Switching to Hyperoptic is an exciting upgrade. With ultrafast full-fibre broadband reaching speeds up to 1 Gbps, symmetrical uploads and downloads, and competitive pricing, it’s easy to see why thousands of homes and businesses across the UK are making the change.
But here’s the part many people don’t think about until late in the process: Hyperoptic doesn’t offer a traditional copper landline. Instead, they now provide an optional VoIP phone service.
That means if you still need a home or business number—whether for family, clients, or devices like alarm systems—you have two main choices:
Keep your number independent by moving to a third-party VoIP provider like Plexatalk
Take Hyperoptic’s own VoIP add-on
Do I Get a Landline with Hyperoptic?
Not in the traditional sense. Hyperoptic’s packages are broadband-only—no copper phone line, no BT-style socket, and no separate line rental.
If you want a phone service, you can:
- Add Hyperoptic’s VoIP service – tied to your Hyperoptic connection
- Port your number to Plexatalk VoIP – works over any internet provider, now or in the future
For some people, going mobile-only is fine. For others, losing a landline could cause:
Issues with alarm systems, intercoms, or emergency devices that use a phone line
Disruption for friends, family, or clients who have your number saved
Problems for elderly relatives or medical services that call your landline
Can I Keep My Landline Number When Switching to Hyperoptic?
Yes—whether you choose Hyperoptic VoIP or a service like Plexatalk, your number can be retained if it’s ported before your old account is closed.
The key difference:
Plexatalk VoIP – works with any broadband, so you keep the same number even if you switch providers later
Hyperoptic VoIP – stays with them; you’d need to change if you leave
What Is VoIP and Why It Works Perfectly with Hyperoptic
VoIP (Voice over Internet Protocol) lets you make and receive calls using your internet connection instead of copper lines.
With Plexatalk VoIP, you can:
- Keep your existing number from BT, Sky, Virgin, TalkTalk, Plusnet, and others
- Use your current phone via a small VoIP adapter (ATA)
- Upgrade to a modern VoIP desk phone with HD call quality
- Make/receive calls on mobile, tablet, or PC via our VoIP app
- Forward calls to your mobile with custom rules
Once your number is on VoIP, it’s no longer locked to one broadband provider—ideal for future flexibility.
Why You Might Still Want a Landline with Hyperoptic
Even with blazing-fast internet, a landline number still offers advantages:
- Familiarity – Friends, family, and clients already know your number
- Reliability – Landline calls over VoIP don’t depend on mobile coverage
- Accessibility – Easier for elderly relatives or non-mobile users to contact you
- Business presence – Essential for small businesses, home offices, and local advertising
- Integration – Works with certain alarm systems, intercoms, and call-forwarding setups
How to Keep Your Landline When Switching to Hyperoptic
Here’s the step-by-step process to make sure you don’t lose your number when upgrading to Hyperoptic:
- Contact Plexatalk before cancelling your old service
- We’ll confirm your current number can be ported
- You’ll sign a simple Customer Letter of Authority (CLoA) so we can handle the transfer
- Choose your VoIP setup
- Keep your existing handsets with an ATA adapter
- Get a new VoIP desk phone for advanced features
- Forward calls to your mobile only
- We start the number porting process
- We liaise directly with your old provider
- Most ports take 7–10 working days
- Connect to Hyperoptic and start using VoIP
- Plug your ATA or VoIP phone into your Hyperoptic router
- Or download the Plexatalk app for instant calling
Using Your Existing Phones with Hyperoptic
Many people switching to Hyperoptic worry they’ll have to buy all-new phones. Thankfully, that’s not the case.
With a VoIP adapter (ATA):
- You plug the adapter into your Hyperoptic router
- Then connect your current phone to the adapter
- Your phone works exactly as it did before—same buttons, same ringtones, same familiarity
✅ No new tech to learn
✅ No extra wiring needed
Adapter supplied may be a different model to above.
✅ Cheaper than replacing handsets
Prefer a Modern VoIP Phone?
If you’d like to make the most of Hyperoptic’s full-fibre speeds and low latency, we also offer dedicated VoIP desk phones with features such as:
- Exceptional HD call quality
- Voicemail, call blocking, caller ID, and call recording
- Wired or wireless connection options
- No PC required—just plug into your router or connect via Wi-Fi
Perfect for:
- Home offices
- Small businesses
- Households with high call volumes
- People who want a professional, future-proof phone setup
Or Just Forward Calls to Your Mobile
If you don’t really need a physical handset anymore, we can simply forward all calls to your mobile. This way you:
- Keep your landline number
- Avoid buying any hardware
- Stay reachable wherever you are
You can even set conditional forwarding, such as:
- “Ring mobile if unanswered in 10 seconds”
- “Send calls to voicemail outside working hours”
Why VoIP Is a Better Long-Term Solution Than a Landline
By 2025, the UK is moving towards the Public Switched Telephone Network (PSTN) switch-off. That means traditional copper-based phone services are being phased out nationwide.
VoIP is the replacement technology—and with Hyperoptic, you already have the perfect broadband for it:
- Low latency for crystal-clear conversations
- Symmetrical upload/download speeds for smooth video calls
- Reliable connection with no dependency on mobile signal
Switching now means you’ll be ready for the future—and you’ll never need to pay for line rental again.
Real-Life Example: David Keeps His Number After Switching to Hyperoptic
David from Birmingham had been with Sky for years but jumped to Hyperoptic for faster speeds and better value. The only problem? His landline number was tied to his business and printed on hundreds of leaflets.
Here’s what happened:
- We ported his number from Sky before his contract ended
- Sent him a VoIP adapter so he could keep his cordless phones
- Set up call forwarding to his mobile for when he’s out visiting clients
David now enjoys ultrafast Hyperoptic broadband and crystal-clear VoIP calls—without losing a single customer.
Frequently Asked Questions – Keeping Your Landline with Hyperoptic
Does Hyperoptic come with a landline?
No traditional copper landline. Hyperoptic offers its own VoIP add-on, or you can keep your number independent by using a third-party VoIP provider like Plexatalk.
Can I keep my current number with Hyperoptic?
Yes—port it to Hyperoptic VoIP or Plexatalk before cancelling your old provider.
Will my old phone work with Hyperoptic?
Yes—with a VoIP adapter, almost any phone will work just like before.
Can I use my landline number on my mobile?
Absolutely. With 3rd party VoIP apps, you can make and receive calls from your landline number on your smartphone.
How long does number porting take?
Usually 7–10 working days, but we can coordinate it around your Hyperoptic installation date to minimise downtime.
Do I need special equipment for VoIP?
Only if you want a physical handset—then you’ll need an ATA adapter or a VoIP phone. If you’re mobile-only, you don’t need extra hardware.
What happens to my landline if I switch to Hyperoptic without doing anything?
If you cancel your old broadband/phone service without porting your number to a VoIP provider first, your landline number will be disconnected and may not be recoverable.
Will my existing cordless phone work with Hyperoptic?
Yes. If you use a VoIP adapter (ATA), your existing cordless or corded phones can work exactly as they did before.
Do I need to buy a new phone to use VoIP with Hyperoptic?
No. You can keep your current phone with an adapter. But if you want advanced features and HD audio, you can upgrade to a dedicated VoIP handset.
Will VoIP call quality be good on Hyperoptic?
Yes. Hyperoptic’s full-fibre network is perfect for VoIP, with low latency and symmetrical upload/download speeds that deliver crystal-clear calls.
Can I have more than one landline number with Hyperoptic?
Yes. With VoIP, you can have multiple numbers on the same internet connection—ideal for home offices or businesses.
Can I keep my landline number if I move house with Hyperoptic?
Yes. Because VoIP is internet-based, your number stays the same even if you change address—just connect to your new Hyperoptic line.
What happens to my VoIP number if I leave Hyperoptic in the future?
Nothing changes. Your VoIP number is independent of your broadband provider, so it will continue to work over any new internet connection.
Can I still have voicemail with VoIP on Hyperoptic?
Yes. VoIP voicemail works just like traditional voicemail, and you can also have voicemails sent to your email inbox as audio files.
Will my alarm system or careline device work with Hyperoptic VoIP?
Some older devices require a traditional phone line, but many can work over VoIP. Check with your device provider, or we can help assess compatibility.
Is VoIP cheaper than keeping a BT-style landline?
Yes. VoIP services have no line rental fees and call costs are often lower, especially for long-distance or international calls.
Do I need an engineer visit to set up VoIP with Hyperoptic?
No. VoIP setup is simple—often just plugging in an adapter or phone, or installing an app. Most customers are up and running in minutes.
What if my number is part of a broadband + phone bundle?
Porting your number out will usually cancel the entire service, so be sure to coordinate with your new Hyperoptic install date to avoid losing internet before your new service starts.
The Benefits of Keeping Your Landline with Hyperoptic + VoIP
- ✅ Keep your number for life – even if you change broadband providers again
- ✅ No line rental fees – save money every month
- ✅ Flexible setup – handsets, mobile app, or both
- ✅ Crystal-clear call quality – powered by Hyperoptic’s full-fibre network
- ✅ Future-proof technology – ready for the PSTN switch-off
Ready to Keep Your Landline with Hyperoptic?
Don’t let a broadband upgrade mean losing your number. With Plexatalk, you can:
- Keep your existing landline number without paying line rental
- Use it with your current phones, new VoIP handsets, or just your mobile
- Make and receive calls anywhere—at home or on the go
- Enjoy a service tested for stability, clarity, and ease of use
📞 Call us on 0330 057 6699
📧 Email: support@plexatalk.co.uk
Browse our Residential VoIP Packages or Business VoIP Solutions to find your perfect setup and make your move to Hyperoptic completely seamless.
Looking to move to another provider?
We can keep your landline hosted as long as you have internet. We port numbers for people and businesses moving to all different providers, including Three, Toob, Trooli, CityFibre and Virgin Media.