If you’re an EE or BT customer, you’ve probably heard about the big landline switch-off happening across the UK. BT is moving its home phone service over to EE broadband and mobile packages, but that doesn’t suit everyone — especially if you still want a reliable landline number you can count on.

The big question many people ask is: “How do you Keep Your Landline When Switching from EE?” Or even, “What happens to my landline when EE turns everything digital?”

That’s where Plexatalk comes in. We’re a UK VoIP provider that lets you switch from EE, keep your landline number, and connect it to any broadband provider — even those that don’t support a phone line. With our smart VoIP solutions, you’ll get crystal-clear calls, flexibility, and built-in safeguards so you never miss an important call again.

Keep Your Landline When Switching from EE

Why Are People Switching from EE?

When BT announced its plans to migrate home phone customers over to EE broadband and digital voice services, many households felt they didn’t have much of a choice. But the reality is, plenty of people are now looking for alternatives — and here’s why:

  • Bundled services you don’t need – Customers are often encouraged to sign up for EE’s broadband, mobile, or 4G packages, even if they only want to keep their landline.
  • Loss of service when broadband fails – We’ve heard from frustrated customers who lost their landline for days during internet outages. With EE’s Digital Voice, if your broadband goes down, so does your phone line.
  • Limited flexibility – EE’s setup ties you to one provider for both broadband and phone. That means less freedom to shop around for the best internet deal.
  • Reliability concerns – Some customers simply don’t want to rely on a “one-size-fits-all” package when their home phone is an essential lifeline.

By switching to a dedicated VoIP provider like Plexatalk, you can keep your landline number, choose any broadband provider, and avoid being locked into unnecessary bundles.

Can I Keep My Landline Number If I Leave EE?

One of the biggest worries for people thinking about leaving EE is: “Can I keep my landline number?” The good news is yes — your number belongs to you, not to EE.

Under Ofcom rules, customers have the right to take their landline number with them when they switch providers. This process is called number porting, and it means you don’t have to lose the phone number you’ve had for years just because you’re changing broadband or landline providers.

Here’s where it gets a little confusing: EE’s Digital Voice service is tied directly to their broadband. That means if you cancel your EE broadband, you’ll lose access to their landline service too. Many households only discover this after it’s too late.

With Plexatalk, things work differently. We make it easy to port your existing number over to our VoIP system. Once it’s ported, your landline number is yours for life — no matter which broadband provider you choose. Want to move to Sky, Virgin, TalkTalk, Plusnet, or a smaller local ISP? No problem. Your landline number stays active and under your control.

By switching to Plexatalk, you can:

  • Keep your existing EE landline number.
  • Use any internet provider you like.
  • Avoid being tied into unnecessary broadband bundles.

It’s the simplest way to make sure you stay connected, on your terms.

The Risks of EE’s Digital Voice and 4G Packages

On the surface, EE’s Digital Voice and 4G packages might sound like convenient solutions for keeping your home phone when BT retires traditional landlines. But many households are finding that these services come with hidden risks and limitations.

First, EE’s Digital Voice is completely tied to their broadband connection or 4G router. That means if your internet goes down, your phone line goes down with it. We’ve heard countless stories of customers losing access to their home phone for hours — or even days — during broadband outages. For families who rely on their landline as a lifeline, this is a real concern.

Second, vulnerable households are at particular risk. In an emergency, you need to know you can pick up your landline and get help immediately. But with EE’s setup, a power cut or a broadband fault could leave you completely cut off, with no way to call for assistance.

Third, there’s the issue of lack of choice. With EE’s system, your landline is locked to their broadband. If you want to shop around for a better internet deal or switch to another provider, you’ll lose your EE landline service in the process.

By contrast, a dedicated VoIP provider like Plexatalk keeps your number safe, independent, and working across any internet provider in the UK — so you stay connected when it matters most.

Why Plexatalk Is Different (and Safer)

Unlike EE’s Digital Voice, which locks you into their broadband, Plexatalk is an independent UK VoIP provider. That means our service works seamlessly with any internet provider — whether you’re with Sky, Virgin, TalkTalk, Plusnet, or a local fibre supplier. You’re free to shop around for the best broadband deals without ever worrying about losing your landline.

But reliability is where we really stand out. With EE, if your broadband goes down, so does your home phone. At Plexatalk, we’ve built safeguards so your calls keep reaching you, no matter what:

  • Ring your landline as normal – even during a broadband issue.
  • Answer on your mobile with a VoIP app like Zoiper or 3CX.
  • Forward calls directly to your mobile so you’re always reachable.

This means that even in a power cut or broadband outage, you won’t miss that all-important call from family, friends, or work.

We also keep things simple and transparent. No unnecessary bundles. No hidden costs. Just clear, reliable home phone service designed for modern households. Whether you’re leaving EE, preparing for the BT landline switch-off, or simply want more flexibility, Plexatalk gives you a safer, smarter way to keep your landline number for life.

Keep Your Landline When Switching from EE (Step by Step)

Switching doesn’t have to be stressful. Here’s exactly how to switch from EE and keep your landline—with zero fuss and no loss of service.

1) Choose your broadband (or stay with EE).
Pick any internet provider you like—Sky, Virgin, TalkTalk, a local fibre ISP, or even stay on EE broadband. Plexatalk is an EE landline/digital voice/VoIP alternative that works over any connection, so you’re free to shop the best deal.

2) Tell us the number you want to keep.
Give Plexatalk your current EE landline number and account details. We’ll confirm it’s eligible and start the number port. (You keep using your phone as normal during this time.)

3) We handle the porting—no downtime.
Under Ofcom rules, you can keep your landline number when leaving EE. We coordinate the transfer for you and confirm a go-live date. Keep your EE service active until the port completes; then you’re safely on Plexatalk. No bundles, no surprises.

4) Plug in and call.
On switchover day:

  • Plug our simple adapter (ATA) into your router and your existing handset, or
  • Use a VoIP desk phone, or
  • Install our mobile app (e.g., Zoiper) and start making/receiving calls instantly.

5) Set your call safeguards.
Make your calls follow you: ring your home phone, ring the app on your mobile, or automatically forward to your mobile if broadband ever drops. That way you stay reachable—at home or on the go.

6) Cancel what you don’t need.
Once the number is live on Plexatalk, you can cancel any unneeded EE phone add-ons or switch broadband provider whenever you like. Your number stays with you for life.

Quick checklist: switch from EE, keep landline ✔ | choose any ISP ✔ | independent VoIP provider UK ✔ | flexible call routing ✔

Ready to switch from EE and keep your landline? Start your port with Plexatalk today.

FAQs – Keep Your Landline When Switching from EE

Will I lose service during the switch?

No, you keep using your EE landline right up until the day your number ports to Plexatalk. The switch happens seamlessly, so there’s no downtime or risk of losing calls.

What if my EE contract isn’t finished?

You can still port your landline number to Plexatalk, but you may need to keep your EE broadband running until the minimum term ends. Once your number is safely with us, you’re free to change internet providers whenever you like.

Can I keep using my current phone handset?

Yes — in most cases you can plug your existing landline phone into our simple VoIP adapter. Or, if you prefer, you can use a new VoIP phone or install our app on your mobile. Either way, you don’t need to give up the phone you’re used to.

What happens in a power cut?

Unlike EE’s Digital Voice, Plexatalk has safeguards. You can set calls to automatically forward to your mobile, or answer using a VoIP app. That way, even in a power cut, you won’t be cut off completely.

Is VoIP more expensive than EE landline?

Not at all. In fact, Plexatalk often works out cheaper than EE’s landline or Digital Voice packages — with no unnecessary bundles, hidden fees, or tie-ins. You only pay for the service you actually need.

A Customer Story: Leaving EE and Staying Connected with Plexatalk

When Martin from Marchwood, Southampton switched from BT to EE’s 4G home package, he thought it would be a simple way to keep his broadband and landline together. But he quickly discovered the downsides of being tied to EE’s Digital Voice system.

One evening, his 4G router failed — and with it, his landline went silent. For two days, Martin couldn’t make or receive calls. “I rely on my landline for family and work,” he explained. “I didn’t expect to be completely cut off just because the internet went down.”

Looking for a safer option, Martin found Plexatalk. We ported his EE landline number across with no downtime, so he kept the same number he’d had for years. But what made the biggest difference was the flexibility:

  • With the Zoiper app, Martin could answer calls on his mobile even if his home internet failed.
  • Using call forwarding, important calls went straight to his mobile whenever his broadband had issues.
  • Most importantly, he was no longer tied to EE — he could choose any internet provider in Southampton or beyond, without risking his landline.

Now Martin has the best of both worlds: a reliable landline number he can keep for life, and the freedom to pick the broadband service that suits him best. With Plexatalk, he knows he’ll never miss an important call again.

Ready to Keep Your Landline When Switching from EE?

If you’re worried about the EE/BT landline switch-off, or frustrated with being tied to EE’s broadband or 4G packages, Plexatalk makes the move simple.

  • We handle the entire number transfer — so you keep your existing EE landline number with no downtime.
  • You stay flexible — our VoIP service works with any UK internet provider, so you can shop for the best broadband deals.
  • You stay connected — with call forwarding and mobile apps, your landline follows you wherever you go, so you’ll never miss a call again.

Switching from EE doesn’t have to mean losing your landline. With Plexatalk, you can keep the number you know and trust, enjoy more choice, and future-proof your home phone service.

👉 Get started today. We’ll check your number, talk you through the process, and help you make the switch with confidence.