TalkTalk has been a familiar name in UK homes since the early 2000s, providing broadband, TV, and landline services. But with customer numbers falling, financial struggles making headlines, and the national landline switch-off approaching, many households are now asking: What happens to my landline if I leave TalkTalk?
The good news is: you don’t need to lose your number. With Plexatalk, you can switch from TalkTalk and keep your landline number. You can choose any broadband provider you like — even those that don’t support landlines or digital voice services. We’re here to make the move simple, stress-free, and future-proof.
TalkTalk at a Glance
TalkTalk began life in the early 2000s as part of the Carphone Warehouse group before becoming an independent company. Over the years, it built up a reputation as one of the UK’s budget-friendly telecom providers, offering broadband, pay TV, mobile, and fixed-line phone services. For many households, TalkTalk became the go-to for bundled packages that combined internet and landline in one affordable deal.
However, things have changed in recent years. TalkTalk’s market share has been steadily shrinking — from around 14% of the broadband market in 2022 to closer to 11% in 2025. That may not sound dramatic at first, but it represents hundreds of thousands of customers leaving for alternatives. The company has also faced ongoing headlines about rising debt, late payments to suppliers, and even rumours of a potential BT buyout.
It’s little wonder that customers are starting to ask difficult questions: Is my service stable long-term? What happens to my landline if I switch? With the TalkTalk landline switch-off looming as the UK moves towards digital-only phone services, those questions feel more pressing than ever.
The reality is that you don’t need to feel tied to TalkTalk’s network. If you want a TalkTalk Digital Voice alternative or simply want to make sure you keep your landline number when leaving TalkTalk, providers like Plexatalk make the process straightforward.
Can I Keep My Landline Number If I Leave TalkTalk?
The short answer is yes — you can keep your landline number when leaving TalkTalk. In fact, number portability is a legal right regulated by Ofcom. This means your phone number belongs to you, not to TalkTalk, and you’re entitled to take it with you if you change providers.
However, the process isn’t always straightforward. How easy it is to switch from TalkTalk and keep your landline depends on the type of package you’re on and how the switch is handled. If you’re in a bundled deal (for example, broadband and landline together), some providers may tell you the number can’t be moved separately. Others may only offer a digital phone service tied to their own internet connection, which limits your choices.
That’s where Plexatalk comes in. As a specialist VoIP provider in the UK, we make it simple to move your landline number away from TalkTalk — even if you decide to take broadband from another company that doesn’t offer phone lines at all. Your number comes with you, so you won’t have to give friends, family, or businesses a new contact number.
Whether you’re looking for a TalkTalk Digital Voice alternative or just peace of mind ahead of the TalkTalk landline switch-off, Plexatalk ensures your landline stays with you, not your old provider.
The End Of Traditional Landlines: What It Means For TalkTalk Customers
The UK’s phone network is changing. Openreach is in the process of switching off the old copper-based PSTN (Public Switched Telephone Network), with the full shutdown due by the end of 2025. For TalkTalk customers, this means the traditional landline service is coming to an end.
Like BT and other major providers, TalkTalk is moving customers over to internet-based phone lines, often referred to as “digital voice” or VoIP. While this is the future of home phone services, the way TalkTalk structures its offering can be limiting. In most cases, the digital phone line is tied directly to their broadband packages. That means if you want to keep a home phone, you may be forced into a bundle that includes broadband, TV, or even mobile services you don’t necessarily want or need.
For many households, particularly those who value keeping a landline number without being locked into a specific broadband deal, this can feel restrictive.
That’s where Plexatalk comes in. We provide a TalkTalk Digital Voice alternative that works with any internet connection. Whether you’re with BT, Sky, Virgin, or a smaller ISP, our VoIP service ensures you can keep your landline number when leaving TalkTalk. No unnecessary bundles, no complicated setup — just a simple, reliable home phone service on your terms.
Why Leave TalkTalk?
For many households, TalkTalk has been a familiar and affordable name in broadband and phone services. But in recent years, more and more customers have been asking if it’s time to move on — and the reasons are clear.
First, there have been repeated reports of overcharging landline-only customers, many of whom are older or less internet-reliant. Paying more for a simple phone service doesn’t sit well, especially when alternatives are cheaper and more flexible. Add to that a steady stream of complaints about service reliability and customer support, and it’s understandable why frustration has grown.
On top of that, TalkTalk’s financial struggles have made the headlines. Rising debt, delayed supplier payments, and speculation about buyouts have left some customers wondering: Can I rely on TalkTalk in the long term? With a shrinking market share — dropping from around 14% in 2022 to about 11% in 2025 — there’s also concern that fewer customers means less investment in improving services.
The upcoming TalkTalk landline switch-off only adds to the uncertainty. Many people simply want a stable, no-nonsense solution for keeping their landline number without being tied into bundles or worrying about their provider’s future.
That’s where Plexatalk stands out — offering a straightforward TalkTalk Digital Voice alternative that lets you switch from TalkTalk and keep your landline with ease.
Why VoIP With Plexatalk Is The Better Alternative
As the UK moves towards the landline switch-off, many providers — including TalkTalk — only offer digital voice services that are tied to their own broadband packages. This can leave you stuck with bundles or internet deals you may not want. Plexatalk takes a different approach.
We’re an independent VoIP provider in the UK, which means we’re not tied to any one internet company. You’re free to choose the broadband that suits your household best — whether that’s Sky, Virgin, BT, a local community fibre network, or another ISP — while still enjoying a reliable landline service. With Plexatalk, you can switch from TalkTalk and keep your landline number, without compromise.
Unlike TalkTalk’s Digital Voice service, your number stays yours. Once it’s moved to Plexatalk, you can keep it forever, no matter how many times you change internet providers. That peace of mind is especially important if you’ve had the same landline number for years and don’t want to lose touch with friends, family, or important contacts.
Plexatalk also gives you modern features traditional landlines never offered, such as voicemail-to-email, call forwarding, and easy-to-use mobile apps. And with transparent pricing and no hidden fees, you’ll always know exactly what you’re paying for.
If you’re looking for a TalkTalk Digital Voice alternative, Plexatalk is the flexible, future-proof solution that puts you in control.
How To Switch From TalkTalk To Plexatalk (Step By Step)
Switching away from TalkTalk doesn’t have to be complicated — in fact, Plexatalk makes the process simple and stress-free. Here’s how it works:
1. Pick your broadband provider
First, decide which internet provider suits you best. It could be Sky, Virgin, BT, a local community fibre company — or even TalkTalk itself if you’re happy with their broadband. The choice is entirely yours, because Plexatalk works with any internet connection.
2. Tell us your landline number
When you sign up, just give us your existing TalkTalk landline number. Thanks to Ofcom’s number portability rules, you have the right to keep it.
3. We handle the transfer
Plexatalk arranges the number porting on your behalf, moving it safely from TalkTalk to our service. There’s no need for you to deal with complex forms or long phone calls.
4. Plug in and go
Once your number has been transferred, you simply connect our easy-to-use VoIP adapter to your internet router, or use our mobile app if you prefer.
5. Enjoy your new freedom
That’s it. You now have a reliable home phone service, modern features like voicemail-to-email and call forwarding, and the reassurance that your number is safe with you — not tied to TalkTalk.
With Plexatalk, you can switch from TalkTalk, keep your landline, and finally enjoy the flexibility you deserve.
FAQ – Switch From TalkTalk And Keep Your Landline
Will my service cut off during the switch?
No — your number is ported seamlessly. You’ll stay connected right up until the moment the transfer completes, so you won’t be left without a line.
Can I use my old cordless phone?
Yes. With our simple VoIP adapter, most standard home phones and cordless sets work exactly as they did before. You don’t need to buy new equipment unless you want to.
What if TalkTalk tries to charge me?
Once your number has been moved, TalkTalk will close the landline part of your account. If you’re still in a broadband contract, you can keep it or move elsewhere. We’ll guide you on what to expect with your final bill.
What happens if the internet drops?
If your broadband goes down, you can still make and receive calls using our mobile app. Many customers like the extra flexibility this provides.
How much cheaper is Plexatalk than TalkTalk?
Our pricing is transparent and often far lower than TalkTalk’s landline or Digital Voice charges — with no hidden extras. You pay only for what you actually need.
A Customer Story: Leaving TalkTalk For Plexatalk
Meet Graham, a TalkTalk customer from Southampton. Like many people, Graham had been with TalkTalk for years, mainly because it seemed simpler to keep everything under one roof. But when his bills kept creeping up and he heard about the upcoming TalkTalk landline switch-off, he started looking for alternatives.
Graham had just signed up with Toob, a fast-growing full fibre broadband provider in his area. Toob doesn’t offer a traditional landline service — which left Graham with a problem. He still wanted to keep his home number, especially for emergency calls and as a reliable way for friends and family to reach him.
That’s when he found Plexatalk. We were able to port his TalkTalk landline number quickly and smoothly, even though his new broadband provider doesn’t include a phone line. The process was seamless: Graham gave us his number, plugged in our easy VoIP adapter, and was up and running without disruption.
Now Graham enjoys ultra-fast broadband from Toob and a dependable landline service from Plexatalk. He pays less overall than he did with TalkTalk, and he has peace of mind knowing his number is secure for the future.
For Graham, Plexatalk proved to be the ideal TalkTalk Digital Voice alternative — flexible, affordable, and built around his needs.
Ready To Leave TalkTalk Behind?
If you’re worried about the TalkTalk landline switch-off, frustrated with rising costs, or simply ready for better service, Plexatalk is here to make the move simple. We take care of the technical side — from number porting to setup — so you don’t have to.
With Plexatalk, you’ll enjoy:
- The freedom to choose any broadband provider you like.
- The ability to keep your landline number when leaving TalkTalk.
- Extra features like voicemail-to-email and mobile apps.
- Transparent pricing with no hidden extras.
Getting started couldn’t be easier. You can sign up online in just a few minutes, or book a free consultation if you’d like to talk through your options first. Either way, our friendly team will guide you through every step of the switch.
You don’t have to wait for TalkTalk’s next price rise or worry about being tied into bundles you don’t want. Take control today with a reliable, flexible TalkTalk Digital Voice alternative that works on your terms.
Make the switch to Plexatalk — and keep your landline for as long as you want it.