If you’re looking for the best way to keep your landline when switching to Virgin Media… You’ve come to the right place!
Switching broadband providers can be exciting—faster speeds, better packages, and lower costs are just some of the reasons people make the change. But when switching to Virgin Media internet, one of the most common concerns we hear at Plexatalk is: “Can I keep my home phone number?” or “How do I keep my landline when switching to Virgin internet?”
The short answer is: Yes, you can! And we’ll walk you through exactly how to do it—whether you want to forward your number to your mobile, keep using your existing phones with a VoIP adapter, or even upgrade to new VoIP hardware. Plexatalk makes it simple and cost-effective.
Virgin Media offers broadband packages that don’t include a traditional landline. Many of their newer fiber services are broadband-only, and if you’re upgrading from an older copper-based broadband that bundled a phone line, you could easily lose your home phone in the switch.
This change has left many customers scrambling to find ways to keep their home phone numbers—especially those who have used the same landline number for years. Whether it’s for family contact, medical alerts, business use, or just habit, losing your landline number can feel like losing part of your identity.
When switching to Virgin internet, you generally have three main choices for your landline:
The first option isn’t ideal for many.
The second option—porting your number to Plexatalk—is often the best and most future-proof choice. Let’s break down why.
At Plexatalk, we specialize in VoIP (Voice over Internet Protocol) solutions that help people keep their home phone numbers without being tied to a specific broadband provider.
Here’s what we can do for you:
All you need is a Virgin internet connection—and Plexatalk handles the rest.
Virgin Media provides a high-speed broadband connection, and Plexatalk can use that connection to deliver your home phone service via VoIP.
Here’s how it works:
Don’t want to buy new equipment? No problem.
Plexatalk can provide a VoIP adapter (also called an ATA – Analog Telephone Adapter) that allows you to plug in your current landline phones—cordless handsets or wired ones.
This setup lets you keep the familiar phones you’re used to while still getting all the benefits of VoIP.
It’s simple:
If you’re ready to upgrade, Plexatalk supplies modern VoIP phones that are designed for crystal-clear sound and extra features like voicemail, caller ID, call recording, and more.
These phones plug directly into your Virgin router or can work over WiFi, depending on the model. No PC required, no complex setup.
Perfect for:
If you rarely use your landline at home but still want to keep your number active, we offer call forwarding to your mobile.
This is especially helpful if:
With Plexatalk, you can even set conditional call forwarding—for example, if you don’t answer at home, it rings your mobile.
1. Contact Plexatalk
Let us know your current landline number, provider, and when you plan to switch to Virgin internet.
2. We begin the porting process
We’ll handle the paperwork and liaise with your current phone provider. You won’t lose your number—there’s usually a short overlap during the transfer.
3. Choose your setup
Decide if you want:
4. Plug in and go
Once your number is ported, just connect your adapter or VoIP phone to your Virgin router and start using your landline again—via Plexatalk.
✔ Keep your number
Your existing landline number stays with you, no matter your broadband provider.
✔ Flexible setup
Use your own phones, get new VoIP hardware, or just forward calls—your choice.
✔ No line rental
VoIP means no old copper lines or hidden BT-style fees.
✔ Work-from-home ready
VoIP supports multiple devices, softphones, remote work, and more.
✔ Crystal-clear calls
VoIP offers excellent call quality, often better than traditional phone lines.
✔ Responsive support
Plexatalk is here to help you set up, configure, and troubleshoot as needed.
Usually not. Once your number is ported to Plexatalk, your old provider will automatically cancel the landline portion of your service. But it’s good to double-check—especially if it’s bundled.
Absolutely. While this post focuses on switching to Virgin internet, Plexatalk VoIP works with any broadband provider in the UK.
Typically between 7–10 working days. We’ll keep you informed every step of the way.
We can simply forward your calls to your mobile—no hardware required.
Sandra from Nottingham recently upgraded to Virgin Media’s 1 Gig fibre service, only to find there was no phone socket on her new Hub 5 router. She’d had the same home phone number for over 20 years and didn’t want to lose it.
She contacted Plexatalk, and we:
Within two weeks, she was up and running—faster internet and the same home phone number she’s always had.
Switching to Virgin internet doesn’t mean giving up your landline. With Plexatalk, you can keep your existing phone number, use your current handsets, or upgrade to VoIP phones—all while enjoying the flexibility, clarity, and cost savings of VoIP.
You’re not stuck with your old provider. You’re not stuck with Virgin’s limited phone options either.
Let Plexatalk give you control over your landline.
Call today on 0330 057 6699 or see our residential VoIP packages for more details.
You don’t have to lose your landline number when moving to fibre broadband. With VoIP (Voice over Internet Protocol), you can easily port your number, enjoy crystal-clear call quality, and future-proof your setup ahead of the UK’s 2027 copper switch-off.
👉 For home users: View VoIP for Home plans & sign up online
👉 For businesses: Check our business pricing or get in touch with us to get started.
Looking at how to keep your landline when switching to fttp / fibre broadband? You’ve come to the right place!
Switching to fibre broadband is an excellent way to enjoy faster, more reliable internet. But if you rely on your landline, either for convenience or as a backup, you may be wondering whether it’s possible to keep your landline when moving to fibre. The answer is yes! Thanks to VoIP (Voice over Internet Protocol), you can retain your landline number even when upgrading to fibre broadband.
With the traditional copper-based landline network set to be phased out in January 2027, now is a great time to make the switch to fibre and set up VoIP. In this guide, we’ll explain how you can keep your landline number when moving to fibre broadband, the benefits of FTTP (Fibre to the Premises) over FTTC (Fibre to the Cabinet), and why VoIP is the solution for a seamless transition.
When considering a switch to fibre broadband, it’s important to understand the difference between two main types of fibre technology:
By switching to FTTP, you’re ensuring that your home is equipped with the best possible broadband infrastructure, providing stable, fast, and future-ready internet for years to come.
Switching to FTTP brings many benefits beyond just higher speeds. Here’s why it’s worth considering a full-fibre setup:
Switching to FTTP isn’t just about better speeds—it’s a proactive way to ensure your internet remains reliable and capable of handling future technology.
One of the biggest concerns people have when moving to fibre broadband is whether they can keep their existing landline number. Since FTTP doesn’t use traditional copper phone lines, you’ll need to move your landline to a digital service known as VoIP (Voice over Internet Protocol) to keep it. Here’s how VoIP can help you seamlessly transition to fibre broadband without losing your landline.
VoIP is a digital phone service that allows you to make and receive calls over your internet connection rather than through a traditional phone line. This technology offers numerous advantages:
Setting up VoIP is straightforward, and many providers offer hassle-free options for porting your current landline number to VoIP. Here’s how to get started:
There are many VoIP providers on the market, but selecting the right one is crucial to a smooth experience. Here’s why Plexatalk is a great choice:
Plexatalk’s services are ideal for those looking for an affordable, reliable, and UK-based VoIP provider that serves both residential and business users.
Making the switch to fibre broadband with VoIP offers several additional benefits:
The national landline switch-off is scheduled for January 2027. By then, the UK’s traditional copper network will be fully retired, and all landline users will need to have switched to VoIP if they want to keep their landline number.
This transition is part of a broader shift toward digital technology that will allow for faster, more reliable, and future-proof communications. By setting up VoIP now, you’re ahead of the game and well-prepared for 2027. VoIP allows you to retain your current landline number and use it seamlessly over your new fibre connection.
If you’re wondering how keep your landline and switch to FTTP, at Plexatalk we can help you (or your business if you’re a business owner) switch over to VoIP. It’s a straightforward process, get in touch today for more infromation.
Yes, you can keep using your existing landline phone with a VoIP adapter. The adapter will enable your phone to make and receive calls over your fibre broadband connection.
Yes! Most VoIP providers, including Plexatalk, allow you to port your existing landline number over to VoIP at no extra cost.
Because your landline number is no longer attached to your broadband provider, you can go wherever you like without fear of losing your number or the stress of porting.
Traditional landlines often work during power outages, but VoIP does not. For emergency access, consider a mobile phone backup or an uninterruptible power supply (UPS) for short-term outages. There is also the option to setup your landline to go to your mobile or VoIP apps which can work over data.
Generally no, as long as you’re getting about 1Mbps that will be enough to sustain one concurrent VoIP call.
Yes, VoIP allows you to forward calls to your mobile, ensuring you’re reachable even when away from home.
Upgrading to fibre broadband and setting up VoIP isn’t just about faster speeds—it’s about preparing for a future where all communications are digital. With the 2027 landline switch-off on the horizon, transitioning to VoIP with a provider like Plexatalk ensures you can switch to fibre broadband and keep your landline without any inconvenience.
VoIP provides the flexibility and reliability of a traditional landline but with the enhanced features and clarity of digital service. Ready to make the switch? For home users: View VoIP for Home plans & sign up online For businesses: Check our business pricing or get in touch with us to get started and future-proof your home or business with fibre broadband and VoIP.