling through broadband, some customers find that other providers offer faster speeds, better pricing, or more flexible bundles that suit their needs and bettter uptime. Such as the most recent downtime.
In some cases, households have experienced issues such as router compatibility or a lack of clarity about how VoIP services work during the transition from copper lines. Others simply prefer a provider that offers clearer guidance on how to keep your landline when switching from Vodafone, or easier ways to manage both broadband and home phone in one place.
As the UK approaches the 2027 copper switch-off, more people are reviewing their digital phone options and comparing packages. Switching provider doesn’t mean you have to lose your phone number or home phone service — with the right setup, you can take your Digital Landline with you. Knowing your options helps ensure you keep your landline when switching from Vodafone and stay connected on your terms.
If you want to keep your landline when switching from Vodafone, one of the most flexible options is to move your number to an independent VoIP provider such as PlexaTalk. These services let you port your existing Vodafone number and use it over any broadband connection — meaning your phone number is no longer tied to a specific internet provider or physical line.
VoIP (Voice over Internet Protocol) works much like Vodafone’s Digital Voice system. Instead of relying on the old copper network, calls are made and received over your broadband. You can plug a standard phone into a VoIP adapter, use a VoIP-enabled handset, or even take calls on your computer or mobile app. In essence, it’s the same Digital Landline technology Vodafone uses, just provided independently — giving you far more control.
By moving your Vodafone number to a standalone VoIP service, you can stay connected no matter what broadband provider you use. If you change internet suppliers, move home, or even work remotely, your phone number stays with you. That’s something you can’t always guarantee if your number remains tied to Vodafone’s own Digital Voice platform.
The advantages go beyond portability. Independent VoIP services like PlexaTalk often include extra features such as voicemail-to-email, call forwarding, and the ability to manage calls through an online dashboard. Many users also find call quality clearer and setup simpler than expected.
So whether you’re upgrading your broadband, relocating, or simply looking for more freedom, a VoIP provider can make it easy to keep your landline when switching from Vodafone — ensuring your number, calls, and connections move with you wherever you go.
Start by confirming your Vodafone number can be ported. Nearly all UK geographic numbers are portable (it’s your legal right), including those already on Digital Voice/Digital Landline. Gather your latest Vodafone bill, the exact account holder name, service address, and the number(s) to port.
Sign up with Plexatalk (or another independent VoIP provider) and submit a porting request before cancelling Vodafone. Provide the details above and pick a preferred port date. This is the key to keep your landline when switching from Vodafone—your new provider coordinates the transfer so the number doesn’t get disconnected.
Decide how you’ll connect:
On the scheduled date, inbound calls move to your VoIP provider (the cutover window is typically minutes). Power-cycle your ATA/handset after you receive the port-complete notice. Verify inbound/outbound calls and voicemail.
Once the number is working on VoIP, contact Vodafone to cease the phone service (and broadband only if you’re switching that too). This sequencing ensures you keep your landline when switching from Vodafone and enjoy a portable, feature-rich Digital Landline over any broadband.
Choosing an independent VoIP provider instead of staying with Vodafone’s Digital Voice gives you far greater flexibility and control over your home phone service. When you keep your landline when switching from Vodafone by porting your number to a third-party VoIP service, you’re no longer tied to one broadband provider or their equipment. Your number becomes completely portable — you can move home, change internet suppliers, or upgrade your router without losing your Digital Landline.
Independent VoIP services often include a richer feature set than standard broadband phone plans. You can enjoy extras like voicemail-to-email, custom call forwarding, call recording, virtual numbers, or mobile app access — features rarely included with Vodafone’s built-in Digital Voice system. Many providers, such as Plexatalk, also offer competitive pricing, meaning you could save money while gaining more advanced functionality.
Another major benefit is hardware freedom. Vodafone’s Digital Voice requires specific routers or adapters to connect your home phone, but with a third-party VoIP setup, you can use almost any compatible device — from standard phones with an ATA adapter to dedicated VoIP handsets or softphone apps.
Finally, switching to an independent VoIP provider is a smart move for the future. As the UK’s copper network shutdown approaches in 2027, having a fully digital, broadband-based solution keeps you ahead of the curve. You’ll already be set up with a system designed for the all-digital future — one that you control, not your broadband company.
By taking this route, you can keep your landline when switching from Vodafone, maintain ownership of your number, and enjoy a more flexible, future-proof Digital Landline that works wherever you do.
Once your Vodafone line is cancelled, the number is usually lost – there is a 30 day period after cancellation but there’s no guarantee all providers are sticking to this. To keep your landline when switching from Vodafone, your new VoIP provider must submit the porting request before Vodafone closes your account. Number porting is your legal right in the UK, but it only applies to active numbers.
If you’ve been moved to Vodafone’s Digital Voice or Digital Landline, you can still port your number to another VoIP service, such as PlexaTalk. The process is similar but may take slightly longer since the number is digital rather than copper-based.
Porting typically causes only a few minutes of downtime while your number switches to the new VoIP system. Keeping both services active until you receive confirmation ensures a smooth transition.
Vodafone’s Digital Voice and all VoIP services rely on your broadband connection and electricity. During power outages, your home phone won’t work unless you have a backup battery or mobile alternative for emergencies.
Some older analogue devices may not function correctly with digital or VoIP lines. You may need to upgrade to compatible models or use specialist adapters. Your Digital Landline provider can advise on suitable replacements or connection options.
The UK’s move to digital phone services doesn’t mean you have to lose your home number or give up having a landline. By planning ahead and choosing the right VoIP solution, you can keep your landline when switching from Vodafone and enjoy greater flexibility, lower costs, and more control over your home phone setup.
Independent providers like PlexaTalk make it easy to port your Vodafone number, set up a reliable Digital Landline, and future-proof your phone service long before the 2027 copper switch-off. You’ll stay connected wherever you go — whether you’re changing broadband providers, moving home, or simply looking for a better deal.
Don’t risk losing your number or service by cancelling first. Take control of your connection today and discover how simple it is to keep your landline when switching from Vodafone with a modern, flexible VoIP provider that works on your terms.