TalkTalk has been a familiar name in UK homes since the early 2000s, providing broadband, TV, and landline services. But with customer numbers falling, financial struggles making headlines, and the national landline switch-off approaching, many households are now asking: What happens to my landline if I leave TalkTalk?
The good news is: you don’t need to lose your number. With Plexatalk, you can switch from TalkTalk and keep your landline number. You can choose any broadband provider you like — even those that don’t support landlines or digital voice services. We’re here to make the move simple, stress-free, and future-proof.
TalkTalk began life in the early 2000s as part of the Carphone Warehouse group before becoming an independent company. Over the years, it built up a reputation as one of the UK’s budget-friendly telecom providers, offering broadband, pay TV, mobile, and fixed-line phone services. For many households, TalkTalk became the go-to for bundled packages that combined internet and landline in one affordable deal.
However, things have changed in recent years. TalkTalk’s market share has been steadily shrinking — from around 14% of the broadband market in 2022 to closer to 11% in 2025. That may not sound dramatic at first, but it represents hundreds of thousands of customers leaving for alternatives. The company has also faced ongoing headlines about rising debt, late payments to suppliers, and even rumours of a potential BT buyout.
It’s little wonder that customers are starting to ask difficult questions: Is my service stable long-term? What happens to my landline if I switch? With the TalkTalk landline switch-off looming as the UK moves towards digital-only phone services, those questions feel more pressing than ever.
The reality is that you don’t need to feel tied to TalkTalk’s network. If you want a TalkTalk Digital Voice alternative or simply want to make sure you keep your landline number when leaving TalkTalk, providers like Plexatalk make the process straightforward.
The short answer is yes — you can keep your landline number when leaving TalkTalk. In fact, number portability is a legal right regulated by Ofcom. This means your phone number belongs to you, not to TalkTalk, and you’re entitled to take it with you if you change providers.
However, the process isn’t always straightforward. How easy it is to switch from TalkTalk and keep your landline depends on the type of package you’re on and how the switch is handled. If you’re in a bundled deal (for example, broadband and landline together), some providers may tell you the number can’t be moved separately. Others may only offer a digital phone service tied to their own internet connection, which limits your choices.
That’s where Plexatalk comes in. As a specialist VoIP provider in the UK, we make it simple to move your landline number away from TalkTalk — even if you decide to take broadband from another company that doesn’t offer phone lines at all. Your number comes with you, so you won’t have to give friends, family, or businesses a new contact number.
Whether you’re looking for a TalkTalk Digital Voice alternative or just peace of mind ahead of the TalkTalk landline switch-off, Plexatalk ensures your landline stays with you, not your old provider.
The UK’s phone network is changing. Openreach is in the process of switching off the old copper-based PSTN (Public Switched Telephone Network), with the full shutdown due by the end of 2025. For TalkTalk customers, this means the traditional landline service is coming to an end.
Like BT and other major providers, TalkTalk is moving customers over to internet-based phone lines, often referred to as “digital voice” or VoIP. While this is the future of home phone services, the way TalkTalk structures its offering can be limiting. In most cases, the digital phone line is tied directly to their broadband packages. That means if you want to keep a home phone, you may be forced into a bundle that includes broadband, TV, or even mobile services you don’t necessarily want or need.
For many households, particularly those who value keeping a landline number without being locked into a specific broadband deal, this can feel restrictive.
That’s where Plexatalk comes in. We provide a TalkTalk Digital Voice alternative that works with any internet connection. Whether you’re with BT, Sky, Virgin, or a smaller ISP, our VoIP service ensures you can keep your landline number when leaving TalkTalk. No unnecessary bundles, no complicated setup — just a simple, reliable home phone service on your terms.
For many households, TalkTalk has been a familiar and affordable name in broadband and phone services. But in recent years, more and more customers have been asking if it’s time to move on — and the reasons are clear.
First, there have been repeated reports of overcharging landline-only customers, many of whom are older or less internet-reliant. Paying more for a simple phone service doesn’t sit well, especially when alternatives are cheaper and more flexible. Add to that a steady stream of complaints about service reliability and customer support, and it’s understandable why frustration has grown.
On top of that, TalkTalk’s financial struggles have made the headlines. Rising debt, delayed supplier payments, and speculation about buyouts have left some customers wondering: Can I rely on TalkTalk in the long term? With a shrinking market share — dropping from around 14% in 2022 to about 11% in 2025 — there’s also concern that fewer customers means less investment in improving services.
The upcoming TalkTalk landline switch-off only adds to the uncertainty. Many people simply want a stable, no-nonsense solution for keeping their landline number without being tied into bundles or worrying about their provider’s future.
That’s where Plexatalk stands out — offering a straightforward TalkTalk Digital Voice alternative that lets you switch from TalkTalk and keep your landline with ease.
As the UK moves towards the landline switch-off, many providers — including TalkTalk — only offer digital voice services that are tied to their own broadband packages. This can leave you stuck with bundles or internet deals you may not want. Plexatalk takes a different approach.
We’re an independent VoIP provider in the UK, which means we’re not tied to any one internet company. You’re free to choose the broadband that suits your household best — whether that’s Sky, Virgin, BT, a local community fibre network, or another ISP — while still enjoying a reliable landline service. With Plexatalk, you can switch from TalkTalk and keep your landline number, without compromise.
Unlike TalkTalk’s Digital Voice service, your number stays yours. Once it’s moved to Plexatalk, you can keep it forever, no matter how many times you change internet providers. That peace of mind is especially important if you’ve had the same landline number for years and don’t want to lose touch with friends, family, or important contacts.
Plexatalk also gives you modern features traditional landlines never offered, such as voicemail-to-email, call forwarding, and easy-to-use mobile apps. And with transparent pricing and no hidden fees, you’ll always know exactly what you’re paying for.
If you’re looking for a TalkTalk Digital Voice alternative, Plexatalk is the flexible, future-proof solution that puts you in control.
Switching away from TalkTalk doesn’t have to be complicated — in fact, Plexatalk makes the process simple and stress-free. Here’s how it works:
1. Pick your broadband provider
First, decide which internet provider suits you best. It could be Sky, Virgin, BT, a local community fibre company — or even TalkTalk itself if you’re happy with their broadband. The choice is entirely yours, because Plexatalk works with any internet connection.
2. Tell us your landline number
When you sign up, just give us your existing TalkTalk landline number. Thanks to Ofcom’s number portability rules, you have the right to keep it.
3. We handle the transfer
Plexatalk arranges the number porting on your behalf, moving it safely from TalkTalk to our service. There’s no need for you to deal with complex forms or long phone calls.
4. Plug in and go
Once your number has been transferred, you simply connect our easy-to-use VoIP adapter to your internet router, or use our mobile app if you prefer.
5. Enjoy your new freedom
That’s it. You now have a reliable home phone service, modern features like voicemail-to-email and call forwarding, and the reassurance that your number is safe with you — not tied to TalkTalk.
With Plexatalk, you can switch from TalkTalk, keep your landline, and finally enjoy the flexibility you deserve.
No — your number is ported seamlessly. You’ll stay connected right up until the moment the transfer completes, so you won’t be left without a line.
Yes. With our simple VoIP adapter, most standard home phones and cordless sets work exactly as they did before. You don’t need to buy new equipment unless you want to.
Once your number has been moved, TalkTalk will close the landline part of your account. If you’re still in a broadband contract, you can keep it or move elsewhere. We’ll guide you on what to expect with your final bill.
If your broadband goes down, you can still make and receive calls using our mobile app. Many customers like the extra flexibility this provides.
Our pricing is transparent and often far lower than TalkTalk’s landline or Digital Voice charges — with no hidden extras. You pay only for what you actually need.
Meet Graham, a TalkTalk customer from Southampton. Like many people, Graham had been with TalkTalk for years, mainly because it seemed simpler to keep everything under one roof. But when his bills kept creeping up and he heard about the upcoming TalkTalk landline switch-off, he started looking for alternatives.
Graham had just signed up with Toob, a fast-growing full fibre broadband provider in his area. Toob doesn’t offer a traditional landline service — which left Graham with a problem. He still wanted to keep his home number, especially for emergency calls and as a reliable way for friends and family to reach him.
That’s when he found Plexatalk. We were able to port his TalkTalk landline number quickly and smoothly, even though his new broadband provider doesn’t include a phone line. The process was seamless: Graham gave us his number, plugged in our easy VoIP adapter, and was up and running without disruption.
Now Graham enjoys ultra-fast broadband from Toob and a dependable landline service from Plexatalk. He pays less overall than he did with TalkTalk, and he has peace of mind knowing his number is secure for the future.
For Graham, Plexatalk proved to be the ideal TalkTalk Digital Voice alternative — flexible, affordable, and built around his needs.
If you’re worried about the TalkTalk landline switch-off, frustrated with rising costs, or simply ready for better service, Plexatalk is here to make the move simple. We take care of the technical side — from number porting to setup — so you don’t have to.
With Plexatalk, you’ll enjoy:
Getting started couldn’t be easier. You can sign up online in just a few minutes, or book a free consultation if you’d like to talk through your options first. Either way, our friendly team will guide you through every step of the switch.
You don’t have to wait for TalkTalk’s next price rise or worry about being tied into bundles you don’t want. Take control today with a reliable, flexible TalkTalk Digital Voice alternative that works on your terms.
Make the switch to Plexatalk — and keep your landline for as long as you want it.
BT is in the process of switching all customers to Digital Voice — their own VoIP (Voice over Internet Protocol) phone service. While this is part of the UK-wide move away from the old copper landline network, it’s left many households worried. Will you be forced to stay with BT? Will you lose your trusted landline number after the switch?
The good news is: you don’t have to stick with BT, and you don’t have to lose your number. You can keep your landline when switching from BT – just not with a traditional copper line.
At Plexatalk, we specialise in making the transition to VoIP simple, stress-free, and flexible. Unlike BT Digital Voice, our VoIP home phone service works with any internet provider — even those that don’t offer a phone line. That means you can shop around for the best broadband deal, while still keeping your landline number and enjoying reliable, crystal-clear calls.
With the BT landline switch-off coming closer, now is the perfect time to look at your options. Plexatalk offers a BT Digital Voice alternative that puts you in control — no lock-in, no hassle, just the freedom to keep your landline number and stay connected on your terms.
For decades, BT has been the default choice for home phone and broadband. But times are changing, and more and more households are looking for alternatives. Why?
One of the biggest reasons is cost. BT bundles broadband, phone, and sometimes extras you may never use into one expensive package. If you’re mainly interested in keeping your landline number for family and friends, paying for add-ons you don’t need can feel like poor value.
Another common frustration is customer service. Long waiting times, confusing bills, and a lack of flexibility leave many customers feeling tied down.
And then there’s the BT Digital Voice migration. Since BT is moving everyone to VoIP anyway, many people are asking the obvious question: why stick with BT at all?
That’s where an independent provider like Plexatalk comes in. With us, you get a BT Digital Voice alternative that works with any internet connection, so you’re not tied to BT’s broadband just to keep a home phone. You keep your landline number, enjoy straightforward pricing, and get the flexibility to choose the broadband deal that suits you best.
When BT announced the landline switch-off, the first worry for many households was simple: Will I lose my phone number? After all, that number may be the one your friends, family, and even important services have known for years.
The good news is: yes, you can keep your landline number. Thanks to Ofcom regulations, most UK numbers can be transferred (“ported”) from one provider to another. That means you don’t need to start over with a new number just because BT is moving you to Digital Voice.
Here’s how number porting works in plain English: when you switch to a VoIP home phone service like Plexatalk, we request the transfer of your existing landline number. Behind the scenes, the number is moved from BT’s system to ours. You don’t need to do any complicated setup — we handle the process for you.
At Plexatalk, we’ve made this seamless. There’s no downtime, no confusing paperwork, and no risk of losing your number. You simply plug in your phone, connect to your broadband, and carry on as normal — but with more flexibility, lower costs, and freedom from BT.
By January 2027, BT will switch off the old copper phone network (known as the PSTN). This change affects every household in the UK. Instead of a traditional landline, all calls will be delivered using VoIP (Voice over Internet Protocol) — in other words, your home phone will run over your internet connection.
BT calls their version of this service Digital Voice. On the surface, it might sound straightforward: your existing phone number moves onto a VoIP line, and you carry on making calls. But there’s a catch. BT Digital Voice only works if you also take BT broadband. That means if you want to shop around for cheaper or faster internet, you can’t use BT’s phone service.
This lock-in limits your choice at a time when flexibility matters most. Not all broadband providers support a phone service, and some focus on internet-only packages. With BT Digital Voice, you’re forced to keep everything under one roof — whether it’s right for you or not.
That’s why many people are choosing BT Digital Voice alternatives like Plexatalk, where you keep your landline number but stay free to pick any broadband provider in the UK.
VoIP isn’t just a replacement for the landline — it’s a smarter, more flexible way to stay connected. Unlike BT Digital Voice, which locks you into BT broadband, independent VoIP home phone services like Plexatalk work over any broadband connection. That means you’re free to switch internet providers without worrying about losing your landline number.
Another advantage is simplicity. With a small adapter, you can keep using your existing home phone handsets, so there’s no need to buy new equipment. You’ll still be able to make and receive calls exactly as before — just over your internet instead of the old copper network.
But VoIP also unlocks features that traditional phone lines could never offer. With Plexatalk, you can get voicemail delivered straight to your email inbox, block unwanted nuisance calls, or even make and receive calls on your mobile app using your home number.
For families who want to stay connected, or home workers who rely on a professional line, VoIP is the perfect solution. It’s flexible, affordable, and future-proof — a true BT Digital Voice alternative that puts you in control.
Making the move away from BT doesn’t have to be complicated. At Plexatalk, we’ve streamlined the process so you can keep your landline number, reduce costs, and enjoy more flexibility — all with minimal effort. Here’s how it works:
No — when we port your number from BT to Plexatalk, the process is seamless. Your number stays active, and we ensure there’s no downtime.
Yes. With a simple adapter, your current cordless or corded phones will work just like before — only now they’ll run over your broadband.
If your internet connection drops, you can still make and receive calls apps like Zoiper. That way, you stay connected wherever you are.
Many systems can be adapted to work over VoIP, but it’s important to check with your alarm or healthcare provider before switching. Our team can help you explore options to keep critical services running smoothly.
Plexatalk typically works out cheaper because you’re not forced into bundled services you don’t need. You get a straightforward monthly price for your home phone, plus the freedom to choose the broadband deal that suits you best.
Sometimes the best way to see the difference is through someone else’s experience. Take Mr. and Mrs. H, a retired couple in Kent. Like many, they had been with BT for decades and were worried when they received letters about the BT landline switch-off. They didn’t want to lose their number — the same one friends and family had used for over 30 years.
They also weren’t happy with rising bills. Their BT package bundled broadband, a landline, and extras they didn’t use. When they heard about Plexatalk, they decided to give it a try.
Here’s what happened:
Mrs. H told us: “We thought it would be stressful, but it was so simple. We kept our number, saved money, and can now choose whichever broadband we like. We wish we’d done it sooner.”
Their story shows how easy it is to switch — and how much peace of mind Plexatalk can bring.
The BT landline switch-off is coming — but that doesn’t mean you have to lose your number, pay more than you need to, or stay tied to BT. With Plexatalk, switching is simple, affordable, and stress-free.
All you need to do is sign up here or get in touch with our team. We’ll check your number, explain your options in plain English, and guide you through the switch.
And don’t worry — you don’t need to be “techy” to get set up. We handle the number port, provide any equipment you need, and make sure you’re up and running without hassle. In most cases, you’ll simply plug in your existing phone or download our app and carry on as normal.
So why wait? Join thousands of UK households already enjoying lower costs, more flexibility, and the peace of mind that comes with Plexatalk’s VoIP home phone service.
Keep your landline. Keep your freedom. Switch today.
Running a kebab shop is fast-paced and relentless. The busiest hours often mean juggling queues at the counter, online delivery orders, and a constant stream of phone calls. In that environment, every missed call is a missed sale — and with margins tight in the takeaway business, lost orders quickly add up.
That’s why the phone system you choose isn’t just a “nice to have.” It’s one of the most important tools for keeping customers happy, ensuring smooth operations, and protecting your bottom line.
Plexatalk is designed with small, fast-moving businesses like kebab shops in mind. It combines reliability, smart features, and affordability so you never have to worry about missed calls or clunky systems slowing you down.
Phone orders are the lifeblood of most kebab shops — but traditional phone systems often create more problems than they solve. Common challenges include:
These pain points don’t just create stress; they directly cut into revenue and customer satisfaction. That’s where a smarter system like Plexatalk makes all the difference.
By January 2027, the UK’s traditional landline network (PSTN) will be switched off. That means the phone lines kebab shops have relied on for decades will no longer work in their current form.
For a busy takeaway, this is critical. If your phone stops working, you don’t just lose calls — you lose orders, regular customers, and revenue.
The good news? Switching to VoIP isn’t just a replacement, it’s an upgrade. With Plexatalk, your kebab shop can:
Instead of waiting for the switch-off to cause disruption, kebab shops can get ahead of the change now — and turn it into an opportunity to serve customers better.
Plexatalk is built to handle the pressures of a busy takeaway environment, ensuring calls are answered quickly and customers never feel ignored. Here’s how it tackles the biggest phone challenges kebab shops face:
With Plexatalk, your phone system becomes a tool for growing sales and improving service, not a source of stress during peak hours.
Switching to a modern phone system for your kebab shop isn’t just about handling calls more smoothly — it delivers everyday advantages that directly impact sales, service, and growth. With Plexatalk, you’ll benefit from:
For takeaway businesses where every call counts, Plexatalk ensures your kebab shop phone system works as hard as you do — boosting revenue, improving efficiency, and keeping customers satisfied.
“Before Plexatalk, we constantly lost calls during the dinner rush. The phone would ring busy, customers gave up, and we knew those were missed sales. Since switching, calls now queue automatically, and staff can answer between serving customers. Orders are up, mistakes are down, and our regulars love that they can always get through — even on a Friday night.”
This kind of transformation shows how the right phone system for your kebab shop can have an immediate, measurable impact on revenue and customer loyalty.
For kebab shops, every phone call is a potential order — and every missed call is lost revenue. With Plexatalk, you get a reliable, professional phone system for your kebab shop that keeps customers happy, increases orders, and grows with your business.
Ready to upgrade your phone system?
👉 Contact the Plexatalk team to discuss your shop’s needs.
👉 Or view our pricing plans to see how affordable it is to get started.
With Plexatalk, your kebab shop won’t just answer calls — it will answer more orders.
The best phone system for kebab shops is one that helps you answer every call, even during peak hours. Plexatalk’s VoIP system includes call queues, ring groups, and mobile forwarding so your shop never misses an order.
Yes. With Plexatalk, you can port your existing landline number at no extra cost. This means your regular customers can keep calling the number they already know.
Not necessarily. You can connect your existing handsets with an adapter, or upgrade to VoIP phones for extra features and reliability.
With features like call queues, ring groups, and voicemail-to-email, calls are managed more efficiently. Customers are less likely to hang up, so you retain more orders.
Traditional PSTN landlines will stop working by January 2027. Switching to a VoIP phone system ensures your kebab shop stays connected — with the added benefit of modern features.
Across the UK, more and more households are making the switch from traditional landlines to internet-based calling. The reasons are clear: lower costs, greater flexibility, and futureproofing as the national PSTN (Public Switched Telephone Network) shutdown edges closer. By 2025, landlines as we know them will no longer function in their current form, making VoIP (Voice over Internet Protocol) the natural replacement for home telephony.
Among the many providers available, Plexatalk and Voipfone stand out as two established names offering residential VoIP services. Both promise reliable call quality, user-friendly features, and competitive pricing, but they approach home VoIP in slightly different ways.
In this post, we’ll compare Plexatalk and Voipfone side by side. Our aim is to provide a clear, in-depth overview so that UK households can confidently choose the service that best fits their needs—whether that’s simplicity, affordability, or advanced features for a connected home.
When households consider switching to VoIP, one of the first questions is: what exactly do I get compared to a traditional landline? The good news is that most residential VoIP providers, including Plexatalk and Voipfone, package in a familiar set of features — often with more flexibility than standard telephone services.
Here are the essentials you can usually expect:
In short, residential VoIP provides the same reliability of a home phone — with the added benefit of modern, internet-powered features designed to fit how households communicate today.
Plexatalk keeps its residential VoIP pricing straightforward, with clear tiers based on how many minutes you need each month. Every plan includes the core features households expect, plus extras that make the service feel complete.
Plans at a glance:
What’s included with every plan:
Plexatalk’s pricing is designed to be transparent, with no hidden setup fees and the ability to upgrade or downgrade plans easily as household calling habits change.
Voipfone’s residential VoIP service is built around three simple packages, each offering a balance of included minutes and useful extras. Like Plexatalk, the plans are contract-free, so you can switch or cancel at any time.
Plans at a glance:
What’s included with every plan:
Voipfone positions itself as a feature-rich provider, with extras like call recording and mobile app integration making it appealing for households that want more than just a traditional landline replacement.
| Feature | Plexatalk | Voipfone |
|---|---|---|
| Price range | £4 – £12.50 | £6 – £14 |
| Minutes range | 100 – Unlimited (FUP 2,000 mins) | 100 – Unlimited |
| Number porting | Free | Free |
| Voicemail, Caller ID, Forwarding | ✔ Included | ✔ Included |
| Call blocking | ✔ Supported (contact for details) | ✔ Included |
| Call recording | ✔ Supported (contact for pricing) | ✔ Available at 3p/min |
| International calls | Select destinations included (e.g., North America) | UK only (international charged separately) |
| Adapter | £50 optional (lets you use existing handsets) | Bring your own device or purchase hardware separately |
| Mobile/softphone app | ✔ Supported | ✔ Free app included |
| Contract | No contract – plans are flexible | No contract – monthly, change anytime |
Both Plexatalk and Voipfone deliver reliable residential VoIP with no contracts and plenty of flexibility — but the best choice depends on how you plan to use your home phone.
Both Plexatalk and Voipfone are strong choices for UK households looking to move away from traditional landlines. The best fit ultimately comes down to your priorities:
Either way, both providers deliver reliable, flexible VoIP services that will futureproof your home phone setup ahead of the UK’s landline switch-off.
👉 Explore Plexatalk Home Packages
👉 View Voipfone Residential Plans
Yes — both Plexatalk and Voipfone allow free number porting, so you don’t lose your current number.
Not necessarily. You can use a VoIP adapter (£50 one-off with Plexatalk) to keep your current handset, or use a softphone app on your mobile/PC.
Plexatalk’s entry-level “Micro” plan (£4/month) is the lowest-cost option. Voipfone starts from £6/month.
Yes. Plexatalk includes some international destinations (e.g., North America) in all plans. Voipfone focuses on UK calls, with international charged separately.
Yes — with a stable broadband connection, VoIP offers clear, reliable calls. Both providers also support emergency service access.
You don’t have to lose your landline number when the UK retires the old copper phone network in January 2027. By switching to VoIP (Voice over Internet Protocol), you can:
👉 For home users: View VoIP for Home plans & sign up online
👉 For businesses: Check our business pricing or get in touch with us to get started.
From January 2027, the UK’s traditional analogue landline network—the Public Switched Telephone Network (PSTN)—will be switched off as part of a nationwide upgrade led by Openreach and BT. This means that landline calls will no longer run over copper wires, but instead through digital connections.
If you’re worried about losing your landline number, don’t be. Ofcom, the UK’s communications regulator, has confirmed that customers will be able to keep their existing numbers. The change is about technology, not identity—your familiar phone number can stay exactly the same.
The solution is VoIP (Voice over Internet Protocol), sometimes called “Digital Voice.” Instead of relying on outdated copper lines, your calls will run over your broadband connection. In practice, this means your landline will work much as it always has—just through a modern, more reliable system designed for the future.
The UK’s Public Switched Telephone Network (PSTN)—the traditional copper-wire system that has powered landlines for decades—is being retired. By January 2027, all PSTN and ISDN services will be switched off nationwide. This means every landline user, whether at home or in business, will need to move to a digital alternative.
The important thing to remember is this: you don’t have to lose your landline number. The switch-off is about technology, not identity. With VoIP services from Plexatalk, your number is preserved and your calls are delivered over your broadband.
We offer VoIP plans for both homes and businesses, so whether you’re a family who wants to keep a familiar landline or a business that needs a future-proof phone system, Plexatalk ensures a smooth, reliable transition away from PSTN.
VoIP (Voice over Internet Protocol) is the digital replacement for traditional landlines. Instead of sending your calls down old copper wires, VoIP uses your broadband connection to make and receive calls. From the user’s point of view, it still feels like a landline—you can keep the same number, use your existing handset (with a simple adapter), and make calls as normal. The difference is what happens in the background: your voice is converted into data and carried over the internet rather than analogue lines.
With the PSTN switch-off approaching in 2027, VoIP isn’t just an upgrade—it’s a necessity. It ensures you can keep your landline number, access more features for less cost, and stay ready for the digital future. For both households and businesses, Plexatalk provides VoIP plans designed to make this transition simple, reliable, and future-proof.
One of the biggest concerns about the landline switch-off is: “Will I lose my number?” The answer is simple: no—you can keep it.
The UK regulator, Ofcom, has made it clear that customers have the right to keep their phone number when switching providers. This is called number portability, and it applies whether you’re moving from one traditional provider to another, or from PSTN to VoIP. Your landline number is yours to take with you.
To keep your number when moving to VoIP, you’ll need to request a number port. With Plexatalk, we handle the porting process for you. The most important thing to remember is:
Number porting typically takes 7–14 days once the request is submitted. During this time:
You don’t have to give up your trusted landline number. Thanks to Ofcom’s portability rules, and with Plexatalk handling the process from start to finish, you can make the move to VoIP with confidence—keeping the number that friends, family, and customers already know.
Switching to FTTP (Fibre to the Premises) delivers blazing-fast, fibre-optic internet — but some providers (like Plusnet) don’t include a landline service in their packages ([reddit.com][1], [youtube.com][2]). This means you’ll lose your dial tone unless you take action beforehand.
But don’t worry — VoIP is the perfect solution. By porting your old number to a VoIP provider like Plexatalk before cancelling your old line, you can:
For a full walkthrough on how this works and why it matters, check out our guide:
How to Keep Your Landline When Switching to FTTP — explore here: https://www.plexatalk.co.uk/how-to-keep-your-landline-when-switching-to-fttp/
Making the move to VoIP may sound complicated, but in practice it’s straightforward. Here’s how to do it smoothly and without losing your landline number.
VoIP runs over your internet, so you’ll need a reliable connection. A minimum of 5 Mbps download and 1 Mbps upload is usually enough for a single household line, but businesses or homes with heavy streaming/gaming may need more. If you’re unsure, Plexatalk can help assess whether your connection is ready.
Not all VoIP services are the same. Look for a provider (like Plexatalk) that offers plans tailored to both domestic and business users, with transparent pricing, responsive support, and number portability.
This is the key step to keeping your landline number. When you sign up with Plexatalk, we’ll manage the number porting process for you. Remember:
On the day of migration, plug in your chosen phone or adapter, and make a few test calls. Check both incoming and outgoing calls, voicemail, and any features you’ve chosen (like call forwarding or voicemail-to-email).
Once your number has been successfully ported and tested on your new VoIP service, you can safely cancel your old PSTN-based line. From this point on, your calls are fully digital.
Switching to VoIP doesn’t mean you have to throw away your existing phones—but you may need a little extra kit depending on how you want to set things up.
Some big broadband providers (like BT or TalkTalk) now supply routers with built-in VoIP ports. In this case, you can often plug your phone directly into the router. However, this ties your landline service to that broadband provider. With many alternative fibre suppliers (like Toob or Trooli), VoIP isn’t included, so without a dedicated VoIP provider you may be limiting your options.
An ATA is a small device that connects your old analogue handset to your broadband. This is a simple way to keep using your familiar phone while enjoying the benefits of VoIP. Plexatalk offers ATAs as part of our setup to make the transition painless.
For the best digital experience, a VoIP handset plugs directly into your broadband network. These modern phones deliver clearer audio, extra features, and are designed specifically for IP calling. Plexatalk can supply and configure VoIP phones so you’re ready to go on day one.
Unlike the old copper network, VoIP services rely on your broadband and mains power. During a power cut, your landline won’t automatically stay live. A battery backup unit (UPS) can keep your router, ATA, or VoIP phone powered for emergencies.
Yes—VoIP is usually far cheaper than traditional landlines.
For businesses, VoIP doesn’t just cut costs—it adds value. Features like voicemail-to-email, call forwarding, call queues, multi-device support, and detailed call reporting are included as standard or at a fraction of the price of legacy systems.
One key difference between the old copper landline and VoIP is power resilience. The traditional PSTN carried its own power from the exchange, so a basic corded phone often worked even in a blackout. With VoIP, your phone service depends on your broadband router, adapter or VoIP handset—all of which require mains power.
That means in a power cut, unless you’ve planned ahead, your landline will not work. Here’s how to stay safe and connected:
Providers are required to ensure vulnerable customers (such as those relying on telecare or medical devices) have a way to keep calling during power cuts. A battery backup (UPS) can keep your router, ATA, or VoIP phone running for several hours.
Some broadband setups include a mobile data SIM that automatically kicks in if your fixed-line service goes down. This ensures your VoIP service continues working as long as there’s mobile coverage in your area.
Even without extra equipment, it’s sensible to keep a charged mobile on hand. In many cases, emergency services recommend dialling 999 via mobile if your landline isn’t working.
The landline switch-off is a big change, and it’s especially important that elderly and vulnerable users are properly supported. Many rely on their landline for everyday contact, emergency calls, or linked devices such as telecare alarms. Here’s what to keep in mind:
Ofcom requires providers to ensure that customers who depend on their landline for emergency or care purposes are given a backup option. This might be a battery unit to keep the VoIP service working during a power cut, or a simple mobile-based solution.
If you or someone you care for uses telecare, pendant alarms, fall detectors, or home security systems connected to the landline, check with the device supplier before migrating. Some older models may not work reliably over VoIP and may need to be upgraded.
Even with backup solutions in place, a basic mobile phone kept fully charged is a sensible safety net. Emergency calls (999) will always connect via any available mobile network, even without credit.
Clear labelling helps reduce confusion. Mark which phone should be used for normal calls, where the backup unit is, and how to reach help if needed. Simple instructions, placed near the phone, can make a big difference in an emergency.
Yes. Under Ofcom’s rules, you have the right to keep your landline number when moving from the old PSTN/POTS network to VoIP. With Plexatalk, the number porting process is handled for you, so you won’t lose the number your friends, family, or customers already know.
Not necessarily. VoIP doesn’t require ultra-fast broadband—just a stable connection. For a single home line, as little as 5 Mbps download is usually enough. Businesses or busy households may need more bandwidth to avoid call dropouts when streaming or gaming.
In most cases, yes. With an Analogue Telephone Adapter (ATA), your existing phone plugs straight into your broadband setup. Alternatively, you can upgrade to a VoIP handset for clearer calls and extra features.
Unlike the copper-based PSTN/POTS network, VoIP relies on mains power. That means your landline won’t automatically work during an outage. Solutions include battery backup units (UPS), routers with 4G/5G failover, or simply keeping a charged mobile for emergencies. Vulnerable users may be entitled to backup solutions through their provider.
Yes. VoIP uses the same internet infrastructure as modern broadband and is highly reliable when paired with a stable connection. Security is also stronger than the old PSTN, with features like encryption and fraud protection built in. With Plexatalk, you get a service designed to be both safe and future-proof.
The PSTN switch-off may not be until January 2027, but waiting until the last minute could cause headaches. Here’s why it pays to make the move to VoIP sooner rather than later.
As the deadline gets closer, millions of households and businesses will all be migrating at once. That means busier phone lines, slower installations, and less flexibility. By switching now, you get peace of mind and avoid the scramble.
Migrating early gives you time to test your broadband, choose the right equipment, and check that any connected devices (alarms, telecare units, card machines, etc.) work properly with VoIP. With Plexatalk, we’ll guide you step by step—so you’re never left guessing.
The PSTN and POTS era is ending. By moving to VoIP today, you unlock clearer calls, lower bills, and powerful features that analogue lines simply couldn’t offer. You’ll also ensure your landline number is protected well before the switch-off, giving you complete continuity.
The big message to remember is this: the landline isn’t disappearing — it’s simply going digital. The switch-off of the old PSTN/POTS network in 2027 marks the end of copper lines, not the end of landline calls. You can keep your number, keep using a familiar phone, and gain access to clearer, cheaper, and more flexible calling.
But don’t wait until the last minute. Planning your switch now means:
👉 The next step is simple: choose a VoIP provider and begin your transition. With Plexatalk, you get affordable residential plans from just £4/month, feature-rich business solutions, and expert support to make the change easy.
👉 For home users: View VoIP for Home plans & sign up online
👉 For businesses: Check our business pricing or get in touch with us to get started.
Make the move today — and keep your landline ready for the future.
For more than a century, the landline was the backbone of business communication. From the corner shop with a rotary phone on the wall to the corporate office with rows of desk phones, copper lines were the default way to connect with customers, suppliers, and partners. Having a “business number” wasn’t just about calls — it was about credibility.
But times have changed. In 2026, with the copper landline switch-off looming in many countries, the obvious question is: does any business really need a landline anymore? Mobile phones, video calls, and instant messaging have become the norm, and few entrepreneurs dream of installing a traditional phone line when they launch a company today.
The truth is, while you no longer need physical copper wires, you do still need a reliable, professional business number. Customers expect it, regulations sometimes require it, and operations often depend on it. The difference now is that modern businesses can get all of that — without the drawbacks of old landlines — through VoIP and cloud-based phone systems.
The business landline has come a long way since the days of rotary dials. In the early and mid-20th century, having a dedicated phone line was a mark of legitimacy — a signal that a business could be reached reliably. By the 1960s and 70s, advances like direct-dial long distance and touch-tone phones sped up communication, making landlines central to day-to-day operations.
The 1980s and 1990s marked the golden age of the business landline. Every serious office had multiple lines, switchboards, and eventually ISDN connections that allowed for clearer voice and even early forms of digital data transfer. The copper-based PSTN (Public Switched Telephone Network) was the nervous system of commerce, carrying not just calls but the perception of professionalism.
If a company didn’t list a landline number, it raised eyebrows. It wasn’t just a tool; it was a symbol of credibility, permanence, and trust. For decades, landlines defined what it meant to be “open for business.”
For decades, a published landline number was shorthand for stability. Customers associated it with a physical office, permanence, and the kind of reliability that a mobile number or pager simply couldn’t match.
Traditional copper lines had one huge advantage: they kept working even during power cuts. While the lights might go out, the phones still had a dial tone. That resilience made landlines a lifeline for companies that needed to stay connected no matter what.
There was no setup beyond plugging in a handset. A clear dial tone meant you were ready for business. Compared to today’s digital systems, the low learning curve was part of the appeal — anyone could use it instantly.
When customers saw a fixed business number, they felt reassured. A landline gave the impression that a business was established and accountable. For many years, it wasn’t optional — it was expected.
Copper-based infrastructure is expensive to maintain. As fewer people use traditional landlines, the cost of keeping the network alive has become harder to justify. Service providers are shifting resources toward modern, scalable technologies like fibre and IP networks.
In the UK, Ofcom and BT have already set a firm deadline: by January 2027, the Public Switched Telephone Network (PSTN) and ISDN lines will be permanently switched off. No extensions, no exceptions. Businesses that haven’t moved away from copper lines by then will be forced to migrate. Similar timelines are in motion across Europe and beyond.
Consumer behaviour has changed dramatically. Most customers now use mobiles, apps, and VoIP services as their default communication tools. Businesses have followed suit, adopting cloud-based phone systems that offer more features at lower cost. With fewer people relying on landlines, demand has dropped to the point where the old model simply doesn’t make sense anymore.
For companies still relying on landlines, the 2027 switch-off won’t be a gentle nudge — it will be a hard stop. Traditional numbers tied to copper lines will simply cease to work, cutting off customer calls and disrupting day-to-day communication.
It’s not just phones at risk. Many alarm systems, door entry intercoms, fax machines, and even older card payment terminals are connected to the PSTN. Once the copper network is decommissioned, these services could fail without an upgrade, creating hidden vulnerabilities for unprepared businesses.
Consumers will be migrated to BT’s “Digital Voice” service, which routes calls over broadband. For businesses, the equivalent is VoIP or SIP trunking — cloud-based solutions that offer more flexibility and features than a landline ever could. The key is that every organisation, no matter its size, needs to plan ahead and make the switch before the deadline.
Running a business off a single mobile number can make a company look small or even unreliable. Customers often expect a dedicated business line and may hesitate to call if all they see is a personal-looking mobile number.
Mobiles are convenient, but they’re easy to miss. A single missed call could mean a lost lead, an unhappy client, or a damaged reputation. Unlike business systems with call queues or routing, a mobile-only setup offers no safety net.
Without a central number, there’s no way to transfer calls, share a voicemail inbox, or route customers to the right person. Staff either juggle calls on their own devices or pass phones around — neither of which scales well.
When employees rely on mobiles, they often end up giving out personal numbers. That blurs the line between work and private life and creates privacy issues for staff.
Poor signal can mean dropped or patchy calls. For a customer, that’s frustrating and unprofessional, especially when they expect clear, reliable communication.
For businesses that want the credibility of a geographic number without being tied to copper wiring, a virtual landline is the simplest option. Calls to your chosen number can be redirected straight to a mobile — so customers see a professional business line, while you keep the flexibility of answering on the go. With Plexatalk (or via our self-service platform Landline Cloud you can set this up instantly, keeping the same trusted number while working entirely from your mobile.
VoIP (Voice over Internet Protocol) is now the gold standard for business telephony. Calls are delivered over the internet and managed in the cloud, unlocking advanced features such as call routing, voicemail-to-email, CRM integration, and call recording. Plexatalk provides the full VoIP setup directly, giving your business everything it needs to look and sound professional — with flexibility to grow.
Not every business wants to go all-in on mobile or desk phones alone. That’s why hybrid setups are so popular: desk phones in the office, softphone apps on laptops, and mobile apps for staff on the move. Plexatalk offers this kind of hybrid solution, so employees can take calls however they prefer while customers always dial the same trusted business number.
| Factor | Traditional Landline (Copper PSTN) | Mobile-Only | VoIP / Virtual (Plexatalk & Landline Cloud) |
|---|---|---|---|
| Cost | Line rental + install; per-minute packages; typically the most expensive to run. | Mobile plan costs only; cheap to start but limited business features. |
|
| Professionalism | High: familiar business image with a fixed geographic number. | Lower: can look small/informal if only a personal mobile is listed. | High: publish a local or national business number; present as a proper business line. |
| Reliability | Very reliable; copper often works during power cuts. | Dependent on signal; missed and dropped calls more likely. | Broadband-dependent but robust with options like call failover/forwarding, 4G backup, and mobile apps. |
| Scalability | Limited; adding lines and hardware is slow and costly. | Minimal; tied to individuals’ devices and numbers. | Excellent; add users, numbers, and features instantly as you grow. |
| Remote Working | Poor; tied to desk phones and office wiring. | Good mobility, but no central control or shared features. | Built for hybrid: desk phone + laptop softphone + mobile app under one business number. |
| Features | Basic: inbound/outbound calling, simple voicemail. | Basic: personal voicemail and call forwarding. | Advanced: IVR/menus, ring groups, call routing, voicemail-to-email, recordings, analytics, CRM integrations. |
| Future-Proofing | Obsolete: UK PSTN/ISDN switched off by Jan 2027. | Will persist, but limited as a sole business solution. | Cloud-based and standards-driven (SIP/VoIP); aligned with post-PSTN networks. |
Would you like to wrap this up with a brief Conclusion—perhaps reinforcing Plexatalk’s value—and then plan the call-to-action directing readers to your service page or Landline Cloud?
When a company only lists a mobile number starting with “07,” customers often see it as personal rather than professional. It can feel temporary or small-scale, which may cause hesitation — especially if the caller is considering a larger purchase or long-term relationship. This is why many people still ask, “Do businesses still need a landline?” Even if the copper network is disappearing, the perception of credibility tied to a fixed business number hasn’t gone away.
A geographic or national number immediately signals legitimacy. A local landline-style number suggests roots in a specific area, while a non-geographic (03/08) number can project nationwide reach. For small businesses, a virtual landline is often the best of both worlds: you get the reassuring optics of a fixed number without needing old PSTN lines.
So while the answer to “Do small businesses still need a landline?” is technically no, what they do need is a number that customers recognise as trustworthy. Today, VoIP and services like Plexatalk make that simple.
Electricians, plumbers, and builders thrive on local reputation. A geographic landline number reassures customers that you’re established in the community. At the same time, mobility is vital, so a virtual landline that diverts to a mobile is often the best fit.
Solicitors, accountants, and financial advisors still rely heavily on credibility. A published business number projects permanence and trustworthiness. While copper isn’t needed anymore, professional services benefit from VoIP systems that maintain that formal presence while adding call handling features.
Property businesses often handle a high volume of calls, with frequent transfers between team members. A single mobile won’t cut it. VoIP or cloud systems allow estate agents to maintain a trusted landline presence while managing multiple handovers seamlessly.
Freelancers and microbusinesses can technically get away with running everything from a mobile, but perception is the risk. Listing only a personal number can make a business look less established. A low-cost virtual landline offers a professional middle ground.
For big companies, copper landlines are already obsolete. What they still need is a centralised, multi-user phone system that handles routing, conferencing, and remote working. Here, VoIP platforms like Plexatalk are the only realistic option.
A self-employed electrician relied on his mobile for years but noticed fewer calls converting from ads. By switching to a virtual landline with a local number, redirected to his mobile, he projected stability while keeping the freedom to work on the move. His call volume — and customer confidence — quickly improved.
A small law firm wanted to maintain its professional image but allow staff to work from home. Migrating to VoIP meant they kept their long-standing business number while gaining call routing, shared voicemail, and secure remote access. Clients never knew the difference, but the partners enjoyed more flexibility.
A high-street shop used its landline not only for calls but also for its alarm and card machines. With the 2027 PSTN switch-off approaching, the owner moved everything to VoIP and IP-enabled terminals. The result? A future-proof setup, lower monthly costs, and no risk of sudden service loss when the copper is retired.
With VoIP, there’s no line rental or copper maintenance to pay for. Calls are carried over the internet, making monthly bills far lower than traditional landlines. Services like Plexatalk even bundle minutes and features into simple, predictable pricing.
VoIP isn’t tied to a desk. Staff can answer calls from a desk phone, laptop, or mobile app — wherever they are. That flexibility is vital for remote work, hybrid setups, and teams constantly on the move.
Adding or removing users is instant. Whether you’re a freelancer who needs a single line or a growing team with dozens of extensions, VoIP scales up (or down) with no installation headaches.
VoIP offers tools landlines never could: IVR menus, intelligent call routing, voicemail-to-email, call recording, and more. These features make even the smallest business look and sound professional.
Cloud phone systems integrate with CRM platforms, Microsoft Teams, and even video services like Zoom. Calls become part of a bigger, smarter workflow instead of an isolated channel.
With the PSTN switch-off fast approaching, VoIP isn’t just a nice-to-have — it’s the only long-term option. Moving now ensures your business avoids disruption and stays ahead of the curve.
VoIP relies on broadband, but that doesn’t mean you’re helpless in an outage. Many providers, including Plexatalk, offer 4G/5G failover so calls continue seamlessly. Mobile apps can also pick up the slack, keeping you reachable even if the office router fails.
Unlike copper landlines, VoIP handsets need power. The simple fix is an inexpensive UPS (uninterruptible power supply) battery backup that keeps your phones and router running during short outages. For most small businesses, this is more than enough protection.
Yes — but location data doesn’t automatically come from a copper line anymore. The solution is to register your business address with your VoIP provider. That way, emergency services know where to dispatch help when calls are made.
Modern VoIP is crystal-clear when set up correctly. The key is using a business-grade service with QoS (Quality of Service) settings that prioritise voice traffic over other internet use. Plexatalk systems are configured this way by default to avoid glitches and dropped calls.
Yes. The UK’s PSTN and ISDN networks are being switched off by January 2027. Any business still using copper landlines for calls, alarms, or payment terminals will lose service unless they migrate to digital alternatives.
Definitely. Numbers can be ported to VoIP or virtual landline services, so your customers keep dialling the same trusted number — you just answer it over the internet or mobile.
Almost always. There’s no line rental, setup is simple, and call bundles are cost-effective. For small businesses, this can mean significant savings compared with traditional phone bills.
Yes, provided there’s a stable broadband connection. Where broadband is patchy, a 4G/5G router or mobile backup ensures reliable service. Many small businesses already run this way.
Not in the old copper sense. But they do need a professional business number to build credibility, win trust, and separate work from personal life. VoIP and virtual landlines solve that need without the legacy costs.
Trades and local services: Keep a geographic number for local trust, while answering calls on the move.
Professional services: Project permanence with features like call routing and voicemail-to-email.
Growing small businesses: Scale easily without extra hardware or line rental.
Usually just broadband and a device. Options include mobile apps, softphones on laptops, or VoIP desk phones. Providers like Plexatalk can supply full VoIP setups, while Landline Cloud
The landline served businesses well for over a century, but its time is up. With the 2027 PSTN switch-off approaching, there’s no reason to invest in copper lines that will soon be obsolete. What hasn’t changed is the need for a professional business number — a point of contact that reassures customers and builds credibility.
For small businesses, VoIP and virtual landlines provide the perfect balance: lower costs, advanced features, and the flexibility to work anywhere without sacrificing professionalism. Whether you’re a sole trader who just needs a local number that diverts to your mobile, or a growing business that requires a full-featured phone system, Plexatalk makes the transition simple.
Don’t wait until the last minute. Keep your landline number and upgrade to VoIP with Plexatalk today.
Call: 0330 057 6699
Email: support@plexatalk.co.uk
Or explore instant setup via Landline Cloud for a quick, self-service option.
By January 2027, the UK’s traditional landline network will be permanently switched off. Every business, every household, every call — all of it will move to digital phone services. If you still rely on copper-wire landlines, the clock is ticking.
So what replaces it? The answer is VoIP (Voice over Internet Protocol) — phone calls delivered over the internet instead of through aging physical lines. A landline, by contrast, is the legacy system most of us grew up with: analogue calls transmitted across copper wiring maintained by telecoms providers.
This isn’t just a technical shift. It’s a once-in-a-generation change in how communication works in the UK. The move will affect costs, reliability, features, and even how businesses future-proof their operations.
In this guide, we’ll put VoIP vs landline under the microscope. We’ll break down their histories, strengths, and weaknesses. We’ll compare costs, flexibility, features, and the practical realities of the 2027 landline switch-off — so you can decide what makes sense for your organisation today, not when it’s already too late.
Before broadband and mobile networks, there was POTS — the Plain Old Telephone Service. For decades, landlines were the backbone of personal and business communication in the UK.
Traditional landlines carry voice signals as analogue electrical pulses. Those signals travel through copper wires, pass through local telephone exchanges, and eventually connect to the person on the other end of the line. The system was simple, standardised, and for most of the 20th century, it was the only way to make a call.
While revolutionary in their time, landlines come with serious drawbacks in today’s world:
In short, landlines did their job brilliantly for decades. But in a digital-first economy, they’ve become more of a constraint than an asset.
VoIP (Voice over Internet Protocol) is the technology that delivers phone calls over the internet instead of copper wiring. If you’ve ever made a WhatsApp call, joined a Zoom meeting, or spoken on Teams, you’ve already used VoIP.
Instead of sending analogue signals through physical lines, VoIP converts your voice into digital data packets. These packets travel over your broadband connection, then reassemble into sound at the other end. The result? A phone call that’s clearer, cheaper, and far more flexible than traditional telephony.
VoIP isn’t limited to one type of device. It works across multiple platforms:
The short answer: almost everyone. From remote workers at home to startups scaling quickly, right up to global enterprises managing thousands of extensions across continents — VoIP is the modern standard. It powers business communication in every sector, and with the 2027 switch-off approaching, adoption is accelerating fast.
The single biggest shift was broadband availability. Once fast, stable internet became widespread, VoIP outpaced landlines in quality, cost, and features. That’s why today, as the 2027 switch-off looms, VoIP isn’t just an option — it’s the replacement.
The UK’s copper-based phone network is on borrowed time. BT and Openreach have confirmed that the Public Switched Telephone Network (PSTN) and ISDN services will be permanently retired in January 2027. After that date, no calls will run through traditional landlines.
The switch-off means:
There is no “like-for-like” landline after 2027. The copper network is being shut down, not upgraded. The replacement is VoIP over broadband, delivered as Digital Voice for consumers and cloud-hosted VoIP or SIP services for businesses.
VoIP isn’t just a technical alternative — it’s a step forward. It offers:
In short: when the PSTN and ISDN switch off, the only viable way forward is VoIP. Businesses that delay migration risk losing phone service altogether when the deadline hits.
| Factor | VoIP (Internet) | Landline (PSTN/ISDN) |
|---|---|---|
| Network | Broadband/IP | Copper analogue/digital (UK network retiring Jan 2027) |
| Monthly costs | No analogue line rental; per-user/bundle; low international rates | Line rental per line + per-minute charges; higher international rates |
| Scalability | Add users instantly in your admin portal | Engineer visit; limited channels |
| Features | IVR, call routing, voicemail-to-email, apps, analytics | Basic caller ID/voicemail |
| Mobility | Work anywhere (desktop, mobile app, IP phone) | Tied to premises/number |
| Reliability | Depends on broadband; add UPS + 4G/5G failover for resilience | Historically solid; ageing copper infrastructure |
| Future status (UK) | Standard going forward | Switch-off by 31 Jan 2027 |
Sources: Openreach — Digital Phone Line Upgrade, BT — Digital Voice, Ofcom — PSTN switch-off.
The real difference between VoIP and landlines comes down to how they perform in practice. Here’s how they stack up side by side:
Switching from landlines to VoIP isn’t just about keeping up with the 2027 deadline — it’s about unlocking a communication system that works better for how we live and do business today.
With no line rental, lower call costs, and predictable subscription pricing, VoIP almost always works out more affordable than legacy phone services.
Your number isn’t tied to a wall socket anymore. Whether you’re working from home, in the office, or halfway across the world, VoIP lets you take your business number with you.
Beyond the basics of caller ID and voicemail, VoIP gives you:
Adding a new employee? It takes minutes with VoIP. No engineer callouts, no waiting on hardware installations. Just create a new user and they’re live.
VoIP was designed for the way we work now. Teams spread across multiple locations can communicate seamlessly, sharing the same system without physical limits.
With the PSTN and ISDN switch-off, VoIP isn’t just an upgrade — it’s the replacement. Once you migrate, you’re set for the future, with a platform that will keep evolving.
With Plexatalk, you can keep your existing landline number and upgrade to VoIP without disruption. Migration is simple, and you’ll gain a modern phone system that’s flexible, cost-effective, and ready for what comes next.
Are There Downsides to VoIP?
No technology is flawless, and VoIP is no exception. While it’s the clear successor to landlines, it does come with considerations you need to be aware of:
1. Internet dependency
VoIP needs a stable broadband connection. If your internet drops, so does your phone service.
Solution: Invest in a reliable internet provider and consider a 4G/5G mobile backup connection for resilience.2. Power dependency
Traditional landlines worked even during power cuts because the copper network carried its own current. VoIP equipment, however, depends on your local electricity supply.
Solution: Use a UPS (uninterruptible power supply) to keep routers and phones running during short outages.3. Emergency call location
VoIP calls don’t automatically transmit your physical location to emergency services the way landlines do.
Solution: Ensure your provider registers your address details correctly, and train staff to provide location information during emergency calls.4. Call quality risks
If VoIP is poorly configured or runs on a weak connection, calls can suffer from jitter, lag, or drops.
Solution: Prioritise voice traffic on your network (using QoS settings) and choose a provider that offers business-grade reliability.Who Should Choose VoIP Now?
With the 2027 deadline approaching, VoIP isn’t just for big corporations. It’s the right choice for almost every type of user:
Small businesses
Lower monthly costs, no line rental, and professional features like call menus and voicemail-to-email. VoIP lets small firms punch above their weight.
Tradespeople
Electricians, plumbers, builders, and similar trades can keep a local landline number that customers recognise and trust — while still answering calls on a mobile app when out on jobs.
Remote teams & freelancers
One number, multiple devices. VoIP makes it simple to answer calls on a laptop at home, a mobile on the go, or a desk phone in the office, all under one business identity.
Enterprises
Large organisations benefit from VoIP’s ability to integrate with CRMs, Teams, Zoom, and other business tools, making communications seamless across departments and locations.
Home users
When the switch-off comes, home users can keep their existing number and move it onto a VoIP service — avoiding disruption while gaining modern features.
How to Switch from Landline to VoIP (Step-by-Step)
Moving from a traditional landline to VoIP is simpler than most people expect. Here’s how the process works:
1. Check your broadband
VoIP runs on your internet connection, so make sure your speeds and reliability are up to standard. A stable broadband line is essential.
2. Choose a VoIP provider
Look for a provider that offers the right balance of cost, features, and support. For businesses, things like call routing, voicemail-to-email, and integration with existing tools can be vital.
3. Port your landline number
You don’t have to lose the number customers already know. Your provider can port your existing landline to VoIP so callers reach you just as before.
4. Set up phones and apps
Decide how you’ll use VoIP: dedicated desk phones, computer softphones, or mobile apps (or a mix of all three).
5. Configure call flows & features
Set up your call routing, voicemail, IVR menus, and any other features your business needs to run smoothly.
6. Test, train, and go live
Run test calls, train your team on the new system, and then make the full switch. With VoIP, you can transition gradually or go all-in overnight.
Plexatalk can handle this entire process for you — from checking broadband suitability to porting your number, configuring features, and providing ongoing support.
📞 Call us today on 0330 057 6699 or 📧 email support@plexatalk.co.uk
Yes. BT and Openreach have confirmed that the UK’s PSTN and ISDN networks will be shut down permanently in January 2027. After that, landlines will no longer function, and all calls will need to run over digital/VoIP services.
Absolutely. You can port your existing number to a VoIP service so callers can still reach you on the number they know — even though it’s now delivered over the internet.
In almost all cases, yes. Landlines require line rental and per-minute charges. VoIP runs on your existing broadband with flat-rate or subscription pricing, usually offering lower overall costs.
If you have stable broadband, VoIP is as reliable — or more so — than a landline. In areas with weaker connections, pairing VoIP with mobile data backup (4G/5G) ensures continuity.
You’ll need a broadband connection, plus one of the following:
An IP desk phone (connects via ethernet or Wi-Fi)
A softphone app for your computer
A VoIP mobile app for smartphones
Some users also use an ATA (analogue telephone adapter) to connect old handsets to VoIP.
Not by default. Landlines used to work because the copper network carried power. VoIP depends on your local electricity supply. The fix is simple: use a UPS (uninterruptible power supply) to keep your router and phones running during outages.
Yes — and often better. With a good broadband connection, VoIP offers HD voice quality that outperforms traditional analogue lines. Poor setup can cause issues, but a professional provider will configure the system correctly.
Yes. Modern VoIP systems integrate with CRMs, helpdesks, Microsoft Teams, Zoom, Slack, and other platforms, making communication seamless across your organisation.
Everyone — from small businesses and tradespeople to large enterprises and even home users. With the landline switch-off, VoIP isn’t just an option, it’s the only long-term solution.
With Plexatalk, you can keep your landline number and move to VoIP without hassle.
UK landlines shut off January 2027 → everyone must switch.
VoIP is cheaper (no line rental, flat subscription pricing).
More flexible → works anywhere, not tied to one office.
Feature-rich → call routing, voicemail-to-email, mobile apps.
Future-proof → integrates with CRMs, Teams, Zoom, etc.
The writing is on the wall: traditional landlines are ending in January 2027. Businesses and households that still rely on PSTN or ISDN will need to act — not eventually, but now.
VoIP is the clear replacement. It’s cheaper than landlines, more flexible for modern ways of working, and future-proof well beyond the switch-off. From small businesses and trades to large enterprises and home users, VoIP is the phone system that fits today’s needs.
Don’t wait until the 2027 switch-off. Talk to Plexatalk today to keep your number and upgrade to VoIP hassle-free.
📞 Call us on 0330 057 6699 or 📧 email support@plexatalk.co.uk
If you run a modern business, chances are you’ve heard the term virtual landline number—but what does it really mean? Put simply, a virtual landline is a phone number that isn’t tied to a physical line or location. Instead, it works through the cloud, allowing calls to be routed seamlessly to mobiles, desktops, or VoIP devices. With Plexatalk’s self-service platform at landlinecloud.co.uk businesses can set up and manage these numbers in minutes, without the hassle of engineers or long contracts.
The business world has changed dramatically in just a few short years. Remote and hybrid work are no longer exceptions—they’re the norm. Customers expect to reach businesses quickly, no matter where staff are based. At the same time, companies are under pressure to cut unnecessary costs while staying flexible. Traditional landlines simply can’t keep up with these demands.
Virtual numbers, on the other hand, offer:
With these advantages, 2025 is the perfect year to finally move away from outdated phone systems and embrace a smarter, cloud-based alternative.
In this guide, Plexatalk will walk you through everything you need to know about virtual landline numbers—how they work, the benefits they bring, and how to choose the right setup for your business. By the end, you’ll be equipped to make an informed decision and see why more and more UK businesses are switching to Plexatalk (or via our self-service platform: landlinecloud.co.uk)
Got it — here’s the draft for your “What Is a Virtual Landline Number?” section:
A virtual landline number looks and acts like a traditional business landline, but it doesn’t rely on a physical copper wire in the ground. Instead, it operates entirely in the cloud. That means your customers can dial a familiar geographic or non-geographic number, while you and your team can answer calls from anywhere—on mobiles, laptops, or VoIP desk phones.
A BT landline ties you to a fixed address and usually comes with installation costs, rental fees, and limited flexibility. If you move office, you often have to change your number—or deal with the disruption of transferring lines.
A virtual landline from Plexatalk is different:
When someone dials your virtual landline, the call doesn’t travel through old copper networks. Instead, it’s routed through the cloud using VoIP (Voice over Internet Protocol) technology. That call can be directed to:
The caller experiences a smooth, professional connection—without ever knowing the call was handled virtually.
Whether you’re a one-person startup or a multi-location company, a virtual landline brings powerful advantages:
With Plexatalk’s self-service system, setting up a virtual landline is quick, cost-effective, and designed for businesses that value flexibility and professionalism.
Here’s the draft for your “Why Businesses in the UK Are Switching in 2025” section:
The way businesses communicate is undergoing a seismic shift. Traditional phone systems that once formed the backbone of UK business are being phased out, and companies are realising that 2025 is the year to modernise.
BT has confirmed that the UK’s legacy PSTN (Public Switched Telephone Network) and ISDN services will be fully shut down by January 2027. That may sound a while away, but the transition is already underway—new PSTN and ISDN lines can no longer be purchased, and businesses sticking with outdated systems risk being left behind.
By acting now, companies can make a smooth transition to virtual numbers, avoiding last-minute disruption when the switch-off deadline hits.
The modern workplace looks nothing like it did a decade ago. Remote and hybrid work have become standard practice, and businesses need communication tools that support staff in multiple locations. Customers also expect quicker, more direct access to businesses—whether they’re reaching out from a mobile, a local landline, or through integrated digital platforms.
Virtual landlines, managed easily through Plexatalk’s landlinecloud.co.uk, give businesses the agility to meet these expectations without the restrictions of traditional systems.
Legacy landline systems carry hidden costs—installation fees, line rentals, and maintenance contracts quickly add up. In contrast, virtual landlines:
For many UK businesses, switching isn’t just about preparing for the future—it’s about saving money and gaining a competitive edge today.
A virtual landline is more than just a replacement for a traditional phone system—it’s a smarter way to run business communications in 2025. With Plexatalk’s self-service platform at landlinecloud.co.uk, businesses of every size can access enterprise-level features without the overheads.
Customers trust businesses that have a proper UK landline. Instead of relying on personal mobiles, you can present a polished, professional presence with a number that matches your location or brand. Whether you need a London 020 number or a regional 0161 Manchester line, Plexatalk makes it easy to set up instantly.
Flexibility is built in. With a virtual landline, you decide where calls go:
Your customers see one consistent landline number, while your team answers wherever they are.
Traditional phone systems require costly installations, PBX boxes, and maintenance. With Plexatalk, there’s no need for engineers or equipment—you can activate and manage numbers directly online. Setup takes minutes, not weeks.
Need an extra number for a new staff member or department? Expanding into a new region and want a local number to build trust? Virtual landlines scale with you. Add, remove, or reconfigure numbers instantly, all from your self-service dashboard.
A virtual landline is the first step towards a full cloud telephony system. Start simple with call forwarding today, and when you’re ready, upgrade seamlessly to a complete VoIP solution—keeping the same numbers, without downtime or disruption.
Getting started with a virtual landline is far simpler than setting up a traditional phone line. With Plexatalk, the whole process can be completed online in just a few minutes through our self-service platform at landlinecloud.co.uk. Here’s how it works:
Decide what type of number best fits your business:
Plexatalk lets you browse and secure your chosen number instantly.
Once you have your number, you can choose how to handle calls:
This flexibility means you can start small and expand as your needs change.
From your Plexatalk dashboard, you can configure call routing in just a few clicks. Decide who should answer calls, set up schedules, and add voicemail-to-email so you never miss a message.
Before you make your number public, run a quick test to confirm everything works as expected. Once you’re happy, share your new virtual landline on your website, email signatures, and marketing materials—and start enjoying the benefits immediately.
✅ With Plexatalk, there’s no engineer visit, no waiting weeks, and no complicated hardware—just a straightforward, cost-effective solution that grows with your business.
Once you’ve decided that a virtual landline is the right move, there are two simple ways to get started with Plexatalk—depending on how hands-on you want to be.
If you’d like expert guidance, our team at Plexatalk can work with you directly to design the perfect setup for your business. From choosing the right numbers to configuring call flows and advanced features, we’ll make sure your system is tailored to your needs. This option is ideal if:
For businesses that prefer speed and simplicity, our self-service platform landlinecloud.co.uk lets you do everything yourself:
It’s fast, cost-effective, and gives you full control of your system without needing engineers or contracts.
Whether you want tailored advice or a do-it-yourself solution, Plexatalk makes it easy to future-proof your business communications today.
In 2025, businesses are increasingly drawn to virtual landline providers thanks to low, predictable pricing—typically ranging from £10 to £20 per month, depending on features. This undercuts the high upfront costs of traditional PBX systems, which can run into the hundreds or even thousands of pounds to purchase and install.
Yes. With Plexatalk, you can port your current landline number into our system so you don’t lose the identity or trust you’ve built with customers. Once ported, it works just like a virtual landline—flexible, cloud-based, and future-proof.
Absolutely. With landlinecloud.co.uk you can forward calls to multiple mobiles at the same time or in sequence. That means whether you’re a solo operator or a growing team, incoming calls never get missed.
Yes. Virtual landlines are built on robust UK-based cloud infrastructure with high uptime and call quality standards. In many cases, they’re more reliable than copper-based PSTN lines, which are being phased out and will be switched off entirely by 2027.
Yes. Starting with a virtual landline gives you a smooth entry point into cloud telephony. When your business is ready, Plexatalk can upgrade your service to a full VoIP solution—with advanced features like call analytics, hunt groups, and integrations—without needing to change your number.
The way UK businesses communicate is changing fast. With the BT landline switch-off looming in 2027, and customer expectations shifting towards flexibility and instant availability, now is the time to make the move. Virtual landlines aren’t just a stopgap—they’re a future-proof solution that gives your business professionalism, mobility, and scalability without the baggage of old telecom systems.
Whether you’re a startup looking for your first UK business number or an established company preparing for growth, Plexatalk makes it simple to take control of your communications.
👉 Ready to get started?
The future of business telephony is cloud-based. Make the switch today and ensure your business stays connected, flexible, and competitive.
Zoiper is one of the world’s most popular softphone apps, available for Windows, macOS, Linux, iOS, and Android. It lets you make and receive calls over the internet, turning your laptop, PC, or mobile device into a business phone.
But here’s the catch: Zoiper doesn’t come with a phone number, call minutes, or a network of its own.
To make Zoiper useful for your business, you need a VoIP provider to supply:
That’s where Plexatalk comes in. Let’s explore what makes a great Zoiper provider, why Plexatalk leads the pack in the UK, and how to set it up in practice.
Zoiper is a SIP/IAX softphone — which means it uses internet-based protocols to connect to a VoIP provider.
Zoiper is just the app. Without a VoIP provider, you’re left with a pretty dial pad that can’t connect to the phone network.
Not all VoIP companies are created equal. If you’re pairing with Zoiper, you need a provider that ticks certain boxes:
At Plexatalk, we’ve designed our service to work seamlessly with Zoiper while staying affordable and flexible.
Choose from:
Unlike global VoIP brands, we offer local support. If you get stuck with codecs, registrations, or settings, we’ll guide you through.
Plexatalk gives you:
Here’s where the combo shines:
When shopping for “Zoiper providers,” avoid:
Yes, Zoiper has a free version that works fine with Plexatalk. Premium unlocks extra codecs and features.
Yes — Zoiper is just an app. You need a provider like Plexatalk for numbers, SIP accounts, and minutes.
Yes. We provide 01, 02, 0330, and 0800 numbers that work perfectly with Zoiper.
You can register the same SIP account on multiple devices. Great if you want calls ringing on mobile and laptop.
Yes — for many businesses it’s all you need. You can always add a VoIP desk phone later if desired.
You can add more SIP accounts, numbers, or features as you grow. Plexatalk scales with you.
Yes, but always use strong SIP passwords. Plexatalk also offers secure transport (TLS/SRTP) for encrypted calls.
Zoiper is a brilliant softphone — but it’s only as powerful as the VoIP provider behind it.
With Plexatalk you get:
Get your Zoiper-ready SIP account today.
As an electrician, your business runs on trust. Customers need to know that when they call, you’ll answer — whether it’s a landlord with tenants in the dark, a shop whose lights have failed, or a family needing an emergency repair.
But here’s something often overlooked: your phone number is one of the first signals of professionalism that a customer sees.
And thanks to VoIP technology, you don’t even need a physical line anymore. A virtual landline can route calls straight to your mobile while presenting your business with the professional image of a landline.
This blog explores why the choice between landline and mobile is more than just convenience — it’s about credibility, continuity, and the long-term success of your electrical business.
There’s no denying mobiles are convenient — most electricians couldn’t function without one. But when it comes to being the public face of your business, relying on just a mobile number creates issues that directly affect your reputation and growth.
Homeowners and commercial clients are cautious. With scams on the rise, many are wary of calling businesses that only advertise a mobile. A landline number conveys that you’re an established, professional service — not someone who might disappear tomorrow.
Imagine two electrician websites:
Customers almost always choose the electrician with a landline. Why? Because it looks safer and more credible. The difference is psychological, but powerful: a landline suggests you’ve invested in your business, while a mobile looks temporary or casual.
If you’re in the middle of wiring a fuse board or working at height, it’s easy to miss a mobile call. And in this trade, if you don’t pick up, the customer usually rings the next electrician they find on Google.
Mobiles work fine for sole traders — until you grow. Once you hire apprentices, office support, or extra electricians, a mobile-only setup becomes messy. A professional landline system scales with you.
Having a landline number is about more than technology — it’s about perception, trust, and continuity.
On your website, van livery, business cards, flyers, and Google profile, a landline simply looks more professional than a mobile.
Landlords, letting agents, and businesses want to feel they’re dealing with a credible, established provider. A landline number helps position you as a contractor they can trust with repeat work.
Traditional copper-wire landlines are being phased out in the UK (BT plans to switch off the PSTN by 2025). Businesses still tied to physical lines will have to migrate.
A virtual landline (VoIP) is future-proof — your number stays with you forever, even if you:
Continuity matters: once customers have your number, you never want to risk losing it.
Historically, getting a landline meant a BT engineer visit, wiring, and being tied to a physical location. Today, with VoIP (Voice over Internet Protocol), you can have a virtual landline that works wherever you do.
Customers see a landline. You get the flexibility of mobile.
A virtual landline isn’t just a smarter-looking number — it comes with business-grade features that solve real problems electricians face:
Not all numbers are created equal. Choosing the right type can help you win more jobs:
Each can be set up virtually via Plexatalk — routed to your mobile, your office, or both.
Picture this:
That one missed call could have been a contract worth thousands.
With a virtual landline, you can:
At Plexatalk, we make it straightforward:
Already exploring phone systems for electricians? Take a look at our dedicated electricians page
In a trade where customers want reassurance, your phone number is more than digits — it’s a signal of credibility.
Don’t let your number hold back your business. Power up your professional image today with a virtual landline from Plexatalk or landlinecloud.co.uk
Not legally, but from a customer perspective it makes a huge difference. A landline number signals professionalism and stability, which helps you win trust faster than advertising a mobile alone.
Yes — that’s exactly how most electricians use them. You get the credibility of a landline number on your website and van, but calls ring straight through to your mobile so you never miss work while on the go.
Unlike traditional copper landlines, a virtual landline (VoIP) isn’t tied to an address. You keep the same number whether you move office, change mobile provider, or expand into a new area.
A local number (like 0161 for Manchester or 020 for London) reassures homeowners and local businesses you’re nearby.
A 0330 number is non-geographic, making you look like a national provider — great if you want to appeal beyond your area.
An 0800 freephone tells customers you’re serious about service and covering the cost of the call.
Not at all. VoIP numbers are usually cheaper than traditional landlines and give you access to features like voicemail, call routing, and IVRs without extra cost.
Yes — in fact, the best setup is a virtual landline plus mobile. Customers call the professional landline number, and you answer on your mobile (or a desk phone if you’ve got office staff). It’s the best of both worlds.
No — to them, it looks exactly like a normal landline. Whether you choose a local code, 0330, or 0800, your business presents the same professional image.
With Plexatalk you can add IVR menus, custom voicemail, call routing, hunt groups, out-of-hours handling, and even call tracking for marketing campaigns. All things a standard mobile can’t do.