best phone system for estate agents

No matter if you’re running as a one man band or have a big team on your hands, the presence of a landline number, custom voicemail and all the features you get with a modern phone system are practically a necessity when it comes to running an Estate and Letting company.

What makes a great phone system for Estate Agents?

The best phone system for estate agents should be a reliable phone system that supports forwarding calls, out of hours forwarding, call recording, call waiting, IVR menu options and call logging are all features we believe make a great phone system for Estate Agents.

Digital Phone Lines for Estate Agents

The telecoms landscape in the UK is changing rapidly. With the planned switch-off of traditional ISDN and PSTN phone lines by 2027, many estate agents still using these digital phone systems will need to upgrade. These older systems, while reliable in their day, are now outdated and unable to keep up with the modern demands of a fast-paced industry like estate agency.

Estate agents relying on traditional digital phone lines could face disruption if they don’t prepare for the transition. The retirement of these systems is part of a nationwide move towards internet-based communication, which offers far greater flexibility, cost savings, and scalability.

VoIP for Estate Agents

VoIP (Voice over Internet Protocol) is quickly becoming the go-to choice for estate agents as the telecoms industry transitions away from traditional phone lines. Unlike ISDN or PSTN systems, VoIP operates over the internet, offering a range of features and benefits that align perfectly with the needs of estate agents.

Key Benefits of VoIP for Estate Agents

  • Cost Savings
  • Reliability and Business Continuity
  • Improved Client Experience
  • Future-Proof Technology
  • Scalability for Growing Teams
  • Remote Working Capabilities

Advanced Features Estate Agents Benefit From With VoIP

VoIP systems come loaded with features designed to improve efficiency and client communication, such as:

  • Call forwarding and routing
  • Voicemail-to-email transcription
  • Interactive Voice Response (IVR) menus
  • Call recording for compliance and training
  • Integration with CRM systems

What is the Best Phone System for Estate Agents?

Scalability and Flexibility

A great phone system for estate agents should be able to grow with your business. Whether you’re expanding your team or opening a new branch, the system should make adding new users or locations seamless. Cloud-based systems are particularly useful in this regard, as they allow estate agents to stay connected across multiple offices and even while working remotely

Mobile Integration

In today’s fast-paced property market, estate agents are often on the go. Mobile integration is crucial, enabling agents to make and receive calls on their smartphones using the business number. This not only ensures professionalism but also means no call is ever missed, whether your team is at a property viewing or a client meeting.

Cost-Effectiveness

Estate agents need a phone system that fits their budget while still offering all the necessary features. VoIP (Voice over Internet Protocol) systems are a popular choice as they typically have lower running costs compared to traditional phone lines, and they often come with inclusive call packages and minimal set-up fees.

Enhanced Customer Experience

First impressions matter, especially in the estate agency world. Features such as professional IVR (Interactive Voice Response) menus, on-hold music or announcements, and the ability to route calls to the right agent quickly help ensure your clients receive a top-notch experience every time they call.

Analytics and Reporting

A quality phone system can also help estate agents track performance. Call analytics, such as the number of incoming and outgoing calls, average call duration, and missed calls, can provide valuable insights. This data can be used to optimise workflows, improve customer service, and ensure your team is operating efficiently.

Ease of Set-Up and Maintenance

Lastly, ease of use is key. Estate agents shouldn’t need an IT degree to set up or maintain their phone system. Look for providers that offer user-friendly interfaces and robust customer support to ensure a smooth experience from day one.

Bespoke Phone Systems For Property Agents

The best phone system for Estate Agents is one built bespoke around your business but without breaking the bank. Take SDM Propertly Ltd for example. They got in touch with us last year to upgrade their phone system. We supplied a bespoke system built around their business and their unique needs. Some features above they did not want and others they did.

Mark (Company Director) – ”Recently setup my office with VoIP phones, brilliant service. Came and installed everything for me and it was done perfectly. Phones have been running great.”

Why Upgrading Your Phone System Matters Now

As the ISDN switch-off approaches, estate agents must act to avoid disruption and embrace the benefits of modern communication systems. Upgrading to a VoIP or hybrid system not only future-proofs your business but also ensures you’re delivering the best possible experience for clients.

Next Steps: Transform Your Estate Agency’s Communication

Take the first step toward improving your agency’s communication by exploring our tailored phone system solutions.

Here’s how to get started:

  1. Get in touch to discuss your requirements: Schedule a free consultation to learn more about how our systems work.
  2. Select Your Solution: Work with our team to design the perfect phone system for your agency.
  3. Hassle-Free Installation: We’ll handle the setup and provide training so you can get started immediately.

Contact us today to find the best phone system for your estate agency and take your communication to the next level.

Why Choose Us For Your Estate Agent Phone System?

With years of experience supporting estate agents, we specialize in providing bespoke phone systems that fit your budget and business needs. Don’t wait for 2027—upgrade now and join hundreds of satisfied clients who trust us for their communication needs. Call today on 0330 057 6699 or see our contact page for more ways to get in touch.

Frequently Asked Questions About The Best Phone Systems For Estate Agents

Why do property agents need a professional phone system?

A professional estate agent phone system enhances your agency’s credibility, ensures calls are never missed, and helps you manage communications efficiently. Key features such as call forwarding, IVR menus, and voicemail enable you to deliver a seamless and professional experience to clients, regardless of whether you’re managing a small team or a large estate agency.

What is the difference between a traditional landline and an Estate Agent VoIP phone system?

Traditional landlines rely on physical telephone lines, whereas an Estate Agent VoIP (Voice over Internet Protocol) system operates over the internet. VoIP systems are often more cost-effective, offering advanced features such as call recording, analytics, and the flexibility to work remotely. For estate agents, VoIP ensures consistent communication, whether in the office, on the move, or working from home.

Can I use an estate agent phone system with my mobile phone?

Yes! Many modern estate agent phone systems, especially those powered by VoIP, offer mobile integration. This allows you to make and receive calls using your business number on your smartphone. This can be done either through VoIP apps or call forwarding. We offer both.

How much does a property agent phone system cost?

Costs can vary depending on the provider and the features you need. VoIP systems are generally more affordable than traditional landlines, see our pricing page for more details.

Can I keep my existing business number when switching to a new property agent phone system?

Yes, most estate agent phone system providers (inlcuding us) offer number porting, allowing you to retain your existing business number. This ensures continuity for clients and avoids any disruption to your agency’s operations.

What happens if there’s an internet or power outage?

VoIP systems for estate agents usually include failover options to handle internet outages. Calls can be automatically redirected to mobile phones or alternative devices, ensuring uninterrupted communication with clients, even during unexpected technical issues. There is a lot of ways to protect from power and internet outages.

Can I record calls on an property agent phone system for compliance or training purposes?

Yes, call recording is a standard feature in most modern estate agent VoIP phone systems. It’s a valuable tool for ensuring compliance, training staff, and resolving client disputes, making it an essential feature for estate agents.

Can I manage multiple office locations with one property agent phone system?

Yes, cloud-based property agent phone systems are ideal for managing multiple office locations. They centralise communication across branches, providing a consistent client experience no matter which location they contact.

Do estate agent phone systems offer out-of-hours call handling?

Yes, many estate agent VoIP systems allow you to set up out-of-hours call forwarding to voicemail, mobile phones, or other devices. Some systems also offer customisable automated messages to inform clients of your office hours or alternative contact options.

What support options are available for these phone systems?

Reputable property agent phone system providers offer robust customer support. Many also provide extensive resources such as user manuals and FAQs. If you use us for your phone system, you can expect most things to be resolved same day.