Switching to Three’s 5G Broadband offers a modern, flexible alternative to traditional wired broadband connections. With no need for phone sockets, engineer visits, or long installation waits, Three’s plug-and-play 5G router delivers fast wireless internet straight to your home. While it provides impressive speeds and simplicity, one feature many customers notice, and one we often get asked about is how to keep your landline when switching to Three 5G broadband? Three’s 5G internet doesn’t come with a traditional landline but there is a way.
If you’re used to having a landline number—whether for personal use, family contact, or business visibility—you may wonder how to maintain that connection without a traditional phone line. The answer is VoIP: Voice over Internet Protocol. With Plexatalk, you can not only keep your existing number but also enjoy a more flexible and modern way to handle calls at home or on the go.
Despite the rise of mobile phones, landlines continue to play an important role for many UK households and small businesses. Here are a few reasons why you might not want to give yours up:
While Three’s 5G broadband offers great data performance, it doesn’t include voice service or a landline replacement. That’s where Plexatalk’s VoIP service comes in.
VoIP allows you to make and receive calls using your internet connection instead of a traditional copper telephone line. It works seamlessly over Three’s 5G network and gives you the ability to:
Your phone number becomes flexible—you can use it anywhere, on any internet connection.
We’ve rigorously tested the Plexatalk platform with Three’s most commonly used home broadband routers, including older 5G and 4G models. Our systems have been proven to work with:
Even older DECT cordless handsets work fine using a standard ATA (Analogue Telephone Adapter). We recommend a minimum internet speed of 25 Mbps download and 5 Mbps upload for the best experience. However, the most critical factor isn’t just speed—it’s connection stability. If your Three 5G router has a strong and consistent signal, your calls will sound as clear as any fixed-line phone.
One of the biggest advantages of using VoIP is that your phone service becomes provider-independent. If you ever switch from Three to another broadband provider—like full-fibre, Starlink satellite, or even another 5G provider—your VoIP setup continues to work.
All you need to do is:
Your number stays active, and you won’t need to notify contacts or change how people reach you.
Transferring your landline number to Plexatalk is quick and straightforward:
We also provide number porting support if you’re mid-contract or need to schedule the transfer for after your Three 5G broadband goes live.
Whether you’re at home or running a small business, we have a VoIP setup that suits you:
Home Users:
Small Businesses:
All services are available without line rental fees, and our platform scales with your needs.
Ben, a customer in Leeds, switched to Three 5G broadband after experiencing long delays in getting full-fibre installed. His main concern was losing the landline number tied to his family and work contacts. We helped Ben:
Now Ben has ultrafast wireless broadband and his trusted phone number—no disruption, no missed calls.
No. Three’s home broadband plans are data-only. You’ll need a VoIP solution to replace your landline.
Yes. You can port your number to Plexatalk before cancelling your existing service.
Yes. With a VoIP adapter, almost any home phone can be used just like before.
Yes. Our Plexatalk Phone System lets you make and receive calls from your landline number on your mobile with third party apps.
Yes, provided you have a stable 5G connection. Speed matters less than stability for VoIP.
Absolutely. Our system works over any internet connection in the UK.
Usually 7–10 working days, but we’ll guide you through the process and schedule it to minimise downtime.
If you’re moving to Three 5G and want to keep your landline number, we make the switch easy.
Contact our team today to get started:
Phone: 0330 057 6699
Email: support@plexatalk.co.uk
Browse our Residential VoIP Packages or Business VoIP Solutions to find the right fit.
If you’re looking at how to keep your landline when switching to CityFibre’s Full Fibre FTTP services, you’ve come to the right place!
Switching to CityFibre’s full fibre broadband is a smart move—bringing you ultrafast speeds, future-proof connectivity, and better value for money. Whether you’re using CityFibre through Vodafone, Zen, TalkTalk, or another provider on their network, one thing’s certain: you’re upgrading to a modern, full fibre connection.
But there’s one thing you might not have realised:
CityFibre doesn’t include a traditional landline.
So if you’re wondering:
You’re not alone—and the good news is, Plexatalk has the solution.
We help you keep your landline number even when your broadband provider doesn’t offer one.
CityFibre is one of the UK’s leading FTTP (Fibre to the Premises) networks. It delivers fibre directly into your home or business—no copper lines, no slowdowns.
Benefits of CityFibre full fibre broadband:
But with no copper, there’s no phone line—and that means no landline service.
If you need to keep your landline, you’ll need to switch it to a VoIP provider like Plexatalk.
Landlines still matter to millions of homes and businesses across the UK.
Residential reasons:
Business reasons:
No—CityFibre is a broadband-only network. If your broadband is delivered over CityFibre infrastructure (via providers like Vodafone, Zen, IDNet, etc.), it typically won’t include a landline.
To keep your number, you’ll need to port it to a VoIP (Voice over Internet Protocol) service like Plexatalk.
Plexatalk helps you move your landline number to VoIP, so you can enjoy the benefits of CityFibre broadband without losing your number.
With Plexatalk, you can:
✅ Keep your existing phone number (from BT, Virgin, Sky, etc.)
✅ Use your current phones with a VoIP adapter (ATA)
✅ Forward calls to your mobile if you don’t want a physical phone
✅ Upgrade to VoIP desk phones with modern features and HD audio
1️⃣ You contact us – Let us know your current landline number, provider, and when you’re switching to CityFibre.
2️⃣ We send a CLoA form – You e-sign our Customer Letter of Authority so we can begin the porting process.
3️⃣ We port your number – We coordinate the transfer from your old provider. You won’t lose your number.
4️⃣ We get you set up – We add you to our system, send out your VoIP adapter or phone, or provide config details for your own equipment.
5️⃣ You go live – Enjoy ultrafast broadband with CityFibre, and keep your landline working with Plexatalk.
Whether it’s a home or business setup—we tailor it to fit your needs.
✔ Keep your landline number
✔ No more line rental
✔ Flexible options – phones, adapters, mobile forwarding
✔ Fast, friendly UK-based support
✔ Future-proof VoIP platform
✔ Works with all broadband providers—not just CityFibre
Derek in York was switching to Vodafone (powered by CityFibre) and realised he wouldn’t have a landline anymore. His home phone number was the main way his elderly mother contacted him.
Plexatalk helped by:
Now Derek has fast CityFibre broadband and his number still works—on the same phone he’s always used.
Lisa runs a small salon in Milton Keynes and was switching to Zen on CityFibre for faster broadband. But her shop’s landline number had been on every appointment card and Facebook ad for years.
We:
Her new system is more professional—and works perfectly with her new CityFibre connection.
No. CityFibre is a broadband-only network. Most providers on their network don’t include phone service.
Yes! Port your number to Plexatalk VoIP before cancelling your old service. We handle the transition.
Yes—with a VoIP adapter, you can use your existing handsets as normal.
Not necessarily. You can use a VoIP adapter, mobile call forwarding, or VoIP apps on your devices.
Usually 7–10 working days, but we’ll guide you every step of the way.
We support that too. Multi-line and business VoIP setups are available.
Yes! Our service works with any broadband provider in the UK. If you later move to a different provider the phone will keep ringing – providing you have an internet connection.
CityFibre gives you amazing internet. Plexatalk makes sure you don’t lose your landline in the process.
✅ Keep your number
✅ Enjoy VoIP flexibility
✅ Make the most of your CityFibre upgrade
Ready to switch?
📞 0330 057 6699
📧 support@plexatalk.co.uk
Or view our residential VoIP packages and business VoIP solutions today.
Switching to Trooli full fibre broadband (FTTP) is one of the best decisions you can make for faster, more reliable internet. Trooli offers ultrafast speeds, no mid-contract price hikes, and a future-proof network that leaves outdated copper lines behind. But how to keep your landline when switching to Trooli you may ask?
Trooli does not include a landline.
There’s no phone socket on the router, no call plans, and no option to keep your existing home phone number through Trooli alone.
So if you’re asking:
✅ How can I keep my landline when switching to Trooli?
✅ Does Trooli offer landlines?
✅ What’s the best way to keep my landline number with Trooli?
You’re in exactly the right place.
At Plexatalk, we make it simple to keep your landline number when switching to Trooli by moving your phone service to VoIP (Voice over Internet Protocol).
Trooli is a true FTTP (Fibre to the Premises) broadband provider. That means the fibre connection runs all the way to your home or business—not just to the street cabinet like older FTTC services.
But because FTTP doesn’t use copper, there’s no built-in landline service. If you want to keep your landline number, you’ll need a VoIP solution.
For some people, losing the landline isn’t a big deal. But for many homes and businesses, that number is still essential.
If you switch to Trooli without porting your number first, your landline number could be lost permanently.
No—Trooli broadband is broadband-only by design. There is no landline option and no phone socket on the Trooli router.
But don’t worry—you can still keep your landline number when switching to Trooli. The solution is to port your number to Plexatalk VoIP.
At Plexatalk, we help both residential and business customers move their phone number to VoIP so they can enjoy ultrafast Trooli broadband without losing their landline.
With our service, you can:
✅ Port your number from BT, Sky, TalkTalk, or Virgin
✅ Use your existing phones with a VoIP adapter
✅ Upgrade to a modern VoIP desk phone with HD audio and features
✅ Forward calls to your mobile—no physical phone required
Whether you’re at home or running a business, Plexatalk works with Trooli and any other broadband provider in the UK.
Here’s exactly what happens when you choose Plexatalk:
1️⃣ You contact us – Let us know your landline number, current provider, and when you’re switching to Trooli.
2️⃣ We send you a CLoA form – A simple e-sign form that authorises us to port your number.
3️⃣ We initiate the port – We handle the entire process with your old provider. No hassle for you.
4️⃣ We set you up – You’ll be added to our system, and we’ll send:
5️⃣ You go live! – Ultrafast Trooli broadband + your trusted landline number = best of both worlds.
✔ Keep your number – No need to tell friends, family, or customers you’ve changed numbers
✔ No line rental – VoIP runs over your broadband, so there’s no copper line charge
✔ Flexible setup – Phones, adapters, mobile forwarding… it’s up to you
✔ Works with any ISP – If you move away from Trooli later, your number stays with you. We can also port your number in you’re looking to move to Virgin, Toob and other providers.
✔ UK-based support – Real people ready to help
Sarah in Kent upgraded to Trooli’s 900 Mbps fibre service. She didn’t realise Trooli didn’t include a landline, but she’d had her number for 22 years.
We helped her by:
Within a week, Sarah had blazing-fast internet AND her same home phone number.
Mark runs a small plumbing business in Sussex. His number is on all his vans, website, and leaflets. Losing it wasn’t an option.
We:
Mark now enjoys fast Trooli broadband and a flexible phone system that grows with his business.
No—Trooli broadband is broadband-only. There is no landline or call plan.
Port your number to Plexatalk VoIP before cancelling your old service. We’ll handle the process so you don’t lose your number.
Usually 7–10 working days. We’ll keep you updated throughout.
No—you’ll keep your old service until the port completes. We aim for a seamless transition.
Yes! With a VoIP adapter (ATA), you can plug in your current phones and use them as normal.
We can simply forward calls to your mobile, or you can use a VoIP app on your smartphone or laptop.
We support both! Residential setups are simple and affordable, while business packages can include multiple lines, call menus, and remote working features.
No—your Plexatalk VoIP number works with any broadband provider. If you move, your number moves with you.
We send your adapter (if needed), configure your account, and support you to get everything running smoothly.
With Plexatalk, you get the best of both worlds:
🚀 Ultrafast Trooli full fibre broadband
📞 Your same trusted landline number
Contact us today:
📞 0330 057 6699
📧 support@plexatalk.co.uk
See our VoIP packages and find out how easy it is to keep your landline when switching to Trooli.
Toob broadband doesn’t include a landline service, but you don’t have to lose your number. With VoIP from Plexatalk, you can port your landline, keep using your existing phones (with a simple adapter), or forward calls straight to your mobile.
👉 For home users: View VoIP for Home plans & sign up online
👉 For businesses: Check our business pricing or get in touch with us to get started.
If you’re looking for the best way to keep your landline when switching to Toob broadband… you’re in exactly the right place.
Switching to a faster, full fibre broadband provider like Toob is an exciting upgrade. Blazing-fast speeds, great value, and no mid-contract price hikes are just some of the reasons thousands of homes across Southampton and the South are making the switch.
But there’s one thing many people aren’t told upfront:
Toob doesn’t offer a landline or home phone service.
So if you’re currently with BT, Sky, or Virgin and want to keep your home phone number—or continue using your landline in any form—you’ll need to take an extra step. That’s where Plexatalk can help.
Toob’s packages are broadband-only by design. There’s no landline option, no call plans, and no phone socket on the router. That might be fine for some—but for many households, the home phone is still important.
Maybe it’s:
Whatever the reason, if you don’t make plans to keep your number before switching to Toob, it could be lost permanently.
Once you switch to Toob, you typically face two choices:
If keeping your landline number matters to you—option two is the way forward.
At Plexatalk, we help people keep their landline number, even when their broadband provider doesn’t offer phone services. We specialize in VoIP (Voice over Internet Protocol)—a future-proof phone system that uses your internet connection instead of old copper lines.
All you need is your new Toob internet connection—we take care of the rest.
Toob gives you a reliable, high-speed full fibre connection. Plexatalk turns that connection into a home phone service using VoIP technology.
Here’s how:
Love your current cordless phones? Don’t want to learn something new? No problem.
Plexatalk can supply you with a VoIP adapter (also called an ATA) that connects to your Toob router and lets you keep using your existing phones—just like before.
✅ No new tech to learn
✅ No need to buy new handsets
✅ Works just like your old landline
Setup is simple:
If you’re ready for an upgrade, we also offer dedicated VoIP phones with:
These are perfect for:
If you rarely use a landline phone anymore, we can simply forward all calls to your mobile. That way, you keep your number, avoid new hardware, and stay reachable.
Ideal if:
You can even set up conditional call forwarding, like “ring mobile if unanswered in 10 seconds.”
✔ Keep your number—don’t lose years of identity
✔ No landline fees—ditch BT-style line rental forever
✔ Works with any ISP—not tied to Toob or any provider
✔ Flexible setup—phones, adapters, mobile forwarding
✔ Great call quality—often better than copper lines
✔ Local support—UK-based team ready to help
Did you know, we can also switch when people sign up with other providers? Such as Virgin Media
Nope. When we port your number to Plexatalk, your old provider typically cancels the landline automatically. Just double-check if it’s part of a bundle.
Absolutely. Whether you’re with Toob today or someone else tomorrow, Plexatalk stays with you.
Usually 7–10 working days. We’ll keep you updated throughout.
Only if you want to keep a physical landline phone. We can supply a VoIP adapter or phone—or you can forward to mobile with no hardware at all.
John in Bitterne was thrilled to get Toob’s 900 Mbps fibre service—but surprised when he realised there was no phone socket and no option to keep his landline number.
He called Plexatalk, and here’s what we did:
Within a week, John was up and running—full fibre broadband with Toob, and his trusted home phone number working like nothing changed.
Toob is a brilliant broadband provider. But when it comes to landlines, you’re on your own.
With Plexatalk, you can stay in control:
👉 For home users: View VoIP for Home plans & sign up online
👉 For businesses: Check our business pricing or get in touch with us to get started.
If you’re looking for the best way to keep your landline when switching to Virgin Media… You’ve come to the right place!
Switching broadband providers can be exciting—faster speeds, better packages, and lower costs are just some of the reasons people make the change. But when switching to Virgin Media internet, one of the most common concerns we hear at Plexatalk is: “Can I keep my home phone number?” or “How do I keep my landline when switching to Virgin internet?”
The short answer is: Yes, you can! And we’ll walk you through exactly how to do it—whether you want to forward your number to your mobile, keep using your existing phones with a VoIP adapter, or even upgrade to new VoIP hardware. Plexatalk makes it simple and cost-effective.
Virgin Media offers broadband packages that don’t include a traditional landline. Many of their newer fiber services are broadband-only, and if you’re upgrading from an older copper-based broadband that bundled a phone line, you could easily lose your home phone in the switch.
This change has left many customers scrambling to find ways to keep their home phone numbers—especially those who have used the same landline number for years. Whether it’s for family contact, medical alerts, business use, or just habit, losing your landline number can feel like losing part of your identity.
When switching to Virgin internet, you generally have three main choices for your landline:
The first option isn’t ideal for many.
The second option—porting your number to Plexatalk—is often the best and most future-proof choice. Let’s break down why.
At Plexatalk, we specialize in VoIP (Voice over Internet Protocol) solutions that help people keep their home phone numbers without being tied to a specific broadband provider.
Here’s what we can do for you:
All you need is a Virgin internet connection—and Plexatalk handles the rest.
Virgin Media provides a high-speed broadband connection, and Plexatalk can use that connection to deliver your home phone service via VoIP.
Here’s how it works:
Don’t want to buy new equipment? No problem.
Plexatalk can provide a VoIP adapter (also called an ATA – Analog Telephone Adapter) that allows you to plug in your current landline phones—cordless handsets or wired ones.
This setup lets you keep the familiar phones you’re used to while still getting all the benefits of VoIP.
It’s simple:
If you’re ready to upgrade, Plexatalk supplies modern VoIP phones that are designed for crystal-clear sound and extra features like voicemail, caller ID, call recording, and more.
These phones plug directly into your Virgin router or can work over WiFi, depending on the model. No PC required, no complex setup.
Perfect for:
If you rarely use your landline at home but still want to keep your number active, we offer call forwarding to your mobile.
This is especially helpful if:
With Plexatalk, you can even set conditional call forwarding—for example, if you don’t answer at home, it rings your mobile.
1. Contact Plexatalk
Let us know your current landline number, provider, and when you plan to switch to Virgin internet.
2. We begin the porting process
We’ll handle the paperwork and liaise with your current phone provider. You won’t lose your number—there’s usually a short overlap during the transfer.
3. Choose your setup
Decide if you want:
4. Plug in and go
Once your number is ported, just connect your adapter or VoIP phone to your Virgin router and start using your landline again—via Plexatalk.
✔ Keep your number
Your existing landline number stays with you, no matter your broadband provider.
✔ Flexible setup
Use your own phones, get new VoIP hardware, or just forward calls—your choice.
✔ No line rental
VoIP means no old copper lines or hidden BT-style fees.
✔ Work-from-home ready
VoIP supports multiple devices, softphones, remote work, and more.
✔ Crystal-clear calls
VoIP offers excellent call quality, often better than traditional phone lines.
✔ Responsive support
Plexatalk is here to help you set up, configure, and troubleshoot as needed.
Usually not. Once your number is ported to Plexatalk, your old provider will automatically cancel the landline portion of your service. But it’s good to double-check—especially if it’s bundled.
Absolutely. While this post focuses on switching to Virgin internet, Plexatalk VoIP works with any broadband provider in the UK.
Typically between 7–10 working days. We’ll keep you informed every step of the way.
We can simply forward your calls to your mobile—no hardware required.
Sandra from Nottingham recently upgraded to Virgin Media’s 1 Gig fibre service, only to find there was no phone socket on her new Hub 5 router. She’d had the same home phone number for over 20 years and didn’t want to lose it.
She contacted Plexatalk, and we:
Within two weeks, she was up and running—faster internet and the same home phone number she’s always had.
Switching to Virgin internet doesn’t mean giving up your landline. With Plexatalk, you can keep your existing phone number, use your current handsets, or upgrade to VoIP phones—all while enjoying the flexibility, clarity, and cost savings of VoIP.
You’re not stuck with your old provider. You’re not stuck with Virgin’s limited phone options either.
Let Plexatalk give you control over your landline.
Call today on 0330 057 6699 or see our residential VoIP packages for more details.
You don’t have to lose your landline number when moving to fibre broadband. With VoIP (Voice over Internet Protocol), you can easily port your number, enjoy crystal-clear call quality, and future-proof your setup ahead of the UK’s 2027 copper switch-off.
👉 For home users: View VoIP for Home plans & sign up online
👉 For businesses: Check our business pricing or get in touch with us to get started.
Looking at how to keep your landline when switching to fttp / fibre broadband? You’ve come to the right place!
Switching to fibre broadband is an excellent way to enjoy faster, more reliable internet. But if you rely on your landline, either for convenience or as a backup, you may be wondering whether it’s possible to keep your landline when moving to fibre. The answer is yes! Thanks to VoIP (Voice over Internet Protocol), you can retain your landline number even when upgrading to fibre broadband.
With the traditional copper-based landline network set to be phased out in January 2027, now is a great time to make the switch to fibre and set up VoIP. In this guide, we’ll explain how you can keep your landline number when moving to fibre broadband, the benefits of FTTP (Fibre to the Premises) over FTTC (Fibre to the Cabinet), and why VoIP is the solution for a seamless transition.
When considering a switch to fibre broadband, it’s important to understand the difference between two main types of fibre technology:
By switching to FTTP, you’re ensuring that your home is equipped with the best possible broadband infrastructure, providing stable, fast, and future-ready internet for years to come.
Switching to FTTP brings many benefits beyond just higher speeds. Here’s why it’s worth considering a full-fibre setup:
Switching to FTTP isn’t just about better speeds—it’s a proactive way to ensure your internet remains reliable and capable of handling future technology.
One of the biggest concerns people have when moving to fibre broadband is whether they can keep their existing landline number. Since FTTP doesn’t use traditional copper phone lines, you’ll need to move your landline to a digital service known as VoIP (Voice over Internet Protocol) to keep it. Here’s how VoIP can help you seamlessly transition to fibre broadband without losing your landline.
VoIP is a digital phone service that allows you to make and receive calls over your internet connection rather than through a traditional phone line. This technology offers numerous advantages:
Setting up VoIP is straightforward, and many providers offer hassle-free options for porting your current landline number to VoIP. Here’s how to get started:
There are many VoIP providers on the market, but selecting the right one is crucial to a smooth experience. Here’s why Plexatalk is a great choice:
Plexatalk’s services are ideal for those looking for an affordable, reliable, and UK-based VoIP provider that serves both residential and business users.
Making the switch to fibre broadband with VoIP offers several additional benefits:
The national landline switch-off is scheduled for January 2027. By then, the UK’s traditional copper network will be fully retired, and all landline users will need to have switched to VoIP if they want to keep their landline number.
This transition is part of a broader shift toward digital technology that will allow for faster, more reliable, and future-proof communications. By setting up VoIP now, you’re ahead of the game and well-prepared for 2027. VoIP allows you to retain your current landline number and use it seamlessly over your new fibre connection.
If you’re wondering how keep your landline and switch to FTTP, at Plexatalk we can help you (or your business if you’re a business owner) switch over to VoIP. It’s a straightforward process, get in touch today for more infromation.
Yes, you can keep using your existing landline phone with a VoIP adapter. The adapter will enable your phone to make and receive calls over your fibre broadband connection.
Yes! Most VoIP providers, including Plexatalk, allow you to port your existing landline number over to VoIP at no extra cost.
Because your landline number is no longer attached to your broadband provider, you can go wherever you like without fear of losing your number or the stress of porting.
Traditional landlines often work during power outages, but VoIP does not. For emergency access, consider a mobile phone backup or an uninterruptible power supply (UPS) for short-term outages. There is also the option to setup your landline to go to your mobile or VoIP apps which can work over data.
Generally no, as long as you’re getting about 1Mbps that will be enough to sustain one concurrent VoIP call.
Yes, VoIP allows you to forward calls to your mobile, ensuring you’re reachable even when away from home.
Upgrading to fibre broadband and setting up VoIP isn’t just about faster speeds—it’s about preparing for a future where all communications are digital. With the 2027 landline switch-off on the horizon, transitioning to VoIP with a provider like Plexatalk ensures you can switch to fibre broadband and keep your landline without any inconvenience.
VoIP provides the flexibility and reliability of a traditional landline but with the enhanced features and clarity of digital service. Ready to make the switch? For home users: View VoIP for Home plans & sign up online For businesses: Check our business pricing or get in touch with us to get started and future-proof your home or business with fibre broadband and VoIP.