If you’re looking for the best way to keep your landline when switching to Virgin Media… You’ve come to the right place!

Switching broadband providers can be exciting—faster speeds, better packages, and lower costs are just some of the reasons people make the change. But when switching to Virgin Media internet, one of the most common concerns we hear at Plexatalk is: “Can I keep my home phone number?” or “How do I keep my landline when switching to Virgin internet?”

The short answer is: Yes, you can! And we’ll walk you through exactly how to do it—whether you want to forward your number to your mobile, keep using your existing phones with a VoIP adapter, or even upgrade to new VoIP hardware. Plexatalk makes it simple and cost-effective.

Keep Your Landline When Switching to Virgin Internet

Why You Might Lose Your Landline When Switching to Virgin

Virgin Media offers broadband packages that don’t include a traditional landline. Many of their newer fiber services are broadband-only, and if you’re upgrading from an older copper-based broadband that bundled a phone line, you could easily lose your home phone in the switch.

This change has left many customers scrambling to find ways to keep their home phone numbers—especially those who have used the same landline number for years. Whether it’s for family contact, medical alerts, business use, or just habit, losing your landline number can feel like losing part of your identity.

What Are Your Options?

When switching to Virgin internet, you generally have three main choices for your landline:

  1. Lose the landline altogether
  2. Port your number to a third-party VoIP provider like Plexatalk

The first option isn’t ideal for many.

The second option—porting your number to Plexatalk—is often the best and most future-proof choice. Let’s break down why.

Why Choose Plexatalk When Switching to Virgin Internet?

At Plexatalk, we specialize in VoIP (Voice over Internet Protocol) solutions that help people keep their home phone numbers without being tied to a specific broadband provider.

Here’s what we can do for you:

  • Port your existing landline number from your old provider (e.g., BT, Sky, TalkTalk)
  • Forward calls to your mobile so you never miss a call
  • Set you up with a VoIP adapter to keep using your existing home phones
  • Provide dedicated VoIP desk phones for crystal-clear calls and advanced features

All you need is a Virgin internet connection—and Plexatalk handles the rest.

How VoIP Works with Virgin Internet

Virgin Media provides a high-speed broadband connection, and Plexatalk can use that connection to deliver your home phone service via VoIP.

Here’s how it works:

  • Your landline number is ported from your old phone provider to Plexatalk.
  • We route incoming and outgoing calls through your Virgin broadband using the internet.
  • You can use either:
    • A VoIP adapter (ATA) that lets you plug in your existing home phones
    • A new VoIP phone that connects directly to your router
    • Or simply forward calls to your mobile if you prefer not to have a landline phone at all

Keep Your Existing Phones with a VoIP Adapter

Don’t want to buy new equipment? No problem.

Plexatalk can provide a VoIP adapter (also called an ATA – Analog Telephone Adapter) that allows you to plug in your current landline phones—cordless handsets or wired ones.

This setup lets you keep the familiar phones you’re used to while still getting all the benefits of VoIP.

It’s simple:

  1. Connect the adapter to your Virgin router
  2. Plug your phone into the adapter
  3. Start making and receiving calls using your existing number

Prefer New Hardware? We Offer VoIP Phones Too

If you’re ready to upgrade, Plexatalk supplies modern VoIP phones that are designed for crystal-clear sound and extra features like voicemail, caller ID, call recording, and more.

These phones plug directly into your Virgin router or can work over WiFi, depending on the model. No PC required, no complex setup.

Perfect for:

  • Home offices
  • Businesses
  • Tech-savvy households
  • Those who want professional call quality

Call Forwarding to Your Mobile

If you rarely use your landline at home but still want to keep your number active, we offer call forwarding to your mobile.

This is especially helpful if:

  • You’re always on the go
  • You don’t want a physical landline phone at all
  • You want a backup in case your mobile loses signal

With Plexatalk, you can even set conditional call forwarding—for example, if you don’t answer at home, it rings your mobile.

Step-by-Step: How to Keep Your Landline Number When Switching to Virgin

1. Contact Plexatalk
Let us know your current landline number, provider, and when you plan to switch to Virgin internet.

2. We begin the porting process
We’ll handle the paperwork and liaise with your current phone provider. You won’t lose your number—there’s usually a short overlap during the transfer.

3. Choose your setup
Decide if you want:

  • VoIP adapter to use your current phones
  • VoIP phone from us
  • Mobile forwarding only

4. Plug in and go
Once your number is ported, just connect your adapter or VoIP phone to your Virgin router and start using your landline again—via Plexatalk.

Benefits of Using Plexatalk for VoIP

✔ Keep your number
Your existing landline number stays with you, no matter your broadband provider.

✔ Flexible setup
Use your own phones, get new VoIP hardware, or just forward calls—your choice.

✔ No line rental
VoIP means no old copper lines or hidden BT-style fees.

✔ Work-from-home ready
VoIP supports multiple devices, softphones, remote work, and more.

✔ Crystal-clear calls
VoIP offers excellent call quality, often better than traditional phone lines.

✔ Responsive support
Plexatalk is here to help you set up, configure, and troubleshoot as needed.

Frequently Asked Questions – Keep Your Landline When Switching to Virgin Media

Do I have to cancel my old phone service myself?

Usually not. Once your number is ported to Plexatalk, your old provider will automatically cancel the landline portion of your service. But it’s good to double-check—especially if it’s bundled.

Can I use Plexatalk with other internet providers?

Absolutely. While this post focuses on switching to Virgin internet, Plexatalk VoIP works with any broadband provider in the UK.

How long does number porting take?

Typically between 7–10 working days. We’ll keep you informed every step of the way.

What if I want to keep my phone number but don’t need a landline phone?

We can simply forward your calls to your mobile—no hardware required.

Real-Life Example: Sandra Keeps Her Home Phone with Plexatalk

Sandra from Nottingham recently upgraded to Virgin Media’s 1 Gig fibre service, only to find there was no phone socket on her new Hub 5 router. She’d had the same home phone number for over 20 years and didn’t want to lose it.

She contacted Plexatalk, and we:

  • Ported her number from BT
  • Sent her a VoIP adapter to connect her existing DECT handsets
  • Set up voicemail and mobile call forwarding as backup

Within two weeks, she was up and running—faster internet and the same home phone number she’s always had.

Switching to Virgin internet doesn’t mean giving up your landline. With Plexatalk, you can keep your existing phone number, use your current handsets, or upgrade to VoIP phones—all while enjoying the flexibility, clarity, and cost savings of VoIP.

You’re not stuck with your old provider. You’re not stuck with Virgin’s limited phone options either.

Let Plexatalk give you control over your landline.

Ready to Switch? Contact Plexatalk Today

Call today on 0330 057 6699 or see our residential VoIP packages for more details.