For many small and medium-sized enterprises (SMEs), sticking with Daisy Communications has become the default choice simply out of habit. Daisy has been a long-standing provider in the UK business telecoms space, offering services ranging from broadband to hosted phone systems. Yet, in recent years, more and more businesses are beginning to question whether loyalty is costing them more than it’s worth. Rising monthly bills, long contract lock-ins, and the growing number of Daisy complaints have prompted decision-makers to look elsewhere for better value and flexibility.
When researching Daisy reviews, a consistent theme emerges: while some businesses have been satisfied with the basics, others highlight frustrations around pricing transparency, customer support wait times, and the complexity of getting issues resolved quickly. For SMEs that depend on reliable, responsive telecoms to keep operations running smoothly, these challenges can feel like more than just minor inconveniences.
That’s why many businesses are exploring Daisy alternatives. The good news is that switching providers doesn’t need to be difficult and choosing the right partner can bring immediate benefits in terms of cost savings, service quality, and scalability. Plexatalk has positioned itself as one of the leading Daisy alternatives, offering modern solutions tailored to SMEs who want telecoms that work for them, not against them.
In this guide, we’ll take a closer look at Daisy reviews and Daisy complaints, unpack why so many SMEs are now evaluating Daisy alternatives, and provide a clear, step-by-step overview of how to switch from Daisy to Plexatalk smoothly. By the end, you’ll have the information you need to decide whether making the move is right for your business.
Daisy at a Glance
Daisy Communications is a familiar name in the UK business telecoms space, offering bundles across business broadband, VoIP, mobile, and IT services. Its appeal lies in being a one-stop shop: many SMEs are drawn to Daisy’s bundled services and the perceived simplicity of managing multiple lines through a single provider.
Why companies choose Daisy
- Bundled services: Daisy allows customers to combine broadband, hosted telephony, mobile, and IT services.
- Brand prestige and scale: As one of the most recognised names in the sector, Daisy’s reputation and large customer base give businesses a sense of stability.
- Network access: Daisy operates as an aggregator, giving customers access to a range of UK fibre, leased line, and broadband networks.
- Positive reviews: Daisy highlights a strong Trustpilot score, and many users leave positive feedback praising helpful staff and quick setup experiences.
What the reviews and complaints say
Alongside praise, recurring Daisy complaints appear in customer feedback and forums:
- Support delays: Some users report long wait times or difficulty getting technical faults resolved quickly, sometimes leading to downtime that disrupts business.
- Contract lock-ins: Several small businesses highlight concerns about lengthy contracts — sometimes up to 60 months — and high exit fees, making it difficult to switch providers.
- Billing transparency: There are frequent mentions of unexpected mid-contract price increases and unclear billing.
- Service inconsistency: While many customers rate individual staff highly, others describe repeated service failures or a lack of accountability when issues arise.
- Employee reviews: Even internally, Daisy receives mixed ratings from staff, with concerns raised about pay and support — something that may indirectly affect service quality.
Overall, Daisy Communications offers breadth and scale that attract many SMEs, but the volume of Daisy reviews and Daisy complaints show why a growing number of businesses are beginning to weigh up Daisy alternatives that focus more on flexibility, clarity, and responsive support.Daisy at a Glance
Daisy Communications is a familiar name in the UK business telecoms space, offering bundles across business broadband, VoIP, mobile, and IT services. Its appeal lies in being a one-stop shop: many SMEs are drawn to Daisy’s bundled services and the perceived simplicity of managing multiple lines through a single provider.
Why companies choose Daisy
- Bundled services: Daisy allows customers to combine broadband, hosted telephony, mobile, and IT services.
- Brand prestige and scale: As one of the most recognised names in the sector, Daisy’s reputation and large customer base give businesses a sense of stability.
- Network access: Daisy operates as an aggregator, giving customers access to a range of UK fibre, leased line, and broadband networks.
- Positive reviews: Daisy highlights a strong Trustpilot score, and many users leave positive feedback praising helpful staff and quick setup experiences.
What the reviews and complaints say
Alongside praise, recurring Daisy complaints appear in customer feedback and forums:
- Support delays: Some users report long wait times or difficulty getting technical faults resolved quickly, sometimes leading to downtime that disrupts business.
- Contract lock-ins: Several small businesses highlight concerns about lengthy contracts — sometimes up to 60 months — and high exit fees, making it difficult to switch providers.
- Billing transparency: There are frequent mentions of unexpected mid-contract price increases and unclear billing.
- Service inconsistency: While many customers rate individual staff highly, others describe repeated service failures or a lack of accountability when issues arise.
- Employee reviews: Even internally, Daisy receives mixed ratings from staff, with concerns raised about pay and support — something that may indirectly affect service quality.
Overall, Daisy Communications offers breadth and scale that attract many SMEs, but the volume of Daisy reviews and Daisy complaints show why a growing number of businesses are beginning to weigh up Daisy alternatives that focus more on flexibility, clarity, and responsive support.
Why Businesses Look for a Daisy Alternative
As more SMEs evaluate their telecoms needs, many are discovering that the traditional model offered by Daisy Communications no longer fits the way they want to operate. While Daisy remains a recognisable provider, customer feedback highlights recurring pain points that push businesses to consider Daisy alternatives.
One of the biggest drivers is pricing clarity. SMEs often operate on tight budgets, and when billing feels unpredictable — whether through mid-contract price increases or unclear invoices — it undermines confidence. Businesses increasingly want straightforward, transparent pricing that allows them to plan ahead without unwelcome surprises.
Flexibility is another common reason companies look for an alternative to Daisy Communications. Long-term contracts may lock businesses in for years, limiting their ability to adapt if their circumstances change. Modern SMEs often prefer shorter commitments and the ability to scale services up or down as their workforce grows or their technology needs evolve.
Then there’s the shift toward cloud-first features. Today’s businesses rely heavily on remote work, video conferencing, and integrated communication platforms. Daisy does offer VoIP and broadband bundles, but some SMEs report that their solutions feel dated or less adaptable compared to newer providers. A Daisy alternative that’s designed with the cloud in mind can deliver more agile, future-proofed functionality.
Finally, personalised customer support is a deciding factor. Large providers like Daisy can sometimes feel impersonal, with long response times and limited continuity between support calls. Many SMEs value providers who offer dedicated account management, faster resolution, and a sense of partnership rather than just service delivery.
When combined, these factors explain why Daisy alternatives are gaining traction. SMEs want more than just connectivity; they want telecoms that are transparent, flexible, modern, and supported by people who understand their business. An alternative to Daisy Communications that prioritises these qualities is increasingly seen not just as a switch, but as a smarter long-term strategy.
Plexatalk as a Daisy Alternative
For SMEs that want telecoms designed around their needs rather than restrictive contracts, Plexatalk has quickly emerged as a strong Daisy alternative. Where many businesses report frustrations in Daisy complaints — from long lock-ins to complex billing — Plexatalk was built to be transparent, flexible, and easy to manage.
One of the biggest advantages is clear, upfront pricing. With Plexatalk, there are no hidden fees or sudden mid-contract increases. SMEs know exactly what they’re paying for, which makes financial planning simpler and helps avoid the billing frustrations frequently mentioned in Daisy reviews.
Flexibility is another cornerstone. Switching from Daisy to Plexatalk means businesses aren’t tied into long contracts. Instead, they get adaptable terms that let them scale services up or down as their business changes. Whether it’s adding lines for a growing team or reducing overheads during quieter periods, Plexatalk provides the freedom that many SMEs say they’ve been missing.
On the features side, Plexatalk is built cloud-first. Its advanced VoIP platform includes tools that modern businesses rely on every day, such as mobile apps for remote work, call recording for compliance, and integrations with popular business software. This means SMEs don’t just get a phone system — they get a communications hub designed for flexibility and growth.
Finally, Plexatalk’s personalised customer support is what sets it apart. While Daisy complaints often mention long response times or impersonal service, Plexatalk prides itself on offering friendly, accessible support that feels like an extension of your team. SMEs can count on fast resolutions and clear communication, rather than getting lost in a large provider’s ticketing system.
For SMEs weighing their options, switching from Daisy to Plexatalk isn’t just about leaving behind frustrations — it’s about moving toward a telecoms partner that values clarity, flexibility, and service as much as you do.
How to Switch from Daisy to Plexatalk (Step-by-Step)
Making the move from Daisy to Plexatalk doesn’t have to be disruptive or complicated. With the right approach, SMEs can ensure a smooth transition, keeping their business lines active and their teams connected throughout. Here’s a simple step-by-step guide to switching from Daisy to Plexatalk.
1. Check your Daisy contract
Start by reviewing the details of your current agreement. Pay close attention to notice periods, early termination fees, and whether your contract is subject to auto-renewal. Understanding these terms helps you plan your switch in a way that avoids unnecessary costs.
2. Port your existing numbers
One of the biggest concerns for SMEs is losing established phone numbers. Plexatalk makes it easy to port your existing numbers from Daisy, so your customers can keep reaching you without any interruption. The process is handled behind the scenes, ensuring business continuity.
3. Set up Plexatalk alongside Daisy
To minimise downtime, it’s best to run Plexatalk in parallel with your Daisy service during the migration period. This allows you to test call flows, voicemail, and integrations before fully moving over, giving your team confidence in the new system.
4. Move your team onto Plexatalk
Once Plexatalk is configured, you can roll it out across your team. Staff can use mobile and desktop apps right away, while optional hardware like headsets or desk phones can be set up as needed. Training sessions are straightforward, and Plexatalk’s intuitive interface means most employees can adapt quickly.
5. Cancel Daisy once migration is stable
When you’re confident that Plexatalk is running smoothly and your numbers are fully ported, you can formally cancel your Daisy service. By this point, your SME will be operating entirely on Plexatalk, benefiting from transparent pricing, modern VoIP features, and reliable support.
Switching from Daisy to Plexatalk is a chance to move from restrictive contracts and service frustrations to a telecoms solution built around SME flexibility and growth.
Savings & Benefits of Switching
For many SMEs, the decision to move away from Daisy Communications isn’t just about avoiding frustrations — it’s about unlocking real value. Switching to Plexatalk can deliver both measurable savings and qualitative benefits that improve day-to-day operations.
Cost comparisons often tell the clearest story. Daisy’s bundles can appear competitive at first glance, but reviews frequently mention hidden costs, mid-contract price rises, or expensive add-ons. By contrast, Plexatalk uses transparent, upfront pricing. Businesses know exactly what they’ll pay each month, with no surprises buried in the fine print. This clarity often translates into immediate savings, especially for SMEs juggling multiple lines or looking to scale.
But savings aren’t just about pounds and pence. Plexatalk includes a wide range of advanced features at no extra cost — from mobile apps and voicemail-to-email, to call recording and CRM integrations. With Daisy, these types of tools often come as add-ons or require higher-tier packages. For SMEs, having enterprise-grade functionality built in as standard means better productivity without stretching budgets.
Reduced lock-in risk is another major benefit. Daisy’s long-term contracts can tie businesses down for years, with steep penalties for early exits. Plexatalk offers shorter, more flexible agreements, giving SMEs the freedom to adapt if their business needs change. That flexibility provides peace of mind and reduces the financial risk of committing to a service that no longer fits.
Finally, there’s the customer experience. Many Daisy complaints centre around long support queues or impersonal service. Plexatalk takes the opposite approach, providing accessible, friendly support designed for SMEs who need quick answers and consistent communication.
In short, switching to Plexatalk isn’t just about lowering costs — it’s about gaining better features, improved flexibility, and a support team that feels like part of your business. For SMEs looking for a smarter Daisy alternative, the benefits are both financial and operational.
Switch from Daisy to Plexatalk Today
Daisy Communications has been a well-known name in the UK telecoms market for years, and for some businesses, it may still be a workable choice. But as customer expectations evolve and SMEs demand more flexibility, transparency, and modern features, it’s clear why so many are now considering their options. Rising costs, lengthy contracts, and recurring Daisy complaints have encouraged businesses to explore alternatives that align better with their long-term goals.
Plexatalk has emerged as a compelling Daisy alternative. Designed specifically for SMEs, it combines clear, predictable pricing with cloud-first VoIP features that are ready for the way modern teams work. Mobile apps, call recording, and software integrations come standard — without the hidden fees or complicated add-ons that frustrate many Daisy customers. Just as importantly, Plexatalk’s friendly, accessible support ensures you get real answers quickly, rather than feeling lost in a ticketing system.
For SMEs, switching from Daisy to Plexatalk means more than just changing providers. It’s about moving away from restrictive contracts and service uncertainty, and toward a telecoms partner that values your time, budget, and growth. With greater flexibility, a lower risk of lock-in, and a customer experience built around SMEs, Plexatalk helps businesses regain control over their communications.
If your business is questioning whether Daisy still fits your needs, now may be the right time to explore something better.
See how much your business could save by switching from Daisy to Plexatalk today.
We can also help with switching from other providers, such as 4Com.
Switch from Daisy to Plexatalk – FAQs
What is the best Daisy alternative for SMEs?
The best Daisy alternative for many SMEs is Plexatalk. Unlike long Daisy contracts, Plexatalk offers flexible terms, transparent pricing, and advanced VoIP features such as mobile apps, call recording, and integrations — all designed for growing businesses.
Why are businesses searching for Daisy alternatives?
Businesses look for Daisy alternatives due to recurring complaints about long contract lock-ins, unclear billing, and customer support delays. Many SMEs want a provider that offers clearer pricing, shorter contracts, and modern, cloud-first communications tools.
What do Daisy reviews say about their service?
Daisy reviews are mixed. Some customers praise the convenience of bundled services, while others raise complaints about billing transparency, mid-contract price increases, and difficulty getting fast support. This mix is why SMEs often explore alternatives to Daisy Communications.
What are the most common Daisy complaints?
The most common Daisy complaints include lengthy contract commitments, unexpected charges, lack of billing clarity, and slow customer service response times. These issues can affect business continuity, prompting SMEs to consider switching to a more flexible provider.
Is switching from Daisy to Plexatalk difficult?
No. Switching from Daisy to Plexatalk is straightforward. You can port your existing numbers to Plexatalk, run both systems in parallel during migration, and transition your team gradually. Once everything is stable, you simply cancel your Daisy service.
Will I save money by moving to a Daisy alternative like Plexatalk?
Yes, many SMEs save money when switching to Plexatalk. Transparent pricing with no hidden fees helps avoid the billing frustrations mentioned in Daisy reviews, while added features such as call recording and mobile apps come at no extra cost.
Disclaimer
The information provided in this article is based on publicly available sources, customer reviews, and industry analysis at the time of writing. References to “Daisy reviews” and “Daisy complaints” are summaries of feedback published by third parties and do not represent the views of Plexatalk or DMV Telecom Ltd. We do not claim that every Daisy customer has the same experience, and individual results may vary.
This guide is intended for general informational purposes only and should not be taken as professional, financial, or legal advice. Businesses considering switching providers should review their own contracts carefully and carry out independent research before making any decision.
Daisy Communications is a separate company and is not affiliated with Plexatalk or DMV Telecom Ltd. All trademarks, brand names, and company names are the property of their respective owners.