Every missed call is a missed opportunity. In a busy restaurant, café, pub, or takeaway, unanswered calls don’t just mean lost bookings, they can mean lost regulars. That’s why finding out which are the best phone systems for restaurants is more important than ever.

Traditional landlines simply can’t keep up with the way modern hospitality works. Customers expect quick answers, seamless takeaway orders, and reliable service. Whether you run a bustling pub, a cosy café, or a fast-paced takeaway, having the right restaurant phone system can transform how you handle reservations, manage calls during peak hours, and deliver a better customer experience.

In this guide, we’ll cover everything you need to know: the different options available (from VoIP for restaurants to cloud phone systems), key features to look for, the typical restaurant phone system cost, and how to choose the right provider. Most importantly, we’ll show why Plexatalk is trusted across the UK hospitality industry to deliver flexible, affordable, and reliable communication solutions.

If you’re ready to stop missing calls and start maximising bookings, read on—or head straight to our pricing page to see how simple upgrading can be.

Why Phone Systems Matter for Restaurants

In hospitality, every call counts. A single missed reservation could mean an empty table during peak hours, while unanswered takeaway orders can quickly add up to lost revenue. The right restaurant phone system ensures your team never misses an opportunity to serve a customer.

Unlike offices, restaurants, cafés, and pubs deal with unique challenges—busy kitchens, noisy bars, and staff constantly on the move. That’s why a standard phone line often isn’t enough. You need a system that’s built for flexibility, reliability, and clear communication.

A local landline presence is still important for customer trust—many diners prefer to call a local number when booking a table or ordering food. But behind the scenes, today’s VoIP for restaurants and cloud phone systems give you the ability to route calls, manage multiple lines, and handle peak-time demand without chaos.

The result? Fewer missed calls, smoother service, and happier customers—whether you’re running a cosy café, a bustling pub, or a high-volume takeaway.

Types of Restaurant Phone Systems: VoIP vs Landline

When it comes to choosing the best phone system for restaurants, there are two main options: traditional landlines and modern VoIP/cloud-based systems.

Traditional Landlines (The Old Way)

For decades, restaurants relied on PSTN and ISDN landlines. But while they served their purpose, these systems now feel outdated: limited features, higher call costs, and no flexibility. Worse still, with the nationwide PSTN/ISDN switch-off in 2027, restaurants that still depend on them will soon be forced to make a change.

In other words—landlines are not future-proof.

VoIP Phone Systems for Restaurants & Takeaways (The Smart Way)

Modern hospitality demands modern solutions. VoIP for restaurants (Voice over Internet Protocol) is internet-based, cost-effective, and flexible enough to adapt as your business grows. Whether you run a café, takeaway, pub, or fine dining restaurant, VoIP is designed to keep you connected.

With a cloud phone system for restaurants, you can:

• Forward calls to mobiles so staff never miss a booking.
• Use voicemail-to-email for quick responses.
• Manage call queues during peak hours.
• Share minutes across multiple lines.
• Connect multiple branches under one system.
• Take calls on mobiles, tablets, or desktops.

It’s cheaper, easier to manage, and far more reliable than traditional lines. Put simply, cloud VoIP is the best phone system for restaurants. full stop.

And with Plexatalk, switching is simple. We specialise in restaurant VoIP solutions across the UK, helping businesses like yours cut costs, stay flexible, and never miss a call.

Key Features in a Restaurant Telehone System

Not all phone systems are built with hospitality in mind. When choosing the best phone systems for restaurants, it’s worth focusing on the features that will genuinely make day-to-day operations easier:

• Call Queues – During the Friday night rush, multiple calls can hit at once. A good restaurant phone system keeps customers in a queue instead of sending them away with a busy tone, meaning more bookings and more revenue.
• Voicemail-to-Email – If you can’t answer in time, messages are instantly sent to your inbox so you never lose a reservation or takeaway order.
• Call Forwarding – Route calls to mobiles or managers when staff are busy on the floor. Perfect for pubs, cafés, and restaurants where employees are always on the move.
• Shared Minutes – Pool minutes across staff and locations to save money and simplify billing.
• Multi-Branch Management – Running more than one site? A cloud phone system for restaurants links them seamlessly, so every branch feels connected.
• POS & Delivery Integration – The smartest VoIP for restaurants links with point-of-sale and delivery apps, speeding up order management and reducing errors.

With Plexatalk, all these features come as standard. Our restaurant VoIP systems are designed specifically for UK hospitality businesses—helping you stay connected, reduce costs, and deliver the smooth service your customers expect.

Comparing Costs of Restaurant Phone Systems

When weighing up the restaurant phone system cost, it’s important to look beyond just the monthly bill. The type of system you choose—landline vs. VoIP—will have a big impact on both upfront and ongoing expenses.

Traditional Landlines

• Monthly cost: Typically £20–£40 per line.
• Call charges: Often higher than VoIP, especially for long-distance or mobile calls.
• Limitations: Adding extra lines or scaling up during busy seasons can be costly and time-consuming.

With the PSTN/ISDN switch-off approaching in 2027, sticking with landlines will eventually mean paying again to upgrade.

VoIP & Cloud Phone Systems

• Monthly cost: Usually £10–£20 per user.
• Flexibility: Add or remove users easily as your restaurant, café, takeaway, or pub grows.
• Savings: Lower call costs, shared minutes, and free internal calls between branches.

Because VoIP for restaurants runs over the internet, you’re not tied to a single handset or location—you can take calls from a desk phone, cordless handset, tablet, or even a mobile app.

Hardware Considerations

While some businesses still prefer desk phones or cordless handsets, many restaurants save money by using softphones (apps on mobiles, tablets, or desktops). This reduces upfront costs while keeping staff connected wherever they are.

👉 For most hospitality businesses, VoIP isn’t just the smarter choice—it’s also the most cost-effective. With Plexatalk, you’ll know exactly what you’re paying each month, with no hidden extras. View our pricing to see how affordable upgrading can be.

Example Setups: Real Results from Catering Businesses Like Yours

Every hospitality business is different, but the right restaurant phone system delivers results across pubs, cafés, and takeaways alike. Here are a few examples of how Plexatalk helps UK businesses stay connected and save money:

• Pub in Manchester – After switching from a traditional landline to a cloud phone system for restaurants, this busy pub cut missed calls by 70%. With call queues and forwarding in place, no customer is turned away by a busy tone.
• Chinese Takeaway in Birmingham – By moving to VoIP for restaurants, this takeaway now saves around £150 per month on call costs. Shared minutes and lower rates mean more profit with every order.
• Café in Brighton – Staff use our mobile app as their café phone system, taking calls on the go while managing the floor. Customers get a quick response, even during peak hours.

From reducing missed bookings to cutting costs, Plexatalk provides the best phone system for restaurants across the UK—flexible, affordable, and built for hospitality.

Best Phone Systems for Restaurants: The Round-Up

For restaurants, cafés, pubs, and takeaways, the verdict is clear:

• Traditional landlines are outdated, costly, and soon to be retired with the PSTN/ISDN switch-off.
• VoIP and cloud phone systems are the future—offering flexibility, lower costs, and the features hospitality businesses need to thrive.

If you’re looking for the best phone system for restaurants in 2025, VoIP is the answer. With smart tools like call queues, voicemail-to-email, and mobile apps, you’ll never miss a booking or takeaway order again.

Plexatalk makes switching simple. We provide reliable, affordable VoIP systems across the UK, helping hospitality businesses stay connected, cut costs, and deliver better service.

Ready to upgrade? View our pricing today or get in touch to see how Plexatalk can transform your restaurant’s phone system.

Choosing the Right Provider

Not all VoIP providers are the same. The right partner will understand the unique challenges of hospitality and offer solutions tailored to your type of business—whether you’re running a busy takeaway, a lively pub, or a cosy café.

Here’s what to look for when choosing a phone system in the UK for your catering business:

• Local Support – When you need help, you want a provider that offers fast, UK-based support—not a call centre halfway across the world.
• Transparent Pricing – Avoid hidden fees and complicated contracts. A good provider should make it easy to understand your restaurant phone system cost.
• Tailored Solutions – Takeaways need seamless order handling, pubs need call forwarding during peak service, cafés need mobile apps for staff on the go. Your phone system should adapt to your business—not the other way around.

That’s exactly where Plexatalk comes in. We specialise in cloud phone systems for restaurants, designed to cut costs, boost flexibility, and make communication effortless. With us, you get clear pricing, UK-based support, and a setup built around the way your hospitality business actually works.

Ready to see how simple upgrading can be? Check our pricing

Restaurant Landline Switch-Off 2027: What It Means

The clock is ticking. By 2027, all PSTN and ISDN landlines in the UK will be switched off, meaning restaurants, cafés, pubs, and takeaways still relying on traditional phone systems will need to migrate.

For hospitality businesses, this isn’t just a technical change—it’s a chance to future-proof communication. Waiting until the last minute could mean higher costs, rushed installations, and unnecessary disruption.

Switching early to a cloud phone system for restaurants gives you lower call costs, modern features, and the peace of mind that your business is ready for the future.

For a full breakdown of what’s happening and how it affects hospitality, check out our detailed guide to the PSTN/ISDN switch off.

Ofcom on Landline Switch-Off

FTTP Broadband & VoIP

As the UK upgrades its digital infrastructure, FTTP (Fibre to the Premises) broadband is rolling out nationwide. Unlike traditional connections, many FTTP packages are now broadband-only—meaning no bundled landline option.

For restaurants, cafés, pubs, and takeaways, this shift makes VoIP phone systems the natural choice. With VoIP, you can:

• Keep your existing restaurant phone number.
• Take advantage of faster, more reliable broadband.
• Future-proof your business ahead of the PSTN switch-off.

In short, FTTP and VoIP go hand-in-hand. Upgrading your broadband doesn’t have to mean losing your number or disrupting your service—it’s actually the perfect time to modernise.

Learn more in our full guide to keeping your landline while switching to FTTP

Handset Choices: DECT vs Desk Phones

When choosing the best phone system for restaurants, hardware plays an important role. The right handsets make all the difference to how smoothly your team can handle calls.

• Desk Phones – Fixed handsets are ideal for reception areas or front-of-house staff who stay in one place. They give a professional feel and are easy for customers to recognise as the main contact point.
• DECT Cordless Phones – Perfect for managers and staff who move between the kitchen, bar, and dining floor. Cordless DECT handsets provide flexibility while keeping everyone reachable.

In practice, many restaurants use a mix of both—desk phones at reception for reservations, and DECT handsets for mobile staff who need to stay connected while working across different areas.

For a deeper comparison, check out our full guide on DECT vs Desk Phones.

Best Phone Systems for Restaurants – FAQs

For estate agents, communication isn’t just important, it’s everything. Buyers want instant updates, sellers expect regular feedback, and landlords and tenants rely on clear, professional support. Every call could be a new instruction, a potential offer, or the key to closing a deal. That’s why the right phone system is more than just a tool; it’s the backbone of a successful agency.

Modern estate agent phone systems go far beyond a standard landline. With features like call routing, call recording, CRM integration, and mobile apps, they make sure no lead is ever missed and that your team can stay connected whether they’re in the office or out on viewings. In such a competitive industry, these advantages can mean the difference between securing a client or losing them to a rival.

But let’s address the big question every agency has: how much do estate agent phone systems cost? Pricing can vary widely depending on the number of users, the features you need, and whether you choose a cloud-based system or on-premise setup. In this guide, we’ll break down the real costs, what affects them, and how to get the best value for your business.

Key Factors That Affect Phone System Costs for Estate Agents

When it comes to calculating the cost of an estate agent phone system, there’s no one-size-fits-all price. Several factors determine whether you’re paying a modest monthly fee or investing more upfront for a tailored setup.

1. System Type – Traditional landlines usually involve higher setup and maintenance costs, while VoIP and cloud-based systems are more affordable, flexible, and scalable. Most modern estate agencies choose VoIP because it offers advanced features at a lower ongoing cost.

2. Number of Users – A solo agent may only need one handset or softphone, whereas a multi-branch agency with dozens of negotiators will require multiple licenses and extensions. Most providers charge on a per-user, per-month basis, so costs scale with your team.

3. Features Required – Basic call handling is cheap, but tools like call forwarding, call recording, CRM integration, and voicemail-to-email can raise the price. The upside is that these features often pay for themselves through improved efficiency and client service.

4. Contract & Support – Some providers offer upfront purchase options, while others use a monthly subscription model. You’ll also need to factor in setup fees, installation, and ongoing support costs.

Understanding these variables is the first step to finding the right system at the right price.

Typical Price Ranges You’ll See on the Market

Estate agents weighing up phone systems quickly notice a big difference between traditional setups and modern VoIP or cloud-based solutions.

Traditional Phone Systems – These usually involve a significant upfront investment. A small office might spend £1,000–£5,000+ on hardware, installation, and line rental, with additional costs for maintenance and upgrades over time. For many estate agents, this upfront spend is hard to justify, especially when scaling or adding new branches.

Cloud & VoIP Phone Systems – By contrast, cloud systems operate on a predictable subscription model. Most providers charge between £15 and £30 per user, per month, which includes call management, voicemail, and access to mobile or desktop apps. This model makes budgeting simpler and removes the need for costly hardware.

Example in Practice – A five-agent branch using a VoIP system could expect to pay around £75 to £150 per month, not including optional extras like call recording or CRM integration. Even with add-ons, this usually works out far cheaper than running a legacy landline setup.

For estate agents, this shift means lower costs, more flexibility, and fewer surprises on the bill — all while getting more powerful communication tools.

Hidden Costs Estate Agents Often Overlook

When comparing estate agent phone system prices, it’s easy to focus only on the headline per-user rate. But many agencies find their actual bill is higher than expected because of overlooked extras.

International Calls & Out-of-Bundle Charges – While most VoIP packages include unlimited UK calls, international calls or high-volume outbound campaigns can add up quickly. It’s worth checking how rates compare with your typical call patterns.

Paid Add-Ons – Features like call recording, advanced analytics, or CRM integration are often available, but not always included in the base package. These add-ons can cost a few extra pounds per user, per month — small amounts that add up across a whole branch.

Hardware Costs – Cloud systems work well with softphones and mobile apps, but many agents still prefer desk phones or headsets for day-to-day use. Quality hardware such as Yealink or Polycom devices typically adds £50–£150 per handset upfront.

Contracts & Exit Fees – Some providers tie agencies into long-term contracts. Leaving early or scaling down users can trigger hefty penalties, so flexibility is key.

By accounting for these hidden costs upfront, estate agents can budget more accurately and avoid unexpected surprises on their monthly bills.

Cost vs. Value: Why the Cheapest Isn’t Always the Best

It’s tempting to focus only on the lowest monthly cost when choosing a phone system, but for estate agents, the cheapest option can often turn out to be the most expensive in the long run. Missed calls, poor call quality, or system downtime don’t just create frustration — they can cost you instructions, deals, and clients.

A “budget” system might look appealing on paper, but if it drops calls during a busy Saturday morning or fails to route buyers to the right negotiator, the lost business can far outweigh the savings. In a market where responsiveness is everything, reliability isn’t optional — it’s a revenue driver.

That’s why many agencies choose providers that guarantee high uptime, offer responsive support, and allow the system to scale easily as new staff or branches are added. Paying slightly more per user for a system that integrates with your CRM, provides call analytics, or supports remote working is an investment that delivers long-term returns.

For estate agents, the goal isn’t just to get the cheapest phone system — it’s to find the right balance of price, features, and support so every call adds value to your business.

What a Fair, Transparent Plan Looks Like

With so many providers on the market, estate agents can find it difficult to compare phone system pricing. Some providers lure you in with low advertised rates, only to add on setup fees, long-term contracts, and essential features sold separately. A fair and transparent plan looks very different — and it’s what agencies should be demanding.

First, no setup fees. Cloud-based systems are plug-and-play, so charging hundreds for “installation” is often unnecessary. Transparent providers make onboarding quick and cost-free.

Second, a clear per-user monthly cost. Whether you have three negotiators or thirty, you should know exactly what you’ll pay each month without hidden extras creeping in.

Third, the right features included as standard. For estate agents, that means call forwarding, voicemail-to-email, mobile apps, and CRM integration — not basic call handling with everything else locked behind a paywall.

Finally, flexible contract terms. Agencies grow and change; your phone system should scale with you. Transparent providers offer rolling or short-term contracts rather than tying you in for years with steep exit penalties.

When your plan is simple, predictable, and built around your agency’s real needs, you can focus on clients — not the small print.

Plexatalk’s £10/month Estate Agent Phone System

At Plexatalk, we believe estate agents deserve straightforward pricing without inflated extras. That’s why our phone system for estate agents starts at just £10 per user, per month — significantly below the UK market average of £15–£30.

Every plan includes 500 outbound minutes per user, per month, helping keep your calling costs predictable. More importantly, the features you actually need as an estate agency come built in. From call recording for compliance and training, to mobile flexibility that lets negotiators stay connected on the go, to seamless CRM-friendly integration, Plexatalk is designed around how agents really work.

Our system is also built to grow with you. Whether you’re a small independent with three staff or a multi-branch agency with dozens of users, you can scale up easily without expensive new hardware or disruptive installations. And unlike many providers, we don’t bury essential functions behind pricey add-ons or tie you into rigid contracts.

With no hidden fees, no long-term lock-ins, and a clear per-user cost, Plexatalk makes it easy for estate agents to budget with confidence — and focus on what matters most: winning instructions and closing deals.

Read more about our phone systems for estate agents.

Estate Agent VoIP Pricing: How Different Systems Compare

System Type	Upfront Costs	Monthly Cost (Per User)	Key Features / Considerations
Traditional Landline	£1,000–£5,000+	Line rental + maintenance	Expensive to install, harder to scale, limited modern features
Typical VoIP Provider	Low / none	£15–£30	Flexible, scalable, but some features sold as add-ons
Plexatalk for Estate Agents	£0	£10	Includes 500 mins, call recording, CRM-friendly, mobile apps, no hidden fees

Affordable, Reliable Phone Systems for Estate Agents

Phone systems are no longer just a back-office utility for estate agents — they’re a critical tool for winning instructions, keeping clients informed, and closing deals. The cost can vary depending on the size of your agency, the features you need, and the provider you choose. But one thing is clear: you don’t have to overspend to get an enterprise-grade solution.

The most important factor is value. A system that’s reliable, scalable, and tailored to estate agency workflows will pay for itself many times over in reduced missed calls, greater efficiency, and stronger client relationships. By choosing wisely, you can avoid hidden fees, inflated add-ons, and long-term lock-ins that drain resources without adding real benefit.

At Plexatalk, we make that choice simple. Our £10 per user, per month plan gives you predictable costs, the essential features estate agents rely on, and the flexibility to grow as your business does. With clear pricing and no nasty surprises, you can invest in communications with confidence.

Get started today with Plexatalk’s £10/month estate agent phone system — and see the difference it makes to your agency’s communication.

How Much Do Estate Agent Phone Systems Cost? FAQ’s

Yes, you can call 999 from a VoIP phone in the UK, but it’s not quite as straightforward as using a traditional landline or mobile. VoIP (Voice over Internet Protocol) routes your calls over the internet rather than the copper wires or mobile networks used by legacy systems. That means the reliability of your emergency call depends on factors like your broadband connection, router, and even the power supply in your home or office.

Unlike standard phone lines, a VoIP system does not automatically transmit your location when you dial 999 or 101. Instead, you’ll need to register a fixed address with your provider so that emergency services can find you if you cannot speak or if the call is disconnected. If your VoIP setup is portable — for example, using a softphone app on a laptop or mobile — the address on record may not reflect your actual location at the time of the emergency.

These differences don’t mean VoIP is unsafe for emergency use, but they highlight why understanding the limitations is crucial. With the right setup and awareness, you can make sure your VoIP line remains a reliable way to contact the emergency services when you need them most.

Why This Question Matters in 2025

The question of whether you can call 999 or 101 from VoIP isn’t just a technical curiosity — it’s a pressing concern in 2025. That’s because the UK’s PSTN switch-off is now well underway, with millions of households and businesses migrating from the old copper-based phone network to all-digital voice services. For many people, this change isn’t voluntary; traditional lines are being phased out, leaving VoIP as the default option.

This transition naturally raises anxiety around emergency calls. When you’ve relied on picking up a landline for decades, the idea that your ability to call for help could now depend on your internet connection or a mains power supply feels unsettling. People are asking: “What if my broadband goes down? What if there’s a power cut? Will I still be able to dial 999 and speak to someone?” These are not abstract worries — they touch on trust, safety, and peace of mind.

Addressing these fears is critical, because emergency access is not negotiable. Whether it’s reporting a burglary on 101 or calling 999 for life-threatening situations, people need to know that their voice service won’t let them down when it matters most. By acknowledging these concerns and explaining how VoIP providers ensure continuity, we can build confidence that digital voice isn’t a step backward, but a secure and future-proof solution.

How 999 Calls Work on Traditional Landlines

To understand the concerns around VoIP, it helps to look at how 999 calls work on traditional landlines and mobiles. The old PSTN (Public Switched Telephone Network) has been in place for decades, and one of its biggest strengths is reliability. Copper lines are powered directly from the exchange, which means your landline will still work during a power cut. When you pick up the handset and dial 999, the network automatically routes the call and transmits your exact location to the emergency operator. That’s why paramedics or police can be dispatched even if you’re unable to speak.

Mobile phones offer a different but equally robust safety net. Instead of a fixed address, emergency services use your SIM and network triangulation to pinpoint your location. Many modern smartphones also send additional GPS or Wi-Fi location data, improving accuracy when seconds count. Whether you dial 999 or 101, the call is handled with location awareness built into the system.

This baked-in reliability is what people have come to expect from emergency calls. You pick up the phone, you get through — no need to think about internet connections, power supply, or whether your address is on file. As we transition to digital voice, this contrast highlights why people have legitimate questions about how VoIP fits into the same life-saving framework.

How 999 Calls Work on VoIP

Yes, you can dial 999 (and 112) through a VoIP service in the UK, but the way these calls are handled differs significantly from traditional landlines or mobiles.

1. Internet and Power Dependence

VoIP relies on a stable broadband connection and mains electricity. If either fails, your ability to call 999 or 101 is lost. By contrast, the old PSTN copper lines were powered directly from the exchange, so they continued working even during a power cut.

2. No Automatic Location Transmission

With PSTN or mobile calls, your location is automatically shared with emergency services. VoIP calls, however, are routed over the internet and are not inherently tied to a physical address. This means emergency operators cannot see where you are unless that information is provided another way.

3. Address Registration is Essential

To address this gap, Ofcom requires VoIP providers to register each user’s physical address. This stored address is used to route emergency calls and direct responders. If the address is out of date—or if you are calling from a different location while using a portable VoIP setup—the information sent to the operator may be misleading.

4. Ofcom Oversight

Ofcom enforces strict rules (known as General Condition 4) requiring providers to support access to 999 and 112. Providers are also expected to supply accurate location data where technically possible. Failures in this area are taken very seriously; in recent years, some providers have been fined for supplying incorrect location data on emergency calls, as these errors could delay life-saving assistance.

Ofcom Regulations (UK-Specific)

As the UK transitions from the old PSTN network to all-digital voice, Ofcom has put in place clear rules to protect access to emergency services. These regulations apply directly to VoIP providers and cover four key areas:

1. Support for 999/112 Access

All providers offering telephone services must ensure customers can call 999 and 112. This includes making clear to customers that VoIP services may not work in the event of a power cut or broadband failure unless a backup is provided.

2. Emergency Address Registration

Because VoIP calls are not automatically tied to a location, providers are required to register and maintain an up-to-date physical address for every customer. This ensures emergency services know where to send help if a caller cannot speak.

3. Backup for Vulnerable Users

Ofcom guidance specifies that providers must offer a free backup solution giving at least one hour of emergency call access during a power cut. This is especially important for vulnerable users, such as those without reliable mobile coverage or those dependent on telecare devices.

4. Oversight and Enforcement

Ofcom regularly monitors compliance and has issued open letters reminding providers of their obligations under the General Conditions. Where failures occur, Ofcom can issue penalties of up to 10% of a provider’s turnover. In 2023, the industry also signed the PSTN Charter, committing not to migrate customers who rely on telecare until enhanced protections are in place, often providing backup solutions that go beyond the one-hour minimum.

Read more about Ofcom on access to Emergency Services.

Key Limitations of Calling 999 on VoIP

While VoIP does support 999 and 112 calling, it comes with some important limitations that users need to be aware of. These don’t make VoIP unsafe, but they do highlight the importance of planning ahead and ensuring your setup is resilient.

1. Power Cuts
Traditional PSTN landlines continue to work during power failures because they are powered from the exchange. VoIP services, however, rely on your router and broadband equipment being plugged into mains electricity. In a power cut, your VoIP line will stop working unless you have a backup solution in place, such as a battery supply.

2. Internet Outages
No internet means no VoIP. If your broadband drops, you won’t be able to make or receive calls—including emergency calls. This is one of the biggest practical differences from older landlines.

3. Location Challenges
With a PSTN line, emergency services instantly know where you are. With VoIP, that’s not the case. Unless your provider has your address registered and up to date, operators can’t automatically trace your location. You’ll need to state your address clearly when calling.

4. Rural and Mobile Dead Zones
In rural areas with patchy mobile coverage, VoIP often becomes the main way of staying connected. But if your broadband fails in these locations, you may have no fallback option at all—unless you’ve prepared an alternative.

These limitations don’t mean VoIP is unreliable. They simply show why awareness, preparation, and provider support are crucial in keeping emergency access dependable.

How to Make 999 Calls Safely on VoIP

VoIP can be a safe and reliable way to reach the emergency services, provided you take a few sensible precautions. By preparing in advance, you can reduce risks and ensure your system works when you need it most. Here is a practical checklist:

Register your address with your VoIP provider. This is essential. It ensures that if you dial 999 or 112, your call is routed correctly and operators have a fallback location on record. Update it immediately if you move.

State your location at the start of the call. Because VoIP does not automatically transmit location details, it is good practice to confirm your address to the call handler as soon as the call begins.

Set up call forwarding to mobile. If your broadband connection fails, calls can be automatically redirected to your mobile. This maintains continuity of service.

Use a UPS (battery backup). A small uninterruptible power supply for your router and VoIP equipment can keep your line working for at least an hour during a power cut.

Install your provider’s mobile app. If Wi-Fi goes down but 4G or 5G is available, the app allows you to continue making VoIP calls, including to 999.

Request a backup unit if you are vulnerable. Ofcom requires providers to offer at least one hour of emergency backup, free of charge, to those who rely on their line and have no alternative.
By following these steps, you can make calling 999 on VoIP as safe and dependable as on a traditional landline.

FAQ – 999 from a VoIP phone

Real-World Concerns & Case Studies

The shift to digital voice has raised very real concerns across the UK, especially in rural communities. Stories in the national press have highlighted residents in remote areas who worry about being left isolated if storms bring down power lines or broadband connections. For these households, the landline was often the only dependable way to call for help when mobiles had no signal.

Ofcom’s own monitoring reports echo these worries. They note that while the vast majority of customers experience no problems, power cuts and connectivity failures remain the biggest risks for VoIP users relying on 999 access. In some cases, people have been temporarily cut off during severe weather, unable to reach the emergency services until power or internet was restored. These incidents, though relatively rare, illustrate why backup solutions are so important.

Public confidence in emergency access is not just a technical issue—it’s a matter of trust. When someone dials 999, they need to know the call will go through. That’s why Plexatalk takes these issues seriously. We don’t just meet the minimum requirements set by Ofcom; we work to exceed them. From providing guidance on battery backup options to offering mobile app alternatives and forwarding features, our focus is on making sure customers stay connected when it matters most.

Why Choose Plexatalk for Safety & Reliability

As the UK moves fully to digital voice, it is essential that VoIP services deliver not only convenience but also peace of mind. Plexatalk is built with safety and reliability at its core, giving you the confidence that emergency access will always be there when you need it.

Full compliance with Ofcom’s rules. Plexatalk meets all Ofcom requirements for 999 and 112 access. That includes ensuring your calls are routed correctly and that emergency operators receive accurate information when every second counts.

Emergency address registration as standard. We make sure your location details are collected and kept up to date, so responders can be dispatched quickly and accurately if you are unable to speak during a call.

Automatic failover options. With call forwarding and our mobile app, Plexatalk ensures you can still make and receive calls if your broadband connection drops. The mobile app works seamlessly over 4G or 5G, keeping you connected during outages.

Resilience in power cuts. Our service is fully compatible with UPS (battery backup) units, helping to maintain your VoIP connection even during blackouts.

Dedicated support for vulnerable users. Plexatalk goes beyond the minimum, offering tailored support and backup solutions for customers who rely most heavily on their line.

By choosing Plexatalk, you’re not just adopting VoIP—you’re investing in a service designed for safety, reliability, and trust, ready to support you in any situation.

The move to VoIP has raised understandable concerns about emergency access—but the bottom line is simple: yes, you can call 999 from VoIP in the UK, provided your service is set up correctly. By registering your address, preparing for power and broadband outages, and choosing a provider that takes Ofcom’s safety rules seriously, you can ensure your VoIP line is every bit as dependable as a traditional landline.

At Plexatalk, we don’t just meet the minimum requirements—we go further. With built-in address registration, mobile failover options, and extra support for vulnerable users, our service is designed to keep you connected when it matters most.

Switch to VoIP with Plexatalk and stay confident you can always reach emergency services.

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TL;DR

Does VoIP work during a power cut? In short — no. VoIP phones stop working in a blackout because your router, modem, and internet service all rely on electricity. Without power, the internet connection that VoIP requires goes down.

But that doesn’t mean you have to lose service. With the right setup, you can stay connected even during a power cut. For example, an uninterruptible power supply (UPS) can keep your router and VoIP adapter running, while mobile failover ensures calls are diverted to your smartphone when your broadband is offline.

At Plexatalk, we provide both residential and business VoIP services in the UK designed with reliability in mind. By adding simple backup options, you can ensure you never miss important calls — whether it’s a family member during an emergency or a client in the middle of a blackout.

So, while the technical answer to “Does VoIP work without internet?” or “Is VoIP reliable in a power cut?” is no, the practical answer is that you can keep talking with the right VoIP provider and setup.

Why Traditional Landlines Worked in a Blackout

One of the biggest reasons people ask, “Does VoIP work during a power cut?” is because traditional landlines used to keep working even when the lights went out. The old copper-based PSTN (Public Switched Telephone Network) lines carried their own low-voltage electrical current directly from the telephone exchange. That meant even if your house lost mains power, you could still pick up the phone, hear a dial tone, and make or receive calls. For decades in the UK, this reliability during a blackout was seen as one of the strongest advantages of landlines.

VoIP, by contrast, works very differently. Instead of drawing power from the exchange, VoIP services rely on your broadband connection and home equipment — such as your router, modem, and VoIP phone or adapter. All of these devices need electricity to function. If your home loses power, your internet connection goes down, and with it, your ability to make calls. That’s why the answer to “Is VoIP reliable in a power cut?” is usually no — unless you put backup measures in place.

This is where providers like Plexatalk step in. Our residential and business VoIP packages can be paired with simple solutions like battery backup systems or mobile call forwarding. That way, even though VoIP depends on broadband and electricity, you won’t lose your voice service the moment there’s a power outage in the UK.

Why VoIP Stops Working Without Power

A common concern is, “Does VoIP work without internet or during a power cut?” The answer comes down to how VoIP is delivered. Unlike the old PSTN lines, VoIP runs over your broadband connection, which depends on equipment inside your home. Your router, modem or ONT (if you’re on fibre), and VoIP handset or adapter all need electricity to function. If there’s a blackout, these devices switch off — and when they’re off, so is your phone service. That means no inbound or outbound calls, including emergency calls to 999.

This reliability issue has been taken seriously by UK regulators. Ofcom requires all VoIP providers to make sure customers — especially vulnerable users — can still call emergency services in the event of a power outage. As a minimum, providers must offer a solution that guarantees at least one hour of backup power. In practice, this usually means a small battery backup device (UPS) that keeps your router and VoIP hardware running long enough to make urgent calls during a blackout.

At Plexatalk, we comply with this rule by ensuring that all residential customers have a way to make emergency calls during a power cut. This may be via our VoIP mobile app, or where that isn’t suitable, a battery backup (UPS) device. Vulnerable customers receive these solutions free of charge, as required by Ofcom.

Ofcom Rules and Provider Solutions

With the UK’s copper landline network being switched off by 2025, Ofcom has set clear rules for how VoIP services must handle power outages. Since VoIP depends on electricity, Ofcom requires providers to ensure that customers can still contact 999 during a blackout. To meet this, many major providers — including BT, Vodafone, and Zen — supply battery backup devices that keep your router and fibre ONT powered for a limited time. Depending on the model, these can last anywhere from 1 to 7 hours, giving households a safety net in case of a power cut.

Importantly, vulnerable customers can request these backup devices for free. This ensures that those who rely most on their phone service are not left without a way to call emergency services. Ofcom’s full guidance can be found on their official website here.

To comply with Ofcom rules, Plexatalk ensures that all residential customers can make emergency calls during a power cut. For many households, this can be done easily via our VoIP mobile app, which works over 4G/5G. Where a mobile app isn’t suitable — for example, if there’s limited signal or the customer relies on a fixed phone — we provide a battery backup (UPS) option to keep your equipment running for at least one hour. Vulnerable customers can receive these backup solutions free of charge, in line with Ofcom guidance.

How to Stay Connected in a Power Cut (Practical Fixes)

So, is VoIP reliable in a power cut? On its own, not really — but with the right setup, you don’t need to lose service during a blackout. Here are some proven ways to keep your phones working when the electricity goes out:

• UPS (Uninterruptible Power Supply) – A small battery backup can power your router and VoIP adapter for several hours. Simply plug your essential devices into the UPS so your broadband and phones stay online during a short outage.
• VoIP Mobile Apps – Most providers, including Plexatalk, offer apps that let you make and receive VoIP calls over 4G/5G. If your Wi-Fi or router goes down, your mobile data keeps you connected.
• Automatic Call Forwarding – Set up your VoIP service to automatically redirect calls to your mobile if your broadband connection fails. That way, even in a full blackout, you won’t miss a call.
• PoE Phones + UPS – In business environments, powering VoIP desk phones via Power over Ethernet (PoE) switches connected to a central UPS can keep an entire office system running.
• Corded Analogue Phone (if supported) – Some broadband hubs still feature an analogue socket with limited backup power, allowing a basic wired phone to work for emergencies.

At Plexatalk, we help both residential and business VoIP customers in the UK put these safeguards in place. Whether it’s setting up mobile apps, configuring call forwarding, or advising on the right UPS, we make sure you’re not left asking “Does VoIP work during a power cut?” — because your service stays ready when you need it most.

Real Risks: Rural Homes and Vulnerable Users

When discussing VoIP power outage UK scenarios, it’s important to recognise that not all homes and businesses are affected equally. In urban areas with strong mobile coverage, a blackout might be a minor inconvenience — you can usually fall back on 4G or 5G. But for rural households or properties in mobile dead-spot areas, a power cut can mean complete disconnection. If broadband is down and mobile coverage is patchy, you can’t rely on your phone line for emergencies.

This is especially concerning for vulnerable users who may depend on their landline for medical support, care services, or urgent calls. Public forums and UK news outlets have already raised concerns about the retirement of copper landlines, with headlines questioning “Is VoIP reliable in a power cut?” and highlighting the risks to older or isolated residents. The issue is real, and regulators like Ofcom have acknowledged it.

The good news is that solutions exist. From UPS devices that keep your router alive, to automatic call forwarding and VoIP mobile apps, there are practical ways to avoid being cut off. That’s why Plexatalk provides mobile app access for most households, and free UPS backup for vulnerable users who cannot rely on mobile coverage, ensuring compliance with Ofcom rules.

Why Choose Plexatalk for Reliability

With the copper network being retired across the UK, more people are asking, “Does VoIP work during a power cut?” and “Is VoIP reliable in a blackout?” The truth is, reliability depends on how well your VoIP service is set up — and that’s where Plexatalk makes a difference.

Our residential and business VoIP services are designed with resilience in mind. Every customer gets access to the Plexatalk mobile app, so you can make and receive calls over 4G/5G if your home internet goes down. We also include automatic call forwarding as standard, meaning your calls can be redirected instantly to your mobile if there’s a broadband or power outage.

For businesses, we’ve tested our hardware with a range of UPS (Uninterruptible Power Supply) units, ensuring your routers, switches, and VoIP desk phones can be kept online during a blackout. This keeps offices operational and customer-facing even when the mains power is off.

We also provide extra support for vulnerable customers, in line with Ofcom guidance. That means recommending the right backup solutions and supplying options where needed, so no household or business is left unprotected during a VoIP power outage in the UK.

With Plexatalk, you don’t just get a phone service — you get peace of mind that your connection is there when you need it most.

Here’s a strong closing section with reassurance and a clear call-to-action, about 200+ words, using your direction and keywords naturally:

Stay Connected with Plexatalk

So, does VoIP work during a power cut? Technically, no — without power, your router, modem, and VoIP equipment can’t function, which means no calls in or out. But that doesn’t mean VoIP has to leave you stranded in a blackout. With simple backup options like UPS units, mobile apps, and call forwarding, you can keep your line active even when the lights go out.

At Plexatalk, we believe VoIP should give you more reliability, not less. That’s why our services come with built-in safeguards: a mobile app for backup calling, automatic call forwarding, hardware tested with UPS devices, and extra support for vulnerable customers in line with Ofcom guidance. Whether you’re a family worried about emergency calls, or a business that can’t afford downtime, we’ll make sure your VoIP setup is ready for anything.

VoIP doesn’t have to leave you cut off during a power cut — you just need the right setup.

👉 Talk to us today about keeping your landline working during blackouts. Plexatalk can help you stay connected.

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Many UK households are being switched over to BT Digital Voice, but what exactly does that mean for everyday phone users? The truth is, Digital Voice isn’t some brand-new invention—it’s simply VoIP technology (Voice over Internet Protocol) rebranded and packaged by BT.

That’s why the question “BT Digital Voice vs VoIP” matters. When you strip away the marketing, both use the same underlying technology. The difference comes down to cost, flexibility, and customer experience. If you’re looking for a BT Digital Voice alternative, independent providers like Plexatalk can offer a more affordable, feature-rich, and customer-focused way to run your home or business phone service.

What is BT Digital Voice?

BT Digital Voice is BT’s replacement for traditional landlines, shifting customers onto internet-based calling instead of the copper wire phone network. In simple terms, BT has retired old landline technology and rebranded its phone service as “Digital Voice.”

But here’s the reality: BT Digital Voice is not a new invention. It’s simply VoIP (Voice over Internet Protocol)—the same technology that independent providers like Plexatalk have offered for years. The only difference is that BT has packaged it with their own router and locked it into their ecosystem.

So while BT presents Digital Voice as something unique, the truth is it’s no different from the residential VoIP UK services already available on the market. The difference is that with a provider like Plexatalk, you’re not tied into one company’s hardware or pricing structure. You get the same underlying technology—only with more flexibility, more features, and better value.

What is VoIP (in plain English)?

VoIP stands for Voice over Internet Protocol. In plain terms, it simply means making phone calls over your broadband connection instead of the old copper landline network.

At home, VoIP is surprisingly easy to use. You can connect it to your existing home phone, run it through an app on your smartphone, or even use a dedicated VoIP handset. Unlike being tied to a fixed landline, VoIP gives you flexibility in how—and where—you make and receive calls.

The main benefits of VoIP are:

• Flexibility: Use your home phone, laptop, or mobile app seamlessly.
• Portability: Take your phone number with you anywhere in the world.
• Choice of provider: Unlike BT Digital Voice, which locks you into one ecosystem, VoIP lets you choose independent providers.
• Cost savings: It’s often far cheaper than legacy landlines, making it a truly cheap VoIP for home solution.

This is why so many households across the UK are considering residential VoIP UK services from companies like Plexatalk—because they deliver the same technology as BT, but with more choice and better value.

BT Digital Voice vs VoIP: Key Differences

1. Locked to BT Router
   BT Digital Voice only works with their supplied router. That means no flexibility if you want to use your own hardware.
2. Limited App Support
   Yes, BT has a Digital Voice app—but it only works under BT’s conditions and isn’t widely compatible. With Plexatalk, you can use any standard VoIP app (Zoiper, Grandstream Wave, Bria, etc.) on your smartphone or computer, giving you true portability and freedom.
3. Hardware Restrictions
   BT limits you to their handsets and ecosystem. Plexatalk works with a wide range of devices: traditional phones with an adapter, dedicated VoIP phones, or apps on your laptop and mobile.
4. Price & Value
   BT bundles its pricing into broadband packages, often costing more overall. Plexatalk offers transparent, affordable plans—ideal for residential VoIP UK customers looking for cheap VoIP for home.

BT Digital Voice vs Plexatalk VoIP

Feature	BT Digital Voice	Plexatalk VoIP
Works with any router?	❌ No – locked to BT router	✅ Yes – works with any broadband connection
Use on the go?	⚠️ Limited – BT Digital Voice app tied to BT broadband	✅ Yes – works with any standard VoIP app (Zoiper, Grandstream Wave, Bria, etc.)
App flexibility	❌ One proprietary app	✅ Any VoIP app, softphone, or desktop client
Hardware choice	❌ Restricted to BT handsets & ecosystem	✅ Wide range of VoIP phones, adapters, PCs & mobiles
Pricing	Bundled, often higher	Transparent, affordable plans (insert Plexatalk pricing highlight)
Best for	Customers tied into BT ecosystem	Anyone wanting flexibility, portability & cheap VoIP for home

Pitfalls of BT’s Closed Approach

While BT Digital Voice is marketed as simple and convenient, its closed ecosystem comes with significant downsides for UK households:

• No Portability – Your service is tied to BT’s router and handsets. You can’t take your number or service with you when travelling, unlike independent VoIP vs landline UK services that work anywhere.
• Less Control – You don’t get to configure your own apps or VoIP handsets. You’re locked into what BT allows.
• Customer Lock-In – BT makes it harder to switch provider or shop around for better value. With an open residential VoIP UK provider like Plexatalk, you’re free to choose.
• Reduced Value – By paying for BT’s closed system, you get fewer options and less flexibility, often at a higher cost.

For many households, these limitations mean BT Digital Voice isn’t the most practical or cost-effective solution. That’s why more people are looking for a BT Digital Voice alternative that offers freedom, flexibility, and affordability.

Why Choose a BT Digital Voice Alternative?

BT Digital Voice may be the default option for many households, but it’s not the only choice. By choosing an independent BT Digital Voice alternative like Plexatalk, you unlock freedom, flexibility, and better value.

• Freedom of choice: With independent VoIP, you’re not tied to one router, one app, or one provider.
• Multi-device support: Use your number on desk phones, mobile apps, or laptops—whatever works best for you.
• Portability: Keep your number and take your service with you anywhere in the world, not just at home.
• Better value: Independent residential VoIP UK providers often offer lower costs and more features, making it the smart choice for modern households looking for cheap VoIP for home.

Switching to VoIP with Plexatalk gives you the same core technology as BT Digital Voice—only with more control, more flexibility, and more value.

Plexatalk for Residential Customers

If you’re looking for a true BT Digital Voice alternative, Plexatalk makes switching simple. Our residential VoIP UK plans start from just £4/month, giving you a cost-effective way to stay connected without being tied down.

• Use any device: Works with desk phones, VoIP handsets, adapters, or free mobile and desktop apps.
• Simple setup: No technical expertise required—just plug in and go.
• Keep your number: Full number portability so you don’t lose your existing landline identity.
• UK-based support: Friendly, knowledgeable help whenever you need it.
• Better value: More flexible and affordable than being locked into BT’s closed system, making Plexatalk the ideal choice for cheap VoIP for home.

With Plexatalk, you get the same core technology as BT Digital Voice, but with more freedom, better support, and a lower monthly cost.

BT Digital Voice isn’t a revolutionary service—it’s simply VoIP dressed up with BT’s branding and locked into their ecosystem. The real difference comes down to choice: BT restricts you, while independent providers like Plexatalk give you the freedom to use VoIP how it was meant to be used.

With Plexatalk, you get flexibility, portability, and transparent pricing that fits modern households—without the hidden costs or limitations.

👉 Looking for a BT Digital Voice alternative? Try Plexatalk residential VoIP from just £4/month and enjoy better value, more choice, and true freedom.

FAQ: VoIP vs Digital Voice

TalkTalk at a Glance

TalkTalk began life in the early 2000s as part of the Carphone Warehouse group before becoming an independent company. Over the years, it built up a reputation as one of the UK’s budget-friendly telecom providers, offering broadband, pay TV, mobile, and fixed-line phone services. For many households, TalkTalk became the go-to for bundled packages that combined internet and landline in one affordable deal.

However, things have changed in recent years. TalkTalk’s market share has been steadily shrinking — from around 14% of the broadband market in 2022 to closer to 11% in 2025. That may not sound dramatic at first, but it represents hundreds of thousands of customers leaving for alternatives. The company has also faced ongoing headlines about rising debt, late payments to suppliers, and even rumours of a potential BT buyout.

It’s little wonder that customers are starting to ask difficult questions: Is my service stable long-term? What happens to my landline if I switch? With the TalkTalk landline switch-off looming as the UK moves towards digital-only phone services, those questions feel more pressing than ever.

The reality is that you don’t need to feel tied to TalkTalk’s network. If you want a TalkTalk Digital Voice alternative or simply want to make sure you keep your landline number when leaving TalkTalk, providers like Plexatalk make the process straightforward.

Can I Keep My Landline Number If I Leave TalkTalk?

The short answer is yes — you can keep your landline number when leaving TalkTalk. In fact, number portability is a legal right regulated by Ofcom. This means your phone number belongs to you, not to TalkTalk, and you’re entitled to take it with you if you change providers.

However, the process isn’t always straightforward. How easy it is to switch from TalkTalk and keep your landline depends on the type of package you’re on and how the switch is handled. If you’re in a bundled deal (for example, broadband and landline together), some providers may tell you the number can’t be moved separately. Others may only offer a digital phone service tied to their own internet connection, which limits your choices.

That’s where Plexatalk comes in. As a specialist VoIP provider in the UK, we make it simple to move your landline number away from TalkTalk — even if you decide to take broadband from another company that doesn’t offer phone lines at all. Your number comes with you, so you won’t have to give friends, family, or businesses a new contact number.

Whether you’re looking for a TalkTalk Digital Voice alternative or just peace of mind ahead of the TalkTalk landline switch-off, Plexatalk ensures your landline stays with you, not your old provider.

The End Of Traditional Landlines: What It Means For TalkTalk Customers

The UK’s phone network is changing. Openreach is in the process of switching off the old copper-based PSTN (Public Switched Telephone Network), with the full shutdown due by the end of 2025. For TalkTalk customers, this means the traditional landline service is coming to an end.

Like BT and other major providers, TalkTalk is moving customers over to internet-based phone lines, often referred to as “digital voice” or VoIP. While this is the future of home phone services, the way TalkTalk structures its offering can be limiting. In most cases, the digital phone line is tied directly to their broadband packages. That means if you want to keep a home phone, you may be forced into a bundle that includes broadband, TV, or even mobile services you don’t necessarily want or need.

For many households, particularly those who value keeping a landline number without being locked into a specific broadband deal, this can feel restrictive.

That’s where Plexatalk comes in. We provide a TalkTalk Digital Voice alternative that works with any internet connection. Whether you’re with BT, Sky, Virgin, or a smaller ISP, our VoIP service ensures you can keep your landline number when leaving TalkTalk. No unnecessary bundles, no complicated setup — just a simple, reliable home phone service on your terms.

Why Leave TalkTalk?

For many households, TalkTalk has been a familiar and affordable name in broadband and phone services. But in recent years, more and more customers have been asking if it’s time to move on — and the reasons are clear.

First, there have been repeated reports of overcharging landline-only customers, many of whom are older or less internet-reliant. Paying more for a simple phone service doesn’t sit well, especially when alternatives are cheaper and more flexible. Add to that a steady stream of complaints about service reliability and customer support, and it’s understandable why frustration has grown.

On top of that, TalkTalk’s financial struggles have made the headlines. Rising debt, delayed supplier payments, and speculation about buyouts have left some customers wondering: Can I rely on TalkTalk in the long term? With a shrinking market share — dropping from around 14% in 2022 to about 11% in 2025 — there’s also concern that fewer customers means less investment in improving services.

The upcoming TalkTalk landline switch-off only adds to the uncertainty. Many people simply want a stable, no-nonsense solution for keeping their landline number without being tied into bundles or worrying about their provider’s future.

That’s where Plexatalk stands out — offering a straightforward TalkTalk Digital Voice alternative that lets you switch from TalkTalk and keep your landline with ease.

Why VoIP With Plexatalk Is The Better Alternative

As the UK moves towards the landline switch-off, many providers — including TalkTalk — only offer digital voice services that are tied to their own broadband packages. This can leave you stuck with bundles or internet deals you may not want. Plexatalk takes a different approach.

We’re an independent VoIP provider in the UK, which means we’re not tied to any one internet company. You’re free to choose the broadband that suits your household best — whether that’s Sky, Virgin, BT, a local community fibre network, or another ISP — while still enjoying a reliable landline service. With Plexatalk, you can switch from TalkTalk and keep your landline number, without compromise.

Unlike TalkTalk’s Digital Voice service, your number stays yours. Once it’s moved to Plexatalk, you can keep it forever, no matter how many times you change internet providers. That peace of mind is especially important if you’ve had the same landline number for years and don’t want to lose touch with friends, family, or important contacts.

Plexatalk also gives you modern features traditional landlines never offered, such as voicemail-to-email, call forwarding, and easy-to-use mobile apps. And with transparent pricing and no hidden fees, you’ll always know exactly what you’re paying for.

If you’re looking for a TalkTalk Digital Voice alternative, Plexatalk is the flexible, future-proof solution that puts you in control.

How To Switch From TalkTalk To Plexatalk (Step By Step)

Switching away from TalkTalk doesn’t have to be complicated — in fact, Plexatalk makes the process simple and stress-free. Here’s how it works:

1. Pick your broadband provider
First, decide which internet provider suits you best. It could be Sky, Virgin, BT, a local community fibre company — or even TalkTalk itself if you’re happy with their broadband. The choice is entirely yours, because Plexatalk works with any internet connection.

2. Tell us your landline number
When you sign up, just give us your existing TalkTalk landline number. Thanks to Ofcom’s number portability rules, you have the right to keep it.

3. We handle the transfer
Plexatalk arranges the number porting on your behalf, moving it safely from TalkTalk to our service. There’s no need for you to deal with complex forms or long phone calls.

4. Plug in and go
Once your number has been transferred, you simply connect our easy-to-use VoIP adapter to your internet router, or use our mobile app if you prefer.

5. Enjoy your new freedom
That’s it. You now have a reliable home phone service, modern features like voicemail-to-email and call forwarding, and the reassurance that your number is safe with you — not tied to TalkTalk.

With Plexatalk, you can switch from TalkTalk, keep your landline, and finally enjoy the flexibility you deserve.

FAQ – Switch From TalkTalk And Keep Your Landline

A Customer Story: Leaving TalkTalk For Plexatalk

Meet Graham, a TalkTalk customer from Southampton. Like many people, Graham had been with TalkTalk for years, mainly because it seemed simpler to keep everything under one roof. But when his bills kept creeping up and he heard about the upcoming TalkTalk landline switch-off, he started looking for alternatives.

Graham had just signed up with Toob, a fast-growing full fibre broadband provider in his area. Toob doesn’t offer a traditional landline service — which left Graham with a problem. He still wanted to keep his home number, especially for emergency calls and as a reliable way for friends and family to reach him.

That’s when he found Plexatalk. We were able to port his TalkTalk landline number quickly and smoothly, even though his new broadband provider doesn’t include a phone line. The process was seamless: Graham gave us his number, plugged in our easy VoIP adapter, and was up and running without disruption.

Now Graham enjoys ultra-fast broadband from Toob and a dependable landline service from Plexatalk. He pays less overall than he did with TalkTalk, and he has peace of mind knowing his number is secure for the future.

For Graham, Plexatalk proved to be the ideal TalkTalk Digital Voice alternative — flexible, affordable, and built around his needs.

Ready To Leave TalkTalk Behind?

If you’re worried about the TalkTalk landline switch-off, frustrated with rising costs, or simply ready for better service, Plexatalk is here to make the move simple. We take care of the technical side — from number porting to setup — so you don’t have to.

With Plexatalk, you’ll enjoy:

• The freedom to choose any broadband provider you like.
• The ability to keep your landline number when leaving TalkTalk.
• Extra features like voicemail-to-email and mobile apps.
• Transparent pricing with no hidden extras.

Getting started couldn’t be easier. You can sign up online in just a few minutes, or book a free consultation if you’d like to talk through your options first. Either way, our friendly team will guide you through every step of the switch.

You don’t have to wait for TalkTalk’s next price rise or worry about being tied into bundles you don’t want. Take control today with a reliable, flexible TalkTalk Digital Voice alternative that works on your terms.

Make the switch to Plexatalk — and keep your landline for as long as you want it.

Why People Are Leaving BT

For decades, BT has been the default choice for home phone and broadband. But times are changing, and more and more households are looking for alternatives. Why?

One of the biggest reasons is cost. BT bundles broadband, phone, and sometimes extras you may never use into one expensive package. If you’re mainly interested in keeping your landline number for family and friends, paying for add-ons you don’t need can feel like poor value.

Another common frustration is customer service. Long waiting times, confusing bills, and a lack of flexibility leave many customers feeling tied down.

And then there’s the BT Digital Voice migration. Since BT is moving everyone to VoIP anyway, many people are asking the obvious question: why stick with BT at all?

That’s where an independent provider like Plexatalk comes in. With us, you get a BT Digital Voice alternative that works with any internet connection, so you’re not tied to BT’s broadband just to keep a home phone. You keep your landline number, enjoy straightforward pricing, and get the flexibility to choose the broadband deal that suits you best.

The Big Question: Can I Keep My Landline Number?

When BT announced the landline switch-off, the first worry for many households was simple: Will I lose my phone number? After all, that number may be the one your friends, family, and even important services have known for years.

The good news is: yes, you can keep your landline number. Thanks to Ofcom regulations, most UK numbers can be transferred (“ported”) from one provider to another. That means you don’t need to start over with a new number just because BT is moving you to Digital Voice.

Here’s how number porting works in plain English: when you switch to a VoIP home phone service like Plexatalk, we request the transfer of your existing landline number. Behind the scenes, the number is moved from BT’s system to ours. You don’t need to do any complicated setup — we handle the process for you.

At Plexatalk, we’ve made this seamless. There’s no downtime, no confusing paperwork, and no risk of losing your number. You simply plug in your phone, connect to your broadband, and carry on as normal — but with more flexibility, lower costs, and freedom from BT.

The Truth About BT Digital Voice

By January 2027, BT will switch off the old copper phone network (known as the PSTN). This change affects every household in the UK. Instead of a traditional landline, all calls will be delivered using VoIP (Voice over Internet Protocol) — in other words, your home phone will run over your internet connection.

BT calls their version of this service Digital Voice. On the surface, it might sound straightforward: your existing phone number moves onto a VoIP line, and you carry on making calls. But there’s a catch. BT Digital Voice only works if you also take BT broadband. That means if you want to shop around for cheaper or faster internet, you can’t use BT’s phone service.

This lock-in limits your choice at a time when flexibility matters most. Not all broadband providers support a phone service, and some focus on internet-only packages. With BT Digital Voice, you’re forced to keep everything under one roof — whether it’s right for you or not.

That’s why many people are choosing BT Digital Voice alternatives like Plexatalk, where you keep your landline number but stay free to pick any broadband provider in the UK.

Why VoIP Is the Future (and Better Than BT Digital Voice)

VoIP isn’t just a replacement for the landline — it’s a smarter, more flexible way to stay connected. Unlike BT Digital Voice, which locks you into BT broadband, independent VoIP home phone services like Plexatalk work over any broadband connection. That means you’re free to switch internet providers without worrying about losing your landline number.

Another advantage is simplicity. With a small adapter, you can keep using your existing home phone handsets, so there’s no need to buy new equipment. You’ll still be able to make and receive calls exactly as before — just over your internet instead of the old copper network.

But VoIP also unlocks features that traditional phone lines could never offer. With Plexatalk, you can get voicemail delivered straight to your email inbox, block unwanted nuisance calls, or even make and receive calls on your mobile app using your home number.

For families who want to stay connected, or home workers who rely on a professional line, VoIP is the perfect solution. It’s flexible, affordable, and future-proof — a true BT Digital Voice alternative that puts you in control.

How to Switch from BT to Plexatalk (Step by Step)

Making the move away from BT doesn’t have to be complicated. At Plexatalk, we’ve streamlined the process so you can keep your landline number, reduce costs, and enjoy more flexibility — all with minimal effort. Here’s how it works:

1. Choose your broadband provider
   Pick the internet service that best suits your household — whether that’s Sky, Virgin, Toob, Cuckoo, or another provider. With Plexatalk, you’re not tied to any one network.
2. Tell us your landline number
   Share the number you want to keep, and we’ll begin the number porting process on your behalf.
3. We handle the transfer
   Our team manages the switch from BT to Plexatalk seamlessly, so there’s no downtime or risk of losing your number.
4. Plug in and go
   Connect your existing phone handsets using our simple adapter — or skip the hardware and use the Plexatalk app to make and receive calls on your mobile.
5. Enjoy the benefits
   Lower monthly costs, greater freedom to shop around for broadband, and a reliable VoIP home phone service designed for UK households.

Common Questions – Keep Your Landline When Switching From BT

Real Story: A Customer Who Switched from BT to Plexatalk

Sometimes the best way to see the difference is through someone else’s experience. Take Mr. and Mrs. H, a retired couple in Kent. Like many, they had been with BT for decades and were worried when they received letters about the BT landline switch-off. They didn’t want to lose their number — the same one friends and family had used for over 30 years.

They also weren’t happy with rising bills. Their BT package bundled broadband, a landline, and extras they didn’t use. When they heard about Plexatalk, they decided to give it a try.

Here’s what happened:

• They chose a broadband package from their local community fibre provider.
• Plexatalk arranged the number port from BT quickly and without disruption.
• They plugged their existing cordless phone into our adapter and carried on as usual.
• Their monthly costs dropped by nearly 40%.

Mrs. H told us: “We thought it would be stressful, but it was so simple. We kept our number, saved money, and can now choose whichever broadband we like. We wish we’d done it sooner.”

Their story shows how easy it is to switch — and how much peace of mind Plexatalk can bring.

Ready to Switch From BT and Keep Your Landline Number?

The BT landline switch-off is coming — but that doesn’t mean you have to lose your number, pay more than you need to, or stay tied to BT. With Plexatalk, switching is simple, affordable, and stress-free.

All you need to do is sign up here or get in touch with our team. We’ll check your number, explain your options in plain English, and guide you through the switch.

And don’t worry — you don’t need to be “techy” to get set up. We handle the number port, provide any equipment you need, and make sure you’re up and running without hassle. In most cases, you’ll simply plug in your existing phone or download our app and carry on as normal.

So why wait? Join thousands of UK households already enjoying lower costs, more flexibility, and the peace of mind that comes with Plexatalk’s VoIP home phone service.

Keep your landline. Keep your freedom. Switch today.

The Challenges Kebab Shops Face With Phones

Phone orders are the lifeblood of most kebab shops — but traditional phone systems often create more problems than they solve. Common challenges include:

• Missed calls during peak hours = missed sales
  When the grill is full and the shop is buzzing, it’s all too easy for calls to go unanswered — and those customers often won’t call back.
• Engaged lines frustrate customers
  If the phone is busy, hungry customers may hang up and order from a competitor instead.
• Staff distractions
  Counter staff already juggle walk-in orders, online platforms, and food prep. Adding constant phone interruptions makes mistakes more likely.
• Unprofessional first impression
  A generic voicemail or unanswered line doesn’t inspire confidence and may give customers the wrong idea about your service quality.
• VoIP caller ID issues
  Some low-cost VoIP setups fail to display caller ID properly, leaving staff unsure if a call is from a regular customer, supplier, or spam number — wasting valuable time.

These pain points don’t just create stress; they directly cut into revenue and customer satisfaction. That’s where a smarter system like Plexatalk makes all the difference.

The UK Landline Switch-Off: What It Means for Kebab Shops

By January 2027, the UK’s traditional landline network (PSTN) will be switched off. That means the phone lines kebab shops have relied on for decades will no longer work in their current form.

For a busy takeaway, this is critical. If your phone stops working, you don’t just lose calls — you lose orders, regular customers, and revenue.

The good news? Switching to VoIP isn’t just a replacement, it’s an upgrade. With Plexatalk, your kebab shop can:

• Keep your existing phone number so customers can still reach you.
• Handle more calls during rush hours with call queues and ring groups.
• Forward calls to mobiles when you’re on the move.
• Add professional features like voicemail, call recording, and custom greetings.

Instead of waiting for the switch-off to cause disruption, kebab shops can get ahead of the change now — and turn it into an opportunity to serve customers better.

How Plexatalk Solves These Problems

Plexatalk is built to handle the pressures of a busy takeaway environment, ensuring calls are answered quickly and customers never feel ignored. Here’s how it tackles the biggest phone challenges kebab shops face:

• Call Queues → Instead of hearing an engaged tone, customers are placed in a queue with hold music or messages. They’re more likely to wait than hang up — which means fewer lost orders.
• Ring Groups → Incoming calls can ring multiple staff phones at once, so whoever is free can answer. The system doesn’t rely on one person being available.
• Custom Voicemail & IVR → Create a professional first impression with custom greetings. You can share opening hours, promote specials, or direct calls efficiently (e.g., to the kitchen or manager).
• Call Recording → Ideal for large or complex orders, recordings let you double-check details later and reduce mistakes that cost time and money.
• Forward to Mobile → Calls can follow you or your staff outside the shop, ensuring you never miss a customer — even if you step out or manage multiple locations.
• Reliable Caller ID (with EPOS integration) → Unlike some VoIP systems that strip out caller ID, Plexatalk ensures numbers display properly. Better still, it can feed directly into your EPOS system, so staff instantly see customer details and past orders — speeding up service and improving accuracy.

With Plexatalk, your phone system becomes a tool for growing sales and improving service, not a source of stress during peak hours.

Everyday Benefits for Your Kebab Shop

Switching to a modern phone system for your kebab shop isn’t just about handling calls more smoothly — it delivers everyday advantages that directly impact sales, service, and growth. With Plexatalk, you’ll benefit from:

• Happier customers → Quick responses and no missed calls mean customers feel valued and keep coming back.
• More orders → Every call has a better chance of being answered, which translates into more sales during busy evenings.
• Professional reputation → A reliable phone setup with custom greetings and caller ID makes your kebab shop look established, organised, and trustworthy.
• Cost savings → Plexatalk typically works out cheaper than old-style landlines, reducing overheads while adding advanced features.
• Scalability → As your kebab shop grows, adding new lines or extensions is simple, so your phone system scales with your business.

For takeaway businesses where every call counts, Plexatalk ensures your kebab shop phone system works as hard as you do — boosting revenue, improving efficiency, and keeping customers satisfied.

Real-World Example

“Before Plexatalk, we constantly lost calls during the dinner rush. The phone would ring busy, customers gave up, and we knew those were missed sales. Since switching, calls now queue automatically, and staff can answer between serving customers. Orders are up, mistakes are down, and our regulars love that they can always get through — even on a Friday night.”

This kind of transformation shows how the right phone system for your kebab shop can have an immediate, measurable impact on revenue and customer loyalty.

How to get started

For kebab shops, every phone call is a potential order — and every missed call is lost revenue. With Plexatalk, you get a reliable, professional phone system for your kebab shop that keeps customers happy, increases orders, and grows with your business.

Ready to upgrade your phone system?

👉 Contact the Plexatalk team to discuss your shop’s needs.
👉 Or view our pricing plans to see how affordable it is to get started.

With Plexatalk, your kebab shop won’t just answer calls — it will answer more orders.

Frequently Asked Questions

Across the UK, more and more households are making the switch from traditional landlines to internet-based calling. The reasons are clear: lower costs, greater flexibility, and futureproofing as the national PSTN (Public Switched Telephone Network) shutdown edges closer. By 2025, landlines as we know them will no longer function in their current form, making VoIP (Voice over Internet Protocol) the natural replacement for home telephony.

Among the many providers available, Plexatalk and Voipfone stand out as two established names offering residential VoIP services. Both promise reliable call quality, user-friendly features, and competitive pricing, but they approach home VoIP in slightly different ways.

In this post, we’ll compare Plexatalk and Voipfone side by side. Our aim is to provide a clear, in-depth overview so that UK households can confidently choose the service that best fits their needs—whether that’s simplicity, affordability, or advanced features for a connected home.

What Residential VoIP Typically Includes

When households consider switching to VoIP, one of the first questions is: what exactly do I get compared to a traditional landline? The good news is that most residential VoIP providers, including Plexatalk and Voipfone, package in a familiar set of features — often with more flexibility than standard telephone services.

Here are the essentials you can usually expect:

• Inclusive minutes to UK landlines and mobiles
  Instead of per-minute billing, VoIP services often come with bundled minutes or unlimited calling packages, making it easier to control monthly costs.
• Number porting (keep your existing landline number)
  You don’t need to lose the number you’ve had for years — most providers will port your existing number across so friends, family, and services can still reach you as before.
• Voicemail, caller ID, and call forwarding
  Features that were once “extras” with landlines are standard in most VoIP packages. This means better control over missed calls, screening, and routing.
• Use of existing handsets with an adapter
  You don’t always need to invest in new phones. With a simple VoIP adapter, many traditional home phones can continue to work seamlessly over an internet connection.
• Flexibility to switch or cancel
  Unlike long-term landline contracts, VoIP services are often pay-monthly with minimal commitment. If your needs change, you can upgrade, downgrade, or cancel without hassle.

In short, residential VoIP provides the same reliability of a home phone — with the added benefit of modern, internet-powered features designed to fit how households communicate today.

Plexatalk Residential Plans

Plexatalk keeps its residential VoIP pricing straightforward, with clear tiers based on how many minutes you need each month. Every plan includes the core features households expect, plus extras that make the service feel complete.

Plans at a glance:

• Micro – £4/month
  Includes 100 UK minutes, ideal for light users who mainly want a low-cost home line.
• Basic – £6/month
  Provides 250 UK minutes, a good middle ground for occasional callers.
• Standard – £10/month
  Offers 500 UK minutes, designed for homes that rely more heavily on their landline.
• Unlimited – £12.50/month
  Includes unlimited UK calls (subject to a fair usage policy of 2,000 minutes per month), making it a strong choice for busy households.

What’s included with every plan:

• Free number porting so you can keep your existing landline number.
• Essential features: voicemail, caller ID, and call forwarding at no extra cost.
• International calling: selected destinations, such as North America, are bundled into the plan.
• Hardware flexibility: use an existing handset with an optional VoIP adapter (£50 one-off), or upgrade to dedicated VoIP phones if you prefer.

Plexatalk’s pricing is designed to be transparent, with no hidden setup fees and the ability to upgrade or downgrade plans easily as household calling habits change.

Voipfone Residential Plans

Voipfone’s residential VoIP service is built around three simple packages, each offering a balance of included minutes and useful extras. Like Plexatalk, the plans are contract-free, so you can switch or cancel at any time.

Plans at a glance:

• At Home 100 – £6/month
  Includes 100 UK minutes, best for light use or as a backup home line.
• At Home 300 – £9/month
  Provides 300 UK minutes, a practical choice for moderate household use.
• At Home Unlimited – £14/month
  Offers unlimited UK calls for frequent callers, with a fair usage policy applied.

What’s included with every plan:

• Free number porting (or the option to choose a new number).
• Essential features: voicemail, call forwarding, and call blocking.
• Call recording available on demand at 3p per minute — a feature not often included with residential VoIP.
• Free softphone app, letting you use your home number on your mobile or computer when you’re away.
• No contracts — plans run monthly, giving flexibility to change as your needs evolve.

Voipfone positions itself as a feature-rich provider, with extras like call recording and mobile app integration making it appealing for households that want more than just a traditional landline replacement.

Plexatalk vs Voipfone: Side-by-Side Comparison

Feature	Plexatalk	Voipfone
Price range	£4 – £12.50	£6 – £14
Minutes range	100 – Unlimited (FUP 2,000 mins)	100 – Unlimited
Number porting	Free	Free
Voicemail, Caller ID, Forwarding	✔ Included	✔ Included
Call blocking	✔ Supported (contact for details)	✔ Included
Call recording	✔ Supported (contact for pricing)	✔ Available at 3p/min
International calls	Select destinations included (e.g., North America)	UK only (international charged separately)
Adapter	£50 optional (lets you use existing handsets)	Bring your own device or purchase hardware separately
Mobile/softphone app	✔ Supported	✔ Free app included
Contract	No contract – plans are flexible	No contract – monthly, change anytime

Which Should You Choose?

Both Plexatalk and Voipfone deliver reliable residential VoIP with no contracts and plenty of flexibility — but the best choice depends on how you plan to use your home phone.

• Light users (occasional calls) → Plexatalk Micro (£4/month) is the cheapest entry point on the market, perfect for households that only make the odd call.
• Moderate callers → Plexatalk Basic (£6/month, 250 mins) and Voipfone At Home 300 (£9/month, 300 mins) sit in the same bracket. Plexatalk edges ahead on price, while Voipfone includes slightly more minutes.
• Heavy callers → Both offer unlimited UK calls, but Plexatalk’s Unlimited (£12.50/month) comes in cheaper than Voipfone’s At Home Unlimited (£14/month).
• Feature-focused users → Both providers support call blocking, call recording, and mobile/softphone apps. Voipfone’s pricing is transparent (e.g., call recording at 3p/min), while Plexatalk offers the same functionality but with tailored pricing on request. If you want everything “off the shelf,” Voipfone is slightly more plug-and-play; if you like a provider that can tailor extras, Plexatalk is a good fit.
• International callers → Plexatalk has the advantage, with selected destinations (like North America) included at no extra cost. Voipfone focuses on UK calls, with international charged separately.

Both Plexatalk and Voipfone are strong choices for UK households looking to move away from traditional landlines. The best fit ultimately comes down to your priorities:

• If price and international inclusions matter most, Plexatalk stands out with its low entry-level plans and bundled international calling.
• If you prefer transparent extras and app-driven features, Voipfone is a solid option with its built-in softphone app and clear add-on pricing.

Either way, both providers deliver reliable, flexible VoIP services that will futureproof your home phone setup ahead of the UK’s landline switch-off.

👉 Explore Plexatalk Home Packages
👉 View Voipfone Residential Plans

Voipfone vs Plexatalk – FAQ

TL;DR – How To Keep Your Landline After the Switch-Off

You don’t have to lose your landline number when the UK retires the old copper phone network in January 2027. By switching to VoIP (Voice over Internet Protocol), you can:

• ✅ Keep your existing landline number (Ofcom requires all providers to support number porting).
• ✅ Use your current phone with a simple adapter, or upgrade to a VoIP handset.
• ✅ Save money – plans start from just £4/month for home users with competitive business packages available.
• ✅ Enjoy clearer call quality and extra features like voicemail-to-email, call forwarding, and mobile apps.
• ✅ Stay connected with backup options (battery pack, mobile, or 4G router).

👉 For home users: View VoIP for Home plans & sign up online
👉 For businesses: Check our business pricing or get in touch with us to get started.

What Is Happening With the Landline Switch-Off?

PSTN retirement explained

The UK’s Public Switched Telephone Network (PSTN)—the traditional copper-wire system that has powered landlines for decades—is being retired. By January 2027, all PSTN and ISDN services will be switched off nationwide. This means every landline user, whether at home or in business, will need to move to a digital alternative.

Why the change is happening

• Outdated technology – PSTN was designed for a world of simple voice calls. It cannot deliver the flexibility and features today’s users expect.
• Rising maintenance costs – the infrastructure is old, spare parts are harder to source, and keeping the system alive is expensive.
• Limited capabilities – PSTN only carries one service (analogue voice). By contrast, internet-based telephony can integrate features like voicemail-to-email, call forwarding, multi-device ringing, and high-definition audio.
• Future-ready networks – simplifying everything onto one digital platform (data + voice over broadband) helps accelerate fibre rollout and create a more reliable, secure service for everyone.

Who is affected?

• Homes: Every household with a landline will need to switch. Your number can move with you, but instead of plugging into a wall socket, your phone connects through your broadband router or a small adapter. During power cuts, the new system doesn’t automatically keep running like the old copper network did—so backup options such as mobile or battery-powered devices are recommended for those who rely on their landline in emergencies.
• Businesses: Any company using PSTN or ISDN lines—whether for phones, fax machines, card terminals, or alarms—must migrate to IP-based services. Businesses will benefit from more flexible call handling, scalable systems, and integration with modern tools.
• Vulnerable users: People who depend on telecare or emergency devices (like pendant alarms and lift phones) will need extra support. Providers are working to ensure these services remain safe and reliable once moved to digital.

Where Plexatalk fits in

The important thing to remember is this: you don’t have to lose your landline number. The switch-off is about technology, not identity. With VoIP services from Plexatalk, your number is preserved and your calls are delivered over your broadband.

We offer VoIP plans for both homes and businesses, so whether you’re a family who wants to keep a familiar landline or a business that needs a future-proof phone system, Plexatalk ensures a smooth, reliable transition away from PSTN.

What Is VoIP and Why Do You Need It?

What is VoIP?

VoIP (Voice over Internet Protocol) is the digital replacement for traditional landlines. Instead of sending your calls down old copper wires, VoIP uses your broadband connection to make and receive calls. From the user’s point of view, it still feels like a landline—you can keep the same number, use your existing handset (with a simple adapter), and make calls as normal. The difference is what happens in the background: your voice is converted into data and carried over the internet rather than analogue lines.

Why VoIP makes sense

• Lower costs – Calls are generally cheaper than with PSTN, especially for long-distance and international numbers. With providers like Plexatalk, you can also choose a plan that fits your household or business needs.
• Clearer call quality – Digital voice offers HD audio, so conversations sound sharper and more natural.
• More features as standard – VoIP unlocks extras that copper lines can’t provide, like voicemail-to-email, call forwarding, call waiting, call recording, and the ability to use your number across multiple devices.
• Number portability – You don’t have to lose your landline number. With Plexatalk, your number is moved seamlessly to your VoIP service, whether you’re at home or moving office.

Things to be aware of

• Broadband dependency – Because VoIP relies on your internet connection, you’ll need stable broadband for reliable service.
• Power dependency – Unlike the old PSTN, VoIP stops working in a power cut unless you have a battery backup or mobile-based fallback. This is especially important for anyone who relies on their landline in emergencies.
• Compatibility with devices – Some connected systems (like alarms, telecare pendants, fax machines, or payment terminals) may not work over VoIP without an upgrade. If you use these, it’s important to check with your equipment provider before switching.

Why you need it now

With the PSTN switch-off approaching in 2027, VoIP isn’t just an upgrade—it’s a necessity. It ensures you can keep your landline number, access more features for less cost, and stay ready for the digital future. For both households and businesses, Plexatalk provides VoIP plans designed to make this transition simple, reliable, and future-proof.

Can You Keep Your Landline Number? (Yes!)

One of the biggest concerns about the landline switch-off is: “Will I lose my number?” The answer is simple: no—you can keep it.

Ofcom’s rules on number portability

The UK regulator, Ofcom, has made it clear that customers have the right to keep their phone number when switching providers. This is called number portability, and it applies whether you’re moving from one traditional provider to another, or from PSTN to VoIP. Your landline number is yours to take with you.

How the process works

To keep your number when moving to VoIP, you’ll need to request a number port. With Plexatalk, we handle the porting process for you. The most important thing to remember is:

• Do not cancel your current landline service until the porting is complete.
  If you cancel too early, your number may be lost and cannot always be recovered. By letting Plexatalk manage the transition, your number is moved seamlessly from your old provider to your new VoIP plan.

How long does it take?

Number porting typically takes 7–14 days once the request is submitted. During this time:

• Your existing landline will keep working as normal.
• On the switchover day, there may be a brief period (usually minutes) where calls are rerouted.
• Once complete, your number will ring through Plexatalk’s VoIP service—whether that’s at home, in the office, or across multiple devices.

The bottom line

You don’t have to give up your trusted landline number. Thanks to Ofcom’s portability rules, and with Plexatalk handling the process from start to finish, you can make the move to VoIP with confidence—keeping the number that friends, family, and customers already know.

Moving to FTTP but Your Provider Doesn’t Offer a Landline?

Switching to FTTP (Fibre to the Premises) delivers blazing-fast, fibre-optic internet — but some providers (like Plusnet) don’t include a landline service in their packages ([reddit.com][1], [youtube.com][2]). This means you’ll lose your dial tone unless you take action beforehand.

But don’t worry — VoIP is the perfect solution. By porting your old number to a VoIP provider like Plexatalk before cancelling your old line, you can:

• Keep your existing landline number permanently
• Use your current phone via an ATA (Analogue Telephone Adapter) or upgrade to a VoIP handset
• Avoid being tied to your broadband provider — giving you flexibility to switch in the future

For a full walkthrough on how this works and why it matters, check out our guide:
How to Keep Your Landline When Switching to FTTP — explore here: https://www.plexatalk.co.uk/how-to-keep-your-landline-when-switching-to-fttp/

How to Switch to VoIP Step by Step

Making the move to VoIP may sound complicated, but in practice it’s straightforward. Here’s how to do it smoothly and without losing your landline number.

1. Check your broadband connection

VoIP runs over your internet, so you’ll need a reliable connection. A minimum of 5 Mbps download and 1 Mbps upload is usually enough for a single household line, but businesses or homes with heavy streaming/gaming may need more. If you’re unsure, Plexatalk can help assess whether your connection is ready.

2. Choose a VoIP provider

Not all VoIP services are the same. Look for a provider (like Plexatalk) that offers plans tailored to both domestic and business users, with transparent pricing, responsive support, and number portability.

3. Decide on your equipment

• Keep your existing phone: Most standard handsets can be reused with a small analogue telephone adapter (ATA), which plugs into your router.
• Upgrade to a VoIP handset: These are designed for digital calls, offering features like HD audio, programmable keys, and direct network connection.
• Go fully digital: Some customers prefer softphones or mobile apps, which let you make and receive calls using your number on laptops, tablets, and smartphones.

4. Request number porting

This is the key step to keeping your landline number. When you sign up with Plexatalk, we’ll manage the number porting process for you. Remember:

• Don’t cancel your old landline yet.
• The port usually takes 7–14 days.
• You’ll be notified of your switchover date in advance.

5. Test your service

On the day of migration, plug in your chosen phone or adapter, and make a few test calls. Check both incoming and outgoing calls, voicemail, and any features you’ve chosen (like call forwarding or voicemail-to-email).

6. Cancel your old landline

Once your number has been successfully ported and tested on your new VoIP service, you can safely cancel your old PSTN-based line. From this point on, your calls are fully digital.

Equipment You May Need

Switching to VoIP doesn’t mean you have to throw away your existing phones—but you may need a little extra kit depending on how you want to set things up.

Router with VoIP port

Some big broadband providers (like BT or TalkTalk) now supply routers with built-in VoIP ports. In this case, you can often plug your phone directly into the router. However, this ties your landline service to that broadband provider. With many alternative fibre suppliers (like Toob or Trooli), VoIP isn’t included, so without a dedicated VoIP provider you may be limiting your options.

ATA (Analogue Telephone Adapter)

An ATA is a small device that connects your old analogue handset to your broadband. This is a simple way to keep using your familiar phone while enjoying the benefits of VoIP. Plexatalk offers ATAs as part of our setup to make the transition painless.

VoIP handsets

For the best digital experience, a VoIP handset plugs directly into your broadband network. These modern phones deliver clearer audio, extra features, and are designed specifically for IP calling. Plexatalk can supply and configure VoIP phones so you’re ready to go on day one.

Battery backup / UPS

Unlike the old copper network, VoIP services rely on your broadband and mains power. During a power cut, your landline won’t automatically stay live. A battery backup unit (UPS) can keep your router, ATA, or VoIP phone powered for emergencies.

Costs – Is VoIP Cheaper Than a Landline?

Yes—VoIP is usually far cheaper than traditional landlines.

• Traditional line rental: Typically costs £15–£20 per month, often before adding call charges.
• VoIP with Plexatalk: Residential plans start at just £4 per month, including 100 minutes of UK calls. Many plans also include or offer unlimited UK calls, making it far more cost-effective for most households.

For businesses, VoIP doesn’t just cut costs—it adds value. Features like voicemail-to-email, call forwarding, call queues, multi-device support, and detailed call reporting are included as standard or at a fraction of the price of legacy systems.

Backup & Safety Considerations

One key difference between the old copper landline and VoIP is power resilience. The traditional PSTN carried its own power from the exchange, so a basic corded phone often worked even in a blackout. With VoIP, your phone service depends on your broadband router, adapter or VoIP handset—all of which require mains power.

That means in a power cut, unless you’ve planned ahead, your landline will not work. Here’s how to stay safe and connected:

Battery backup units

Providers are required to ensure vulnerable customers (such as those relying on telecare or medical devices) have a way to keep calling during power cuts. A battery backup (UPS) can keep your router, ATA, or VoIP phone running for several hours.

4G/5G failover routers

Some broadband setups include a mobile data SIM that automatically kicks in if your fixed-line service goes down. This ensures your VoIP service continues working as long as there’s mobile coverage in your area.

Mobile phone as an emergency backup

Even without extra equipment, it’s sensible to keep a charged mobile on hand. In many cases, emergency services recommend dialling 999 via mobile if your landline isn’t working.

Preparing Elderly & Vulnerable Users

The landline switch-off is a big change, and it’s especially important that elderly and vulnerable users are properly supported. Many rely on their landline for everyday contact, emergency calls, or linked devices such as telecare alarms. Here’s what to keep in mind:

Ofcom requirements for backup solutions

Ofcom requires providers to ensure that customers who depend on their landline for emergency or care purposes are given a backup option. This might be a battery unit to keep the VoIP service working during a power cut, or a simple mobile-based solution.

Check telecare and alarm compatibility

If you or someone you care for uses telecare, pendant alarms, fall detectors, or home security systems connected to the landline, check with the device supplier before migrating. Some older models may not work reliably over VoIP and may need to be upgraded.

Keep a fallback mobile

Even with backup solutions in place, a basic mobile phone kept fully charged is a sensible safety net. Emergency calls (999) will always connect via any available mobile network, even without credit.

Label equipment for ease of use

Clear labelling helps reduce confusion. Mark which phone should be used for normal calls, where the backup unit is, and how to reach help if needed. Simple instructions, placed near the phone, can make a big difference in an emergency.

FAQ

Why Switch Early?

The PSTN switch-off may not be until January 2027, but waiting until the last minute could cause headaches. Here’s why it pays to make the move to VoIP sooner rather than later.

Avoid the rush

As the deadline gets closer, millions of households and businesses will all be migrating at once. That means busier phone lines, slower installations, and less flexibility. By switching now, you get peace of mind and avoid the scramble.

More control over your setup

Migrating early gives you time to test your broadband, choose the right equipment, and check that any connected devices (alarms, telecare units, card machines, etc.) work properly with VoIP. With Plexatalk, we’ll guide you step by step—so you’re never left guessing.

Future-proof your home or business

The PSTN and POTS era is ending. By moving to VoIP today, you unlock clearer calls, lower bills, and powerful features that analogue lines simply couldn’t offer. You’ll also ensure your landline number is protected well before the switch-off, giving you complete continuity.

The big message to remember is this: the landline isn’t disappearing — it’s simply going digital. The switch-off of the old PSTN/POTS network in 2027 marks the end of copper lines, not the end of landline calls. You can keep your number, keep using a familiar phone, and gain access to clearer, cheaper, and more flexible calling.

But don’t wait until the last minute. Planning your switch now means:

• No stress as the deadline approaches.
• Time to check equipment and compatibility.
• A smooth transition with your number protected.

👉 The next step is simple: choose a VoIP provider and begin your transition. With Plexatalk, you get affordable residential plans from just £4/month, feature-rich business solutions, and expert support to make the change easy.

👉 For home users: View VoIP for Home plans & sign up online
👉 For businesses: Check our business pricing or get in touch with us to get started.

Make the move today — and keep your landline ready for the future.