Amazon LEO is Amazon’s new satellite broadband service, designed to deliver fast, low-latency internet through a network of more than 3,000 satellites in low Earth orbit. The programme was developed under the codename Project Kuiper, but Amazon retired that name in November 2025 and adopted Amazon Leo as its permanent consumer brand.
Interest in Amazon Leo is growing in the UK because it could give households and businesses another way to get reliable broadband without depending entirely on fibre, copper or mobile networks. That matters particularly in rural and remote areas, where satellite broadband can reach properties that are difficult or expensive to connect using terrestrial infrastructure. The service is also expected to become a significant competitor to Starlink, potentially giving UK customers more choice among low-Earth-orbit broadband providers.
Amazon has already secured regulatory approval to provide high-speed, low-latency satellite connectivity in the UK, although nationwide consumer availability, final prices and service plans remain dependent on the network’s rollout.
This guide explains how Amazon Leo works, when it may become available in the UK, the equipment customers will need, expected speeds and costs, likely coverage, and how it compares with Starlink and conventional home broadband. It also examines who may benefit most—and what remains unconfirmed in 2026.
Amazon Leo is Amazon’s satellite broadband service, designed to deliver high-speed, low-latency internet using a constellation of satellites in low Earth orbit (LEO). Unlike traditional internet providers that rely on fibre, cable or mobile infrastructure, Amazon Leo beams internet connectivity directly from space to a customer terminal installed at a home or business. The service is intended to improve access to reliable broadband in locations where conventional networks are unavailable, slow or expensive to deploy.
Low Earth orbit refers to satellites positioned between approximately 160 and 2,000 kilometres above the Earth’s surface. Because these satellites orbit much closer to Earth than traditional geostationary satellites, data has a far shorter distance to travel. This significantly reduces latency, making activities such as video conferencing, online gaming, streaming and cloud applications far more responsive than with older satellite broadband services.
Amazon Leo works by connecting a customer terminal to the nearest satellites overhead. Those satellites communicate with ground stations and, where available, with one another using optical inter-satellite links, allowing internet traffic to be routed efficiently around the globe before reaching its destination. As satellites continuously move across the sky, the connection is seamlessly handed from one satellite to the next, providing continuous coverage.
The service began life in 2019 under the codename Project Kuiper, named after the Kuiper Belt beyond Neptune. The project was created to build a next-generation satellite broadband network capable of serving millions of customers worldwide. After several years of development, prototype testing and satellite launches, Amazon officially retired the Project Kuiper name in November 2025, rebranding the service as Amazon Leo to reflect the low Earth orbit constellation that powers the network.
Before it became Amazon Leo, the company’s satellite internet initiative was known as Project Kuiper. The name was used internally and publicly from 2019 until November 2025, when Amazon officially rebranded the service ahead of its wider commercial rollout. While the branding has changed, the underlying mission remains the same: to build a global low Earth orbit (LEO) satellite network capable of delivering fast, reliable broadband to homes, businesses and communities that lack dependable internet access.
At the heart of Amazon Leo is a planned constellation of more than 3,200 satellites orbiting approximately 630 kilometres above the Earth. Operating in low Earth orbit allows the network to deliver significantly lower latency than traditional geostationary satellite services, making it suitable for everyday internet use, including streaming, video calls, online gaming and remote working. Amazon has invested billions of dollars into the project and secured more than 80 commercial launch contracts to deploy the constellation over several years.
Full-scale satellite deployment began in April 2025, with Amazon steadily increasing the number of launches throughout 2025 and 2026. By mid-2026, the company had placed more than 375 satellites into orbit and announced plans to accelerate its launch schedule as it works towards wider consumer availability.
Amazon’s long-term goal is to provide affordable, high-speed internet to customers around the world while increasing competition in the satellite broadband market. Its biggest rival is Starlink, operated by SpaceX, which entered the market several years earlier and currently has a much larger satellite constellation and customer base. Although Starlink enjoys a significant head start, Amazon Leo is positioned as a major long-term competitor that could give consumers—including those in the UK—greater choice, improved coverage and more competitive pricing as the market matures.
Amazon Leo is moving closer to commercial availability, but there is still no confirmed launch date for UK residential customers. While Amazon has begun deploying its satellite constellation and has stated that consumer services will begin once sufficient network coverage is in place, the company has not announced exactly when UK households will be able to sign up.
The rollout is taking place in phases. Following successful prototype testing and the launch of production satellites, Amazon has continued expanding the constellation throughout 2025 and 2026. In July 2026, Amazon confirmed it had completed enough satellite launches to begin initial commercial service later in the year, although availability will initially be limited before expanding as additional satellites increase network capacity and geographic coverage.
The UK is well positioned to be one of Amazon Leo’s early markets. In February 2025, Ofcom granted Amazon Kuiper Services Europe regulatory approval to provide non-geostationary satellite broadband services in the UK, with additional gateway licences supporting the infrastructure needed to deliver the service. These approvals mean there are no major regulatory barriers preventing a UK launch once the network is ready.
So why isn’t there a firm consumer launch date? The biggest factor is satellite deployment. Low Earth orbit broadband requires hundreds of operational satellites before consistent service can be offered across an entire country. Amazon is continuing to expand its constellation, test network performance and scale its ground infrastructure before opening the service to large numbers of customers. As a result, availability is expected to increase gradually rather than through a single nationwide launch.
We’ll continue to update this guide as Amazon announces UK availability, pricing, preorder information and supported locations, so check back for the latest developments.
Amazon has not yet announced official UK pricing for Amazon Leo, so there is currently no confirmed cost for either the hardware or the monthly broadband service. The company has instead focused on expanding its satellite network and confirming the technology that customers will use once the service launches.
Although pricing remains under wraps, Amazon has made it clear that affordability is one of its key goals. The company has previously said it wants to make satellite broadband accessible to as many people as possible, suggesting it will price Amazon Leo competitively against existing providers such as Starlink.
Customers will also need to purchase a satellite terminal (often referred to as a satellite dish) to connect to the network. Amazon has unveiled three devices: Leo Nano, Leo Pro and Leo Ultra, each aimed at different types of users and performance requirements. While retail prices have not been announced, Amazon has revealed that its standard consumer terminal costs less than $400 to manufacture, leading many industry analysts to expect hardware pricing below comparable competing systems, particularly if Amazon chooses to subsidise equipment to grow its customer base.
As for the monthly subscription, industry expectations generally place Amazon Leo in a similar price bracket to Starlink, although Amazon could introduce lower introductory pricing or multiple speed tiers as the service expands. Until Amazon confirms UK plans, any figures remain speculative.
We’ll update this guide as soon as Amazon announces official UK hardware prices, monthly subscriptions and any launch offers.
Amazon has not published final performance figures for its consumer broadband service, but it has confirmed that Amazon Leo is being designed to deliver high-speed, low-latency internet. During development, Amazon said its standard customer terminal is capable of download speeds of up to 400 Mbps, while its smallest residential terminal is expected to deliver speeds of up to 100 Mbps. The company has yet to confirm typical upload speeds, although these are expected to be sufficient for video calls, cloud backups and everyday remote working. (aboutamazon.co.uk)
Speed, however, is only part of the story. Latency—the time it takes for data to travel between your device and its destination—is just as important for activities that require instant responses. Low latency makes websites feel snappier, reduces delays during video calls and improves responsiveness in online games and voice-over-IP (VoIP) calls. By comparison, tasks such as downloading large files or streaming films depend more on bandwidth than latency.
Like Starlink, Amazon Leo uses satellites in low Earth orbit, approximately 630 km above the Earth’s surface. This is dramatically closer than traditional geostationary satellites, which orbit at around 35,786 km. Because signals have much less distance to travel, latency is expected to be measured in tens of milliseconds rather than hundreds, providing a much more responsive experience than older satellite broadband services. (aboutamazon.com)
For most households, Amazon Leo should comfortably support 4K streaming, multiple connected devices, video conferencing and home working. Online gaming should also benefit from the lower latency offered by a low Earth orbit network, although real-world performance will ultimately depend on factors such as network congestion, weather conditions and the number of satellites serving your area after launch.
Amazon Leo is designed to provide broadband wherever its satellite network has coverage, making it particularly valuable in areas where traditional fixed-line internet is unavailable or unreliable. Although Amazon has not yet published a detailed UK coverage map, the long-term goal is to offer service across the country once the satellite constellation is sufficiently deployed. (aboutamazon.co.uk)
For many people, the biggest benefit will be in rural and remote parts of the UK. Properties in the Scottish Highlands, rural Wales, Northern Ireland and isolated parts of England often have limited broadband options because extending fibre infrastructure can be expensive and technically challenging. Satellite broadband removes this dependency by connecting directly to satellites rather than relying on underground cables or nearby telephone exchanges.
That doesn’t mean Amazon Leo will only be available in rural locations. Customers in towns and cities are also expected to be able to subscribe, provided the service has launched in the UK and there is a clear view of the sky for the customer terminal. However, households with access to full-fibre broadband may find that fibre remains the faster and more cost-effective option for everyday use.
Ultimately, Amazon Leo is intended to complement—not replace—the UK’s existing broadband infrastructure. It is likely to be most beneficial for homes, businesses and mobile users in locations where fibre or reliable 5G services are unavailable, while also providing an alternative for customers who want greater choice in the growing satellite broadband market. As Amazon expands its constellation, UK coverage is expected to become increasingly comprehensive.
Amazon Leo and Starlink are both designed to solve the same problem: providing high-speed internet through constellations of low Earth orbit (LEO) satellites. However, they’re at very different stages of development. Starlink has millions of customers worldwide and is already widely available across the UK, while Amazon Leo is still preparing for its commercial rollout.
| Feature | Amazon Leo | Starlink |
|---|---|---|
| Download speeds | Up to 100 Mbps (Nano terminal) or up to 400 Mbps (standard residential terminal) | Typically 100–300+ Mbps |
| Upload speeds | Not yet confirmed | Typically 10–30 Mbps |
| Latency | Expected to be in the tens of milliseconds | Typically 20–40 ms |
| Hardware | Leo Nano, Leo Pro and Leo Ultra terminals | Standard, Mini and Performance terminals |
| Monthly cost (UK) | Not yet announced | From approximately £75/month (plan dependent) |
| Availability | Rolling out, UK date unconfirmed | Available across most of the UK |
| Portability | Expected, but plans not confirmed | Available with Roam plans |
| Reliability | Unknown until commercial launch | Well-established with millions of users |
Although Amazon Leo is often described as a Starlink competitor, the two services are difficult to compare directly today because Amazon has not yet launched its consumer broadband service in the UK. Many of its final performance figures, pricing and subscription options remain unconfirmed.
From a technology perspective, the services are remarkably similar. Both rely on thousands of satellites in low Earth orbit, dramatically reducing latency compared with traditional satellite broadband. Both also require a dedicated customer terminal with a clear view of the sky and are designed to provide broadband in locations where fibre or mobile networks are unavailable.
Where Starlink currently has the advantage is maturity. It already has an extensive satellite constellation, established infrastructure and years of real-world performance data. Customers know what speeds, reliability and support to expect because the service has been operating commercially for several years.
Amazon Leo’s biggest opportunity lies in competition. Amazon has repeatedly stated that affordability is a priority, and many analysts expect it to compete aggressively on both hardware and subscription pricing. If Amazon can deliver comparable performance while lowering the cost of satellite broadband, UK consumers—particularly those in rural areas—could benefit from greater choice and more competitive pricing across the market.
For now, Starlink remains the only proven LEO satellite broadband option available to most UK households. Amazon Leo has the potential to become a strong alternative, but its true performance, reliability and value won’t be known until the service launches commercially.
For most UK households, full fibre broadband (FTTP) will remain the best choice where it’s available. Fibre-to-the-Premises (FTTP) delivers internet through fibre-optic cables directly to your property, providing consistently high speeds, low latency and excellent reliability. Networks built by providers such as Openreach and CityFibre can now deliver gigabit-capable broadband to millions of homes across the UK, making fibre the preferred option for streaming, gaming, remote working and large file transfers.
Compared with satellite broadband, full fibre has several advantages. Because data travels through physical fibre-optic cables rather than wireless links to satellites, latency is typically lower and performance is less affected by environmental factors. Fibre connections also tend to offer more predictable speeds during peak periods and often provide better value for money, particularly in areas where multiple internet providers compete for customers.
That said, Amazon Leo isn’t designed to replace fibre everywhere. Instead, it aims to bring fast, modern broadband to homes and businesses that can’t access full fibre or where traditional broadband speeds remain poor. This is especially relevant in rural parts of the UK, where rolling out fibre infrastructure can be expensive and time-consuming. For these customers, Amazon Leo could offer a significant upgrade over ageing copper-based connections or slower fixed wireless services.
Cost will also play an important role. While Amazon hasn’t announced UK pricing, satellite broadband typically involves an upfront equipment purchase alongside a monthly subscription. By comparison, many fibre providers include the router as part of the contract, and installation is often free or subsidised for standard residential connections.
Ultimately, the best option depends on your location. If you have access to a reliable FTTP connection from providers such as Openreach or CityFibre, fibre is likely to offer the best combination of speed, reliability and value. However, if full fibre isn’t available—or isn’t expected to arrive for several years—Amazon Leo could become one of the most attractive alternatives when it launches in the UK.
Yes—VoIP (Voice over Internet Protocol) is expected to work well with Amazon Leo. While Amazon hasn’t published an official list of supported VoIP providers, the service is designed as a standard broadband connection, meaning internet-based phone services should work in much the same way as they do over fibre or cable broadband.
One of the biggest advantages of Amazon Leo is its low latency. Unlike older satellite broadband services, where voice calls could suffer from noticeable delays, low Earth orbit (LEO) satellites are much closer to Earth, reducing the time it takes for voice data to travel across the network. This results in more natural conversations, faster call setup times and fewer awkward pauses, making Amazon Leo far better suited to VoIP than traditional satellite internet.
For home users, this means you should be able to use internet calling apps and dedicated VoIP services without issue. If you’d prefer to keep using your existing home phone, an ATA (Analogue Telephone Adapter) allows a traditional handset to work over your broadband connection without replacing your current equipment.
Businesses can also benefit from Amazon Leo. Most modern cloud phone systems use the SIP (Session Initiation Protocol) standard, allowing businesses to make and receive calls over an internet connection rather than a traditional phone line. Features such as auto attendants, call recording, voicemail-to-email, mobile apps and remote working all continue to work as normal, provided the broadband connection is stable.
For rural businesses, construction sites, farms and other locations where full fibre isn’t available, Amazon Leo could provide the reliable broadband connection needed to run a professional business phone system for the first time.
If you’re planning to use Amazon Leo at home, a residential VoIP service lets you keep your existing landline number while taking advantage of your new satellite broadband connection. Plexatalk’s home VoIP service starts from £4 per month, includes free UK number porting and works with broadband technologies including fibre, 5G and satellite internet. Home VoIP service
For businesses, the right VoIP solution depends on the number of users, required features and how your organisation operates. If you’re considering Amazon Leo for your office or remote site, it’s worth discussing your requirements before choosing a phone system. You can contact the Plexatalk team for advice on the most suitable business VoIP solution.
In most cases, yes—you should be able to keep your existing landline number when switching to Amazon Leo. Rather than connecting your phone through a traditional copper telephone line, your number can usually be transferred (or ported) to a VoIP (Voice over Internet Protocol) provider, allowing you to make and receive calls over your broadband connection instead.
Number porting is a well-established process in the UK and is supported by the vast majority of geographic landline numbers. Once your number has been transferred to a VoIP service, you can continue using it much as you do today, whether that’s through a dedicated IP phone, an ATA (Analogue Telephone Adapter) connected to your existing handset, or a mobile or desktop app provided by your VoIP service.
This means that switching to Amazon Leo doesn’t necessarily mean giving up your long-standing home or business phone number. As long as you choose a VoIP provider that supports number porting, your existing number can usually move with you, helping you avoid the hassle of notifying friends, family or customers of a new contact number.
The exact process and any associated costs can vary depending on your current provider and the VoIP service you choose. Before cancelling your existing landline, it’s always advisable to check that your number is eligible for porting and to let the new provider manage the transfer to minimise the risk of losing it.
We’ll be covering the process in more detail in our dedicated guide, “Can You Keep Your Landline When Switching to Amazon Leo?”, once it’s published.
Amazon Leo is Amazon’s satellite broadband service, designed to deliver high-speed internet using thousands of satellites in low Earth orbit (LEO). Previously known as Project Kuiper, the service aims to provide reliable broadband to homes and businesses, particularly in areas where traditional fibre or mobile networks are limited.
Not yet. Although Amazon has received the necessary regulatory approvals to operate in the UK, it has not announced a confirmed launch date for residential customers. Initial commercial services are expected to begin as the satellite constellation continues to expand.
Amazon has not confirmed UK pricing. Customers are expected to purchase a satellite terminal alongside a monthly broadband subscription, but official hardware costs and monthly fees have yet to be announced.
It’s too early to say. Starlink currently has the advantage of an established network, nationwide UK availability and millions of existing customers. Amazon Leo is expected to offer similar low-latency satellite broadband, but its real-world performance, pricing and reliability won’t be known until after launch.
Yes. Thanks to its low Earth orbit satellites, Amazon Leo is expected to offer significantly lower latency than traditional satellite broadband, making it suitable for online gaming. As with any internet connection, performance will depend on factors such as network congestion, Wi-Fi quality and the game servers you’re connecting to.
For most people, no. If full fibre broadband is available, it will usually remain the faster and more cost-effective option. Amazon Leo is primarily intended to provide an alternative for homes and businesses that cannot access reliable fibre or fixed wireless broadband.
Yes, in most cases. Your existing landline number can usually be transferred to a VoIP provider through a process known as number porting. This allows you to continue using your existing number over your Amazon Leo broadband connection without relying on a traditional phone line.
Amazon Leo is being designed to support everyday remote working, including video conferencing, cloud applications, file sharing and VPN connections. While official performance figures are still limited, the service is expected to provide enough speed and low latency for most home office requirements.
Like all satellite broadband services, severe weather can occasionally affect signal quality. Heavy rain, snow or dense cloud may cause temporary reductions in speed or brief interruptions. However, modern satellite networks are designed to minimise these effects, and most users should experience reliable day-to-day performance.
Yes. Amazon expects the service to support high-definition and 4K video streaming across multiple devices. As long as your connection has sufficient bandwidth, streaming services such as Netflix, BBC iPlayer, Disney+ and Amazon Prime Video should perform much like they do on other high-speed broadband connections.
Amazon Leo has the potential to become one of the biggest developments in UK broadband for years. By combining low Earth orbit satellite technology with Amazon’s global infrastructure, it promises to bring fast, low-latency internet to homes and businesses that have traditionally been underserved by fixed-line networks.
While full fibre will remain the preferred option where it’s available, Amazon Leo could prove to be an excellent alternative for rural communities, remote properties and anyone struggling with slow or unreliable broadband. As the network continues to expand and commercial services become available, it will also introduce greater competition to the satellite broadband market, giving UK consumers more choice than ever before.
Although there’s still no confirmed nationwide launch date, progress has been rapid, and we’ll continue updating this guide as Amazon announces new information on UK availability, pricing, hardware and performance.
If you’re planning to switch to satellite broadband, don’t forget about your phone service. With the right VoIP provider, you can usually keep your existing landline number while enjoying all the benefits of your new connection. Explore our VoIP guides to learn how PlexaTalk can help make the transition simple and hassle-free.
Editor’s Note (July 2026): Amazon Leo is still rolling out commercially, and some details—including UK launch dates, pricing, subscription plans and real-world performance—have not yet been officially confirmed. This guide is based on Amazon’s latest announcements and publicly available information and will be updated as new details are released.
If you’re looking for the best EE Digital Voice alternatives, the right choice for most households is an independent digital landline provider that works with any broadband connection rather than tying your home phone service to a single internet provider. Whether you’re replacing EE Digital Home Phone, searching for an alternative to EE home phone, or simply want a more flexible EE digital landline solution, there are several options worth considering.
Most people can keep their existing landline number, continue using their current telephone with a simple VoIP adapter, and even stay on EE broadband if they’re happy with their internet service. Alternatively, you can switch broadband providers in the future without having to move your home phone again—a level of flexibility that broadband-bundled services don’t always offer.
Independent providers such as Plexatalk, alongside other residential VoIP services, allow you to separate your phone service from your broadband while still enjoying the benefits of Digital Voice technology. In this guide, we’ll compare the leading EE Digital Voice alternatives, explain the costs, contracts and setup requirements, and show you how to switch without losing your existing phone number.
If you’re replacing EE Digital Voice or EE Digital Home Phone, the right alternative depends on whether you want to keep your existing broadband or separate your phone service from it. For many households, an independent digital landline provider offers the greatest flexibility because it works with almost any UK broadband connection, lets you keep your existing landline number, and makes it easier to switch broadband providers in the future.
Broadband providers such as BT, Sky and Vodafone also offer digital voice services, but these are usually tied to their own broadband packages. That can make changing internet providers more complicated if your home phone is bundled with your broadband contract.
The comparison below highlights the main options available, including independent residential VoIP providers, broadband-bundled services and mobile-only alternatives. If your priority is keeping your current phone number while avoiding being locked to a single broadband provider, an independent VoIP service is usually the strongest alternative to EE Digital Voice.
| Alternative | Typical structure | Keep existing number | Use existing phone | Tied to broadband | Best for |
|---|---|---|---|---|---|
| Plexatalk | Independent residential VoIP | Yes | Yes, with a VoIP adapter | No | Best overall value and flexibility |
| VoIPfone | Independent VoIP | Usually | With suitable equipment | No | More technical users |
| Andrews & Arnold (AAISP) | Independent VoIP | Usually | With suitable equipment | No | Users wanting advanced control |
| Phonely | Independent digital landline | Yes | Check current setup | No | Scam-protection features |
| BT Digital Voice | Broadband bundle | Usually | Often | Yes | Existing BT broadband customers |
| Sky Talk / Internet Calls | Broadband bundle | Usually | Often | Yes | Existing Sky broadband customers |
| Vodafone Home Phone | Broadband bundle | Usually | Often | Yes | Existing Vodafone broadband customers |
| Mobile-only replacement | Mobile service | Not always | No | No | Households that no longer need a landline |
If you want a straightforward answer, the best EE Digital Voice alternative for most households is an independent residential VoIP service used with a VoIP adapter. This lets you keep your existing landline number, continue using your current telephone, and avoid tying your home phone to a single broadband provider.
For households that want to keep the same familiar handsets with minimal disruption, Plexatalk combined with a pre-configured VoIP adapter is one of the simplest options. It offers the flexibility to stay with your current broadband or switch providers later without moving your phone service again.
If broadband freedom is your top priority, choose a standalone VoIP provider rather than a broadband-bundled digital phone service. This keeps your landline independent of your internet contract.
If unwanted calls are your biggest concern, compare specialist digital landline providers that include advanced scam filtering and call protection features, as these often go beyond the basic caller identification offered by mainstream broadband providers.
If you prefer receiving one bill for both broadband and your home phone, switching to another broadband provider’s digital phone service may be the simplest route, although your phone service will usually remain tied to that broadband package.
Finally, if you rarely use your home phone, a mobile-only setup or a low-minute VoIP plan could be the most cost-effective replacement for EE Digital Voice.
EE Digital Voice, often marketed by EE as Digital Home Phone, is the company’s internet-based home phone service that replaces the traditional copper landline. Instead of carrying calls over the old Public Switched Telephone Network (PSTN), calls are transmitted using your broadband connection.
So, what is EE Digital Voice? In simple terms, it’s a digital landline service that uses internet technology to make and receive calls. This means your telephone connects through EE-supplied equipment—such as a compatible Smart Hub or a telephone adapter—rather than an active copper phone socket. Although you can usually continue using your existing handset, the way your calls are carried is fundamentally different from a traditional analogue landline.
Many people also ask, “Is EE Digital Voice VoIP?” The answer is yes. EE Digital Home Phone is a form of Voice over Internet Protocol (VoIP), which converts voice calls into digital data and sends them securely over your broadband connection. While the technology is similar to other residential VoIP services, EE provides it as part of its broadband ecosystem rather than as a standalone phone service.
If you’re wondering how does EE Digital Voice work, the key requirement is an active broadband connection and powered equipment. Because calls rely on your router and associated hardware, the service generally won’t operate if your broadband connection is unavailable or if there’s a power cut, unless suitable backup arrangements are in place.
For many households, EE Digital Home Phone provides a straightforward way to transition away from the old copper network. However, because it’s typically linked to your EE broadband service, some customers explore independent VoIP providers that allow them to keep their home phone separate from their internet provider.
While EE Digital Voice (also known as EE Digital Home Phone) is a suitable option for many households, it isn’t the only way to keep a home phone after the UK’s landline switchover. Depending on your priorities, an independent digital landline service may offer greater flexibility, lower ongoing costs or more control over how you use your number.
One of the biggest reasons people look for an alternative to EE Digital Voice is to keep their phone service independent of their internet connection. With a standalone VoIP provider, your landline doesn’t have to move every time you change broadband supplier. If you decide to switch internet providers in the future, your phone service and number can remain exactly where they are.
If you’re looking for something cheaper than EE Digital Voice, compare more than just the advertised monthly price. Check what’s included, such as inclusive UK calls, any fair usage limits, connection fees, equipment costs and contract length. Looking at the total cost of ownership often gives a clearer picture than comparing headline prices alone.
Many households want to use an old phone with a digital landline rather than replacing perfectly good equipment. Providers such as Plexatalk make this straightforward by supplying a pre-configured VoIP adapter, allowing many existing corded and cordless telephones to continue working with minimal setup and helping make the transition from analogue to digital as seamless as possible.
Because independent phone services are separate from your broadband contract, they can offer greater flexibility. Rather than committing your home phone to a broadband package, you can choose the provider and contract that best suits your needs, making future broadband changes much simpler.
A standalone digital phone service can provide more ways to answer calls than a traditional landline. Depending on the provider, you may be able to use your existing telephone, answer calls through a VoIP app, forward calls to your mobile, connect an IP phone or ring multiple devices at the same time. This added flexibility can be especially useful if you’re often away from home.
If you want to leave EE and keep your landline number, using an independent provider can make future switching easier. Because the phone number is managed separately from your broadband service, you’re less likely to need to move it each time you change internet provider. For households that value flexibility and want to keep a landline without EE, separating the phone service from broadband is often one of the biggest long-term advantages.
For most households looking for a Plexatalk EE Digital Voice alternative, the biggest priority isn’t finding the cheapest service—it’s keeping the home phone they’ve always used. That’s where Plexatalk stands out. Rather than replacing your handset, the recommended setup allows you to continue using your existing corded or cordless telephone through a pre-configured VoIP adapter.
The typical setup is straightforward:
Existing corded or cordless phone
↓
Preconfigured Grandstream HT802 VoIP adapter
↓
Broadband router
↓
Plexatalk phone service
When ordering, customers can choose a pre-configured Grandstream HT802 adapter if they want to use an existing phone with a VoIP adapter. The adapter arrives ready to connect, removing much of the technical setup normally associated with residential VoIP. Simply connect your existing telephone to the adapter, plug the adapter into your broadband router, and your home phone is ready to use.
For many people, this is the easiest way to replace EE Digital Voice because there’s no need to buy unfamiliar IP phones or change how you answer calls. Your existing handset continues to work much as it always has, while the calls are carried digitally over your broadband connection.
Another major advantage is flexibility. Unlike broadband-bundled phone services, Plexatalk keeps your phone service independent of your internet provider. You can stay with EE broadband if you’re happy with it, or switch to another broadband supplier in the future without needing to replace or move your home phone service again. For households wanting a broadband independent home phone, this separation offers greater long-term freedom.
Plexatalk’s residential plans currently start from £4 per month, making it one of the more affordable options for those looking for cheap residential VoIP in the UK. All residential plans are offered on a rolling monthly basis rather than long fixed-term contracts. Features include free UK number porting, caller ID, call forwarding and voicemail, while users also have the option of using compatible mobile apps to answer calls away from home.
This combination of low monthly pricing, straightforward setup and broadband independence makes Plexatalk one of the strongest alternatives to EE Digital Voice for households that want to modernise their home phone without changing how they use it.
As with any digital landline service, there are a few considerations. Because calls travel over your broadband connection, you’ll need working internet access and powered equipment. Purchasing a VoIP adapter such as the Grandstream HT802 is an additional one-off cost if you wish to keep your existing telephone. Customers who use telecare systems, monitored alarms or other specialist devices should confirm compatibility before switching. It’s also worth checking the inclusive call allowance on lower-priced plans if you make a high volume of landline calls.
For most households, however, Plexatalk strikes an excellent balance between affordability, simplicity and flexibility. It allows you to keep your familiar phone, keep your existing number and separate your home phone from your broadband contract—all without committing to a lengthy agreement.
Phonely is another standalone digital landline provider and is best known for its emphasis on digital landline scam protection rather than simply replacing a traditional home phone. Unlike broadband-bundled services, it operates independently of your broadband provider, allowing you to keep your phone service separate from your internet connection while retaining your existing landline number.
Its main point of difference is a range of scam-blocking home phone features designed to help reduce nuisance and fraudulent calls. Depending on the plan and service, these may include scam screening, suspicious call management and tools aimed at helping households identify or avoid unwanted callers. This makes Phonely particularly relevant for older users, vulnerable households or anyone who receives frequent nuisance calls and wants additional reassurance beyond standard caller identification.
Compared with entry-level residential VoIP providers, however, Phonely’s monthly pricing is generally higher and its service is typically offered on a fixed contract rather than rolling monthly terms. For some households, the additional cost may be worthwhile if the enhanced call-protection features are a priority. Others may prefer a simpler digital phone service with lower monthly costs and greater contractual flexibility.
When considering Phonely vs Plexatalk, the decision largely comes down to your priorities. Phonely may appeal to households that place the greatest value on specialist scam-management tools and are happy to pay more for those additional protections. Plexatalk, by comparison, may be a better fit for households primarily looking for an affordable replacement for EE Digital Voice, with rolling monthly plans, the ability to continue using existing corded or cordless telephones through a VoIP adapter, and the flexibility to keep the phone service independent of their broadband provider.
Neither approach is universally better. If advanced scam protection is your primary concern, Phonely is a strong option. If your goal is simply to replace EE Digital Voice while keeping costs low, retaining your existing phone and preserving the freedom to change broadband providers in the future, Plexatalk is likely to be the more suitable choice.
VoIPfone is one of the UK’s longest-established independent VoIP providers, offering home phone services that are separate from your broadband supplier. For anyone comparing VoIPfone vs EE Digital Voice, the key difference is flexibility. Rather than bundling your phone with a broadband contract, VoIPfone allows you to keep your telephone service independent, making it easier to change internet providers without moving your home number.
Existing landline numbers can usually be ported to VoIPfone, helping you keep the same number when switching away from EE Digital Voice. The service supports a range of compatible equipment, including analogue telephone adapters (ATAs), IP phones and softphone apps, so you can choose the setup that best suits your needs. If you want to continue using an existing telephone, you’ll need suitable hardware such as a VoIP adapter.
VoIPfone offers a range of pricing options depending on how you intend to use the service. Monthly costs vary according to the package and call plan you choose, with additional features and call charges available where required. Residential users can also benefit from features such as voicemail, caller ID, call forwarding and support for multiple devices, making it a capable platform for those who want more than a basic home phone replacement.
Compared with EE Digital Voice, VoIPfone provides greater control over how your phone service is configured and used. However, because it offers a wider range of options and supported devices, it’s generally best suited to users who are comfortable choosing their own equipment or who want more flexibility than a typical broadband-bundled phone service provides.
For households simply looking for a straightforward replacement for EE Digital Voice, providers that supply pre-configured equipment may offer a simpler experience. For users who value choice, flexibility and the capabilities of an independent VoIP UK provider, VoIPfone remains one of the strongest alternatives available.
Andrews & Arnold (A&A) is well known among networking enthusiasts and IT professionals for its highly configurable internet and voice services. If you’re considering Andrews and Arnold VoIP as an alternative to EE Digital Voice, its biggest strength is the level of control it gives users over how their phone service is configured and managed.
Unlike broadband-bundled digital phone services, A&A’s home VoIP offering operates independently of your broadband provider. Customers are typically provided with SIP credentials, allowing them to configure compatible analogue telephone adapters (ATAs), IP phones, VoIP routers or softphone applications. This flexibility makes it possible to tailor the service to a wide range of home and small business setups.
That same flexibility also means the service has a steeper learning curve than providers that supply pre-configured equipment. Users are generally expected to select compatible hardware, enter configuration details and manage their own device settings. Pricing can also be more complex than simple bundled home phone packages, with different options depending on your chosen service and calling requirements.
For technically confident users, these aren’t drawbacks—they’re often the main reason for choosing A&A. The ability to use preferred hardware, access SIP settings directly and fine-tune a VoIP setup makes it one of the most capable technical VoIP providers in the UK.
However, if your goal is simply to replace EE Digital Voice with a straightforward, plug-and-play home phone service that works with minimal setup, a provider offering pre-configured adapters and guided installation may be the more practical choice. A&A is at its best when you want flexibility and control, rather than the simplest possible migration from a traditional landline.
If you’re replacing EE Digital Voice, another option is to move your home phone to a different broadband provider rather than choosing a standalone VoIP service. Providers including BT Digital Voice, Sky’s home phone service, Vodafone Home Phone and TalkTalk Digital Voice all offer internet-based calling as part of their broadband packages, reflecting the UK’s ongoing migration away from the traditional copper telephone network, which is expected to continue through January 2027.
These services all follow a broadly similar model. Your home phone is bundled with your broadband, the provider supplies the necessary router or compatible equipment, and your calls are carried over your internet connection instead of the old PSTN network.
There are several advantages to this approach. Having a broadband and digital phone package means you typically receive one monthly bill and deal with a single supplier for both services. The required equipment is usually provided as part of your broadband package, reducing the amount of setup needed. If you’re already happy with your broadband provider, adding or keeping their digital phone service can also be a convenient choice, with support, billing and account management all handled in one place.
However, these bundled services also share many of the same limitations. Because the digital landline is tied to your broadband, changing internet providers in the future may mean moving your phone service again or arranging another number port. Most broadband providers also require fixed-term broadband contracts, so your phone service is effectively linked to those commitments. In addition, the phone service often relies on the provider’s own router or supplied equipment, giving you less freedom to choose your preferred hardware or configure the service in the way you might with an independent VoIP provider.
For households that value simplicity and want to keep everything with one supplier, a bundled service from BT, Sky, Vodafone or TalkTalk can be a practical replacement for EE Digital Voice. If, however, your priority is keeping your phone service independent of your broadband, making it easier to switch internet providers while retaining your number and existing setup, a standalone VoIP provider is generally the more flexible long-term solution.
For some households, the simplest alternative to EE Digital Voice is not another landline service at all. If you rarely use your home phone, have reliable mobile coverage and don’t need to keep your existing geographic landline number, switching entirely to a mobile phone may be the most cost-effective option.
This approach often works well for single-person households, people who already make most of their calls on a mobile, or those who no longer have a practical need for a dedicated home telephone. Removing the landline can simplify monthly bills and eliminate the need for broadband-connected phone equipment.
However, replacing a home phone with a mobile isn’t the right choice for everyone. If you want to leave EE and keep your landline number, a mobile-only solution may not be suitable, particularly if retaining a long-established geographic number is important for friends, family or local contacts. Mobile reception can also vary, and poor indoor signal may affect call quality and reliability.
Shared households may find a single mobile less convenient than a traditional home phone that everyone can answer. Likewise, some older users prefer the familiarity of a dedicated handset with larger buttons, louder ringers or cordless extensions around the home. While it’s possible to buy equipment that mimics a home phone using a mobile SIM, this is an additional purchase rather than a standard mobile setup.
For households that still value a shared home phone but want more flexibility than EE Digital Voice offers, a standalone VoIP service is usually the better long-term alternative.
Choosing the best replacement for EE Digital Voice is about more than monthly price. Consider whether the service is independent of your broadband, whether you can continue using your existing telephone, if number porting is included, and whether you’re tied into a long-term contract. The table below compares the key decision-making factors for the main types of EE Digital Voice alternatives.
Important: Fields marked “Verify” should be checked against the provider’s latest published information before publication to ensure pricing, features and contract terms remain accurate.
| Provider / Type | Standalone | Starting price | Unlimited option | Contract | Free number porting | Existing phone support | Adapter offered | App option | Broadband freedom | Scam protection |
|---|---|---|---|---|---|---|---|---|---|---|
| Plexatalk | Yes | From £4/month | Yes | Rolling monthly | Yes | Yes | Yes | Yes | Yes | Call blocking and security features |
| Phonely | Yes | Verify | Yes | Verify | Verify | Verify | Verify | Verify | Yes | Specialist protection-focused features |
| VoIPfone | Yes | Verify | Verify | Verify | Verify | Yes | Verify | Yes | Yes | Verify |
| Andrews & Arnold | Yes | Verify | Usage-based | Rolling / Verify | Verify | Yes | Customer-configured | Yes | Yes | Limited / Verify |
| BT Digital Voice | No | Package-based | Package dependent | Broadband contract | Usually | Usually | Provider-supplied equipment | Limited | No | Basic caller features |
| EE Digital Home Phone | No | Package-based | Package dependent | Broadband contract | Usually | Usually | Provider-supplied equipment | Limited | No | Basic caller features |
| Sky / Vodafone / TalkTalk | No | Package-based | Package dependent | Broadband contract | Usually | Usually | Provider-supplied equipment | Limited | No | Varies by provider |
Prices and features were checked in [Month] 2026. Providers regularly update pricing, contracts and included features, so always confirm the latest information directly with the provider before ordering.
If you’re deciding between EE Digital Home Phone and Plexatalk, the biggest difference isn’t simply the monthly cost—it’s how your home phone service is managed. EE Digital Home Phone is designed to work as part of an EE broadband package, while Plexatalk is a standalone residential VoIP service that remains independent of your broadband provider.
For many households, that distinction becomes important the next time they want to change broadband. With a standalone VoIP service, your phone number and home phone service stay separate from your internet contract, so switching broadband doesn’t usually mean moving your phone service again.
| Feature | EE Digital Home Phone | Plexatalk |
|---|---|---|
| Works independently of broadband provider | No | Yes |
| Use an existing telephone | Supported through EE’s setup | Yes, using a VoIP adapter |
| Keep your existing number | Generally, subject to eligibility | Yes, subject to successful porting |
| Entry monthly price | Verify current EE pricing | From £4 per month |
| Contract structure | Linked to broadband arrangement | Rolling monthly |
| Change broadband without changing phone provider | No | Yes |
| Mobile call forwarding | Check current EE features | Included |
| VoIP app support | Check current EE features | Available on request |
| Adapter provision | EE-supplied equipment and setup | Optional pre-configured adapter |
| Number porting fee | Verify current policy | No charge |
For customers who are already committed to EE broadband and prefer having one provider for both internet and home phone, EE Digital Home Phone can be a convenient solution. The required equipment is supplied as part of the service, and existing landline numbers can generally be retained when migrating.
Plexatalk takes a different approach. Its service is designed to work with almost any broadband connection, allowing you to keep your phone service even if you later switch internet providers. Existing corded and cordless telephones can continue to be used with a pre-configured VoIP adapter, while rolling monthly plans provide greater flexibility than a broadband-linked arrangement.
Ultimately, the most significant difference is the relationship between your broadband and your phone service. With EE Digital Home Phone, the two are closely connected. With Plexatalk, they are independent. That means changing broadband doesn’t normally require changing your home phone provider as well, giving you greater flexibility while still allowing you to keep your existing landline number and familiar telephone.
When comparing EE Digital Voice cost with standalone VoIP providers, it’s worth looking beyond the monthly subscription. The real cost includes any activation fee, equipment, inclusive call allowance and what you’ll pay after the first year once any one-off costs have been covered.
For many households, Plexatalk offers a cheaper alternative to EE Digital Voice, particularly if you want to keep your existing phone and separate your home phone from your broadband provider. All residential plans are on a rolling monthly basis, include free UK number porting, caller ID and call forwarding, while selected plans also include calls to more than 60 international destinations, including the USA, Canada and Australia, subject to the plan’s fair usage policy.
Plexatalk Micro is designed for households making occasional calls.
| Cost | Amount |
|---|---|
| Monthly plan | £4.00 |
| One-off activation | £15 |
| Optional Grandstream HT802 adapter | £50 |
| First-year total (with adapter) | £113 |
| Ongoing annual cost | £48 |
| Effective monthly cost after year one | £4.00 |
With 100 inclusive UK landline and mobile minutes each month, this plan is often suitable for households that mainly receive calls but still want to keep a traditional home phone.
Plexatalk Standard includes 500 UK landline and mobile minutes with no connection fee.
| Cost | Amount |
|---|---|
| Monthly plan | £10.00 |
| One-off activation | Free |
| Optional Grandstream HT802 adapter | £50 |
| First-year total (with adapter) | £170 |
| Ongoing annual cost | £120 |
| Effective monthly cost after year one | £10.00 |
For many households, this strikes a good balance between monthly cost and inclusive call allowance, while also including calls to eligible international destinations.
If you make frequent landline calls, Plexatalk Unlimited includes unlimited UK landline and mobile calls, subject to a 2,000-minute monthly fair usage policy.
| Cost | Amount |
|---|---|
| Monthly plan | £12.50 |
| One-off activation | Free |
| Optional Grandstream HT802 adapter | £50 |
| First-year total (with adapter) | £200 |
| Ongoing annual cost | £150 |
| Effective monthly cost after year one | £12.50 |
Compared with EE’s current Unlimited UK Digital Home Phone pricing, many heavy callers could reduce their ongoing monthly cost while also gaining the flexibility of a standalone service that isn’t tied to their broadband provider. The inclusion of international destinations on eligible plans may also reduce overseas calling costs for households with friends or family abroad.
The biggest potential saving isn’t simply the monthly subscription. With a standalone VoIP provider, your phone service remains independent of your broadband supplier. That means if you decide to change broadband in the future, you won’t normally need to move your home phone service again. Over several years, that flexibility can be just as valuable as the lower monthly cost, making the overall EE home phone price comparison about long-term ownership rather than headline pricing alone.
Yes, in many cases you can keep your EE landline number when switching to an independent digital landline provider. This process is known as number porting and allows your existing geographic phone number to be transferred from EE to your new provider. However, not every transfer is successful first time, so it’s important to follow the correct process and avoid cancelling your existing service too early.
Before starting the switch, make sure your EE landline is active and working. If the service has already been cancelled or disconnected, transferring the number may become more difficult or, in some cases, no longer be possible.
Choose your replacement provider and complete the signup process before making any changes to your existing EE service. If you’re moving to Plexatalk, you’ll also be asked whether you want to keep your current number and whether you need a VoIP adapter to continue using your existing telephone.
To transfer your EE number to VoIP, your new provider will normally ask for details such as your current phone number, account information and the installation address. These details are used to submit the port request to the losing provider. It’s important that the information matches your existing account records, as data mismatches are one of the most common reasons for delays or failed ports.
One of the biggest mistakes people make is trying to cancel EE Digital Voice before the number transfer has completed. In most cases, you should let your new provider manage the porting process. Cancelling the service prematurely can affect the transfer and may make it harder to recover the number if the line becomes inactive.
If you’re also changing broadband providers, try to coordinate both changes together. Because EE Digital Home Phone is generally linked to your broadband service, careful timing can help minimise disruption. A standalone VoIP provider keeps your phone service separate once the transfer has completed, making future broadband changes much simpler.
Once the transfer is complete, check that both incoming and outgoing calls work correctly. If you’re using your existing telephone through a VoIP adapter, confirm that caller ID, voicemail and any call forwarding features are working as expected.
Porting times vary between providers. With Plexatalk, number transfers commonly take around one week where the number has not previously been ported and around two weeks where it has, although delays, retries and occasional failures can occur. Individual ports may be affected by inactive services, incompatible number ranges, incorrect account details or other operational issues, so no provider can guarantee that every transfer will complete without complication.
Yes. An independent VoIP service can normally operate over an EE broadband connection because your phone provider and broadband provider do not have to be the same company.
This is one of the biggest differences between EE Digital Home Phone and a standalone VoIP provider. With EE Digital Home Phone, your home phone is typically part of your EE broadband service. By contrast, an independent provider hosts your phone number separately, allowing your broadband and phone services to be managed independently.
The setup is straightforward. Your broadband router continues to provide your internet connection as normal. A VoIP adapter plugs into the router, and your existing corded or cordless telephone plugs into the adapter. The adapter then connects securely to your independent phone provider over your broadband connection, allowing you to continue using your familiar home phone without relying on EE Digital Voice.
For Plexatalk customers, the signup process includes asking whether you’d like to keep your existing landline number and whether you need a pre-configured VoIP adapter to continue using your current telephone. This helps make switching as straightforward as possible while allowing many households to keep the equipment they already own.
One of the biggest long-term advantages of this approach is flexibility. If you decide to leave EE broadband in the future, your phone service doesn’t normally have to move with it because your number is hosted by the independent VoIP provider rather than your broadband company. In most cases, you can simply connect the same adapter to your new broadband router and continue using your existing phone and landline number.
For households that want to keep EE broadband without Digital Voice, or separate broadband and phone providers altogether, an independent phone provider with EE broadband offers a practical way to retain the convenience of a home phone while avoiding it being tied to a single broadband contract.
In most cases, yes. One of the biggest advantages of moving from EE Digital Voice to an independent VoIP provider is that you can often continue using the home telephone you already own. Rather than replacing your handset, a compatible analogue telephone adapter (ATA) connects your existing phone to your broadband router, allowing calls to be made over the internet.
For Plexatalk customers, the recommended option is the Grandstream HT802, a pre-configured analogue telephone adapter designed to work with many standard residential telephones. This allows customers to continue using familiar handsets without needing to configure VoIP settings themselves.
Most corded analogue telephones work well when connected through a compatible adapter. The same is true for the majority of cordless DECT phone systems, where the base station plugs into the adapter while all paired handsets continue to communicate wirelessly with that base. If you already have multiple cordless handsets registered to a single base unit, they will usually continue working as they do today.
Some households also have extension wiring that distributes the phone connection to several sockets around the home. Whether this continues to work depends on how your property is wired and how the adapter is installed. In some cases, existing extension sockets can be reused, while others may require changes to the internal wiring.
Not every device is guaranteed to be compatible. Older pulse-dial telephones may not function correctly because many VoIP adapters are designed for modern tone-dialling (DTMF) phones. Likewise, alarm systems, monitored security equipment, telecare devices, medical alert systems and fax machines should always be checked before switching. Some specialist equipment may require specific configuration, alternative connection methods or may not be supported over VoIP services at all.
If you rely on any safety-critical or specialist telephone-connected equipment, it’s important to confirm compatibility with both the equipment manufacturer and your chosen phone provider before arranging a number port. Taking a few minutes to check beforehand can help ensure a smooth transition while allowing you to continue using your existing home phone wherever possible.
Unlike a traditional copper landline, a digital phone service depends on both electricity and an internet connection. That means if there’s a power cut or your broadband stops working, your home phone may also stop working until service is restored.
Several pieces of equipment need power for a typical VoIP setup. Your broadband router must be switched on, your VoIP adapter (such as the Grandstream HT802) requires power, and if you use a cordless DECT phone, its base station also needs electricity. Even if your handset is fully charged, it won’t normally work if the base station has no power.
There are several ways to improve resilience. A UPS (Uninterruptible Power Supply) can keep your router and VoIP adapter running for a limited period during a power cut, depending on the battery capacity and the equipment connected. Many providers, including Plexatalk, also support call forwarding to a mobile phone, allowing incoming calls to reach you even if your home equipment is unavailable. In addition, compatible VoIP apps can be used over mobile data, enabling you to make and receive calls using your landline number when your fixed broadband connection is unavailable, provided mobile coverage is available.
No single solution protects against every type of outage. A UPS won’t help if your broadband network itself is unavailable, while mobile forwarding and VoIP apps depend on having reliable mobile signal and data coverage.
If you rely on your home phone for emergency contact, have telecare, monitored alarms or other safety-critical equipment, you should discuss compatibility with your equipment supplier and make an individual resilience plan before switching. Recent attention around the UK’s digital landline migration has highlighted the importance of planning ahead, particularly for vulnerable users and households in areas where power, broadband or mobile coverage may be less reliable.
Moving away from EE Digital Voice doesn’t have to be complicated. If you plan the switch carefully, you can usually keep your existing landline number, continue using your current telephone and minimise any disruption to your home phone service.
Important: Do not cancel your telephone service before the number transfer has been agreed with your new provider. If you’re keeping EE broadband, make sure EE has moved you onto a broadband-only product before your landline number is ported. Otherwise, the number port may also cease your broadband service because the phone line and broadband are still linked.
The best EE Digital Voice alternative depends less on the technology and more on how you use your home phone. Here’s a quick way to narrow down the right option for your household.
If your priority is keeping the corded or cordless phone you already know, choose an independent VoIP provider that offers a pre-configured analogue telephone adapter. This lets you continue using your existing handset while moving away from EE Digital Voice with minimal disruption.
If you make relatively few calls, compare entry-level rolling monthly plans rather than focusing solely on bundled broadband packages. Look at the total cost, including activation, equipment, inclusive minutes and any call charges, to find the best long-term value.
If you’re likely to switch broadband providers in the future, a standalone VoIP service is usually the best choice. Because your phone service is independent of your broadband supplier, you won’t normally need to move your landline every time you change internet provider.
Some providers place a much greater emphasis on nuisance-call reduction and scam management than others. If this is your highest priority, compare the specific screening, blocking and call-protection features each provider offers rather than looking at price alone.
If simplicity is more important than flexibility, a broadband provider’s digital phone service may be the right option. Bundling your broadband and home phone together means one supplier and one monthly bill, although your phone service will usually remain tied to that broadband provider.
If you rarely use a landline and don’t need to keep a traditional home phone, a mobile-only setup or a VoIP app could be sufficient. However, if keeping your existing geographic number is important, check that it can be ported before cancelling your current service.
Yes. EE Digital Voice (also called EE Digital Home Phone) is a type of VoIP (Voice over Internet Protocol) service. Instead of using the traditional copper telephone network, calls are made over your broadband connection. The main difference is that EE provides VoIP as part of its broadband service, whereas independent VoIP providers allow you to keep your home phone separate from your broadband provider.
The cheapest option depends on how many calls you make. If you only make occasional calls, an entry-level rolling monthly VoIP plan can be significantly less expensive than a broadband-bundled home phone service. Compare the total cost—including activation fees, equipment, inclusive minutes and ongoing monthly charges—rather than looking only at the advertised monthly price.
No. Independent VoIP services work over your internet connection rather than depending on EE’s Digital Home Phone platform. Your VoIP adapter simply connects to your broadband router. If you later change broadband providers and receive a different router, you would normally reconnect the same adapter to the new router.
Yes, reputable UK residential VoIP providers support access to 999 and 112 emergency services. You’ll normally be asked to register the address where the service is primarily used so emergency operators receive the correct location information. As with any digital phone service, emergency calling depends on a working internet connection and powered equipment.
For many households, yes. Plexatalk’s residential plans start from £4 per month and are available on rolling monthly terms, with free number porting included. Depending on your calling habits, this may represent a lower ongoing cost than EE Digital Home Phone, particularly if you don’t need a bundled broadband package.
Transfer times vary between providers and individual circumstances. With Plexatalk, ports commonly complete in around one week where the number hasn’t previously been ported and around two weeks where it has. Delays can occur if account details don’t match, the number has a complex history or the transfer requires further validation.
The right replacement for EE Digital Voice depends on what matters most to your household.
If you prefer having your broadband and home phone from the same company, EE, BT, Sky, Vodafone and TalkTalk all offer bundled digital phone services that can be convenient for existing broadband customers. If reducing nuisance and scam calls is your highest priority, protection-focused providers such as Phonely may be worth considering for their additional call-screening features. Users who want extensive configuration options and direct control over their equipment may find providers such as Andrews & Arnold or VoIPfone a better fit.
For many households, however, the best balance of affordability, flexibility and simplicity comes from an independent provider such as Plexatalk. With residential plans starting from £4 per month, rolling monthly service, free UK number porting, optional pre-configured Grandstream HT802 adapters for existing telephones and the freedom to use almost any broadband provider, it offers a straightforward way to replace EE Digital Voice without replacing the way you use your home phone.
Perhaps the biggest long-term advantage is independence. Because your phone service is separate from your broadband provider, you can usually change broadband in the future without having to move your landline again. For households that want to keep their existing phone, keep their existing number and avoid unnecessary long-term contracts, that makes Plexatalk one of the strongest EE Digital Voice alternatives currently available.
With the UK PSTN switch-off now less than a year away, millions of households are looking for a replacement for their traditional landline. Residential VoIP providers offer a flexible alternative, allowing you to keep your phone number, reduce costs and make calls over your broadband connection.
As the traditional phone network (PSTN) gets phased out, more households are discovering how easy and affordable it is to make calls over the internet. That’s where home VoIP (Voice over Internet Protocol) comes in — a modern phone solution that lets you make and receive calls using your broadband connection instead of old copper lines.
Choosing the right residential VoIP provider makes all the difference. You’ll want one that delivers reliable call quality, helpful UK-based support, transparent pricing, and the right mix of features — from call forwarding and voicemail to mobile apps and number porting.
In this guide, we compare some of the top UK residential VoIP providers — including Plexatalk, Voipfone, Andrews & Arnold (A&A), Phonely, Vonage, and more — to help you find the perfect fit for your home.
Before diving into detailed reviews, here’s a quick at-a-glance look at how the UK’s leading residential VoIP providers stack up on pricing, features, and best use cases.
| Provider | Monthly Price | Minutes Included / Structure | Over-Usage / Fair Use | Contract / Cancellation | Best For |
|---|---|---|---|---|---|
| Plexatalk | £4 / £6 / £10 / £12.50 | 100 / 250 / 500 / Unlimited (2,000-min fair use) | 2p/min landlines, 5p/min mobiles beyond allowance | No contract – monthly rolling | Best Value Families & home users |
| Voipfone | £6 / £9 / £14 | 100 / 300 / Unlimited UK minutes | Additional charges for some premium features | No contract – flexible monthly plans | Most Features Power users |
| A&A (Andrews & Arnold) | ~£1.80/month + usage | Pay-as-you-go | Typically around 1.5p/min for UK landlines | No fixed term – fully flexible | Technical Low-usage & tech-savvy users |
| Phonely | ~£11.97/month | Unlimited (fair-use policy applies) | Subject to fair-use limits | 12-month minimum term | Unlimited Calls Frequent callers |
| Vonage | From £6.99/month | 1,000 UK landline minutes | Additional charges apply beyond allowance | 12-month contract | Established Brand Brand-conscious households |
A low-cost, UK-focused VoIP option that’s simple to set up and flexible with monthly rolling contracts.
Combines a strong feature set with flexible, no-commitment plans ideal for most households.
Transparent, usage-based billing that appeals to technically minded users.
An affordable, all-in-one option offering the feel of unlimited calling with fair-use protection.
Why it stands out: A well-known name offering premium features, high reliability, and flexible plans.
Many people looking for a landline replacement start by asking a simple question: what is the cheapest VoIP provider in the UK?
The good news is that residential VoIP services are often significantly cheaper than traditional home phone packages. While many broadband providers now charge extra for Digital Voice services, independent VoIP providers allow you to keep your phone number and only pay for the calling package you need.
For light users, the cheapest residential VoIP providers typically start at around £4 to £6 per month. These entry-level plans usually include a bundle of UK minutes and core features such as voicemail, caller ID and call forwarding.
If keeping costs as low as possible is your priority, it’s worth considering how many minutes you actually use each month. Many households make fewer calls than they did a decade ago and may find that a lower-cost package provides better value than paying for unlimited calls they rarely use.
Based on pricing at the time of writing, some of the cheapest residential VoIP providers in the UK include:
However, the cheapest VoIP provider is not always the best option. Factors such as UK-based support, number porting, call quality and ease of setup can be just as important as monthly price. For most households, the best value comes from balancing affordability with reliability and customer service.
If you’re replacing a traditional landline after the PSTN switch-off, it’s worth comparing both price and features before choosing a provider.
One of the biggest reasons people switch to VoIP is to keep their existing landline number after moving broadband provider, upgrading to Full Fibre, or preparing for the UK landline switch-off.
Fortunately, most residential VoIP providers support number porting, allowing you to transfer your existing landline number and continue using it just as you always have. Friends, family and businesses can keep calling the same number while your phone service moves to a modern digital platform.
When comparing VoIP providers for number porting, there are several factors to consider:
Some providers charge a fee to transfer your existing number, while others include porting as part of the service. If keeping costs low is important, it’s worth checking the transfer charges before signing up.
Many households want to continue using their existing cordless phones rather than purchasing new equipment. Providers that support VoIP adapters can often allow customers to keep using the handsets they already own.
For less technical users, provider support can make a huge difference. A provider that helps coordinate the number transfer process and equipment setup can reduce stress and minimise downtime.
One of the advantages of independent VoIP providers is that your phone number becomes separate from your broadband provider. This means you can switch broadband companies in the future without having to move your phone number again.
For customers whose main goal is keeping a long-held landline number, providers such as Plexatalk, Voipfone and A&A all offer number porting services. The best choice will depend on your budget, technical confidence and the level of support you want during the migration process.
With the PSTN switch-off approaching in January 2027, transferring your landline number to a VoIP provider is becoming one of the simplest ways to future-proof your home phone service while retaining the number you’ve had for years.
Support quality and responsiveness can make or break a VoIP experience, especially for home users who just want their phone to work.
Takeaway: Plexatalk, Voipfone, and A&A stand out for clearly UK-based, personable support — an important consideration for non-technical home users.
Few residential VoIP providers publish exact uptime statistics, but general reliability can be inferred from user experiences and technical transparency.
Takeaway: Voipfone and A&A are noted for transparency and reliability, while Plexatalk and Phonely offer solid everyday performance at home-user pricing.
Across public reviews and forums, a few clear patterns emerge:
Overall sentiment: UK-based providers tend to excel in customer contact and personal touch, while larger brands deliver more scale and polish.
Ease of installation is a major consideration for home users moving away from landlines.
Best for ease of setup: Voipfone and Phonely lead for simplicity, while Plexatalk provides a friendly middle ground with direct support. A&A is best suited to those comfortable with technical configuration.
Yes — in most cases, home VoIP is significantly cheaper than traditional BT landlines.
While a standard landline often costs £20–£30 per month before adding call charges, VoIP plans typically start from around £4–£6 per month, including a bundle of minutes. Because VoIP runs over your broadband, you’re not paying for a separate phone line, and calls (especially to other VoIP numbers) are often free or much lower in cost.
Absolutely. You can port your existing landline number to a VoIP provider so you don’t lose your familiar contact number.
The process usually takes a few days, and your provider will handle it with your current network. There may be a small one-time porting fee, but once it’s complete, you’ll be able to use your number from any VoIP phone or mobile app, anywhere in the UK (or even abroad).
VoIP doesn’t need much bandwidth — just a stable, reliable connection.
A single high-quality VoIP call typically uses 100–150 kbps (less than 0.2 Mbps), so even basic broadband or 4G can handle several calls at once. The key factor isn’t speed but stability: make sure your connection has low latency and minimal packet loss for the best audio quality.
For best results:
Aim for at least 2 Mbps upload and download if multiple people will be calling or streaming.
Use a wired connection or strong Wi-Fi signal for desk phones and adapters.
Yes — when configured correctly, VoIP is safe and secure.
Modern providers use encryption (such as TLS and SRTP) to protect your calls and credentials. It’s also worth enabling strong passwords on your VoIP devices and avoiding open public Wi-Fi for sensitive conversations.
Reputable UK providers, including Plexatalk, also monitor for fraudulent or unusual activity, helping prevent unauthorised use of your account.
If you’re wondering whether you can use your own router with EE Digital Home Phone, the short answer is: not fully.
EE’s Digital Home Phone service is closely tied to EE’s own broadband hardware. While you may be able to use a third-party router for internet access in some setups, EE’s digital voice service typically relies on EE’s Smart Hub and configuration systems to support a traditional home phone handset.
Without EE’s hardware, the main alternative is using EE’s mobile app for calls instead of a physical phone connected through your router. For many households, that means losing the simplicity of a normal cordless or desk handset setup.
This isn’t unusual among major broadband providers. Many UK ISPs now bundle digital voice services that are designed to work primarily within their own hardware ecosystem. The advantage is simplicity and support, but it can reduce flexibility for users who prefer custom networking equipment, mesh Wi-Fi systems, or advanced router features.
Independent VoIP providers take a different approach. Rather than locking phone services to a specific router, they usually allow you to use compatible routers, IP phones, adapters, and Wi-Fi systems from a wide range of manufacturers. That flexibility can make it easier to build a setup that suits your home or business without being tied to a single provider’s hardware.
EE Digital Home Phone is a digital voice service that works over your broadband connection instead of the old copper phone network. Rather than plugging your phone line directly into a traditional wall socket, calls are handled through internet-based voice technology, often referred to as VoIP (Voice over Internet Protocol).
In most cases, the service is designed to work alongside EE’s Smart Hub router. Compatible home phones connect either wirelessly to the hub or through the phone port built into the router itself. This setup allows EE to manage broadband and phone services together as part of a single integrated system.
For customers, this approach can make installation and support simpler. EE controls the router, firmware, and voice configuration, helping ensure the service works consistently without requiring manual setup.
However, it also means the phone service is closely tied to EE-managed hardware. Unlike some independent VoIP services, EE does not generally provide customers with open SIP credentials or manual VoIP configuration details. SIP credentials are the login details normally used to connect third-party routers, IP phones, or VoIP adapters directly to a phone service.
As a result, even if your broadband connection works through a third-party router, the Digital Home Phone feature itself may not function unless the EE Smart Hub remains part of the setup. For users who prefer advanced networking equipment or fully custom home networks, this can limit flexibility compared to standalone VoIP providers.
In many cases, yes — you can replace the EE router for your broadband connection. However, there’s an important catch: your EE Digital Home Phone service may no longer work correctly once the EE Smart Hub is removed.
For internet access alone, many third-party routers can work with EE broadband if they support the correct connection settings. Advanced users often choose their own router to improve Wi-Fi coverage, use mesh networking systems, gain more control over security settings, or access features not available on ISP-supplied hardware.
The challenge is the phone service.
EE’s Digital Home Phone platform is typically integrated directly into the Smart Hub. The router handles voice provisioning, authentication, and communication with EE’s systems behind the scenes. Because EE does not normally provide SIP credentials for manual setup, most third-party routers, VoIP phones, or adapters cannot connect directly to the service.
This means that replacing the router entirely may cause:
Some technically experienced users attempt partial workarounds. One common option is using the EE Smart Hub alongside another router in a double NAT setup. In this arrangement, the EE hub continues handling the phone service while a separate router manages most of the home network.
Another approach involves bridge mode or modem-only configurations where supported, although EE’s hardware options can be more limited compared to some broadband providers. In practice, bridge mode support is not always straightforward on ISP routers, and results can vary depending on the exact EE equipment and connection type.
While these setups can work, they often add complexity and may create issues with port forwarding, gaming, VPNs, or smart home devices due to the layered network structure.
For users who want complete freedom to choose their own networking hardware, an independent VoIP provider is usually the more flexible solution. Because the phone service is separate from the broadband router, you can typically use compatible routers, IP phones, ATA adapters, or mesh systems without being locked into a single ISP device.
For many households and small businesses, bundled digital phone services from broadband providers are convenient. Everything is managed in one package, with a single bill and a router that arrives preconfigured.
However, more users are starting to look at independent VoIP providers because they offer something many ISP-based phone systems do not: flexibility.
With an independent VoIP service, the phone line is usually separate from the broadband router itself. Instead of relying on a specific ISP hub, you can typically use any compatible networking equipment that suits your setup. That includes popular systems and brands such as UniFi, Asus, DrayTek, TP-Link, MikroTik, Netgear, and many others.
This gives users far more control over how their home or office network operates.
For example, many people now use mesh Wi-Fi systems to improve wireless coverage throughout larger homes. Others want advanced firewall controls, VPN support, VLANs, parental controls, traffic prioritisation, or business-grade reliability features that standard ISP routers may not offer. With an independent VoIP provider, you are generally free to choose the router and network hardware that best fits those needs without affecting your phone service.
Another advantage is simpler network design. Because the phone service is not tightly integrated into ISP hardware, users can avoid complicated double NAT setups or having to keep an ISP router connected solely for voice functionality. This can make installation cleaner and troubleshooting easier.
Independent VoIP services can also make switching broadband providers more straightforward. If your phone number and voice service are separate from your internet connection, changing ISP does not necessarily mean replacing your phone setup as well. In many cases, you can keep the same VoIP service, phone number, handsets, and internal configuration while simply changing the broadband connection underneath.
For businesses and more technical users, that flexibility can be especially valuable. It allows the network and phone system to evolve independently rather than being locked into a single provider ecosystem.
Providers such as Plexatalk are part of this more open approach to digital phone services, giving customers the ability to use compatible hardware and build a setup that works around their own requirements rather than around ISP limitations.
One of the biggest advantages of independent VoIP services is that they can work across a wide range of internet connections and networking setups.
Instead of relying on a specific ISP router, VoIP can usually be configured using your own compatible hardware. That might include a dedicated VoIP desk phone, a cordless handset connected through an ATA (Analogue Telephone Adapter), or even mobile and desktop apps that let you take calls over Wi-Fi or mobile data.
For users who still want a traditional home phone experience, ATA adapters are a popular option. These small devices allow standard cordless or wired phones to connect to a VoIP service through your existing router. Alternatively, IP phones can connect directly to the network and often include advanced features such as HD calling, call transfers, voicemail management, and multiple extensions.
Because the phone system is separate from the broadband provider, VoIP can work over almost any internet connection, including:
More advanced users can also fine-tune their network for better call quality. Features such as QoS (Quality of Service) can prioritise voice traffic to reduce interruptions or latency during calls, especially on busy networks. Some business-grade routers additionally support VLANs, allowing voice traffic to be separated from other devices for improved management and reliability, although this is optional for most home users.
This flexibility is one reason many people prefer independent VoIP setups when building modern home offices, custom networks, or business phone systems around their own router and Wi-Fi hardware.
| Feature | EE Digital Home Phone | Independent VoIP |
|---|---|---|
| Use your own router | Limited | Yes |
| Router flexibility | Primarily designed for the EE ecosystem | Works with most compatible routers |
| Phone service tied to broadband provider | Yes | No |
| SIP access and manual configuration | Generally restricted | Usually open and configurable |
| Use mobile and desktop apps | Limited options | Yes |
| Hardware choice | Mostly EE-managed hardware | Wide support for phones, adapters, and routers |
| Mesh Wi-Fi compatibility | May require workarounds | Typically straightforward |
| Use with UniFi, Asus, DrayTek, TP-Link, MikroTik | Not always fully supported for voice | Commonly supported |
| Keep phone service when switching ISP | Usually no | Usually yes |
| Advanced network control | Limited | High flexibility |
| Suitable for custom/business networks | Limited | Well suited |
| Traditional handset support without ISP router | Usually difficult | Commonly supported through ATA or IP phones |
For users who simply want an all-in-one broadband and phone package, EE’s Digital Home Phone may be perfectly suitable. However, users who want more control over their network, prefer premium router hardware, or plan to upgrade and change providers more frequently often find independent VoIP services more flexible in the long term.
Independent providers such as Plexatalk allow customers to separate their phone service from their broadband hardware, making it easier to build a setup around the router, Wi-Fi system, and devices they actually want to use.
You can usually use UniFi equipment with EE broadband for internet access, but EE Digital Home Phone may still require the EE Smart Hub to remain connected. This is because the phone service is typically provisioned and managed through EE’s own hardware rather than through open VoIP settings.
For broadband alone, possibly yes — depending on your setup and router compatibility. However, removing the EE Smart Hub entirely will often stop the Digital Home Phone service from working unless you switch to a separate independent VoIP provider.
In most cases, yes. EE’s digital phone service is heavily integrated into the EE router ecosystem, including voice configuration and authentication. Unlike open VoIP services, SIP credentials are not generally provided for third-party devices.
Yes. Independent VoIP services are usually designed to work with a wide range of compatible routers, VoIP phones, ATA adapters, and mesh Wi-Fi systems. This gives users much more flexibility compared to ISP-locked digital voice platforms.
Mesh Wi-Fi systems can work with EE broadband, but complications may arise if the EE Smart Hub is still required for the phone service. Some users run mesh systems alongside the EE router in a double NAT setup, while others use access point mode to simplify networking.
Often yes for broadband connectivity, provided the router supports the required connection settings. However, the EE Digital Home Phone feature itself may still depend on EE hardware remaining connected.
For users who want full router control, advanced Wi-Fi systems, VLANs, VPNs, or business-grade networking features, independent VoIP services are often more flexible because the phone service is not tied to ISP hardware.
For many households, EE Digital Home Phone will work perfectly well as part of a simple bundled broadband setup. If you’re happy using EE’s own router and keeping everything under one provider, the system is designed to be straightforward and easy to manage.
However, some users prefer more flexibility — especially if they already use advanced networking equipment, mesh Wi-Fi systems, or custom router setups. Because EE’s phone service is closely integrated with its own hardware, using third-party routers can sometimes introduce limitations or additional complexity.
Independent VoIP services such as Plexatalk offer a different approach. Your phone service stays separate from your broadband provider, allowing you to use a wider range of routers, VoIP apps, adapters and networking hardware without being locked into one ecosystem.
For users who want more control over their setup, easier provider switching in future, or the ability to keep their landline independent from their broadband connection, standalone VoIP can be a more flexible long-term solution.
You can signup for our home VoIP today here.
For many elderly parents and grandparents, the home phone is still an important part of daily life. It’s familiar, reliable, and often the easiest way for family and friends to stay in touch.
However, across the UK, traditional landlines are being phased out as part of the nationwide landline switch-off. This means the old copper phone network that millions of homes rely on will eventually no longer work in the same way. This raises the question – what is the best landline alternative for elderly parents?
For families, that can sound worrying. The last thing anyone wants is to force older relatives to learn complicated new technology or struggle with unfamiliar devices just to make a phone call.
The good news is that there are simple alternatives available that work almost exactly like a traditional landline. With the right setup, elderly parents can keep using a normal home phone, keep their existing number, and continue making and receiving calls just as they always have — without unnecessary stress or confusion.
Across the UK, the traditional landline network is being replaced with newer digital technology. For decades, home phones have relied on copper telephone lines, but these older systems are becoming harder and more expensive to maintain.
As part of the nationwide digital switchover, Openreach and major telecom providers are gradually retiring the old copper network and moving customers to internet-based phone services instead. This change is happening across the country, and by 2027, most homes will use digital phone services rather than traditional analogue landlines.
Many providers have already stopped installing new copper landlines altogether. In many areas, if someone moves house or changes provider, they may automatically be moved onto a digital phone service without even realising it.
While this upgrade brings benefits such as improved reliability and better call quality, it has also created uncertainty for many families — especially those with elderly parents or grandparents who have used the same type of home phone for years.
For many older people, the home phone is more than just a way to make calls. It’s an important part of everyday life and often their main connection to the outside world.
Elderly relatives may rely on their landline for:
Because of this, changing technology can feel stressful or overwhelming. Complicated apps, smartphones, or unfamiliar devices are often the last thing older relatives want to deal with.
That’s why finding a simple, reliable landline alternative is so important — ideally one that feels familiar and easy to use from day one.
For most elderly parents and grandparents, the best alternative to a traditional landline is a digital landline service using VoIP technology.
VoIP stands for Voice over Internet Protocol, which simply means phone calls are made through a broadband internet connection instead of the old copper phone network. While the technology behind it is modern, the experience for the person using the phone can remain almost exactly the same.
Calls still sound and behave like normal home phone calls. Elderly relatives can pick up the handset, dial numbers, and receive calls in the familiar way they always have — without needing to use mobile phones, apps, touchscreens, or complicated menus.
This is one of the biggest reasons why VoIP has become the preferred replacement for traditional landlines across the UK.
For many families, the biggest concern is whether elderly parents will need to learn new technology. Thankfully, in most cases, they won’t.
With a simple VoIP adapter, existing home phones can continue working just as before. That means older relatives can often keep:
This makes the transition much less stressful and helps maintain the comfort and routine that many elderly people rely on every day.
Instead of introducing unfamiliar devices, a VoIP setup is designed to work quietly in the background. Once installed, many people barely notice any difference at all apart from the fact the service now runs digitally.
For families supporting elderly relatives, this can provide real peace of mind. It allows parents and grandparents to stay connected safely and reliably, while avoiding the confusion that can sometimes come with modern technology changes.
The best landline alternatives are the ones that feel simple, dependable, and familiar — and that’s exactly why many families are now choosing digital VoIP home phone services.
One of the easiest ways to replace a traditional landline is by using a VoIP adapter.
A VoIP adapter is a small device that connects an existing home phone to a broadband router. Its job is to convert a standard telephone into a digital landline that works over the internet instead of the old copper phone network.
The setup is usually very straightforward. The adapter simply sits between:
Once connected, the phone works much like it always has. Calls can still be made and received in the normal way, but the service now runs digitally behind the scenes.
For elderly parents and grandparents, this is often the simplest and least disruptive option available.
One of the biggest challenges families face during the UK landline switch-off is avoiding unnecessary confusion for older relatives. Many elderly people are perfectly comfortable using their current home phone and may feel anxious about learning entirely new technology.
A VoIP adapter helps remove that worry.
There’s no need to learn how to use apps, smartphones, or internet calling systems. In most cases, the existing home phone continues to work exactly as before. The familiar handset stays the same, the phone number can remain unchanged, and the day-to-day experience feels just like a traditional landline.
This makes the transition much easier for elderly users because:
For many older people, that familiarity is incredibly important. Keeping routines simple and avoiding unnecessary changes can make a big difference to confidence and independence at home.
At Plexatalk, we understand that simplicity matters — especially when helping elderly parents or grandparents stay connected.
That’s why we can provide preconfigured VoIP adapters that are designed to be as easy as possible to install. In many cases, it’s simply a matter of plugging the adapter into the broadband router and connecting the existing phone handset.
There’s no complicated programming or technical setup required, making it ideal for families supporting elderly relatives remotely.
Whether you’re helping parents across town or grandparents living further away, a plug-and-play setup can make the move to digital landlines far less stressful for everyone involved.
One of the biggest concerns families often have is whether elderly parents or grandparents will lose their existing home phone number when switching away from a traditional landline.
The good news is that, in most cases, the answer is no.
With number porting, families can usually keep the same landline number when moving to a digital VoIP phone service. This means older relatives can continue using the number they may have had for many years.
Keeping the existing number is important because it avoids confusion and helps maintain important day-to-day connections, including:
For elderly users especially, keeping familiar details the same can make the transition feel much more comfortable and reassuring.
At Plexatalk, we make the switch to digital landlines as simple as possible.
We offer free number porting, allowing customers to move their existing landline number across without unnecessary hassle. Our team handles the transfer process and provides support throughout setup, helping families feel confident that everything is working correctly.
The goal is to make upgrading from an old landline feel straightforward, stress-free, and familiar for elderly parents and grandparents alike.
One of the most reassuring things about switching to a digital landline is that, for most elderly users, the experience feels almost exactly the same as using a traditional home phone.
There’s no need to learn complicated technology or change familiar routines. In day-to-day use, a digital landline still works like a normal phone:
For elderly parents and grandparents, this familiarity can make a huge difference. The technology behind the service may have changed, but the way they use the phone usually hasn’t.
That’s why many families choose a VoIP-based landline replacement rather than moving older relatives onto smartphones or app-based calling systems. The goal is to keep things simple, comfortable, and reliable.
Once installed, many people barely notice the difference at all — aside from the fact the service now runs through the internet instead of the old copper phone network.
While digital landlines feel familiar to use, they can also include additional features that are particularly useful for older users and their families.
For example, many VoIP services offer:
These features can provide extra peace of mind, especially for families supporting elderly parents from a distance.
At Plexatalk, we focus on making digital phone services simple and dependable, while still offering modern features that genuinely help older users stay connected safely and confidently.
One important difference between traditional landlines and modern digital phone services is that internet-based phones require power to work.
Older copper landlines often continued working during power cuts because they carried their own power through the phone line itself. Digital landlines, including VoIP services, rely on broadband equipment such as routers and adapters, which means they may stop working temporarily if there is a power outage.
For families supporting elderly parents or grandparents, this is an important consideration — especially if the home phone is relied upon for emergency contact.
The good news is that there are several simple ways to reduce this risk, including:
For many households, these solutions provide enough reassurance while still allowing them to benefit from a modern digital phone service.
Despite the power cut consideration, most families still prefer switching to digital landlines because they offer several long-term advantages.
Digital phone services are often more affordable, more flexible, and easier to support than ageing copper landline systems. They are also future-proof, meaning families won’t need to worry about further network changes as the UK landline switch-off continues.
For elderly relatives, the right setup can still feel simple and familiar while giving families access to better support features and more reliable long-term service options.
When helping elderly parents or grandparents move away from traditional landlines, simplicity matters more than anything else.
At Plexatalk, we focus on making the switch to digital phone services as straightforward and stress-free as possible. Our services are designed for families who want a reliable landline alternative without unnecessary complexity or confusing technology.
We offer:
For many families, having support available during the transition provides real peace of mind — especially when helping elderly relatives remotely.
Our goal is to make digital landlines feel approachable and easy from the very beginning.
One of the biggest reasons families choose Plexatalk is because elderly relatives can continue using the technology they already know and trust.
There’s no need to replace familiar home phones with complicated new devices or force older users to learn apps and smartphones.
With the right setup, elderly parents and grandparents can:
In everyday use, the experience remains reassuringly familiar while the service itself is upgraded to modern, future-ready technology.
For many older people, that balance between familiarity and reliability makes all the difference.
Yes. In most cases, elderly parents and grandparents can continue using their existing home phone with a VoIP adapter. This means familiar cordless phones and traditional handsets usually continue to work normally without needing to replace them with newer technology.
Yes. VoIP phone services work over an internet connection rather than old copper phone lines. This can be through fibre broadband, FTTP (Fibre to the Premises), or even 5G broadband in some areas.
The phone service uses the broadband connection quietly in the background, so everyday use still feels like a normal home phone.
No. Modern VoIP services are designed to be simple to install, especially when using a preconfigured adapter.
In many cases, the setup simply involves plugging the adapter into the broadband router and connecting the existing phone handset. Once connected, the phone is ready to use much like a traditional landline.
For families helping elderly relatives remotely, this can make the transition far less stressful.
Yes. Existing landline numbers can usually be transferred across to a digital VoIP service through a process called number porting.
Keeping the same number helps elderly relatives stay connected with family, friends, doctors, and other important contacts without needing to update everyone with new details.
In many cases, yes.
Digital landline services are often significantly more affordable than older copper-based phone services. Many households find they can reduce monthly phone costs while still keeping the simplicity and familiarity of a normal home phone setup.
At the same time, VoIP services also provide access to modern features and future-proof technology as the UK landline switch-off continues.
If you’re switching to EE Full Fibre, one of the first questions you’ll probably ask is: “What happens to my landline number?”
The good news is that in most cases, yes — you can usually keep your landline when switching to EE. While EE Full Fibre no longer uses traditional copper phone lines, home phone services haven’t disappeared. Calls are now made over the internet using digital voice technology instead.
EE offers its own Digital Home Phone service, which works through your broadband connection rather than the old-style wall socket. For many households, that’s a straightforward option. But it’s not the only choice available.
Independent VoIP providers such as Plexatalk give you another way to keep your landline number while often offering more flexibility, lower monthly costs, and features that traditional providers tend to charge extra for.
You can also usually continue using your existing handsets, so there’s no need to replace every phone in the house just because you’re moving to fibre broadband.
In this guide, we’ll explain how EE Digital Voice works, how number transfers work, and what alternatives are available if you’d prefer a different setup.
Yes — but it works very differently from the old-style landlines most people are used to.
Like the rest of the UK telecoms industry, EE is moving away from the traditional copper phone network as part of the nationwide PSTN switch-off. PSTN stands for Public Switched Telephone Network — essentially the old analogue phone system that has been used in UK homes for decades.
Instead of phone calls travelling through a dedicated copper telephone line, EE’s phone service now runs through your broadband connection using digital voice technology.
EE calls this service Digital Home Phone.
So while you can still have a “home phone” with EE Full Fibre, there’s no separate analogue landline connected to the wall socket anymore. Your calls are carried over the internet instead.
With a traditional analogue landline, your phone plugged directly into the copper phone line entering your property. The line itself powered the service and handled calls separately from your broadband.
Digital voice works differently. Your phone service is connected through your broadband router, with calls converted into digital data and sent over your fibre connection.
For most people, day-to-day use feels exactly the same — you still make and receive calls as normal, and you can usually keep your existing number. In many cases, you can also continue using your current home handsets with the right adapter or base station.
In most cases, yes — you can keep your existing landline number when switching to EE Full Fibre or moving to a VoIP provider like Plexatalk.
This process is called number porting. It allows your current phone number to be transferred from your old provider to your new digital phone service.
Whether you’re moving from BT, Sky, TalkTalk, Virgin Media or another provider, landline numbers can usually be ported across without any issues. The main thing is making sure the transfer is handled in the right order.
A lot of people accidentally lose their number by cancelling their broadband or phone package before the number transfer has been arranged.
Once a line is fully cancelled, the number may no longer be available to port.
Porting normally takes a few working days, although timings can vary depending on the provider and whether broadband services are also being changed at the same time.
The key thing to remember is simple: arrange the transfer first, cancel later.
EE’s Digital Home Phone service is designed to replace the traditional landline for customers moving onto Full Fibre broadband.
Instead of using the old copper phone network, calls are handled through your broadband connection using digital voice technology. In practical terms, that means your home phone plugs into your EE router rather than the old telephone wall socket.
Once set up, the experience is very familiar. You still make and receive calls in the usual way, keep your home number, and choose from available call plans depending on how much you use the phone.
EE also offers app-based calling features with some packages, allowing you to answer home phone calls on a mobile device while connected to your account. For households that rely on a landline, this can be a useful extra layer of flexibility.
In many cases, yes.
Some modern cordless phone systems work directly with digital voice services, while older handsets may need an adapter or a compatible base station connected to the router. The exact setup depends on the type of phone you already have at home.
For customers who simply want their home phone to continue working with minimal changes, EE’s system is usually straightforward to install and manage.
That said, Digital Home Phone is primarily built around EE’s own broadband setup and hardware. The service generally works through EE-provided routers and is designed to stay within the EE ecosystem.
For some users, that’s perfectly fine. Others may prefer a more flexible independent VoIP provider, especially if they want additional features, lower ongoing costs, or the ability to use different hardware and apps across multiple devices.
The right option really depends on how you use your home phone and how much control you want over the setup.
For many households, EE Digital Home Phone will do exactly what they need — especially if they want a simple setup bundled with their broadband package.
But it’s not the only option available.
Independent VoIP services such as Plexatalk work differently. Rather than tying your phone service directly to one broadband provider, your number and calling features are managed separately over the internet. That gives you more flexibility if your broadband setup changes later on.
Here’s how the two approaches typically compare:
| Feature | EE Digital Home Phone | Independent VoIP (e.g. Plexatalk) |
|---|---|---|
| Keep existing number | Usually yes | Usually yes |
| Works with broadband | EE broadband only | Most broadband providers |
| Router flexibility | Mainly EE hardware | Wider hardware support |
| Existing handset support | Often yes | Often yes |
| Mobile/desktop apps | Limited to EE options | Wider app/device choice |
| Switching broadband later | Phone service usually tied to EE | Number stays independent |
| Use your number away from home | Limited | Usually much easier |
| Setup complexity | Simple plug-and-play | Slightly more setup initially |
| Ongoing costs | Depends on bundle/call plan | Often lower monthly costs |
| Backup/failover options | EE-managed | More custom options available |
The biggest difference is really about flexibility.
EE’s Digital Home Phone is designed to work as part of a complete EE package. If you’re happy keeping everything under one provider and don’t expect to change your setup often, it can be a convenient option.
Independent VoIP services are often better suited to people who want more control over their number and devices. For example, if you later switch broadband providers, move house, travel regularly, or want to use your home number across multiple phones or apps, a standalone VoIP provider can make that much easier.
There’s also a growing number of households using VoIP as a long-term replacement for the traditional landline — particularly because the number itself becomes separate from the broadband provider.
That means your phone number belongs to you, rather than being closely tied to a specific router or broadband contract.
Neither option is right or wrong. It mainly comes down to whether you prefer simplicity within one provider, or the added flexibility that comes with an independent VoIP setup.
For a growing number of households, independent VoIP services offer something traditional phone packages often don’t: flexibility.
Instead of your home phone being tied directly to your broadband provider, services like Plexatalk let you keep your landline number independently from your internet connection. That means if you decide to switch broadband providers in the future, your phone number can usually stay exactly where it is.
For many people, that’s a big advantage.
It also gives you far more choice over how you use your phone service. You can normally:
In day-to-day use, it can feel much more flexible than the traditional “phone line attached to the broadband” model.
A lot of customers now see VoIP less as a replacement for the old landline, and more as a modern communication service that works across multiple devices and locations.
For example, some people like being able to answer their home number from a mobile app while away from home. Others simply want the reassurance that changing broadband providers later won’t affect their long-standing phone number.
That’s where independent VoIP services often appeal most.
Rather than your number living inside a single broadband package, it becomes portable and future-proofed — giving you more control over how and where you use it over time.
For households that still value their landline number, but want a setup that’s more adaptable going forward, independent VoIP can be a very practical alternative.
In many cases, yes — you can continue using the home phones you already have.
One of the biggest worries people have when moving away from a traditional landline is having to replace all their existing handsets. Thankfully, that’s usually not necessary.
Most modern cordless phone systems work perfectly well with digital voice and VoIP services, either by connecting directly to a compatible base station or by using a simple phone adapter.
If you already use DECT cordless phones around the house, there’s a good chance they’ll continue working much as they do now. Multiple handsets connected to the same base station can normally still be used for incoming and outgoing calls throughout the home.
Many corded phones can also work, although compatibility can vary depending on the model and the setup being used.
With independent VoIP services, customers often have a few different setup options available:
For most households, the transition is far less disruptive than expected.
The aim is usually to keep things familiar — same number, same handsets, same way of making calls — just running through your broadband connection instead of the old copper phone line.
One important thing to understand about Digital Voice services is that they rely on both your broadband connection and your home equipment having power.
With traditional analogue landlines, phones often continued working during a power cut because the copper phone line carried its own power from the exchange. Digital phone services work differently.
If your broadband goes down, your router loses power, or there’s a local outage affecting your internet connection, your home phone service will usually stop working as well.
That applies to EE Digital Home Phone and most VoIP-based services in general.
For many households, this isn’t a major issue because mobile phones are already the main backup method. But it’s still something worth being aware of — particularly for customers who rely heavily on their home number.
Where independent VoIP services can sometimes offer extra flexibility is in how calls are handled during problems or outages.
Depending on the provider and setup, features may include:
So even if your home router is offline, your number may still be reachable elsewhere.
This is one reason some customers prefer keeping their phone service separate from their broadband provider. It can create additional backup options and make the service more portable if something goes wrong at home.
Ultimately, digital phone services are more internet-dependent than old analogue lines — but modern VoIP setups can also offer more flexibility in how calls are received when conditions aren’t ideal.
When comparing EE Digital Home Phone with an independent VoIP provider, the monthly price is only part of the picture.
The bigger difference is often how flexible the service remains later on.
EE’s Digital Home Phone is designed as an add-on to its broadband packages. At the time of writing, EE’s call plans range from around £5.73 per month for pay-as-you-go calling through to around £20.66 per month for unlimited UK calls.
Independent VoIP services such as Plexatalk separate the phone service from the broadband connection itself. That means your landline number can continue working even if you later change internet provider.
Here’s how the two approaches typically compare:
prices correct as of 29th of May 2026 – prices taken from Plexatalk and EE
| Feature | EE Digital Home Phone | Plexatalk |
|---|---|---|
| Entry-level plan | £5.73/month (Pay Per Call) | £4/month including 100 mins |
| Unlimited UK calls | ~£20.66/month | £12.50/month |
| Keep existing number | Usually yes | Free porting included |
| Existing phone support | May require compatible setup | Optional adapter available |
| Router flexibility | Primarily EE hardware | Works with most routers |
| Change broadband provider later | Phone tied to EE | Number stays independent |
| Mobile/app flexibility | Limited EE ecosystem | Wider VoIP app/device support |
| Included features | Varies by package | Voicemail, caller ID & forwarding included |
| International calling | Extra plan required | Select destinations included |
Get started with Plexatalk today
For some households, EE’s bundled approach will absolutely make sense. If you want a straightforward setup with one provider handling everything, it keeps things simple.
But independent VoIP can offer better long-term flexibility.
For example, with Plexatalk you can keep your number independent from your broadband provider, use VoIP apps across multiple devices, forward calls to mobiles, and switch internet providers later without needing to migrate your landline again.
It also allows customers to continue using existing home phones with an optional adapter, rather than replacing everything outright.
So while independent VoIP isn’t always about being the absolute cheapest option, many people see it as better long-term value — particularly if they want more control over their number, hardware and future broadband choices.
If you want to move to EE Full Fibre but keep your existing landline number through an independent VoIP provider such as Plexatalk, the process is usually quite straightforward.
The key thing is making sure the number transfer happens before your old phone service is cancelled.
Here’s how it typically works:
Arrange your new EE broadband installation first. At this stage, you don’t need to cancel your current phone service manually.
Keeping the old line active is important for the number transfer process.
Decide which VoIP provider you want to use for your home phone service.
You’ll normally be asked whether you want to:
Your VoIP provider will arrange the transfer of your landline number from your existing provider.
This is known as a number port.
You’ll usually need:
This part is very important.
Do not cancel your existing phone line before the port completes. If the line is cancelled too early, the number can sometimes be lost permanently.
Your current provider should remain active until the transfer date is confirmed.
Once your VoIP service is ready, you can:
On the agreed porting date, your number should begin routing through the new VoIP service.
Test inbound and outbound calls to make sure everything is working correctly.
In many cases, once the number transfer completes, the old phone service linked to that number is automatically ceased by the previous provider.
That’s why it’s important to plan the order carefully and avoid cancelling services too early.
In most cases, yes. Existing landline numbers can usually be transferred to EE Digital Home Phone or to an independent VoIP provider through a process called number porting. The most important thing is not cancelling your current phone line before the transfer is completed.
Usually, yes. EE Digital Home Phone is typically added alongside your broadband package, with separate call plans depending on how you use the service. Prices vary depending on whether you choose pay-as-you-go calls or inclusive call bundles.
EE Digital Home Phone is generally designed to work with EE’s own broadband hardware and routers. Independent VoIP providers are usually more flexible and often work with a much wider range of routers and networking equipment.
Very often, yes. Many cordless DECT phones and even some corded phones can continue working through a VoIP service using an adapter or compatible base station. In most homes, there’s no need to replace every handset.
Digital Voice and VoIP services rely on your broadband connection. If your internet service stops working, your home phone service will normally stop as well until the connection returns.
Usually, yes. Landline numbers can normally be ported between providers, including moving from EE to an independent VoIP provider later on. Some people choose VoIP specifically because it keeps the number independent from the broadband provider long term.
Not normally. Because VoIP relies on broadband equipment and routers powered inside the home, power cuts will usually interrupt the service unless backup power or mobile failover options are in place.
Yes — most UK VoIP providers support emergency 999 and 112 calls. However, because VoIP depends on internet and power availability, it’s sensible to have a mobile phone available as a backup in case of broadband or power outages.
EE Digital Voice is VoIP but it’s locked down to the EE infrastructure.
Switching to EE Full Fibre doesn’t mean losing your landline number.
For most households, keeping your existing number is usually a straightforward process as long as the transfer is handled correctly and the old line isn’t cancelled too early.
EE Digital Home Phone will suit plenty of people who simply want a home phone service bundled neatly alongside their broadband. It’s familiar, relatively simple to set up, and keeps everything under one provider.
At the same time, independent VoIP services offer a different kind of flexibility.
If you’d rather use your own hardware, keep your phone number separate from your broadband provider, or make changing internet providers easier in the future, a standalone VoIP setup can give you more long-term control.
Many customers also like the ability to use apps, adapters, desk phones and call forwarding features in a way that feels more portable and adaptable than the traditional landline model.
Ultimately, both approaches can work well — it just depends on how much flexibility you want from your home phone setup going forward.
Many customers want to keep their home phone number while moving to VoIP, but they worry about losing their broadband connection. In this guide we’ll explain how porting your landline without losing broadband can be done.
This is a very common concern — especially now that many broadband companies are stopping traditional landline services.
The good news is that in most cases, your number can be moved safely. The important thing is choosing the right order and timing.
This guide explains the most common situations in simple terms.
This is the easiest and safest option.
Examples include:
If your new broadband is already working and your old landline is no longer needed for internet, we can usually port your number straight away.
Your broadband will stay working because it no longer depends on the old telephone line.
This is the smoothest setup for moving to VoIP.
Some providers, such as Plusnet, are moving customers away from traditional landlines.
What happens next depends on your plans.
If you are moving to a new broadband provider, we can normally arrange the number port on the same date as your broadband switch.
This can work very well, but there is one important risk to understand.
If your new fibre installation gets delayed for any reason:
This could leave you temporarily without:
Until either:
This situation is uncommon, but it can happen.
If you plan to stay with your existing provider, the safest option is usually:
Ask your provider to move your broadband onto SoGEA
(SoGEA is broadband without a phone line.)
Once the SoGEA service is active, we port your number to VoIP.
This is the safest method because your broadband is separated from the phone line before the number moves.
You may be without your landline service for around 1–2 weeks while the port completes.
The timing depends on whether your number has been ported before.
Your broadband should stay working throughout.
Some customers prefer a quicker and more seamless switch.
In this case:
This often works well and reduces downtime for the phone service.
However, there is slightly more risk if the broadband order is delayed or changed unexpectedly.
Phone number ports are not always instant.
They can sometimes take:
This is normal within the telecoms industry.
The good news is that we can often prepare and schedule everything in advance so the switch happens on planned dates.
Every provider handles things slightly differently, and some situations can be more complex than others.
If you are unsure which option is best, we are happy to help guide you through it.
You can get started here:
We’ll help you move your number as safely and smoothly as possible.
Potentially — but as long as everything is handled correctly, usually no.
If your broadband still relies on your phone line, porting the number can automatically cancel the broadband service. This is why planning the timing correctly is very important.
If you already have alternative broadband such as Full Fibre, Starlink or 4G/5G broadband, your internet service should not be affected when the number is ported.
If needed, we can help guide you through the safest option before placing the port request.
SoGEA stands for Single Order Generic Ethernet Access.
In simple terms, it means broadband without a traditional phone line.
Many providers are moving customers to SoGEA as the UK moves away from old copper phone services.
Usually, yes.
Moving your broadband to SoGEA or FTTP before porting your number is normally the safest way to avoid losing internet access. This being said, it does mean the phone line will be down until the number can be ported.
Once the broadband is separated from the phone line, your number can then be ported to VoIP without interuption to your existing broadband.
Most home number ports take around 1–2 weeks.
The exact timing can depend on:
Your current provider
Whether the number has been ported before
The type of phone line involved
We can often schedule ports in advance to help everything run smoothly.
Yes, this is possible in many cases.
However, if your new broadband installation is delayed, your phone number may still port successfully while your internet is left disconnected temporarily.
For this reason, some customers prefer to separate the broadband switch and the number port.
Once your number has successfully ported to VoIP, the old landline service is normally cancelled automatically.
Your phone number will then work through your VoIP service instead.
Yes.
We can port most UK landline numbers to Plexatalk VoIP services.
If you are unsure, contact us and we can check your number for you.
This is one of the biggest reasons we recommend careful planning.
If a number port completes before the new broadband is active, you could temporarily lose both phone and internet service.
This can usually be avoided by:
Installing alternative broadband first
Moving to SoGEA before porting
Scheduling the port carefully
Yes.
Many customers continue using their existing home telephones with a VoIP adapter or compatible router.
We can help advise on the best setup for your home.
If you’re switching to The One Broadband and want to keep your landline number, you may be wondering what happens to your existing home phone or the best way to keep your home phone going.
That’s why we wrote this little article you’re reading now – Best Way to Switch to the One Broadband and Keep Landline.
With Plexatalk, you can move your existing landline number to VoIP, keep using your current home phone if you want to, and choose a rolling monthly plan from just £4 per month.
Some The One Broadband packages are broadband-only. According to The One Voice Price Guide, customers who choose broadband without a landline will not have a dial tone and will not be able to make or receive calls from their home phone.
That means if you currently have a traditional landline with BT, Sky, TalkTalk, Plusnet, or another provider, your phone number could be at risk if you switch without making arrangements first.
For many households, that number is still important. It may be used by family, friends, banks, doctors, care alarms, tradespeople, or long-standing customers.
The One Broadband offers The One Voice as an optional phone service.
Their published price guide lists The One Voice including UK landline and mobile calls at £12 per month.
For some customers, that may be fine. But if you don’t use hundreds or thousands of minutes every month, you could be paying more than you need to.
At Plexatalk, our residential VoIP plans are rolling monthly with no minimum contract term. All we ask for is 30 days’ notice.
Our plans include:
Micro – £4/month
100 UK landline and UK mobile minutes
Basic – £6/month
250 UK landline and UK mobile minutes
Standard – £10/month
500 UK landline and UK mobile minutes
Unlimited – £12.50/month
Unlimited UK landline and UK mobile calls, subject to a 2,000 minute fair usage policy
Our research shows the average UK customer makes around 300–500 outbound minutes per month, which means many households may find our Standard plan is a great fit — and still cheaper than The One Voice.
With Plexatalk, number porting is free.
That means we can transfer your existing landline number away from your old provider and bring it onto our VoIP platform.
Once your number is with Plexatalk, it is no longer tied to your broadband supplier. So whether you use The One Broadband now, or switch again in the future, your phone number can stay with you.
All Plexatalk residential VoIP plans include:
You can also add an optional adapter for £50 one-off if you want to keep using your old landline handset.
Many people think switching to VoIP means throwing away their current home phone. That usually isn’t true.
With a VoIP adapter, also known as an ATA, you can plug your existing cordless or wired landline phone into your broadband connection.
The setup is simple:
This is ideal if you like your current handset and don’t want to change how you use the phone at home.
You don’t need a physical home phone at all if you don’t want one.
Plexatalk can forward calls from your landline number to your mobile, helping you keep your number active while answering calls wherever you are.
This is useful if you:
Tell us your current landline number, your existing provider, and when you plan to switch to The One Broadband.
Pick the plan that matches your calling habits:
You can choose:
We handle the number transfer process for you.
Once your number has moved to Plexatalk, you can make and receive calls using your chosen setup.
The One Voice may cost £12 per month.
Plexatalk starts at £4 per month, with plans designed around different levels of usage.
That means you can avoid paying for more than you need, while still keeping your landline number and gaining modern VoIP features.
You also get more flexibility because your phone service is separate from your broadband contract.
Yes. Plexatalk can port UK landline numbers to VoIP, allowing you to keep your existing number.
No. You can use an independent VoIP provider like Plexatalk instead.
Yes. With our optional £50 adapter, you can use your existing landline handset.
No. Plexatalk residential plans are rolling monthly with no minimum contract term. We simply ask for 30 days’ notice.
Our research shows the average UK customer makes around 300–500 outbound minutes per month. For many households, the Standard plan at £10/month is a strong fit.
Switching to The One Broadband does not mean you have to lose your landline number.
It also does not mean you have to pay £12 per month for voice service if you don’t need to.
With Plexatalk, you can keep your number, choose a plan that suits your usage, use your existing phone, forward calls to your mobile, and stay in control with a rolling monthly plan.
View our residential VoIP packages to get started.
Switching to Community Fibre (or any full-fibre broadband) means your traditional copper landline will stop working — unless you add a digital phone service. Community Fibre offers this as a landline add-on for £10/month.
But you’re not limited to that option.
With an independent VoIP provider like Plexatalk, you can keep your home phone experience — including your existing landline number — for just £4/month. All calls go over your broadband connection, and you can still use the handset you already have.
Same trusted landline. Less than half the price. Easy switch.
Across the UK, the way we connect is rapidly changing. Full fibre broadband is replacing the decades-old copper network that traditional home phone lines rely on. It’s a necessary upgrade—faster speeds, greater reliability, better for the future—but there’s one consequence many people don’t expect: switching to fibre broadband can mean losing your landline.
That comes as a real surprise for a lot of households. The landline is still the most trusted way to stay in touch for many families, especially those who value clear call quality, easy-to-use handsets, and a phone that works without needing a smartphone. So, when upgrading to a shiny new fibre connection suddenly puts that at risk, it’s natural to feel a bit uneasy.
Providers are offering solutions. For example, Community Fibre can add a home phone service on top of your fibre broadband plan — but it comes as a paid extra, starting from around £10 per month.
The good news is: you have options. With digital landline alternatives like Plexatalk, you can keep the traditional landline experience you rely on — including your existing number — for less. Our plans start from just £4 per month, giving you a smarter, more affordable way to stay connected as the UK moves into the fibre future.
If you’re moving to Community Fibre’s full-fibre network, the traditional copper phone line is no longer required. However, if you still want to keep a “home phone” experience, you’ll pay extra. Community Fibre offers a VoIP home-phone add-on at £10/month.
The catch: you’re effectively already paying for broadband connectivity—the fibre line into your home doesn’t require the extra landline rental. Adding the phone service is an upsell, bundled on top of your internet plan. In other words: you pay your broadband cost, and now you’re being asked to pay an extra £10 each month just to retain the feel of a “normal” landline.
Compare that with other fibre-only providers: for instance, some VoIP home-phone services via other ISPs start at £10.25+ per month for unlimited UK landlines (and often extra for mobiles or international calls). In sum: while £10/month isn’t extreme, when you stack it on top of your broadband bill it adds up—and you need to ask whether you really need the full home-phone bundle (features, unlimited mobile calls etc) or whether a leaner alternative can serve you just as well.
The reality is that copper landlines are being phased out across the UK. The national analogue phone network — the system traditional landlines rely on — will be switched off by January 2027. After that point, calls will no longer be delivered over the old copper wiring. Everything will move to digital technology, typically using your broadband connection.
So if you currently have a standard landline, you will eventually need to switch to a digital voice service (like VoIP) to keep making and receiving calls. Providers have already stopped installing new copper landlines, and maintenance on the network will continue to wind down as the deadline approaches.
But here’s the important part: moving away from copper doesn’t mean losing your landline. You can keep:
The only thing that changes is the underlying technology — and most of that happens behind the scenes.
In short: you won’t be able to stay on copper forever, but you can keep your landline life exactly as you know it, with a modern service that’s ready for the future.
You can read more about the Switch Off on the Ofcom website.
The biggest change happening to home phone services today is the shift from copper phone lines to internet-based calling. This is where VoIP — Voice over Internet Protocol — comes in. Instead of sending your voice through the old copper network, VoIP converts your speech into digital data and sends it over your broadband connection. To you, it still feels like a normal phone call — but behind the scenes, the technology is much smarter.
This transition isn’t optional in the long term. The UK’s traditional phone network (the PSTN) is being retired, and by 2027 every home and business will need to move to a digital alternative. So even if you haven’t switched yet, the change is already coming.
VoIP has several major advantages over the legacy system:
There’s a misconception that VoIP requires new equipment or complicated setup — not true. You can often keep your existing handset using a simple adapter or by plugging it into a compatible router. If you prefer, you can also make and receive calls through an app on your mobile or tablet.
In short: VoIP still gives you the reliable, familiar landline experience — but with greater convenience, modern features, and a technology foundation built for the fibre future.
Keeping your home phone shouldn’t mean overpaying. With Plexatalk Domestic VoIP, you can keep the familiar landline experience you trust — from just £4 per month — and save significantly compared to Community Fibre’s £10/month home phone add-on.
Even better, Plexatalk works with any broadband provider (such as Virgin, TalkTalk, BT, Toob, Trooli, Starlink and 3). Whether you’re switching to Community Fibre or already with another fibre network, you can add a reliable landline-style service without being locked into bundles or upsells you don’t need.
And there’s no need to change the way people reach you. We offer free number porting, so you can keep your long-held landline number with zero hassle. Our service also includes voicemail, caller ID and call forwarding as standard — modern features to make your home phone more useful than ever.
Switching to a digital landline shouldn’t mean giving anything up — in fact, with Plexatalk, you gain more. We’ve built our home phone service to feel familiar and simple, while quietly delivering modern features that make everyday communication easier.
Never miss a message again. Advanced voicemail captures every call and can send messages straight to your email — ideal when you’re away from home or want to check quickly on a mobile.
Unwanted sales calls and nuisance numbers are a thing of the past. With built-in call blocking, you stay in control of who gets through.
Caller ID comes as standard, so you always see who’s on the other end before you pick up.
Heading out? Forward calls to your mobile and continue conversations wherever you are — no extra fuss.
If you like having extensions around the home — kitchen, hallway, bedroom — Plexatalk allows you to add multiple handsets easily, just like a traditional landline setup.
Because calls run over your broadband connection, audio quality is crisp and stable — especially on full-fibre networks.
Prefer your existing handset? Just add our optional £50 adapter and continue using the phones you already know.
Upgrading to a digital landline shouldn’t mean replacing the phone you’re already comfortable with. That’s why Plexatalk is designed to work seamlessly with the standard home telephones you already own.
All you need is a VoIP adapter (also called an ATA). It plugs into your broadband router, and your phone plugs into the adapter — that’s it. If you can connect a kettle or a TV, you can set up Plexatalk. No rewiring, no complicated menus, and no relying on a technician to visit your home.
We provide quick start guidance that walks you through each step, and our support team is ready to help if you want a little reassurance along the way. Most households are up and running within minutes.
Prefer a more modern setup? You can also choose to use VoIP-ready handsets or even make calls through an app on your mobile or tablet — the choice is yours.
Plexatalk is the ideal home-phone solution for anyone moving to full-fibre broadband and wanting to keep a traditional landline without the extra cost. If you’re upgrading to Community Fibre or another fibre-only provider, Plexatalk lets you stay connected on your own terms.
It’s especially useful for older relatives who prefer the reliability and simplicity of a familiar handset, and don’t want to rely solely on mobile phones. Families can feel confident knowing there’s always a stable way to reach home.
For home workers, Plexatalk provides a clear, professional-quality phone line that keeps business calls separate from personal ones — without needing a separate broadband plan.
And if you’re simply tired of paying premium prices for basic phone access, Plexatalk brings fair, modern pricing to both households and small businesses alike.
If a dependable, cost-saving phone service matters to you — Plexatalk fits perfectly.
When choosing how to keep your landline on a fibre broadband connection, cost is an important factor — especially if you don’t use your home phone heavily.
Community Fibre offers a home-phone add-on at £10 per month, which works out to £120 per year. It’s a straightforward option if you want everything under one provider.
Plexatalk gives you another choice. Our Micro plan starts at just £4 per month, totalling £48 per year. That means you could save £72 every year while still enjoying the familiar landline experience — often with more flexible features included.
But the real difference is control. Instead of a single preset bundle, Plexatalk lets you pick the plan that suits how much you actually call — from light-use households to frequent callers and families who keep in touch internationally.
Here’s a simple side-by-side:
Simple, factual comparison so you can choose what fits your calling needs.
| Service | Monthly Cost | Yearly Cost | Flexibility |
|---|---|---|---|
| Community Fibre Landline Add-On | £10 | £120 | Single option |
| Plexatalk Micro Plan | £4 | £48 | Multiple plan choices |
That’s a potential saving of £72/year with Plexatalk Micro, with the ability to choose a higher-minutes plan if your calling needs grow.
No downtime, no complicated changeover — just clear calls and your same trusted number.
Full-fibre broadband is the future of connectivity in the UK. But while copper landlines are being retired, that doesn’t mean you should have to pay high monthly add-on charges just to keep the home phone experience you rely on.
Plexatalk gives you the smart alternative. You keep your existing phone number, use the handsets you already own, and enjoy all the benefits of a modern digital line — at a price that actually reflects your needs. No bundles. No hidden fees. Just a reliable, flexible landline service designed for the fibre era.
If you’re moving to Community Fibre or any other fibre-only broadband provider, now’s the perfect time to switch. Stay connected to the people who matter most — while saving money every year.
Compare residential plans and sign up here or for business use please get in touch today.
Yes. If you move your home broadband to Community Fibre (or any full-fibre provider) and want to keep a landline, you can port your current number to Community Fibre and use their £10/Month add-on or into a VoIP service (such as Plexatalk from £4/Month) and continue using the same number and handset.
Not necessarily. Moving to full-fibre broadband means the old copper-based network is no longer needed for internet or phone. But you can keep the landline experience by using a VoIP add-on — so you still have a “home phone” feel, just using your broadband connection instead of the copper line.
The PSTN (Public Switched Telephone Network) and other legacy copper-based phone networks in the UK are being retired. The current target date for the full switch-off is January 31 2027. After that date, analogue landline services will no longer be supported. You will need a digital voice solution via broadband.
No. With Plexatalk you can keep your existing handset. By using a simple adapter (if your router doesn’t support VoIP directly) you plug your home phone into the new system and continue using it just like before.
Yes — for most households, yes. Your calls are routed over your home broadband connection rather than copper wiring. You’ll still have voicemail, caller ID and call forwarding. The quality can actually be better, provided your broadband is reliable.
Then choosing a smaller-minutes plan (like Plexatalk’s “Micro” plan) may make more sense than a full unlimited add-on. Instead of paying for a high-cost landline bundle you barely use, you pay for what you need — which can make substantial savings.
In most cases no. With a VoIP solution you simply plug an adapter into your router, plug your phone into the adapter (or use your router’s phone port) and you’re done. There’s minimal disruption and your number remains the same.
You can almost always keep your landline number when moving to VoIP via number porting. Plan the timing, don’t cancel early, and check any devices (like telecare alarms or lift lines) before you switch.
Short answer: Yes — most UK customers can keep their existing landline number by porting it to a VoIP provider. Number porting is a regulated process that allows you to keep your phone number when you change provider or technology, so you don’t lose a familiar point of contact for friends, family, or customers.
The UK’s old copper Public Switched Telephone Network (PSTN) is being retired on 31 January 2027, after which traditional landlines will stop working. Openreach has already introduced a national “stop-sell” of new analogue services across all exchanges from 5 September 2023, meaning new or upgraded phone lines must now be digital (VoIP or fibre-based).
Choose a VoIP provider → complete and submit a Letter of Authority (LOA) so they can request the port → your provider confirms a port date (your old line stays active until then) → on the day, connect your VoIP service and test inbound/outbound calls and any connected devices (alarms, payment terminals, lift or emergency lines). Don’t cancel your current line until after the port completes, or you risk losing the number.
Number porting simply means transferring your existing phone number from one telecoms provider to another so you can keep using it after you switch. In the UK, this process is regulated by Ofcom, which requires all communications providers (CPs) to offer number portability, ensuring customers can change provider or technology without losing their number.
There are two main types of porting: mobile and fixed-line. Mobile number porting uses a PAC code to move your mobile number between networks. Fixed-line (landline) porting works differently — instead of using a code, you give permission to your new provider to manage the process for you. This is the method you’ll use when moving your landline number from a traditional PSTN line to a VoIP (internet-based) service.
In a fixed-line port, the Gaining Provider (GP) — the company you’re switching to — drives the process from start to finish. The Losing Provider (LP) — the company you’re switching from — must release the number once authorised. The Range Holder (the telecom operator originally allocated that number block) keeps the number registered on its system and ensures calls continue to be routed correctly after the move. To start the process, you’ll usually sign a Letter of Authority (LOA) confirming you own the number and give consent for the GP to act on your behalf.
Behind the scenes, ported numbers are managed using prefix-based routing, so calls are first recognised by the Range Holder’s network and then directed to your GP.
Porting is free to request — Ofcom rules prohibit providers from blocking or charging you simply for taking your number elsewhere — though some may add a small administration fee. Any such cost must be clearly disclosed and transparent before you agree to the switch.
Short answer: Yes — in almost all cases, you can keep your existing landline number when you switch to a VoIP (internet-based) or full-fibre Digital Voice service. Ofcom rules guarantee most customers the right to port their number between communications providers, even when moving from the old copper PSTN network to an all-IP setup.
For most home users and small businesses, number porting is straightforward: your new Gaining Provider (GP) will request the transfer from your current Losing Provider (LP) once you’ve authorised it. The number moves across on an agreed port date, and you can continue using it immediately through your VoIP service.
However, there are a few exceptions and edge cases to be aware of:
Important: Don’t cancel your current phone line before the port completes. Doing so can permanently break (“orphan”) the number. Instead, let your new VoIP provider manage the transfer — this is the best-practice approach set out in Ofcom guidance to ensure a smooth, uninterrupted switch.
The UK’s long-running Public Switched Telephone Network (PSTN) — the copper-based system that’s carried landline calls for decades — is being retired nationwide by 31 January 2027. After this date, traditional analogue phone services (including Wholesale Line Rental, or WLR) will be permanently switched off, and all voice calls will run over digital, IP-based connections instead.
This isn’t just a change for broadband users — it affects every home and business that still relies on a standard landline. Whether you use your line for voice calls, fax machines, card terminals, or alarm systems, the move to VoIP (Voice over Internet Protocol) or Digital Voice services is unavoidable. The technology that underpins the old copper network simply isn’t compatible with full-fibre infrastructure or modern internet services.
Since September 2023, Openreach has enforced a national “stop-sell”, meaning you can no longer order or renew services that depend on the PSTN, such as standard WLR phone lines. Any changes to existing lines — including new orders, upgrades, or migrations — now move customers to IP-based alternatives like SoGEA (Single Order Generic Ethernet Access) or FTTP (Fibre to the Premises) with VoIP.
In practical terms, this means that your landline will become VoIP-based whether you switch providers or not. Even if you stay with your current supplier, they’ll eventually move your voice service onto digital technology.
BT and other major providers have confirmed the 2027 deadline and begun large-scale migrations. Planning your move early avoids the last-minute rush, gives you time to test compatible equipment, and ensures you can keep your number and stay connected well before the national switch-off.
Porting your landline number to VoIP is normally straightforward, but taking a structured approach helps avoid downtime or lost calls. Here’s how the process works in practice for UK homes and small businesses.
Start by choosing a VoIP provider and package that fits your needs. Look at core features such as voicemail-to-email, call queues, mobile apps, and multi-device support. Check contract terms and whether you’ll need any extra hardware, such as an ATA (Analogue Telephone Adapter) or an IP handset.
If you have a local 01 or 02 number, confirm that your chosen provider supports geographic numbers in your area. For business setups, ask whether they can handle partial ports — transferring only some numbers from a multi-line or DDI range — if needed.
You can signup with us today for residential VoIP and business VoIP.
You’ll need to provide your account name, service address/postcode, current provider (LP), and the numbers to port. Make a note of any linked services such as fax lines, alarms, or payment terminals, as these may need reconfiguration or replacement.
Your new Gaining Provider (GP) will ask you to complete a Letter of Authority (LOA) confirming that you’re the account holder and authorising them to act on your behalf. Make sure every detail on the LOA matches your existing account record exactly — even small differences (like a missing flat number or postcode) can cause a rejection.
Once your order is placed, your GP will propose a committed port date. On that day, the number moves from the LP to your new VoIP service. Expect a brief cutover window (typically under an hour).
If you’re moving to FTTP or SoGEA broadband at the same time, your provider may arrange a simultaneous provide — installing broadband and porting your number in one coordinated step to minimise disruption.
During the port, there may be a short period when inbound calls don’t connect. Once the GP confirms completion, test inbound and outbound calls, check CLI (caller ID) display, and make sure all extensions, call queues, and voicemail greetings work as expected. Update any IVRs or call routing rules if you use a business VoIP system.
Only cancel your old service after confirming that calls reach your new VoIP line correctly. Early cancellation can “orphan” your number, making recovery difficult.
Single-line residential ports are often completed within a few working days. Business or multi-line ports may take longer due to validation and coordination between providers. Ofcom guidance sets general expectations but doesn’t fix specific timeframes — each provider’s process can vary.
Porting requests are free from a customer perspective, though some providers may charge a small administration fee. Always check for transparency before agreeing to your switch.
Most number porting issues happen not because of technical limits, but because of timing or paperwork mistakes. Here’s what to watch out for so you don’t risk losing your number during the switch to VoIP.
The most common mistake is cancelling your landline too soon. Once a service is ceased, the number can become “orphaned” and may not be recoverable. Ofcom guidance makes it clear: always let the Gaining Provider (GP) handle the porting request. They’ll coordinate directly with your Losing Provider (LP) so your old line stays active until the number has fully transferred. Only cancel the legacy service after confirming that calls reach your new VoIP line correctly.
A mismatched name, postcode, or account number on your Letter of Authority (LOA) is a leading cause of port rejections. Double-check every field before submitting — even minor inconsistencies can cause delays or force you to restart the process.
If you’re moving office or home, plan carefully. Start the port before the old line is deactivated, or arrange a “simultaneous provide” so your broadband and phone service go live together. If your current provider has given notice of a service cease, alert your new provider immediately — ports can’t proceed once the number has been released.
Avoid scheduling your port during holidays or out-of-hours periods. Plan for a time when you can test calls straight away, especially if you rely on your line for business or alarm monitoring.
Keep records: order references, confirmation emails, the signed LOA, and screenshots of your current account. These provide evidence if you need to raise a support ticket or escalate with your GP, LP, or — in rare cases — Ofcom or the Office of the Telecommunications Adjudicator (OTA2). Clear documentation helps resolve disputes quickly and improves your chances of recovering a number if anything goes awry.
Switching to VoIP doesn’t just move your calls to the internet — it changes how your phone service connects and what keeps it running. While voice traffic itself uses very little bandwidth, a stable broadband link is essential for good call quality. Any reliable connection will work — FTTP, SoGEA, cable, or even 4G/5G — but consistency matters more than speed. Low latency and minimal jitter are key to keeping conversations clear and delay-free.
With VoIP or Digital Voice, your phone no longer connects to a wall socket carrying a copper line. Instead, it plugs into your router or an Analogue Telephone Adapter (ATA), which converts analogue signals into digital ones. Many modern broadband routers include a built-in phone port for this purpose.
If you use cordless DECT phones, you can usually connect the base station directly to the router or ATA, and continue using handsets around your home or office as before. Businesses with internal extensions or multi-line setups may need minor rewiring or an IP phone system, but in most single-line homes, it’s as simple as one plug-in.
One big change with digital voice is power dependency. Traditional landlines drew power from the exchange and worked during a local power cut; VoIP systems rely on mains electricity for your router and ONT (optical network terminal). When power goes out, so does your phone — unless you have a backup.
Ofcom expects providers to offer battery-backup or resilience options, especially for vulnerable or telecare users. Many ISPs now supply small battery units or suggest an uninterruptible power supply (UPS) to keep your broadband equipment running long enough for emergency calls.
Planning ahead for these details ensures your new VoIP line performs reliably — even when the lights go out.
Your landline may do more than just carry voice calls — many homes and businesses still use it for other connected devices. As the UK moves away from the traditional copper PSTN, these systems may stop working unless they’re upgraded or reconfigured to work over IP.
Common examples include:
These devices often rely on the electrical and signalling characteristics of an analogue phone line, which aren’t replicated on VoIP. Once your service moves to digital voice, they may fail to dial, send data incorrectly, or drop the connection mid-call.
The solution varies by device. Some equipment can work with a VoIP adaptor (ATA), but many older systems need a network upgrade or dedicated IP module. Alarm and telecare suppliers are rolling out IP-compatible versions designed for broadband or mobile networks.
Before switching, contact each device’s supplier or maintenance company to confirm compatibility and plan any changes. This is especially important for lifeline and safety-critical systems — upgrading them ahead of the PSTN switch-off ensures continuity and avoids losing essential monitoring functions once your landline becomes digital.
In the UK, number porting is regulated by Ofcom, which requires providers to make number portability available and to avoid blocking or overcharging customers who wish to take their number elsewhere. In most cases, porting your landline number to VoIP is free to request, though some providers apply small administrative fees to cover processing or engineering work.
At Plexatalk, we believe keeping your number shouldn’t cost extra — so we don’t charge any fees for porting in or out on residential connections. You can move your number to Plexatalk, or away from it in future, at no cost. Business or multi-line ports may sometimes carry a charge due to additional coordination, but all fees are clearly disclosed in advance.
Porting times vary: simple ports often complete in a few working days, while more complex transfers can take longer. Common factors include mismatched account details, multi-line or DDI ranges, bulk or phased orders, and public holidays that delay scheduling.
For broadband upgrades such as FTTP or SoGEA, many customers follow a “provide then port” approach — activating the new internet connection first, then porting the number once stable connectivity is confirmed, usually within 5–10 working days.
If you’re moving home or office and switching to VoIP at the same time, whether you can keep your number depends mainly on your area code.
If you’re staying within the same geographic area — for example, still within an 01 or 02 code such as 020 for London or 0161 for Manchester — you can normally keep your number without issue. The VoIP service will route your calls over the internet rather than through the local exchange, but the number itself stays tied to that region.
If you’re moving outside your original area code, the situation changes. Ofcom’s rules don’t require providers to support out-of-area ports, because geographic numbers are linked to specific regions. Some VoIP providers, including Plexatalk, can still host your old number as a “virtual” geographic number, meaning you keep it for inbound calls even though your broadband connection is elsewhere.
In these cases, many customers choose a two-number approach:
You can use call forwarding, IVR menus, or recorded announcements (“Our new number is…”) to guide callers gradually toward the new line. This gives you flexibility while maintaining a consistent point of contact during and after your move — ideal for both home movers and small businesses wanting to stay reachable.
Larger or more complex business setups sometimes need a little extra planning to ensure a smooth port to VoIP. If your organisation uses multiple numbers, DDI ranges, or integrated voice-and-data services, coordination between your telecoms and IT teams is essential.
In some cases, you may only want to move the voice numbers to a new provider while keeping data circuits (such as broadband or leased lines) with the existing supplier. This is known as a partial port. It’s common during phased migrations — for example, when upgrading connectivity to fibre but keeping a phone system in service. Partial ports require additional validation between providers, so expect longer lead times and more detailed paperwork.
After porting, VoIP makes it easier to route calls flexibly across sites. You can maintain a geographic presence in multiple areas and apply time-of-day or hunt-group rules to direct calls to different teams or offices. This is particularly useful for companies consolidating regional numbers or managing hybrid working arrangements.
For business and residential VoIP users alike, it’s vital that your provider holds the correct installation or contact address for 999/112 emergency calls. This data — sometimes referred to as ELT (Emergency Location Type) or CLI address records — ensures that emergency responders can locate the caller quickly if needed. Always confirm with your VoIP provider that these details are accurate, especially after a move or network reconfiguration.
Planning and validating these elements early helps businesses avoid disruption and maintain compliance when migrating complex voice setups to IP.
At Plexatalk, we know that switching your landline to VoIP isn’t just about technology — it’s about peace of mind. Our porting process is designed to make the move smooth, transparent, and disruption-free, whether you’re a homeowner or running a small business.
Before anything begins, we pre-check all key details — name, address, postcode, and account information — to catch mismatches that can delay or reject a port. We provide clear LOA templates and guide you through completing them correctly. Where required, we liaise directly with the Losing Provider (LP) for early donor validation, ensuring your request is accepted first time.
Our engineering team schedules ports carefully to reduce downtime, with the option of out-of-hours or weekend cutovers for business users. We can also apply temporary call forwarding so incoming calls reach you even during the brief porting window — meaning no missed calls while routing updates complete.
Every Plexatalk number is provisioned with a proper CLI (Caller Line Identification) and full UK geographic number support. We maintain accurate emergency service address records so 999/112 calls route correctly, and we offer guidance to keep details current after any move.
Because digital voice depends on mains power, we offer battery-backup options and provide advice on resilience for vulnerable or telecare users, in line with Ofcom expectations.
To simplify your switch, Plexatalk provides migration packs including vendor checklists for alarms and payment terminals, plus sample IVR and voicemail scripts to help you update callers smoothly.
The result is a porting experience that’s personal, predictable, and fully compliant — helping you keep your number and stay connected with confidence.
Yes. When you upgrade to full-fibre broadband (FTTP), your phone service moves to VoIP (internet-based calling). Your existing landline number can usually be ported and retained, so your contacts can still reach you on the same number — it just works through your router rather than a copper line.
Timing varies depending on complexity. Single residential or small-business ports are often completed within a few working days once details are confirmed. More complex or multi-line ports may take longer, as they require extra coordination between providers. While there’s no fixed SLA, Plexatalk keeps you updated throughout and schedules ports at a convenient time.
Only briefly. During the cutover window — typically less than an hour — inbound calls may not connect while routing updates complete. We schedule ports carefully and test both inbound and outbound calls once live to confirm everything’s working.
If your old line has been cancelled within the last month, your number might still be recoverable. After that, it’s likely to be released back to the range holder, and porting may no longer be possible. Always let your new provider manage the port before cancelling the old service to avoid losing your number.
Yes. Even though BT Digital Voice is already IP-based, it’s treated as a fixed-line service under Ofcom’s porting rules. The same porting process applies, and Plexatalk can transfer your number directly.
Yes, but with one important difference: VoIP depends on power and internet connectivity. Make sure your installation address is correctly registered with your provider for 999/112 calls, and consider a battery backup (UPS) or mobile fallback for use during power cuts.
Ready to make the switch? At Plexatalk, we make keeping your number simple and stress-free.
Start with a free porting pre-check — we’ll confirm whether your number can be moved, outline typical timelines, and flag any details that might need adjusting before the process begins. If you’re new to VoIP, you can even try a no-obligation trial seat to experience digital voice quality and features first-hand.
For businesses or organisations with multiple lines or complex setups, our team offers a 15-minute discovery call to map out your migration, review existing systems, and plan the smoothest path to VoIP.
Whether you’re a homeowner wanting to keep your family number or a small business moving your phones online, Plexatalk’s specialists are here to help — with no porting fees, clear communication, and full UK support every step of the way.