Many UK households are moving away from Sky for broadband or TV.
But one question comes up time and again:
“What happens to my landline number if I leave Sky?”
The good news is you don’t need to lose it. You can keep your existing number — you just need to move it over to a VoIP service.
It’s worth noting that some broadband providers like Cuckoo, Virgin Media, Trooli and Toob no longer offer a traditional landline or even a VoIP alternative. Those that do provide phone services have already switched entirely to VoIP.
That’s where Plexatalk comes in: a simple, affordable way to keep your landline when switching from Sky.
Why People Leave Sky But Want to Keep Their Number
There are plenty of reasons people decide to move away from Sky:
- Rising costs — bills keep going up, and many households are looking for better value.
- Upgrading to full fibre (FTTP), 5G, or Starlink — new technology often means ditching old copper lines.
- Faster speeds or better customer service — alternatives are becoming more competitive.
But there’s one thing most people don’t want to give up: their landline number.
For many, it’s more than just a phone number. It’s the one they’ve had for years — the number friends and family recognise, the one tied to doctors, banks, and services, sometimes even business contacts. Losing it would mean a lot of hassle.
With the right VoIP provider, you don’t have to lose it at all.
The UK Landline Switch-Off: Why It Matters
By January 2027, the UK’s old PSTN and ISDN landline networks will be switched off for good.
That’s why providers like Sky, BT and others are already moving customers onto their own “Digital Voice” services.
But there’s a catch:
- ISP digital voice is tied to their router and service.
- If you switch broadband again, you’ll need to move your phone service too.
That’s where going independent makes sense.
With Plexatalk, your number is yours — not your ISP’s.
- It works with any broadband connection: FTTP, 5G, Starlink, you name it.
- You only need to port your number once, no matter how many times you change broadband provider.
In short: Plexatalk gives you control, not your ISP.
Providers That Don’t Offer a Landline at All
One of the biggest surprises for people leaving Sky is discovering that not every broadband provider includes a landline option.
If you move to broadband-only providers such as Cuckoo, Toob, Trooli, or Virgin Media (on some packages), you’ll lose your Sky number unless you port it out first.
Many people only realise this after it’s too late.
With an independent VoIP provider like Plexatalk, you don’t have to worry. Your number is safe, portable, and completely separate from your broadband provider — so you won’t get caught out when switching.
Why Choose an Independent VoIP Provider (Like Plexatalk)
Choosing an independent VoIP provider gives you freedom that Sky (or any ISP) can’t match. With Plexatalk, you get:
- Keep your number forever — it’s yours, not tied to your broadband provider.
- Works anywhere — compatible with any internet connection: FTTP, 5G, Starlink and beyond.
- No locked hardware — use your own router, handset or VoIP adapter.
- Broadband flexibility — switch internet providers later without having to move your phone service again.
Plus, Plexatalk goes beyond the basics with features Sky and ISP “digital voice” lines usually don’t offer:
- Voicemail, caller ID, and call forwarding.
- A mobile app so you can use your landline on the go.
- Adapters to keep using your existing handsets.
- Business-grade extras if you need them — like IVR menus, call queues, and more.
In short: Plexatalk keeps your number safe, makes switching broadband hassle-free, and gives you more control over how you use your landline.
How Plexatalk Ports Your Number From Sky
Worried about losing your number when leaving Sky? With Plexatalk, the process is straightforward:
- Choose your plan — residential or business.
- Request number porting — Plexatalk handles the transfer from Sky for you.
- Minimal downtime — your number stays active with only a short switchover period.
- Number secured — once ported, your number is completely independent of Sky.
After that, you’re free to use your landline however you prefer:
- Keep your existing phones with a simple VoIP adapter.
- Forward calls to your mobile for total flexibility.
- Use softphone apps on smartphones, tablets, or PCs to take your landline anywhere.
With Plexatalk, you keep the number everyone knows — without being tied to Sky.
Benefits of Moving Early (Not Waiting Until After Sky Cancellation)
Timing matters when it comes to keeping your landline number.
If you cancel Sky before moving your number, you risk losing it permanently. Once Sky closes the line, recovery is often impossible.
By porting your number to Plexatalk first, you:
- Protect your number before your Sky service ends.
- Ensure continuity — no lost calls, no downtime.
- Switch broadband stress-free knowing your landline is already safe and independent.
Moving early means peace of mind — and no nasty surprises after leaving Sky.
Everyday Benefits of VoIP (Beyond Just Keeping the Number)
Keeping your number is just the start. With Plexatalk VoIP, you also enjoy everyday advantages that make landline calling more useful:
- Never miss a call — forward to your mobile if your broadband drops.
- Professional voicemail greetings — perfect for home or business use.
- Lower costs — call bundles are often cheaper than traditional landline charges.
- Futureproof technology — already ready for the 2027 landline switch-off.
It’s not just about keeping your number — it’s about making it more flexible, reliable, and cost-effective than ever before.
Frequently Asked Questions
Can I keep my Sky landline number if I move to fibre broadband?
Yes — but only if you port it to a VoIP service first. With Plexatalk, your number moves with you, even if you switch to full fibre (FTTP).
Do I need to stay with Sky for calls?
No. Once your number is with Plexatalk, you’re free to choose any broadband provider. Your phone service is completely independent.
Will I lose my number if I cancel Sky first?
Most likely, yes. Once Sky closes your line, your number is usually unrecoverable. That’s why it’s safer to port to Plexatalk before cancelling.
Do I need new phones?
Not necessarily. You can keep your existing handsets by using a simple VoIP adapter. Or, you can use softphone apps on smartphones, tablets, and PCs.
What if I move house — can I take my number?
Yes. With Plexatalk, your number isn’t tied to a physical line or location. You can take it with you wherever you move.
Can I use VoIP if I have Starlink or 5G broadband?
Absolutely. Plexatalk works over any stable internet connection — fibre, 5G, Starlink, or standard broadband.
What happens if my internet goes down?
You won’t miss calls. Plexatalk can forward them to your mobile or voicemail, so you stay connected even if your broadband has issues.
How long does it take to port a Sky number to Plexatalk?
On average, number porting takes 7–10 working days. During the switchover, downtime is minimal, and Plexatalk keeps you updated throughout the process.
Step-by-Step: Switch From Sky and Keep Your Number with Plexatalk
Before you start (quick checklist)
- Your current Sky phone number
- A recent Sky bill (helps verify details)
- Your preferred Plexatalk plan (residential or business)
1) Choose Plexatalk
Pick the residential or business plan that fits your needs. You’ll keep your existing number and get VoIP features Sky’s digital voice typically doesn’t include.
2) Request number porting
Enter your Sky number and submit the simple port request. Plexatalk coordinates the transfer with Sky and confirms your port date. (Typical lead time: around 7–10 working days.)
3) Set up how you’ll make and take calls
Decide what suits you best—any or all of the below:
- VoIP adapter to keep your existing handsets (plug adapter into your router, then your phone).
- Softphone apps on smartphones, tablets, or PCs.
- VoIP desk phone for a plug-and-play experience.
You can also set up voicemail, caller ID, and call forwarding now so everything’s ready for port day.
4) Port day (the switchover)
There may be a brief interruption (usually minutes). Once Plexatalk confirms the port is complete:
- Make/receive a quick test call.
- Check voicemail and forwarding rules.
- If you’re using an adapter/VoIP phone, ensure it’s connected and registered.
5) Enjoy your number—independent of Sky
Your landline now runs on Plexatalk over any broadband (FTTP, 5G, Starlink, etc.). You’re free to change internet providers in future without moving your phone service again.
6) Only cancel Sky after the port completes
To avoid losing your number, wait until Plexatalk confirms the port is done—then cancel your Sky phone (and broadband, if you’re leaving).
Keep Your Number, Ditch the Hassle
Leaving Sky doesn’t have to mean losing your landline number. By moving to an independent VoIP provider, you take control — your number becomes yours, not your ISP’s.
With Plexatalk, you get:
- Freedom to switch broadband whenever you like.
- Futureproof phone service ahead of the 2027 landline switch-off.
- Extra features Sky’s digital voice doesn’t provide.