If you’re looking at how to keep your landline when switching to CityFibre’s Full Fibre FTTP services, you’ve come to the right place!
Switching to CityFibre’s full fibre broadband is a smart move—bringing you ultrafast speeds, future-proof connectivity, and better value for money. Whether you’re using CityFibre through Vodafone, Zen, TalkTalk, or another provider on their network, one thing’s certain: you’re upgrading to a modern, full fibre connection.
But there’s one thing you might not have realised:
CityFibre doesn’t include a traditional landline.
So if you’re wondering:
- How can I keep my landline when switching to CityFibre?
- Does CityFibre offer landlines?
- What’s the best way to keep my home phone number with CityFibre?
You’re not alone—and the good news is, Plexatalk has the solution.
We help you keep your landline number even when your broadband provider doesn’t offer one.
Why CityFibre Is a Great Choice (But Lacks a Landline)
CityFibre is one of the UK’s leading FTTP (Fibre to the Premises) networks. It delivers fibre directly into your home or business—no copper lines, no slowdowns.
Benefits of CityFibre full fibre broadband:
- 🚀 Up to 1Gbps speeds for ultra-smooth streaming, video calls, and downloads
- ⚡ Low latency ideal for gaming and home working
- 💷 No line rental fees—broadband without old-school extras
- 🛡️ Future-ready infrastructure—built to replace ageing copper
But with no copper, there’s no phone line—and that means no landline service.
If you need to keep your landline, you’ll need to switch it to a VoIP provider like Plexatalk.
Why You Might Still Need a Landline
Landlines still matter to millions of homes and businesses across the UK.
Residential reasons:
- You’ve had the same number for years—it’s how friends and family reach you
- It’s used for care alarms or home entry systems
- It’s a fallback if your mobile drops signal
Business reasons:
- It’s part of your branding—on vans, websites, signs, and cards
- You want to maintain a local, trustworthy contact number
- You need multiple extensions, voicemail, and call forwarding
If you switch to CityFibre without porting your number first, you may lose it permanently.
Does CityFibre Offer a Landline?
No—CityFibre is a broadband-only network. If your broadband is delivered over CityFibre infrastructure (via providers like Vodafone, Zen, IDNet, etc.), it typically won’t include a landline.
To keep your number, you’ll need to port it to a VoIP (Voice over Internet Protocol) service like Plexatalk.
Best Way to Keep Your Landline When Switching to CityFibre
Plexatalk helps you move your landline number to VoIP, so you can enjoy the benefits of CityFibre broadband without losing your number.
With Plexatalk, you can:
✅ Keep your existing phone number (from BT, Virgin, Sky, etc.)
✅ Use your current phones with a VoIP adapter (ATA)
✅ Forward calls to your mobile if you don’t want a physical phone
✅ Upgrade to VoIP desk phones with modern features and HD audio
Step-by-Step: How We Help You Keep Your Number
1️⃣ You contact us – Let us know your current landline number, provider, and when you’re switching to CityFibre.
2️⃣ We send a CLoA form – You e-sign our Customer Letter of Authority so we can begin the porting process.
3️⃣ We port your number – We coordinate the transfer from your old provider. You won’t lose your number.
4️⃣ We get you set up – We add you to our system, send out your VoIP adapter or phone, or provide config details for your own equipment.
5️⃣ You go live – Enjoy ultrafast broadband with CityFibre, and keep your landline working with Plexatalk.
Options to Suit Every Setup
Residential Users
- Use your current phones with a VoIP adapter
- Call forwarding to mobile if you’re on the move
- Voicemail, caller ID, and optional features
Business Users
- Multi-line VoIP phone systems
- Call menus, auto attendants, voicemail-to-email
- Remote working support with apps and softphones
- Numbers for different departments or locations
Whether it’s a home or business setup—we tailor it to fit your needs.
Why Choose Plexatalk?
✔ Keep your landline number
✔ No more line rental
✔ Flexible options – phones, adapters, mobile forwarding
✔ Fast, friendly UK-based support
✔ Future-proof VoIP platform
✔ Works with all broadband providers—not just CityFibre
Real-Life Example: Residential
Derek in York was switching to Vodafone (powered by CityFibre) and realised he wouldn’t have a landline anymore. His home phone number was the main way his elderly mother contacted him.
Plexatalk helped by:
- Porting his number from Sky
- Sending him a VoIP adapter for his existing cordless phone
- Setting up voicemail and mobile call forwarding
Now Derek has fast CityFibre broadband and his number still works—on the same phone he’s always used.
Real-Life Example: Business
Lisa runs a small salon in Milton Keynes and was switching to Zen on CityFibre for faster broadband. But her shop’s landline number had been on every appointment card and Facebook ad for years.
We:
- Ported her number from BT
- Installed two VoIP desk phones
- Set up a call menu (Press 1 for appointments, 2 for directions)
- Forwarded missed calls to her mobile after hours
Her new system is more professional—and works perfectly with her new CityFibre connection.
FAQs – Keeping Your Landline When Switching to CityFibre
Does CityFibre include a phone line?
No. CityFibre is a broadband-only network. Most providers on their network don’t include phone service.
Can I keep my number when switching to CityFibre?
Yes! Port your number to Plexatalk VoIP before cancelling your old service. We handle the transition.
Will my old phone still work?
Yes—with a VoIP adapter, you can use your existing handsets as normal.
Do I have to get new equipment?
Not necessarily. You can use a VoIP adapter, mobile call forwarding, or VoIP apps on your devices.
How long does it take to port a number?
Usually 7–10 working days, but we’ll guide you every step of the way.
What if I have multiple numbers or a business line?
We support that too. Multi-line and business VoIP setups are available.
Can I use this even if I’m not on CityFibre?
Yes! Our service works with any broadband provider in the UK. If you later move to a different provider the phone will keep ringing – providing you have an internet connection.
Don’t Let Your Number Disappear When You Switch to CityFibre
CityFibre gives you amazing internet. Plexatalk makes sure you don’t lose your landline in the process.
✅ Keep your number
✅ Enjoy VoIP flexibility
✅ Make the most of your CityFibre upgrade
Ready to switch?
📞 0330 057 6699
📧 support@plexatalk.co.uk
Or view our residential VoIP packages and business VoIP solutions today.