If you’re a Utility Warehouse (UW) customer, you might be wondering what happens to your landline as the UK moves closer to the analogue switch-off in January 2027. For years, UW has bundled traditional copper-based phone services alongside broadband, making it simple to keep a landline for calls. But with the nationwide rollout of FTTP (Full Fibre), things are changing quickly, and that could affect how you stay connected.
Here’s the situation: if your UW broadband is still delivered over copper, you can continue to have a standard landline service for now. But once your property is upgraded to FTTP / Full Fibre, that option disappears. Full Fibre does not support traditional analogue landlines, and UW doesn’t currently provide a digital alternative. In other words, when the switch to FTTP happens, the old-style landline you’re used to will no longer work.
This isn’t just a UW issue, it’s part of a UK-wide shift. Openreach is phasing out the old copper phone network entirely, and by January 2027, every home and business will need to move to an all-digital solution. For UW customers, that means finding a way to keep a landline number, even after copper is gone… fear not if you want to keep your landline, there is a way to keep your landline when switching to UW FTTP
The good news? VoIP (Voice over Internet Protocol) is a straightforward, affordable way to do just that. Instead of relying on copper wires, VoIP uses your broadband connection to deliver crystal-clear calls. With providers like Plexatalk offering VoIP from just £4/month, you can keep your landline number, future-proof your setup, and carry on making and receiving calls — even after UW migrates you to FTTP.
If you’ve heard the term FTTP (Full Fibre) being used by UW or Openreach, you might be wondering what it really means for your broadband — and more importantly, your landline. FTTP stands for Fibre to the Premises, where your home or business is connected directly with fibre-optic cables instead of the older copper network. This is the backbone of the UK’s Full Fibre rollout, designed to deliver much faster, more reliable internet.
The catch? Fibre and copper work very differently. Copper phone lines were designed to carry analogue voice signals, which is why they could support a “plug-in” landline for decades. Fibre cables, on the other hand, are built purely for digital data. They’re excellent at carrying high-speed broadband, but they can’t carry analogue voice in the same way. That’s why when you upgrade to Full Fibre, the socket that once delivered both broadband and a landline will only provide internet access.
Utility Warehouse (UW) currently follows this same model. If you’re still on a copper broadband connection, you can keep a standard UW landline. But once you move to FTTP / Full Fibre, UW does not offer a replacement phone service. The landline option simply disappears from your package.
This is where things can catch customers out. Many people upgrade to fibre for faster speeds without realising their old phone line will stop working. Unless you’ve already prepared an alternative, you could lose your home phone number overnight.
The solution is VoIP (Voice over Internet Protocol). Instead of relying on copper, VoIP runs over your fibre broadband. It lets you keep your landline number, enjoy clearer call quality, and stay connected even as the copper network is phased out. For UW customers moving to FTTP, switching to a VoIP service like Plexatalk is the only way to ensure your landline continues to work.
So, if traditional UW landlines don’t work on FTTP (Full Fibre), what’s the alternative? The answer is VoIP — short for Voice over Internet Protocol. Put simply, VoIP is a technology that allows you to make and receive phone calls over your broadband connection instead of the old copper phone network.
At a practical level, VoIP feels very similar to having a landline. You can keep your existing number, plug in a standard phone via an adapter, and dial as you always have. The difference lies under the hood. Instead of carrying analogue voice signals, VoIP converts your call into digital data and transmits it securely over the internet.
Compared with traditional landlines, VoIP comes with clear advantages:
Another big plus is flexibility. VoIP isn’t tied to a single type of broadband. Whether you’re on FTTP / Full Fibre, 5G home internet, or even satellite broadband such as Starlink, VoIP works seamlessly. This means you can keep your landline service no matter how your internet connection evolves.
For UW customers, this is especially important. While UW doesn’t currently offer a VoIP replacement for its landlines, you’re free to choose an independent provider. By moving your landline to VoIP now, you can protect your number, cut costs, and ensure you’re ready for the all-digital future — long before the 2027 deadline.
Here’s a draft for your final section, following your outline and weaving in the benefits of Plexatalk VoIP while contrasting with UW’s limitations (250–350 words):
When it comes to keeping a landline while switching to FTTP (Full Fibre), Utility Warehouse (UW) doesn’t currently provide a solution. That’s where Plexatalk VoIP for Home comes in — offering all the features you’d expect from a modern landline, at a fraction of the cost.
First and foremost, you don’t need to give up your number. With free porting included, Plexatalk lets you bring your existing landline number across at no extra cost, so friends, family, and important services can always reach you.
Our VoIP plans start from just £4/month, making them one of the most affordable ways to keep your home phone active. But low price doesn’t mean bare bones — Plexatalk VoIP comes with a suite of features that traditional UW landlines simply don’t offer:
Setup is simple too. You can use your existing broadband provider (no need to switch), and with a small adapter or a VoIP-ready phone, you’ll be up and running in minutes.
Worried about reliability during power cuts? Plexatalk has you covered. Calls can automatically forward to your mobile, you can use our smartphone app, or add a UPS (uninterruptible power supply) to keep your VoIP equipment powered. That way, you’re not left disconnected when you need your phone most.
With UW’s Full Fibre service leaving you without a landline, Plexatalk VoIP is the clear choice to bridge the gap — giving you affordability, reliability, and future-proof technology all in one.
If you’re moving your broadband to Utility Warehouse (UW) Full Fibre (FTTP), you don’t need to give up your home phone. With Plexatalk, you can keep your existing number, enjoy all the benefits of VoIP, and still get the faster speeds of fibre. Here’s how simple it is:
Start by picking the right package for your household. Plexatalk offers VoIP for Home plans from just £4/month, with all the features you’d expect — voicemail-to-email, call forwarding, nuisance call blocking, and more. Because our service works independently of your broadband, you can switch to UW for fibre while keeping your landline active with us.
No need to tell friends and family a new number. We’ll send you a quick Letter of Authorisation (LOA) to sign, which allows us to port your current landline number from UW (or your previous provider) to Plexatalk. Porting is free and usually happens seamlessly, with little to no downtime.
Once your number is live on Plexatalk, all that’s left is setup. Simply connect an adapter to your existing handset or use a VoIP-compatible phone. Within minutes, you’ll be making and receiving calls as normal — only now, your service runs on modern, reliable VoIP technology.
That’s it. No complicated installations, no need to change your broadband provider, and no risk of losing your home phone when UW switches you to FTTP. By combining UW broadband with Plexatalk VoIP, you get the best of both worlds: fast fibre internet and a future-proof landline solution.
Yes. With Plexatalk, you don’t need to give up your home phone number. We’ll handle the number porting process for you, free of charge. That means your existing UW landline number moves across to Plexatalk VoIP, so your friends, family, and important services can continue reaching you exactly as before.
No. Plexatalk VoIP works with any broadband provider. While many customers switch to Utility Warehouse (UW) for their FTTP / Full Fibre internet, your phone service doesn’t need to stay with them. By separating the two, you can enjoy UW’s fibre broadband speeds and still keep your landline active through Plexatalk.
In most cases, it’s actually better. Because VoIP is fully digital, it avoids the interference and line noise common on copper-based UW landlines. You’ll get clear, reliable audio whether you’re calling locally or internationally — and as broadband speeds improve with Full Fibre, VoIP call quality only gets stronger.
Unlike traditional copper landlines, VoIP depends on your internet connection, so a power cut could interrupt service. But Plexatalk gives you options to stay connected. You can enable automatic call forwarding to a mobile, use a VoIP smartphone app, or connect your equipment to a small UPS (uninterruptible power supply) to keep things running. That way, you’re never left without a way to make or receive calls.
The UK’s analogue switch-off in January 2027 isn’t far away. By then, every copper landline will be retired, and only digital alternatives will remain. For Utility Warehouse (UW) customers already moving to FTTP / Full Fibre, the impact is immediate — as soon as you upgrade, the traditional landline option disappears.
Waiting until the last minute can mean disruption. You could lose your number unexpectedly, be left without a working home phone, and have to rush into a solution at short notice. Instead, it makes sense to take control now and move your landline to VoIP on your own terms.
VoIP is the modern, future-proof replacement for the copper network, and Plexatalk makes the switch simple. From free number porting to affordable plans starting at £4/month, our VoIP service gives you everything you need to stay connected. Features like voicemail-to-email, call forwarding, and mobile apps go beyond what UW landlines ever offered, while keeping the familiar experience of a home phone.
If you’re switching to UW Full Fibre, don’t let your landline disappear with the copper switch-off. By pairing UW broadband with Plexatalk VoIP, you get the best of both worlds, fast fibre internet and a reliable, affordable phone service that will carry you through 2027 and beyond. – Read more about the Switch-Off on Ofcoms Website.
Get started with Plexatalk’s Home VoIP Today.
For many SMEs, phones are the front door. Yet too often, small teams overpay for legacy lines, tolerate missed calls, or get locked into bundles that don’t fit how they actually work. With the UK’s PSTN/ISDN switch-off in 2027, every business will need to move to an IP-based solution—so picking the right platform now isn’t just a tech upgrade, it’s a continuity plan.
This guide cuts through the noise to help you find the best small business phone system UK firms can rely on. We focus on UK-specific pricing, support and regulations, not US lists with a British section bolted on. You’ll see clear comparisons of features that matter to small teams: auto attendant/IVR, call queues, call recording (including PCI-friendly workflows), desktop & mobile apps for remote workers, hardware options, and the real-world costs of porting, contracts and handsets.
We’ll also show where a VoIP phone system beats mobile-only setups or old PBXs—for reliability, flexibility and total cost of ownership. And when a vendor is a better fit for larger enterprises, we’ll say so.
Finally, we’ll explain where Plexatalk fits. We’re built for small UK businesses: quick setup, UK-based support, transparent bundles and the essentials—IVR, queues, voicemail-to-email, analytics—without enterprise bloat. Use this guide to compare options side by side, understand UK small business VoIP pricing at a glance, and choose a phone system that helps you answer faster, sound more professional and spend less.
“Best” isn’t the most features—it’s the right business phone system features at a price and reliability level that works for a small team. Here’s the scorecard we use for UK SMEs:
1) Cost clarity (total, not teaser).
Look past headline per-user rates. Add UK numbers, minutes/bundles, call recording, hardware, and porting. Check contract length and exit fees. For many firms, cloud beats on-prem once you include licences, maintenance, and engineer visits.
2) Reliability & call quality.
You need consistent uptime, strong SIP infrastructure, QoS guidance, and fallbacks (mobile apps or call forwarding) if the office internet drops. Ask how they handle 999/112 and failover on UK business phone lines.
3) Features that matter to small teams.
Core small business VoIP features: auto attendant/IVR, ring groups, queues, warm/cold transfer, voicemail-to-email, missed-call alerts, desktop & mobile apps, and basic analytics. Nice-to-haves: call recording with pause/resume, integrations, and simple admin you won’t dread.
4) UK-based support & setup help.
When you’re moving fast, support in your timezone is a lifesaver—especially for number porting and building sensible call flows.
5) Scalability without complexity.
Add users/numbers in minutes, not tickets. Mix devices (desk phones, DECT, softphones) and keep management centralised. Seasonal scaling shouldn’t mean renegotiating contracts.
6) Security & compliance fit.
GDPR-aware data handling, clear retention policies, and PCI-friendly call recording tools (pause/redact) so you’re not storing card data. Admin roles and audit trails help you stay tidy.
Why Plexatalk surfaces early in our rankings
Many vendors are enterprise-first with SME plans tacked on. Plexatalk is built for SMEs first: UK-centric pricing, fast go-live, and the essentials—IVR, queues, recording options, analytics—without enterprise bloat or opaque bundles. If you want a business phone system that balances cost, reliability and the everyday features your team actually uses, Plexatalk is designed to hit that sweet spot while keeping your VoIP phone system simple to run.
The UK is retiring the old copper PSTN and ISDN networks—the fixed lines traditional phone services run on. By the PSTN switch off 2027, every business line must move to an internet-based alternative. In practice, that means your current analogue/ISDN numbers need a BT landline replacement using IP (often called “Digital Voice”) or a cloud VoIP service.
Read our blog post about the switch off or read more from Ofcom on the switch-off here.
If you’re preparing for the ISDN switch off UK and want a straightforward path to VoIP, Plexatalk helps you port numbers, configure call flows, and go live quickly—without enterprise bloat.
Below are the best-known VoIP providers UK teams compare, plus a couple of UK-first options. We’ve kept this very “GetVoIP/PCMag” in style so Google recognises the intent (comparison list), but each entry calls out UK-specific facts: pricing visibility, contracts, and real features small teams use. If you want cheap business phone system UK choices, scan the pricing notes and the “UK relevance” lines.
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Standout for small teams:
If you want the best UK VoIP for small business without enterprise bloat, Plexatalk pairs the essentials (IVR, queues, recording, analytics) with simple pricing and UK support.
Compare plans & features
Tip: sanity-check your real business phone system cost UK by totalling: users, numbers, minutes/bundles, any call recording/analytics add-ons, devices, porting, and the contract term (plus any annual uplifts). This narrows the field quickly and avoids surprises after you sign.
Use this to compare business phone systems UK buyers shortlist most often. Focused on the three things SMEs care about: features, pricing clarity, and UK support.
| Provider | Features (highlights) | Pricing snapshot (ex-VAT) | UK support / hosting |
|---|---|---|---|
| Plexatalk SME-first |
|
B500 £10/mo (1 extension + 1 number + 500 UK mins). B500+ adds Yealink T31P. Custom bundles (1k–5k mins) & SIP trunks. Typical ports 7–14 days. |
UK-based support, UK-hosted infrastructure, GDPR-aligned. 999/112 supported with best-practice guidance. |
| RingCentral (RingEX) |
|
Public tiers; many UK deals quote-based. Add-ons may apply for analytics/compliance. |
UK presence, local numbers, global/UK support routes. |
| 8×8 |
|
Tiered plans; UK pricing commonly via sales. Value depends on bundle and term. |
Established UK coverage and billing in £. |
| Zoom Phone |
|
Metered & bundled options; currency varies. UK numbers and rate tables available. |
UK numbers; UK/EU support coverage. |
| BT Cloud Voice |
|
Licence-based pricing; connection/device fees can apply. Contracts and annual uplifts are common. |
BT network, UK billing, straightforward BT landline replacement path. |
| bOnline |
|
Transparent low per-user pricing. Tiers for unlimited UK calls and hardware bundles. |
UK-focused product with £ pricing and support. |
| Vonage Business Communications |
|
UK plan tiers (Express/Core/Pro/Max). Many extras via add-ons; quotes typical. |
Dedicated UK plans, numbers, and billing. |
| Dialpad |
|
Public entry price often shown in USD. UK billing via sales/partners. |
UK numbers; partner-led UK deployments. |
| Gradwell (UK) |
|
Concurrent-call model + published call tariffs. Quotes for tailored setups. |
UK provider with strong channel and support. |
| Andrews & Arnold (A&A) |
|
PAYG per-minute + number rental. Highly transparent tariffs. |
UK engineering-led support and documentation. |
If you want a UK small business phone system provider that prioritises small-team realities, Plexatalk is deliberately SME-first:
Bottom line: If your priority is a clean setup, predictable costs, and responsive UK support, Plexatalk is purpose-built for SMEs. If you need sprawling UC/CCaaS or heavy custom integrations, one of the larger suites might fit—but for most small teams wanting reliable calling, clear pricing and fast go-live, Plexatalk is the pragmatic choice.
When you compare business phone system cost UK wide, most mainstream providers land around £15–£30 per user/month (ex-VAT) for a core VoIP seat with the usual features (apps, auto attendant/IVR, ring groups, basic analytics). That headline often excludes a few things that move the total up or down:
Plexatalk keeps small business phone system pricing simple. Our B500 plan is £10/month per extension and already includes 1 number + 500 UK minutes—ideal for small teams that want predictable VoIP phone system prices UK without combing through add-on grids. Prefer hardware included? B500+ adds a Yealink T31P desk phone on a straightforward minimum term. Growing fast or making lots of outbound calls? Choose Custom bundles (1,000–5,000 minutes) or SIP trunks so you’re not penalised for success.
What you won’t need to guess: IVR/auto attendant, ring groups/queues, voicemail-to-email, missed-call alerts, and desktop/mobile apps are standard—so your baseline is actually usable from day one. Typical number porting completes in 7–14 days, and you can go live immediately on new or temporary numbers while you wait.
If you’re budgeting, plan around £10–£30 per user for most providers—and then check the fine print on minutes, recording, devices and contract terms. With Plexatalk, the headline is the reality: a clear entry price, SME-first features included, and flexible bundles when you need more.
Most business phone system cost UK ranges are £10–£30 per user/month, plus devices and any add-ons like recording. For simple, predictable VoIP phone system prices UK, Plexatalk’s B500 is £10/extension including 1 number + 500 UK minutes, with larger bundles or SIP trunks as you grow.
Yes, via number porting (UK business). Share a recent bill and letter of authority; typical ports complete in 7–14 days. You can go live immediately on new or temporary numbers, and we schedule cutover in business hours to avoid downtime.
Yes. With ~100 kbps per concurrent call, router QoS, and simple failover to mobiles, you’ll get reliable VoIP UK performance. UK-hosted infrastructure and accurate 999/112 details keep service dependable; optional 4G/5G backup protects critical lines.
Absolutely. VoIP for remote workers UK lets staff use desktop and mobile apps or SIP handsets at home under one business number. IVR, ring groups and queues route calls correctly; voicemail-to-email ensures follow-up. Plexatalk is remote-ready with quick onboarding and central admin.
You don’t need to overpay or shoehorn your workflows into a US enterprise suite to get the best small business phone system UK teams actually use. Modern UK business phone systems give you the essentials—IVR, queues, call recording options, desktop and mobile apps—without the bloat, long contracts, or opaque add-ons. The key is UK-focused pricing, reliable hosting, and support that understands porting, 999/112 best practice, and the PSTN/ISDN switch-off timeline.
That’s exactly where Plexatalk small business shines. We’re built for SMEs first: clear bundles, quick go-live, UK-based support, and features your team will use from day one. If you’re comparing options, start with what matters—total monthly cost, minutes, devices, and the features you’ll rely on—and you’ll see how straightforward Plexatalk is.
Ready to see the fit for your team?
Compare plans, features and pricing here.
Get the clarity and control you need today, and a future-proof platform for tomorrow.
More and more people across the UK are asking the same question: “Do I really still need a landline?” With rising costs, the push for flexibility, and the upcoming PSTN switch-off in 2027, the answer for many is no.
Traditional landlines tie you to one spot, often with higher call charges and outdated hardware. In today’s world—where customers expect quick responses and businesses need to stay mobile—being stuck to a desk phone just doesn’t cut it anymore.
The good news? You don’t have to lose your number when you ditch your landline. Thanks to VoIP and cloud phone systems, you can take calls directly on your mobile, tablet, or laptop—wherever you are. That means lower costs, more flexibility, and a setup that’s ready for the future.
In this guide, we’ll show you how to move away from your landline, keep your existing number, and enjoy the freedom of taking calls on the go.
Yes, you don’t have to lose your number when you ditch your landline. The process is called number porting, and it lets you move your existing landline number onto a VoIP (internet-based) phone system.
Once ported, your number is no longer tied to a physical landline. Instead, you can receive and make calls in two main ways:
Either way, you keep your trusted number while gaining the freedom and cost savings of a modern system.
If you’re still relying on a landline, there’s never been a better time to move on.
By making the switch now, you’ll save money, avoid the landline phase-out rush, and future-proof your communication.
Moving away from a traditional landline doesn’t mean losing out—it actually unlocks more flexibility and savings. Here are the key benefits:
In short, ditching the landline doesn’t just future-proof your setup—it makes day-to-day life easier and more affordable.
Making the move from landline to VoIP is easier than most people think. Here’s how it works:
That’s it. No complex wiring, no downtime—just a quick, modern upgrade that saves money and makes communication more flexible.
Yes. Through a process called number porting, your landline number can be moved onto a VoIP system. That means callers still dial your usual number, but the call comes through on your mobile, tablet, or laptop.
No, quite the opposite. Most VoIP plans cost less than traditional landlines and offer cheaper call rates. You’ll also save by not paying for a landline package you no longer use.
In 2027, all PSTN and ISDN landlines will be shut off in the UK. If you’re still on a traditional line by then, you’ll need to switch to VoIP or digital calling. Making the move early means lower costs and less hassle.
Yes. With a simple VoIP adapter, you can plug in your existing handset and keep using it just like before—only now it runs over the internet.
Not necessarily. A stable broadband or fibre connection is usually enough. For most households and small businesses, standard fibre or FTTP broadband works perfectly with VoIP.
Yes. With a VoIP app (like Zoiper), you can make outgoing calls that display your landline number—even though you’re dialling from your mobile. That’s especially useful for small businesses that want to appear professional.
In many cases, you can be up and running within a few days. Number porting may take a little longer, but your new service can usually be set up in parallel to avoid downtime.
No. VoIP works just as well for home users who want to cut bills and take calls more flexibly. Families, remote workers, and small businesses all benefit from ditching the landline.
Switching from a landline to VoIP is quick, simple, and cost-effective—and you can keep your existing number. Whether you’re looking to cut household bills or upgrade your business communications, Plexatalk makes it easy. See home pricing here. See business pricing here.
Every missed call is a missed opportunity. In a busy restaurant, café, pub, or takeaway, unanswered calls don’t just mean lost bookings, they can mean lost regulars. That’s why finding out which are the best phone systems for restaurants is more important than ever.
Traditional landlines simply can’t keep up with the way modern hospitality works. Customers expect quick answers, seamless takeaway orders, and reliable service. Whether you run a bustling pub, a cosy café, or a fast-paced takeaway, having the right restaurant phone system can transform how you handle reservations, manage calls during peak hours, and deliver a better customer experience.
In this guide, we’ll cover everything you need to know: the different options available (from VoIP for restaurants to cloud phone systems), key features to look for, the typical restaurant phone system cost, and how to choose the right provider. Most importantly, we’ll show why Plexatalk is trusted across the UK hospitality industry to deliver flexible, affordable, and reliable communication solutions.
If you’re ready to stop missing calls and start maximising bookings, read on—or head straight to our pricing page to see how simple upgrading can be.
In hospitality, every call counts. A single missed reservation could mean an empty table during peak hours, while unanswered takeaway orders can quickly add up to lost revenue. The right restaurant phone system ensures your team never misses an opportunity to serve a customer.
Unlike offices, restaurants, cafés, and pubs deal with unique challenges—busy kitchens, noisy bars, and staff constantly on the move. That’s why a standard phone line often isn’t enough. You need a system that’s built for flexibility, reliability, and clear communication.
A local landline presence is still important for customer trust—many diners prefer to call a local number when booking a table or ordering food. But behind the scenes, today’s VoIP for restaurants and cloud phone systems give you the ability to route calls, manage multiple lines, and handle peak-time demand without chaos.
The result? Fewer missed calls, smoother service, and happier customers—whether you’re running a cosy café, a bustling pub, or a high-volume takeaway.
When it comes to choosing the best phone system for restaurants, there are two main options: traditional landlines and modern VoIP/cloud-based systems.
For decades, restaurants relied on PSTN and ISDN landlines. But while they served their purpose, these systems now feel outdated: limited features, higher call costs, and no flexibility. Worse still, with the nationwide PSTN/ISDN switch-off in 2027, restaurants that still depend on them will soon be forced to make a change.
In other words—landlines are not future-proof.
Modern hospitality demands modern solutions. VoIP for restaurants (Voice over Internet Protocol) is internet-based, cost-effective, and flexible enough to adapt as your business grows. Whether you run a café, takeaway, pub, or fine dining restaurant, VoIP is designed to keep you connected.
With a cloud phone system for restaurants, you can:
It’s cheaper, easier to manage, and far more reliable than traditional lines. Put simply, cloud VoIP is the best phone system for restaurants. full stop.
And with Plexatalk, switching is simple. We specialise in restaurant VoIP solutions across the UK, helping businesses like yours cut costs, stay flexible, and never miss a call.
Not all phone systems are built with hospitality in mind. When choosing the best phone systems for restaurants, it’s worth focusing on the features that will genuinely make day-to-day operations easier:
With Plexatalk, all these features come as standard. Our restaurant VoIP systems are designed specifically for UK hospitality businesses—helping you stay connected, reduce costs, and deliver the smooth service your customers expect.
When weighing up the restaurant phone system cost, it’s important to look beyond just the monthly bill. The type of system you choose—landline vs. VoIP—will have a big impact on both upfront and ongoing expenses.
With the PSTN/ISDN switch-off approaching in 2027, sticking with landlines will eventually mean paying again to upgrade.
Because VoIP for restaurants runs over the internet, you’re not tied to a single handset or location—you can take calls from a desk phone, cordless handset, tablet, or even a mobile app.
While some businesses still prefer desk phones or cordless handsets, many restaurants save money by using softphones (apps on mobiles, tablets, or desktops). This reduces upfront costs while keeping staff connected wherever they are.
👉 For most hospitality businesses, VoIP isn’t just the smarter choice—it’s also the most cost-effective. With Plexatalk, you’ll know exactly what you’re paying each month, with no hidden extras. View our pricing to see how affordable upgrading can be.
Every hospitality business is different, but the right restaurant phone system delivers results across pubs, cafés, and takeaways alike. Here are a few examples of how Plexatalk helps UK businesses stay connected and save money:
From reducing missed bookings to cutting costs, Plexatalk provides the best phone system for restaurants across the UK—flexible, affordable, and built for hospitality.
For restaurants, cafés, pubs, and takeaways, the verdict is clear:
If you’re looking for the best phone system for restaurants in 2025, VoIP is the answer. With smart tools like call queues, voicemail-to-email, and mobile apps, you’ll never miss a booking or takeaway order again.
Plexatalk makes switching simple. We provide reliable, affordable VoIP systems across the UK, helping hospitality businesses stay connected, cut costs, and deliver better service.
Ready to upgrade? View our pricing today or get in touch to see how Plexatalk can transform your restaurant’s phone system.
Not all VoIP providers are the same. The right partner will understand the unique challenges of hospitality and offer solutions tailored to your type of business—whether you’re running a busy takeaway, a lively pub, or a cosy café.
Here’s what to look for when choosing a phone system in the UK for your catering business:
That’s exactly where Plexatalk comes in. We specialise in cloud phone systems for restaurants, designed to cut costs, boost flexibility, and make communication effortless. With us, you get clear pricing, UK-based support, and a setup built around the way your hospitality business actually works.
Ready to see how simple upgrading can be? Check our pricing
The clock is ticking. By 2027, all PSTN and ISDN landlines in the UK will be switched off, meaning restaurants, cafés, pubs, and takeaways still relying on traditional phone systems will need to migrate.
For hospitality businesses, this isn’t just a technical change—it’s a chance to future-proof communication. Waiting until the last minute could mean higher costs, rushed installations, and unnecessary disruption.
Switching early to a cloud phone system for restaurants gives you lower call costs, modern features, and the peace of mind that your business is ready for the future.
As the UK upgrades its digital infrastructure, FTTP (Fibre to the Premises) broadband is rolling out nationwide. Unlike traditional connections, many FTTP packages are now broadband-only—meaning no bundled landline option.
For restaurants, cafés, pubs, and takeaways, this shift makes VoIP phone systems the natural choice. With VoIP, you can:
In short, FTTP and VoIP go hand-in-hand. Upgrading your broadband doesn’t have to mean losing your number or disrupting your service—it’s actually the perfect time to modernise.
Learn more in our full guide to keeping your landline while switching to FTTP
When choosing the best phone system for restaurants, hardware plays an important role. The right handsets make all the difference to how smoothly your team can handle calls.
In practice, many restaurants use a mix of both—desk phones at reception for reservations, and DECT handsets for mobile staff who need to stay connected while working across different areas.
For a deeper comparison, check out our full guide on DECT vs Desk Phones.
Yes. With Plexatalk’s VoIP for restaurants, you can usually transfer (or “port”) your existing landline number. That way, your customers keep calling the number they already know and trust.
Most restaurants, cafés, and pubs can be set up in just a few days. Because our cloud phone system for restaurants runs over the internet, there’s no complicated wiring or downtime.
Absolutely. A café phone system doesn’t need to be complicated or expensive. With Plexatalk, even single-site businesses benefit from features like call forwarding, voicemail-to-email, and mobile apps.
That’s where cloud really shines. Our multi-branch restaurant phone systems connect every site under one platform. Staff can transfer calls between branches, share minutes, and provide a seamless experience for customers.
If you’re a NOW Broadband customer, you may have heard the news that support for the NOW Hub Two router ends in July 2025. While services aren’t being cut off overnight, this change means no more updates, no replacements if the Hub fails, and an increasing push towards moving on. For many, it feels like the beginning of the end for the traditional broadband-plus-landline setup that NOW once offered. Fear not… we’ve got a way to keep your landline when switching from Now TV – no matter who the provider is.
This comes at a time when the UK’s entire copper landline network is being switched off by January 2027. Every home and business will need to move to digital, internet-based phone services. That’s why so many people are starting to ask the same question:
“What happens to my landline number if I switch provider or go full fibre?”
For households and small businesses alike, a landline number isn’t just a utility — it’s part of their identity. It’s how friends, family, and customers reach them. Losing it can feel like losing touch.
The good news is, you don’t have to. With VoIP (Voice over Internet Protocol) from Plexatalk, you can keep your landline number even if you leave NOW Broadband. Whether you switch to full-fibre providers like Cuckoo or Trooli, or bigger names like BT and Sky, your number comes with you.
Plexatalk makes your landline portable, flexible, and ready for the future — so you stay connected no matter how the broadband market changes.
For many households, a landline number is more than just digits on a bill — it’s a point of continuity. Friends and family already know it, and after years (sometimes decades) of use, it becomes second nature. Nobody wants the hassle of calling or messaging dozens of contacts to share a new number.
There are also practical reasons. Landline numbers are often tied to important services and accounts: banks, GP surgeries, schools, utilities, and government records. Updating each one individually is time-consuming and easy to miss — which could lead to missed calls, delayed communication, or even security issues. Keeping the same number avoids the admin headache altogether.
Then there are the professional considerations. For small businesses, freelancers, and people who work from home, the landline represents stability and credibility. It signals to customers and suppliers that you’re established and reachable. Changing it can cause confusion, damage trust, or even mean lost business opportunities.
That’s why the upcoming switch-off of the UK’s copper network is such a concern. People worry that moving to full-fibre broadband or leaving providers like NOW Broadband will mean giving up their trusted number.
The reality? With VoIP from Plexatalk, you don’t have to lose it. Your number comes with you, ready to use wherever you take your broadband. It’s the same landline — just smarter, more flexible, and built for the digital future.
If you decide to cancel your NOW Broadband package, your phone line will usually be disconnected as soon as the service ends. For many customers, this comes as a shock — once the account is closed, the landline number tied to it can disappear for good.
That’s why it’s so important to act before you leave NOW TV. If you want to keep your number, you need to request a process called number porting. This transfers your existing landline from your old provider to a new service, such as a VoIP platform like Plexatalk. Without number porting in place, there’s a real risk your long-standing number will simply be lost once the cancellation goes through.
It’s a detail many people overlook, especially if they’re switching to a broadband-only package with another provider. But for households, families, and small businesses who rely on their landline number, it’s critical. Losing it can mean missed calls from friends and relatives, disruption to important services like banks and doctors, and confusion for customers trying to reach you.
By porting your landline number to VoIP with Plexatalk, you take control before the disconnection happens. The process is smooth, and once complete, your number is no longer tied to NOW Broadband (or any single provider). Instead, it’s yours to keep — flexible, portable, and ready for the future.
So what exactly is number porting? Put simply, it’s the process of moving your existing landline number — for example, the one you currently use with NOW Broadband — over to a new service provider. In this case, that means bringing your number across to Plexatalk’s VoIP platform, so you can keep using it long after you’ve left NOW.
The good news is, Plexatalk makes this transition simple. We handle the process directly with your current provider, taking the stress off your shoulders. All you need to do is follow a few straightforward steps:
There’s no interruption to your service and no need to update contacts or accounts. The same trusted number works exactly as before — just with the added flexibility and future-proofing of VoIP. With Plexatalk, number porting is a smooth, stress-free way to stay connected as you move beyond NOW Broadband.
Switching your landline number to Plexatalk VoIP isn’t just about avoiding disruption when you leave NOW Broadband — it’s about unlocking a smarter, more flexible way to stay connected.
Keep your number – First and foremost, your existing landline number stays exactly the same. There’s no need to update friends, family, banks, or businesses. From the outside, nothing changes — but behind the scenes, your number is powered by VoIP instead of copper wires.
Lower costs – Traditional landline services are often bundled into expensive packages, even if you rarely use them. With Plexatalk, you only pay for what you need. Calls are typically cheaper, and you can say goodbye to unnecessary line rental charges.
More flexible – Once your number is on VoIP, you’re no longer tied to a wall socket. You can answer calls on your mobile, laptop, or a VoIP handset from anywhere with an internet connection. Whether you’re working from home, on the move, or even abroad, your landline comes with you.
Future-proof – By January 2027, BT Openreach will switch off the UK’s copper landline network. Every home and business will need to migrate to digital voice services. Moving to Plexatalk now means you’re already prepared — with a reliable, modern setup that won’t be disrupted by the nationwide switch-off.
With Plexatalk, you’re not just keeping your number — you’re making it work harder for you, today and tomorrow.
Making the move from a NOW Broadband landline to Plexatalk VoIP is easier than most people expect. You don’t need complex equipment or technical know-how — just a few basics to get up and running.
1. A stable broadband connection
Since your calls will run over the internet, a reliable broadband service is essential. Whether you’re switching to full fibre with providers like Cuckoo, Trooli, BT, or Sky, or sticking with an existing setup, as long as the connection is steady, VoIP will work seamlessly.
2. A device for making and receiving calls
VoIP is flexible. You can choose a dedicated VoIP handset, use an adaptor with your existing landline phone, or simply download our Plexatalk app on your smartphone, tablet, or laptop. That means you can keep the traditional “home phone” feel, or go completely digital — whatever suits your lifestyle.
3. Your NOW TV account details
To port your number across, we’ll just need a few details: your existing landline number, the name and address on your NOW Broadband account, and confirmation that you’re the account holder. With this information, we can start the number porting process and ensure your landline moves smoothly to Plexatalk without any downtime.
That’s it. With these three simple steps, you’ll be ready to keep your trusted landline number and enjoy all the benefits of a future-proof VoIP service.
The number porting process is smooth and carefully managed. There may be a very short window — usually just a couple of hours — where your line is being switched over. Once complete, your number will be fully active on Plexatalk, ready to use over your internet connection.
Yes. As long as your number is still active with NOW Broadband (or any other provider), we can port it. It doesn’t matter if you’ve had it for a few months or several decades — your landline can move with you into the digital era.
This is one of the biggest pitfalls. If you cancel your service before arranging number porting, your provider may disconnect your line and once that happens, your number could be lost permanently. That’s why it’s vital to set up your porting request with Plexatalk before closing your NOW account. We can try if you already have although there are no guarantees.
Making the move from NOW Broadband to Plexatalk VoIP is quick, easy, and designed to keep you connected without disruption. If you’re ready to secure your landline number before the copper network switch-off in January 2027, here’s how to get started:
1. Check your eligibility
Most UK landline numbers can be ported to VoIP with no problem. If you’re unsure, our team can confirm in minutes whether your number is ready to move across.
2. Sign up online or contact Plexatalk support
You can complete your registration on our website in just a few steps, or if you’d rather speak to someone directly, our support team is here to guide you. We’ll explain what information we need, answer any questions, and handle the process with your current provider.
3. Keep your number and start saving
Once your porting request is complete, your trusted landline number will be live on Plexatalk. From there, you can use it on your mobile, laptop, VoIP handset, or even your existing home phone with an adaptor. You’ll enjoy lower costs, greater flexibility, and peace of mind that your number is future-proof.
Don’t wait until the 2027 deadline forces the switch. Take control today with Plexatalk, and keep your landline working for you well into the digital future.
For estate agents, communication isn’t just important, it’s everything. Buyers want instant updates, sellers expect regular feedback, and landlords and tenants rely on clear, professional support. Every call could be a new instruction, a potential offer, or the key to closing a deal. That’s why the right phone system is more than just a tool; it’s the backbone of a successful agency.
Modern estate agent phone systems go far beyond a standard landline. With features like call routing, call recording, CRM integration, and mobile apps, they make sure no lead is ever missed and that your team can stay connected whether they’re in the office or out on viewings. In such a competitive industry, these advantages can mean the difference between securing a client or losing them to a rival.
But let’s address the big question every agency has: how much do estate agent phone systems cost? Pricing can vary widely depending on the number of users, the features you need, and whether you choose a cloud-based system or on-premise setup. In this guide, we’ll break down the real costs, what affects them, and how to get the best value for your business.
When it comes to calculating the cost of an estate agent phone system, there’s no one-size-fits-all price. Several factors determine whether you’re paying a modest monthly fee or investing more upfront for a tailored setup.
1. System Type – Traditional landlines usually involve higher setup and maintenance costs, while VoIP and cloud-based systems are more affordable, flexible, and scalable. Most modern estate agencies choose VoIP because it offers advanced features at a lower ongoing cost.
2. Number of Users – A solo agent may only need one handset or softphone, whereas a multi-branch agency with dozens of negotiators will require multiple licenses and extensions. Most providers charge on a per-user, per-month basis, so costs scale with your team.
3. Features Required – Basic call handling is cheap, but tools like call forwarding, call recording, CRM integration, and voicemail-to-email can raise the price. The upside is that these features often pay for themselves through improved efficiency and client service.
4. Contract & Support – Some providers offer upfront purchase options, while others use a monthly subscription model. You’ll also need to factor in setup fees, installation, and ongoing support costs.
Understanding these variables is the first step to finding the right system at the right price.
Estate agents weighing up phone systems quickly notice a big difference between traditional setups and modern VoIP or cloud-based solutions.
Traditional Phone Systems – These usually involve a significant upfront investment. A small office might spend £1,000–£5,000+ on hardware, installation, and line rental, with additional costs for maintenance and upgrades over time. For many estate agents, this upfront spend is hard to justify, especially when scaling or adding new branches.
Cloud & VoIP Phone Systems – By contrast, cloud systems operate on a predictable subscription model. Most providers charge between £15 and £30 per user, per month, which includes call management, voicemail, and access to mobile or desktop apps. This model makes budgeting simpler and removes the need for costly hardware.
Example in Practice – A five-agent branch using a VoIP system could expect to pay around £75 to £150 per month, not including optional extras like call recording or CRM integration. Even with add-ons, this usually works out far cheaper than running a legacy landline setup.
For estate agents, this shift means lower costs, more flexibility, and fewer surprises on the bill — all while getting more powerful communication tools.
When comparing estate agent phone system prices, it’s easy to focus only on the headline per-user rate. But many agencies find their actual bill is higher than expected because of overlooked extras.
International Calls & Out-of-Bundle Charges – While most VoIP packages include unlimited UK calls, international calls or high-volume outbound campaigns can add up quickly. It’s worth checking how rates compare with your typical call patterns.
Paid Add-Ons – Features like call recording, advanced analytics, or CRM integration are often available, but not always included in the base package. These add-ons can cost a few extra pounds per user, per month — small amounts that add up across a whole branch.
Hardware Costs – Cloud systems work well with softphones and mobile apps, but many agents still prefer desk phones or headsets for day-to-day use. Quality hardware such as Yealink or Polycom devices typically adds £50–£150 per handset upfront.
Contracts & Exit Fees – Some providers tie agencies into long-term contracts. Leaving early or scaling down users can trigger hefty penalties, so flexibility is key.
By accounting for these hidden costs upfront, estate agents can budget more accurately and avoid unexpected surprises on their monthly bills.
It’s tempting to focus only on the lowest monthly cost when choosing a phone system, but for estate agents, the cheapest option can often turn out to be the most expensive in the long run. Missed calls, poor call quality, or system downtime don’t just create frustration — they can cost you instructions, deals, and clients.
A “budget” system might look appealing on paper, but if it drops calls during a busy Saturday morning or fails to route buyers to the right negotiator, the lost business can far outweigh the savings. In a market where responsiveness is everything, reliability isn’t optional — it’s a revenue driver.
That’s why many agencies choose providers that guarantee high uptime, offer responsive support, and allow the system to scale easily as new staff or branches are added. Paying slightly more per user for a system that integrates with your CRM, provides call analytics, or supports remote working is an investment that delivers long-term returns.
For estate agents, the goal isn’t just to get the cheapest phone system — it’s to find the right balance of price, features, and support so every call adds value to your business.
With so many providers on the market, estate agents can find it difficult to compare phone system pricing. Some providers lure you in with low advertised rates, only to add on setup fees, long-term contracts, and essential features sold separately. A fair and transparent plan looks very different — and it’s what agencies should be demanding.
First, no setup fees. Cloud-based systems are plug-and-play, so charging hundreds for “installation” is often unnecessary. Transparent providers make onboarding quick and cost-free.
Second, a clear per-user monthly cost. Whether you have three negotiators or thirty, you should know exactly what you’ll pay each month without hidden extras creeping in.
Third, the right features included as standard. For estate agents, that means call forwarding, voicemail-to-email, mobile apps, and CRM integration — not basic call handling with everything else locked behind a paywall.
Finally, flexible contract terms. Agencies grow and change; your phone system should scale with you. Transparent providers offer rolling or short-term contracts rather than tying you in for years with steep exit penalties.
When your plan is simple, predictable, and built around your agency’s real needs, you can focus on clients — not the small print.
At Plexatalk, we believe estate agents deserve straightforward pricing without inflated extras. That’s why our phone system for estate agents starts at just £10 per user, per month — significantly below the UK market average of £15–£30.
Every plan includes 500 outbound minutes per user, per month, helping keep your calling costs predictable. More importantly, the features you actually need as an estate agency come built in. From call recording for compliance and training, to mobile flexibility that lets negotiators stay connected on the go, to seamless CRM-friendly integration, Plexatalk is designed around how agents really work.
Our system is also built to grow with you. Whether you’re a small independent with three staff or a multi-branch agency with dozens of users, you can scale up easily without expensive new hardware or disruptive installations. And unlike many providers, we don’t bury essential functions behind pricey add-ons or tie you into rigid contracts.
With no hidden fees, no long-term lock-ins, and a clear per-user cost, Plexatalk makes it easy for estate agents to budget with confidence — and focus on what matters most: winning instructions and closing deals.
Read more about our phone systems for estate agents.
| System Type | Upfront Costs | Monthly Cost (Per User) | Key Features / Considerations |
|---|---|---|---|
| Traditional Landline | £1,000–£5,000+ | Line rental + maintenance | Expensive to install, harder to scale, limited modern features |
| Typical VoIP Provider | Low / none | £15–£30 | Flexible, scalable, but some features sold as add-ons |
| Plexatalk for Estate Agents | £0 | £10 | Includes 500 mins, call recording, CRM-friendly, mobile apps, no hidden fees |
Phone systems are no longer just a back-office utility for estate agents — they’re a critical tool for winning instructions, keeping clients informed, and closing deals. The cost can vary depending on the size of your agency, the features you need, and the provider you choose. But one thing is clear: you don’t have to overspend to get an enterprise-grade solution.
The most important factor is value. A system that’s reliable, scalable, and tailored to estate agency workflows will pay for itself many times over in reduced missed calls, greater efficiency, and stronger client relationships. By choosing wisely, you can avoid hidden fees, inflated add-ons, and long-term lock-ins that drain resources without adding real benefit.
At Plexatalk, we make that choice simple. Our £10 per user, per month plan gives you predictable costs, the essential features estate agents rely on, and the flexibility to grow as your business does. With clear pricing and no nasty surprises, you can invest in communications with confidence.
Most cloud-based estate agent phone systems cost between £15 and £30 per user, per month. However, Plexatalk offers plans from just £10 per user, per month, with essential features included. Pricing usually depends on the number of users, features required, and contract type.
Many providers charge installation or setup fees, often £100–£500 depending on the system. At Plexatalk, there are no setup fees — cloud-based systems are plug-and-play, making it quick and cost-free to get started.
Common hidden charges include international calls, out-of-bundle minutes, paid add-ons (like call recording or CRM integration), and hardware purchases. Some providers also impose early exit fees on long-term contracts. Plexatalk avoids these surprises with clear, transparent pricing.
Yes. Traditional systems can cost £1,000–£5,000+ upfront, plus ongoing maintenance. VoIP uses a simple subscription model, usually £10–£30 per user, per month, with far lower running costs and greater flexibility.
Absolutely. Most VoIP systems are billed per user, so you can add or remove users as your team expands. Plexatalk makes this seamless, with no penalties or disruptive installations.
Not always. Many agencies use softphones and mobile apps to avoid hardware costs. If you prefer desk phones or headsets, these typically range from £50–£150 each, but they’re a one-off purchase.
On average, estate agents switching from legacy systems save 30–50% on communication costs. Lower monthly bills, reduced maintenance, and features like voicemail-to-email or CRM integration help improve efficiency while keeping costs predictable.
Yes, you can call 999 from a VoIP phone in the UK, but it’s not quite as straightforward as using a traditional landline or mobile. VoIP (Voice over Internet Protocol) routes your calls over the internet rather than the copper wires or mobile networks used by legacy systems. That means the reliability of your emergency call depends on factors like your broadband connection, router, and even the power supply in your home or office.
Unlike standard phone lines, a VoIP system does not automatically transmit your location when you dial 999 or 101. Instead, you’ll need to register a fixed address with your provider so that emergency services can find you if you cannot speak or if the call is disconnected. If your VoIP setup is portable — for example, using a softphone app on a laptop or mobile — the address on record may not reflect your actual location at the time of the emergency.
These differences don’t mean VoIP is unsafe for emergency use, but they highlight why understanding the limitations is crucial. With the right setup and awareness, you can make sure your VoIP line remains a reliable way to contact the emergency services when you need them most.
The question of whether you can call 999 or 101 from VoIP isn’t just a technical curiosity — it’s a pressing concern in 2025. That’s because the UK’s PSTN switch-off is now well underway, with millions of households and businesses migrating from the old copper-based phone network to all-digital voice services. For many people, this change isn’t voluntary; traditional lines are being phased out, leaving VoIP as the default option.
This transition naturally raises anxiety around emergency calls. When you’ve relied on picking up a landline for decades, the idea that your ability to call for help could now depend on your internet connection or a mains power supply feels unsettling. People are asking: “What if my broadband goes down? What if there’s a power cut? Will I still be able to dial 999 and speak to someone?” These are not abstract worries — they touch on trust, safety, and peace of mind.
Addressing these fears is critical, because emergency access is not negotiable. Whether it’s reporting a burglary on 101 or calling 999 for life-threatening situations, people need to know that their voice service won’t let them down when it matters most. By acknowledging these concerns and explaining how VoIP providers ensure continuity, we can build confidence that digital voice isn’t a step backward, but a secure and future-proof solution.
To understand the concerns around VoIP, it helps to look at how 999 calls work on traditional landlines and mobiles. The old PSTN (Public Switched Telephone Network) has been in place for decades, and one of its biggest strengths is reliability. Copper lines are powered directly from the exchange, which means your landline will still work during a power cut. When you pick up the handset and dial 999, the network automatically routes the call and transmits your exact location to the emergency operator. That’s why paramedics or police can be dispatched even if you’re unable to speak.
Mobile phones offer a different but equally robust safety net. Instead of a fixed address, emergency services use your SIM and network triangulation to pinpoint your location. Many modern smartphones also send additional GPS or Wi-Fi location data, improving accuracy when seconds count. Whether you dial 999 or 101, the call is handled with location awareness built into the system.
This baked-in reliability is what people have come to expect from emergency calls. You pick up the phone, you get through — no need to think about internet connections, power supply, or whether your address is on file. As we transition to digital voice, this contrast highlights why people have legitimate questions about how VoIP fits into the same life-saving framework.
Yes, you can dial 999 (and 112) through a VoIP service in the UK, but the way these calls are handled differs significantly from traditional landlines or mobiles.
VoIP relies on a stable broadband connection and mains electricity. If either fails, your ability to call 999 or 101 is lost. By contrast, the old PSTN copper lines were powered directly from the exchange, so they continued working even during a power cut.
With PSTN or mobile calls, your location is automatically shared with emergency services. VoIP calls, however, are routed over the internet and are not inherently tied to a physical address. This means emergency operators cannot see where you are unless that information is provided another way.
To address this gap, Ofcom requires VoIP providers to register each user’s physical address. This stored address is used to route emergency calls and direct responders. If the address is out of date—or if you are calling from a different location while using a portable VoIP setup—the information sent to the operator may be misleading.
Ofcom enforces strict rules (known as General Condition 4) requiring providers to support access to 999 and 112. Providers are also expected to supply accurate location data where technically possible. Failures in this area are taken very seriously; in recent years, some providers have been fined for supplying incorrect location data on emergency calls, as these errors could delay life-saving assistance.
As the UK transitions from the old PSTN network to all-digital voice, Ofcom has put in place clear rules to protect access to emergency services. These regulations apply directly to VoIP providers and cover four key areas:
All providers offering telephone services must ensure customers can call 999 and 112. This includes making clear to customers that VoIP services may not work in the event of a power cut or broadband failure unless a backup is provided.
Because VoIP calls are not automatically tied to a location, providers are required to register and maintain an up-to-date physical address for every customer. This ensures emergency services know where to send help if a caller cannot speak.
Ofcom guidance specifies that providers must offer a free backup solution giving at least one hour of emergency call access during a power cut. This is especially important for vulnerable users, such as those without reliable mobile coverage or those dependent on telecare devices.
Ofcom regularly monitors compliance and has issued open letters reminding providers of their obligations under the General Conditions. Where failures occur, Ofcom can issue penalties of up to 10% of a provider’s turnover. In 2023, the industry also signed the PSTN Charter, committing not to migrate customers who rely on telecare until enhanced protections are in place, often providing backup solutions that go beyond the one-hour minimum.
Read more about Ofcom on access to Emergency Services.
While VoIP does support 999 and 112 calling, it comes with some important limitations that users need to be aware of. These don’t make VoIP unsafe, but they do highlight the importance of planning ahead and ensuring your setup is resilient.
1. Power Cuts
Traditional PSTN landlines continue to work during power failures because they are powered from the exchange. VoIP services, however, rely on your router and broadband equipment being plugged into mains electricity. In a power cut, your VoIP line will stop working unless you have a backup solution in place, such as a battery supply.
2. Internet Outages
No internet means no VoIP. If your broadband drops, you won’t be able to make or receive calls—including emergency calls. This is one of the biggest practical differences from older landlines.
3. Location Challenges
With a PSTN line, emergency services instantly know where you are. With VoIP, that’s not the case. Unless your provider has your address registered and up to date, operators can’t automatically trace your location. You’ll need to state your address clearly when calling.
4. Rural and Mobile Dead Zones
In rural areas with patchy mobile coverage, VoIP often becomes the main way of staying connected. But if your broadband fails in these locations, you may have no fallback option at all—unless you’ve prepared an alternative.
These limitations don’t mean VoIP is unreliable. They simply show why awareness, preparation, and provider support are crucial in keeping emergency access dependable.
VoIP can be a safe and reliable way to reach the emergency services, provided you take a few sensible precautions. By preparing in advance, you can reduce risks and ensure your system works when you need it most. Here is a practical checklist:
Register your address with your VoIP provider. This is essential. It ensures that if you dial 999 or 112, your call is routed correctly and operators have a fallback location on record. Update it immediately if you move.
State your location at the start of the call. Because VoIP does not automatically transmit location details, it is good practice to confirm your address to the call handler as soon as the call begins.
Set up call forwarding to mobile. If your broadband connection fails, calls can be automatically redirected to your mobile. This maintains continuity of service.
Use a UPS (battery backup). A small uninterruptible power supply for your router and VoIP equipment can keep your line working for at least an hour during a power cut.
Install your provider’s mobile app. If Wi-Fi goes down but 4G or 5G is available, the app allows you to continue making VoIP calls, including to 999.
Request a backup unit if you are vulnerable. Ofcom requires providers to offer at least one hour of emergency backup, free of charge, to those who rely on their line and have no alternative.
By following these steps, you can make calling 999 on VoIP as safe and dependable as on a traditional landline.
Yes. VoIP services in the UK must support access to 999 and 112 under Ofcom regulations. However, they rely on your internet connection and mains power, so service can be affected by outages.
Yes. Because VoIP calls are not automatically tied to a physical location, you must provide your provider with an up-to-date address. This ensures calls are routed correctly and emergency responders know where to send help if you cannot speak.
Not by default. Traditional landlines worked during power cuts, but VoIP equipment requires mains electricity. Unless you have a battery backup (UPS) or your provider has supplied one, your VoIP line will stop working in a blackout.
You should not dial 999 as a test. If you want to confirm your VoIP line supports emergency calls, contact your provider directly. Some providers offer test numbers or other ways to verify setup without using 999.
Not all. Only providers offering access to the public telephone network are required to support emergency services. Always check with your VoIP provider that your service includes 999 and 112 access before relying on it.
The shift to digital voice has raised very real concerns across the UK, especially in rural communities. Stories in the national press have highlighted residents in remote areas who worry about being left isolated if storms bring down power lines or broadband connections. For these households, the landline was often the only dependable way to call for help when mobiles had no signal.
Ofcom’s own monitoring reports echo these worries. They note that while the vast majority of customers experience no problems, power cuts and connectivity failures remain the biggest risks for VoIP users relying on 999 access. In some cases, people have been temporarily cut off during severe weather, unable to reach the emergency services until power or internet was restored. These incidents, though relatively rare, illustrate why backup solutions are so important.
Public confidence in emergency access is not just a technical issue—it’s a matter of trust. When someone dials 999, they need to know the call will go through. That’s why Plexatalk takes these issues seriously. We don’t just meet the minimum requirements set by Ofcom; we work to exceed them. From providing guidance on battery backup options to offering mobile app alternatives and forwarding features, our focus is on making sure customers stay connected when it matters most.
As the UK moves fully to digital voice, it is essential that VoIP services deliver not only convenience but also peace of mind. Plexatalk is built with safety and reliability at its core, giving you the confidence that emergency access will always be there when you need it.
Full compliance with Ofcom’s rules. Plexatalk meets all Ofcom requirements for 999 and 112 access. That includes ensuring your calls are routed correctly and that emergency operators receive accurate information when every second counts.
Emergency address registration as standard. We make sure your location details are collected and kept up to date, so responders can be dispatched quickly and accurately if you are unable to speak during a call.
Automatic failover options. With call forwarding and our mobile app, Plexatalk ensures you can still make and receive calls if your broadband connection drops. The mobile app works seamlessly over 4G or 5G, keeping you connected during outages.
Resilience in power cuts. Our service is fully compatible with UPS (battery backup) units, helping to maintain your VoIP connection even during blackouts.
Dedicated support for vulnerable users. Plexatalk goes beyond the minimum, offering tailored support and backup solutions for customers who rely most heavily on their line.
By choosing Plexatalk, you’re not just adopting VoIP—you’re investing in a service designed for safety, reliability, and trust, ready to support you in any situation.
The move to VoIP has raised understandable concerns about emergency access—but the bottom line is simple: yes, you can call 999 from VoIP in the UK, provided your service is set up correctly. By registering your address, preparing for power and broadband outages, and choosing a provider that takes Ofcom’s safety rules seriously, you can ensure your VoIP line is every bit as dependable as a traditional landline.
At Plexatalk, we don’t just meet the minimum requirements—we go further. With built-in address registration, mobile failover options, and extra support for vulnerable users, our service is designed to keep you connected when it matters most.
Switch to VoIP with Plexatalk and stay confident you can always reach emergency services.
Does VoIP work during a power cut? In short — no. VoIP phones stop working in a blackout because your router, modem, and internet service all rely on electricity. Without power, the internet connection that VoIP requires goes down.
But that doesn’t mean you have to lose service. With the right setup, you can stay connected even during a power cut. For example, an uninterruptible power supply (UPS) can keep your router and VoIP adapter running, while mobile failover ensures calls are diverted to your smartphone when your broadband is offline.
At Plexatalk, we provide both residential and business VoIP services in the UK designed with reliability in mind. By adding simple backup options, you can ensure you never miss important calls — whether it’s a family member during an emergency or a client in the middle of a blackout.
So, while the technical answer to “Does VoIP work without internet?” or “Is VoIP reliable in a power cut?” is no, the practical answer is that you can keep talking with the right VoIP provider and setup.
One of the biggest reasons people ask, “Does VoIP work during a power cut?” is because traditional landlines used to keep working even when the lights went out. The old copper-based PSTN (Public Switched Telephone Network) lines carried their own low-voltage electrical current directly from the telephone exchange. That meant even if your house lost mains power, you could still pick up the phone, hear a dial tone, and make or receive calls. For decades in the UK, this reliability during a blackout was seen as one of the strongest advantages of landlines.
VoIP, by contrast, works very differently. Instead of drawing power from the exchange, VoIP services rely on your broadband connection and home equipment — such as your router, modem, and VoIP phone or adapter. All of these devices need electricity to function. If your home loses power, your internet connection goes down, and with it, your ability to make calls. That’s why the answer to “Is VoIP reliable in a power cut?” is usually no — unless you put backup measures in place.
This is where providers like Plexatalk step in. Our residential and business VoIP packages can be paired with simple solutions like battery backup systems or mobile call forwarding. That way, even though VoIP depends on broadband and electricity, you won’t lose your voice service the moment there’s a power outage in the UK.
A common concern is, “Does VoIP work without internet or during a power cut?” The answer comes down to how VoIP is delivered. Unlike the old PSTN lines, VoIP runs over your broadband connection, which depends on equipment inside your home. Your router, modem or ONT (if you’re on fibre), and VoIP handset or adapter all need electricity to function. If there’s a blackout, these devices switch off — and when they’re off, so is your phone service. That means no inbound or outbound calls, including emergency calls to 999.
This reliability issue has been taken seriously by UK regulators. Ofcom requires all VoIP providers to make sure customers — especially vulnerable users — can still call emergency services in the event of a power outage. As a minimum, providers must offer a solution that guarantees at least one hour of backup power. In practice, this usually means a small battery backup device (UPS) that keeps your router and VoIP hardware running long enough to make urgent calls during a blackout.
At Plexatalk, we comply with this rule by ensuring that all residential customers have a way to make emergency calls during a power cut. This may be via our VoIP mobile app, or where that isn’t suitable, a battery backup (UPS) device. Vulnerable customers receive these solutions free of charge, as required by Ofcom.
With the UK’s copper landline network being switched off by 2025, Ofcom has set clear rules for how VoIP services must handle power outages. Since VoIP depends on electricity, Ofcom requires providers to ensure that customers can still contact 999 during a blackout. To meet this, many major providers — including BT, Vodafone, and Zen — supply battery backup devices that keep your router and fibre ONT powered for a limited time. Depending on the model, these can last anywhere from 1 to 7 hours, giving households a safety net in case of a power cut.
Importantly, vulnerable customers can request these backup devices for free. This ensures that those who rely most on their phone service are not left without a way to call emergency services. Ofcom’s full guidance can be found on their official website here.
To comply with Ofcom rules, Plexatalk ensures that all residential customers can make emergency calls during a power cut. For many households, this can be done easily via our VoIP mobile app, which works over 4G/5G. Where a mobile app isn’t suitable — for example, if there’s limited signal or the customer relies on a fixed phone — we provide a battery backup (UPS) option to keep your equipment running for at least one hour. Vulnerable customers can receive these backup solutions free of charge, in line with Ofcom guidance.
So, is VoIP reliable in a power cut? On its own, not really — but with the right setup, you don’t need to lose service during a blackout. Here are some proven ways to keep your phones working when the electricity goes out:
At Plexatalk, we help both residential and business VoIP customers in the UK put these safeguards in place. Whether it’s setting up mobile apps, configuring call forwarding, or advising on the right UPS, we make sure you’re not left asking “Does VoIP work during a power cut?” — because your service stays ready when you need it most.
When discussing VoIP power outage UK scenarios, it’s important to recognise that not all homes and businesses are affected equally. In urban areas with strong mobile coverage, a blackout might be a minor inconvenience — you can usually fall back on 4G or 5G. But for rural households or properties in mobile dead-spot areas, a power cut can mean complete disconnection. If broadband is down and mobile coverage is patchy, you can’t rely on your phone line for emergencies.
This is especially concerning for vulnerable users who may depend on their landline for medical support, care services, or urgent calls. Public forums and UK news outlets have already raised concerns about the retirement of copper landlines, with headlines questioning “Is VoIP reliable in a power cut?” and highlighting the risks to older or isolated residents. The issue is real, and regulators like Ofcom have acknowledged it.
The good news is that solutions exist. From UPS devices that keep your router alive, to automatic call forwarding and VoIP mobile apps, there are practical ways to avoid being cut off. That’s why Plexatalk provides mobile app access for most households, and free UPS backup for vulnerable users who cannot rely on mobile coverage, ensuring compliance with Ofcom rules.
With the copper network being retired across the UK, more people are asking, “Does VoIP work during a power cut?” and “Is VoIP reliable in a blackout?” The truth is, reliability depends on how well your VoIP service is set up — and that’s where Plexatalk makes a difference.
Our residential and business VoIP services are designed with resilience in mind. Every customer gets access to the Plexatalk mobile app, so you can make and receive calls over 4G/5G if your home internet goes down. We also include automatic call forwarding as standard, meaning your calls can be redirected instantly to your mobile if there’s a broadband or power outage.
For businesses, we’ve tested our hardware with a range of UPS (Uninterruptible Power Supply) units, ensuring your routers, switches, and VoIP desk phones can be kept online during a blackout. This keeps offices operational and customer-facing even when the mains power is off.
We also provide extra support for vulnerable customers, in line with Ofcom guidance. That means recommending the right backup solutions and supplying options where needed, so no household or business is left unprotected during a VoIP power outage in the UK.
With Plexatalk, you don’t just get a phone service — you get peace of mind that your connection is there when you need it most.
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So, does VoIP work during a power cut? Technically, no — without power, your router, modem, and VoIP equipment can’t function, which means no calls in or out. But that doesn’t mean VoIP has to leave you stranded in a blackout. With simple backup options like UPS units, mobile apps, and call forwarding, you can keep your line active even when the lights go out.
At Plexatalk, we believe VoIP should give you more reliability, not less. That’s why our services come with built-in safeguards: a mobile app for backup calling, automatic call forwarding, hardware tested with UPS devices, and extra support for vulnerable customers in line with Ofcom guidance. Whether you’re a family worried about emergency calls, or a business that can’t afford downtime, we’ll make sure your VoIP setup is ready for anything.
VoIP doesn’t have to leave you cut off during a power cut — you just need the right setup.
👉 Talk to us today about keeping your landline working during blackouts. Plexatalk can help you stay connected.
Many UK households are being switched over to BT Digital Voice, but what exactly does that mean for everyday phone users? The truth is, Digital Voice isn’t some brand-new invention—it’s simply VoIP technology (Voice over Internet Protocol) rebranded and packaged by BT.
That’s why the question “BT Digital Voice vs VoIP” matters. When you strip away the marketing, both use the same underlying technology. The difference comes down to cost, flexibility, and customer experience. If you’re looking for a BT Digital Voice alternative, independent providers like Plexatalk can offer a more affordable, feature-rich, and customer-focused way to run your home or business phone service.
BT Digital Voice is BT’s replacement for traditional landlines, shifting customers onto internet-based calling instead of the copper wire phone network. In simple terms, BT has retired old landline technology and rebranded its phone service as “Digital Voice.”
But here’s the reality: BT Digital Voice is not a new invention. It’s simply VoIP (Voice over Internet Protocol)—the same technology that independent providers like Plexatalk have offered for years. The only difference is that BT has packaged it with their own router and locked it into their ecosystem.
So while BT presents Digital Voice as something unique, the truth is it’s no different from the residential VoIP UK services already available on the market. The difference is that with a provider like Plexatalk, you’re not tied into one company’s hardware or pricing structure. You get the same underlying technology—only with more flexibility, more features, and better value.
VoIP stands for Voice over Internet Protocol. In plain terms, it simply means making phone calls over your broadband connection instead of the old copper landline network.
At home, VoIP is surprisingly easy to use. You can connect it to your existing home phone, run it through an app on your smartphone, or even use a dedicated VoIP handset. Unlike being tied to a fixed landline, VoIP gives you flexibility in how—and where—you make and receive calls.
The main benefits of VoIP are:
This is why so many households across the UK are considering residential VoIP UK services from companies like Plexatalk—because they deliver the same technology as BT, but with more choice and better value.
| Feature | BT Digital Voice | Plexatalk VoIP |
|---|---|---|
| Works with any router? | ❌ No – locked to BT router | ✅ Yes – works with any broadband connection |
| Use on the go? | ⚠️ Limited – BT Digital Voice app tied to BT broadband | ✅ Yes – works with any standard VoIP app (Zoiper, Grandstream Wave, Bria, etc.) |
| App flexibility | ❌ One proprietary app | ✅ Any VoIP app, softphone, or desktop client |
| Hardware choice | ❌ Restricted to BT handsets & ecosystem | ✅ Wide range of VoIP phones, adapters, PCs & mobiles |
| Pricing | Bundled, often higher | Transparent, affordable plans (insert Plexatalk pricing highlight) |
| Best for | Customers tied into BT ecosystem | Anyone wanting flexibility, portability & cheap VoIP for home |
While BT Digital Voice is marketed as simple and convenient, its closed ecosystem comes with significant downsides for UK households:
For many households, these limitations mean BT Digital Voice isn’t the most practical or cost-effective solution. That’s why more people are looking for a BT Digital Voice alternative that offers freedom, flexibility, and affordability.
BT Digital Voice may be the default option for many households, but it’s not the only choice. By choosing an independent BT Digital Voice alternative like Plexatalk, you unlock freedom, flexibility, and better value.
Switching to VoIP with Plexatalk gives you the same core technology as BT Digital Voice—only with more control, more flexibility, and more value.
If you’re looking for a true BT Digital Voice alternative, Plexatalk makes switching simple. Our residential VoIP UK plans start from just £4/month, giving you a cost-effective way to stay connected without being tied down.
With Plexatalk, you get the same core technology as BT Digital Voice, but with more freedom, better support, and a lower monthly cost.
BT Digital Voice isn’t a revolutionary service—it’s simply VoIP dressed up with BT’s branding and locked into their ecosystem. The real difference comes down to choice: BT restricts you, while independent providers like Plexatalk give you the freedom to use VoIP how it was meant to be used.
With Plexatalk, you get flexibility, portability, and transparent pricing that fits modern households—without the hidden costs or limitations.
Technologically, they are largely the same. Both use internet connections to transmit voice data. The key difference lies in branding and equipment. VoIP services like Plexatalk offer flexibility and affordability, whereas digital landlines are often tied to proprietary hardware and service bundles.
A digital landline replaces traditional analogue phone lines with an internet-based system. It’s essentially VoIP but marketed differently by companies like BT to make it appear unique.
A digital landline adapter allows you to connect your existing analogue telephone to a digital service, enabling it to work with VoIP or digital landline systems.
BT and other providers are phasing out analogue systems (PSTN) to modernise their infrastructure. However, by branding their offering as “digital voice”, they create an opportunity to upsell proprietary equipment and services. Keep in mind that your BT number can be ported to most if not all VoIP providers.
Switching to VoIP is simple with providers like Plexatalk. Visit Plexatalk VoIP for Home for easy-to-use solutions tailored to households.
Absolutely. VoIP solutions like those offered by Plexatalk (Business VoIP Services) provide cost-effective, scalable options that are ideal for companies of any size.
If you’re an EE or BT customer, you’ve probably heard about the big landline switch-off happening across the UK. BT is moving its home phone service over to EE broadband and mobile packages, but that doesn’t suit everyone — especially if you still want a reliable landline number you can count on.
The big question many people ask is: “How do you Keep Your Landline When Switching from EE?” Or even, “What happens to my landline when EE turns everything digital?”
That’s where Plexatalk comes in. We’re a UK VoIP provider that lets you switch from EE, keep your landline number, and connect it to any broadband provider — even those that don’t support a phone line. With our smart VoIP solutions, you’ll get crystal-clear calls, flexibility, and built-in safeguards so you never miss an important call again.
When BT announced its plans to migrate home phone customers over to EE broadband and digital voice services, many households felt they didn’t have much of a choice. But the reality is, plenty of people are now looking for alternatives — and here’s why:
By switching to a dedicated VoIP provider like Plexatalk, you can keep your landline number, choose any broadband provider, and avoid being locked into unnecessary bundles.
One of the biggest worries for people thinking about leaving EE is: “Can I keep my landline number?” The good news is yes — your number belongs to you, not to EE.
Under Ofcom rules, customers have the right to take their landline number with them when they switch providers. This process is called number porting, and it means you don’t have to lose the phone number you’ve had for years just because you’re changing broadband or landline providers.
Here’s where it gets a little confusing: EE’s Digital Voice service is tied directly to their broadband. That means if you cancel your EE broadband, you’ll lose access to their landline service too. Many households only discover this after it’s too late.
With Plexatalk, things work differently. We make it easy to port your existing number over to our VoIP system. Once it’s ported, your landline number is yours for life — no matter which broadband provider you choose. Want to move to Sky, Virgin, TalkTalk, Plusnet, or a smaller local ISP? No problem. Your landline number stays active and under your control.
By switching to Plexatalk, you can:
It’s the simplest way to make sure you stay connected, on your terms.
On the surface, EE’s Digital Voice and 4G packages might sound like convenient solutions for keeping your home phone when BT retires traditional landlines. But many households are finding that these services come with hidden risks and limitations.
First, EE’s Digital Voice is completely tied to their broadband connection or 4G router. That means if your internet goes down, your phone line goes down with it. We’ve heard countless stories of customers losing access to their home phone for hours — or even days — during broadband outages. For families who rely on their landline as a lifeline, this is a real concern.
Second, vulnerable households are at particular risk. In an emergency, you need to know you can pick up your landline and get help immediately. But with EE’s setup, a power cut or a broadband fault could leave you completely cut off, with no way to call for assistance.
Third, there’s the issue of lack of choice. With EE’s system, your landline is locked to their broadband. If you want to shop around for a better internet deal or switch to another provider, you’ll lose your EE landline service in the process.
By contrast, a dedicated VoIP provider like Plexatalk keeps your number safe, independent, and working across any internet provider in the UK — so you stay connected when it matters most.
Unlike EE’s Digital Voice, which locks you into their broadband, Plexatalk is an independent UK VoIP provider. That means our service works seamlessly with any internet provider — whether you’re with Sky, Virgin, TalkTalk, Plusnet, or a local fibre supplier. You’re free to shop around for the best broadband deals without ever worrying about losing your landline.
But reliability is where we really stand out. With EE, if your broadband goes down, so does your home phone. At Plexatalk, we’ve built safeguards so your calls keep reaching you, no matter what:
This means that even in a power cut or broadband outage, you won’t miss that all-important call from family, friends, or work.
We also keep things simple and transparent. No unnecessary bundles. No hidden costs. Just clear, reliable home phone service designed for modern households. Whether you’re leaving EE, preparing for the BT landline switch-off, or simply want more flexibility, Plexatalk gives you a safer, smarter way to keep your landline number for life.
Switching doesn’t have to be stressful. Here’s exactly how to switch from EE and keep your landline—with zero fuss and no loss of service.
1) Choose your broadband (or stay with EE).
Pick any internet provider you like—Sky, Virgin, TalkTalk, a local fibre ISP, or even stay on EE broadband. Plexatalk is an EE landline/digital voice/VoIP alternative that works over any connection, so you’re free to shop the best deal.
2) Tell us the number you want to keep.
Give Plexatalk your current EE landline number and account details. We’ll confirm it’s eligible and start the number port. (You keep using your phone as normal during this time.)
3) We handle the porting—no downtime.
Under Ofcom rules, you can keep your landline number when leaving EE. We coordinate the transfer for you and confirm a go-live date. Keep your EE service active until the port completes; then you’re safely on Plexatalk. No bundles, no surprises.
4) Plug in and call.
On switchover day:
5) Set your call safeguards.
Make your calls follow you: ring your home phone, ring the app on your mobile, or automatically forward to your mobile if broadband ever drops. That way you stay reachable—at home or on the go.
6) Cancel what you don’t need.
Once the number is live on Plexatalk, you can cancel any unneeded EE phone add-ons or switch broadband provider whenever you like. Your number stays with you for life.
Quick checklist: switch from EE, keep landline ✔ | choose any ISP ✔ | independent VoIP provider UK ✔ | flexible call routing ✔
Ready to switch from EE and keep your landline? Start your port with Plexatalk today.
No, you keep using your EE landline right up until the day your number ports to Plexatalk. The switch happens seamlessly, so there’s no downtime or risk of losing calls.
You can still port your landline number to Plexatalk, but you may need to keep your EE broadband running until the minimum term ends. Once your number is safely with us, you’re free to change internet providers whenever you like.
Yes — in most cases you can plug your existing landline phone into our simple VoIP adapter. Or, if you prefer, you can use a new VoIP phone or install our app on your mobile. Either way, you don’t need to give up the phone you’re used to.
Unlike EE’s Digital Voice, Plexatalk has safeguards. You can set calls to automatically forward to your mobile, or answer using a VoIP app. That way, even in a power cut, you won’t be cut off completely.
Not at all. In fact, Plexatalk often works out cheaper than EE’s landline or Digital Voice packages — with no unnecessary bundles, hidden fees, or tie-ins. You only pay for the service you actually need.
When Martin from Marchwood, Southampton switched from BT to EE’s 4G home package, he thought it would be a simple way to keep his broadband and landline together. But he quickly discovered the downsides of being tied to EE’s Digital Voice system.
One evening, his 4G router failed — and with it, his landline went silent. For two days, Martin couldn’t make or receive calls. “I rely on my landline for family and work,” he explained. “I didn’t expect to be completely cut off just because the internet went down.”
Looking for a safer option, Martin found Plexatalk. We ported his EE landline number across with no downtime, so he kept the same number he’d had for years. But what made the biggest difference was the flexibility:
Now Martin has the best of both worlds: a reliable landline number he can keep for life, and the freedom to pick the broadband service that suits him best. With Plexatalk, he knows he’ll never miss an important call again.
If you’re worried about the EE/BT landline switch-off, or frustrated with being tied to EE’s broadband or 4G packages, Plexatalk makes the move simple.
Switching from EE doesn’t have to mean losing your landline. With Plexatalk, you can keep the number you know and trust, enjoy more choice, and future-proof your home phone service.
👉 Get started today. We’ll check your number, talk you through the process, and help you make the switch with confidence.