Plusnet’s Full Fibre broadband brings ultra-reliable, high-speed internet directly into your home or business over the Openreach FTTP network. It’s a game-changer for people frustrated by slow copper lines, offering speeds up to 900 Mbps, lower latency, and no signal drop-outs caused by distance from the exchange.
But there’s one important change customers often overlook: Plusnet Full Fibre doesn’t come with a landline — not even a VoIP option.
If you’re used to having a home or business phone number and you switch without planning ahead, you risk losing it for good. But there is a way to keep your landline on Plusnet Full Fibre… VoIP.
When you order Plusnet Full Fibre, you get:
Your connection comes entirely over fibre optic cables. This means:
No. According to Plusnet (see their site here):
“Our Full Fibre packages don’t include a phone line, so you won’t be able to make or receive calls through a landline.”
This is because:
If you cancel your old broadband+phone package without first porting your number to a VoIP provider, the number will be lost — and reclaiming it later is usually impossible.
Even in 2025, many households and businesses keep a fixed phone number. Here’s why:
For households:
For businesses:
The UK’s copper-based phone network (PSTN) will be shut down in January 2027.
That means:
Plusnet Full Fibre customers are already ahead of the curve — they have no copper line to begin with. But that also means if you want to keep your landline number, you must act before cancelling your old service.
VoIP (Voice over Internet Protocol) lets you make and receive calls over your broadband connection instead of a copper wire. With Plexatalk VoIP:
Because Plusnet Full Fibre offers low latency and consistent speeds, it’s an ideal foundation for VoIP — delivering crystal-clear calls without the dropouts common on older copper lines.
ATA setup:
✅ Familiar operation
✅ No rewiring
✅ Low cost
Benefits:
Perfect for:
With Plexatalk SIP details, Zoiper lets you:
1. Home Office in Bristol
A Plusnet customer moving from copper to Full Fibre needed to keep their 0117 number. We ported it to Plexatalk, set up an ATA for the existing DECT phone, and added Zoiper to their mobile.
2. Small Salon in Leeds
Switched to Plusnet FTTP for faster card payments and streaming music. We installed a VoIP desk phone with voicemail-to-email and after-hours call routing to the owner’s mobile.
3. Rural Couple in Norfolk
Moved to Plusnet FTTP from an old BT line. Their telecare device required a phone socket — we provided an ATA and liaised with the telecare provider to confirm compatibility.
No — it’s broadband-only.
Yes — port it to Plexatalk before cancelling your old service.
Yes — with an ATA VoIP adapter.
Yes — with Zoiper or another SIP app.
Yes — FTTP is one of the best platforms for VoIP.
Your Plexatalk VoIP number works with any broadband provider.
Don’t lose your number when you upgrade to Plusnet Full Fibre.
With Plexatalk, you can:
📞 Call us on 0330 057 6699
📧 Email support@plexatalk.co.uk
Browse our Residential VoIP Packages or Business VoIP Solutions to get started.
Starlink is transforming broadband access for rural and hard-to-reach areas in the UK. Operated by SpaceX, this low Earth orbit satellite network delivers high-speed internet to homes and businesses where traditional copper or even fibre broadband either doesn’t exist or underperforms.
With speeds typically between 50–250 Mbps download, 10–40 Mbps upload, and latency around 20–50 ms, Starlink supports video calls, online gaming, cloud work, and streaming without the long waits or dropouts that plagued older satellite services.
But here’s the surprise many people get when they switch: Starlink doesn’t come with a landline. So you may be wondering how you can keep your landline when switching to Starlink?
If you rely on your landline number — whether for personal calls, customer enquiries, or important connected devices — you’ll need an alternative. That’s where VoIP (Voice over Internet Protocol) and Plexatalk come in.
No. Starlink is a broadband-only service.
When you sign up, you receive:
Your internet comes entirely via satellite. There’s no copper line, no BT-style wall socket, and no integrated phone number.
If you cancel your old broadband + phone package without first porting your number, your number will be disconnected — and in many cases, cannot be recovered.
Even in the mobile era, landlines offer benefits for both households and businesses.
The UK’s Public Switched Telephone Network (PSTN) — the traditional copper-based phone system — is scheduled to shut down in January 2027.
It’s already been delayed a couple of times, and while there’s always a chance it could move again, the outcome is inevitable:
For Starlink users, the takeaway is simple: since Starlink never offered a copper line to begin with, VoIP is the only way forward — and you may as well set it up in a way that’s independent of your broadband provider.
VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive phone calls using your internet connection instead of a physical telephone exchange.
With Plexatalk VoIP for Starlink, you can:
Once your number is on VoIP, it’s provider-independent. Whether you stick with Starlink for years or switch to fibre, 5G, or another service later, your phone service and number come with you — no reprints, no downtime, no lost customers.
An ATA (Analogue Telephone Adapter) lets you keep your current phone:
✅ No new learning curve
✅ No rewiring required
✅ Cost-effective
If you want a purpose-built VoIP phone, our models offer:
Perfect for:
While Plexatalk doesn’t have its own branded app, our SIP accounts work perfectly in third-party apps like Zoiper.
This means you can:
1. Rural Vet in Devon
Needed to keep their main number after switching to Starlink. We set up a VoIP desk phone at reception and a Zoiper connection on the vet’s mobile for out-of-hours emergencies.
2. Farm Shop in Cumbria
Kept their BT number via an ATA, ensuring all existing DECT handsets worked just like before.
3. Retired Couple in the Scottish Highlands
Ported their number to Plexatalk, installed a UPS for resilience, and enabled call forwarding to their son’s mobile during outages.
No — it’s internet-only.
Yes — port it to Plexatalk before cancelling your old service.
Yes — with an ATA.
Yes — log into your SIP account using a VoIP app like Zoiper.
Yes — with a well-positioned dish and stable signal.
Your VoIP number stays with Plexatalk and works over any internet.
Many do — check with your device provider or ask us to test compatibility.
Typical BT-style landline: £15–£20/month in rental alone
Plexatalk VoIP: Lower monthly fees, no line rental, cheaper calls
Don’t lose your number in the switch to Starlink.
With Plexatalk, you can:
📞 Call us on 0330 057 6699
📧 Email: support@plexatalk.co.uk
Browse our Residential VoIP Packages or Business VoIP Solutions to get started.
Switching to Hyperoptic is an exciting upgrade. With ultrafast full-fibre broadband reaching speeds up to 1 Gbps, symmetrical uploads and downloads, and competitive pricing, it’s easy to see why thousands of homes and businesses across the UK are making the change.
But here’s the part many people don’t think about until late in the process: Hyperoptic doesn’t offer a traditional copper landline. Instead, they now provide an optional VoIP phone service.
That means if you still need a home or business number—whether for family, clients, or devices like alarm systems—you have two main choices:
Keep your number independent by moving to a third-party VoIP provider like Plexatalk
Take Hyperoptic’s own VoIP add-on
Not in the traditional sense. Hyperoptic’s packages are broadband-only—no copper phone line, no BT-style socket, and no separate line rental.
If you want a phone service, you can:
For some people, going mobile-only is fine. For others, losing a landline could cause:
Issues with alarm systems, intercoms, or emergency devices that use a phone line
Disruption for friends, family, or clients who have your number saved
Problems for elderly relatives or medical services that call your landline
Yes—whether you choose Hyperoptic VoIP or a service like Plexatalk, your number can be retained if it’s ported before your old account is closed.
The key difference:
Plexatalk VoIP – works with any broadband, so you keep the same number even if you switch providers later
Hyperoptic VoIP – stays with them; you’d need to change if you leave
VoIP (Voice over Internet Protocol) lets you make and receive calls using your internet connection instead of copper lines.
With Plexatalk VoIP, you can:
Once your number is on VoIP, it’s no longer locked to one broadband provider—ideal for future flexibility.
Even with blazing-fast internet, a landline number still offers advantages:
Here’s the step-by-step process to make sure you don’t lose your number when upgrading to Hyperoptic:
Many people switching to Hyperoptic worry they’ll have to buy all-new phones. Thankfully, that’s not the case.
With a VoIP adapter (ATA):
✅ No new tech to learn
✅ No extra wiring needed
Adapter supplied may be a different model to above.
✅ Cheaper than replacing handsets
If you’d like to make the most of Hyperoptic’s full-fibre speeds and low latency, we also offer dedicated VoIP desk phones with features such as:
Perfect for:
If you don’t really need a physical handset anymore, we can simply forward all calls to your mobile. This way you:
You can even set conditional forwarding, such as:
By 2025, the UK is moving towards the Public Switched Telephone Network (PSTN) switch-off. That means traditional copper-based phone services are being phased out nationwide.
VoIP is the replacement technology—and with Hyperoptic, you already have the perfect broadband for it:
Switching now means you’ll be ready for the future—and you’ll never need to pay for line rental again.
David from Birmingham had been with Sky for years but jumped to Hyperoptic for faster speeds and better value. The only problem? His landline number was tied to his business and printed on hundreds of leaflets.
Here’s what happened:
David now enjoys ultrafast Hyperoptic broadband and crystal-clear VoIP calls—without losing a single customer.
No traditional copper landline. Hyperoptic offers its own VoIP add-on, or you can keep your number independent by using a third-party VoIP provider like Plexatalk.
Yes—port it to Hyperoptic VoIP or Plexatalk before cancelling your old provider.
Yes—with a VoIP adapter, almost any phone will work just like before.
Absolutely. With 3rd party VoIP apps, you can make and receive calls from your landline number on your smartphone.
Usually 7–10 working days, but we can coordinate it around your Hyperoptic installation date to minimise downtime.
Only if you want a physical handset—then you’ll need an ATA adapter or a VoIP phone. If you’re mobile-only, you don’t need extra hardware.
If you cancel your old broadband/phone service without porting your number to a VoIP provider first, your landline number will be disconnected and may not be recoverable.
Yes. If you use a VoIP adapter (ATA), your existing cordless or corded phones can work exactly as they did before.
No. You can keep your current phone with an adapter. But if you want advanced features and HD audio, you can upgrade to a dedicated VoIP handset.
Yes. Hyperoptic’s full-fibre network is perfect for VoIP, with low latency and symmetrical upload/download speeds that deliver crystal-clear calls.
Yes. With VoIP, you can have multiple numbers on the same internet connection—ideal for home offices or businesses.
Yes. Because VoIP is internet-based, your number stays the same even if you change address—just connect to your new Hyperoptic line.
Nothing changes. Your VoIP number is independent of your broadband provider, so it will continue to work over any new internet connection.
Yes. VoIP voicemail works just like traditional voicemail, and you can also have voicemails sent to your email inbox as audio files.
Some older devices require a traditional phone line, but many can work over VoIP. Check with your device provider, or we can help assess compatibility.
Yes. VoIP services have no line rental fees and call costs are often lower, especially for long-distance or international calls.
No. VoIP setup is simple—often just plugging in an adapter or phone, or installing an app. Most customers are up and running in minutes.
Porting your number out will usually cancel the entire service, so be sure to coordinate with your new Hyperoptic install date to avoid losing internet before your new service starts.
Don’t let a broadband upgrade mean losing your number. With Plexatalk, you can:
📞 Call us on 0330 057 6699
📧 Email: support@plexatalk.co.uk
Browse our Residential VoIP Packages or Business VoIP Solutions to find your perfect setup and make your move to Hyperoptic completely seamless.
We can keep your landline hosted as long as you have internet. We port numbers for people and businesses moving to all different providers, including Three, Toob, Trooli, CityFibre and Virgin Media.
Switching to Three’s 5G Broadband offers a modern, flexible alternative to traditional wired broadband connections. With no need for phone sockets, engineer visits, or long installation waits, Three’s plug-and-play 5G router delivers fast wireless internet straight to your home. While it provides impressive speeds and simplicity, one feature many customers notice, and one we often get asked about is how to keep your landline when switching to Three 5G broadband? Three’s 5G internet doesn’t come with a traditional landline but there is a way.
If you’re used to having a landline number—whether for personal use, family contact, or business visibility—you may wonder how to maintain that connection without a traditional phone line. The answer is VoIP: Voice over Internet Protocol. With Plexatalk, you can not only keep your existing number but also enjoy a more flexible and modern way to handle calls at home or on the go.
Despite the rise of mobile phones, landlines continue to play an important role for many UK households and small businesses. Here are a few reasons why you might not want to give yours up:
While Three’s 5G broadband offers great data performance, it doesn’t include voice service or a landline replacement. That’s where Plexatalk’s VoIP service comes in.
VoIP allows you to make and receive calls using your internet connection instead of a traditional copper telephone line. It works seamlessly over Three’s 5G network and gives you the ability to:
Your phone number becomes flexible—you can use it anywhere, on any internet connection.
We’ve rigorously tested the Plexatalk platform with Three’s most commonly used home broadband routers, including older 5G and 4G models. Our systems have been proven to work with:
Even older DECT cordless handsets work fine using a standard ATA (Analogue Telephone Adapter). We recommend a minimum internet speed of 25 Mbps download and 5 Mbps upload for the best experience. However, the most critical factor isn’t just speed—it’s connection stability. If your Three 5G router has a strong and consistent signal, your calls will sound as clear as any fixed-line phone.
One of the biggest advantages of using VoIP is that your phone service becomes provider-independent. If you ever switch from Three to another broadband provider—like full-fibre, Starlink satellite, or even another 5G provider—your VoIP setup continues to work.
All you need to do is:
Your number stays active, and you won’t need to notify contacts or change how people reach you.
Transferring your landline number to Plexatalk is quick and straightforward:
We also provide number porting support if you’re mid-contract or need to schedule the transfer for after your Three 5G broadband goes live.
Whether you’re at home or running a small business, we have a VoIP setup that suits you:
Home Users:
Small Businesses:
All services are available without line rental fees, and our platform scales with your needs.
Ben, a customer in Leeds, switched to Three 5G broadband after experiencing long delays in getting full-fibre installed. His main concern was losing the landline number tied to his family and work contacts. We helped Ben:
Now Ben has ultrafast wireless broadband and his trusted phone number—no disruption, no missed calls.
No. Three’s home broadband plans are data-only. You’ll need a VoIP solution to replace your landline.
Yes. You can port your number to Plexatalk before cancelling your existing service.
Yes. With a VoIP adapter, almost any home phone can be used just like before.
Yes. Our Plexatalk Phone System lets you make and receive calls from your landline number on your mobile with third party apps.
Yes, provided you have a stable 5G connection. Speed matters less than stability for VoIP.
Absolutely. Our system works over any internet connection in the UK.
Usually 7–10 working days, but we’ll guide you through the process and schedule it to minimise downtime.
If you’re moving to Three 5G and want to keep your landline number, we make the switch easy.
Contact our team today to get started:
Phone: 0330 057 6699
Email: support@plexatalk.co.uk
Browse our Residential VoIP Packages or Business VoIP Solutions to find the right fit.
If you’re looking at how to keep your landline when switching to CityFibre’s Full Fibre FTTP services, you’ve come to the right place!
Switching to CityFibre’s full fibre broadband is a smart move—bringing you ultrafast speeds, future-proof connectivity, and better value for money. Whether you’re using CityFibre through Vodafone, Zen, TalkTalk, or another provider on their network, one thing’s certain: you’re upgrading to a modern, full fibre connection.
But there’s one thing you might not have realised:
CityFibre doesn’t include a traditional landline.
So if you’re wondering:
You’re not alone—and the good news is, Plexatalk has the solution.
We help you keep your landline number even when your broadband provider doesn’t offer one.
CityFibre is one of the UK’s leading FTTP (Fibre to the Premises) networks. It delivers fibre directly into your home or business—no copper lines, no slowdowns.
Benefits of CityFibre full fibre broadband:
But with no copper, there’s no phone line—and that means no landline service.
If you need to keep your landline, you’ll need to switch it to a VoIP provider like Plexatalk.
Landlines still matter to millions of homes and businesses across the UK.
Residential reasons:
Business reasons:
No—CityFibre is a broadband-only network. If your broadband is delivered over CityFibre infrastructure (via providers like Vodafone, Zen, IDNet, etc.), it typically won’t include a landline.
To keep your number, you’ll need to port it to a VoIP (Voice over Internet Protocol) service like Plexatalk.
Plexatalk helps you move your landline number to VoIP, so you can enjoy the benefits of CityFibre broadband without losing your number.
With Plexatalk, you can:
✅ Keep your existing phone number (from BT, Virgin, Sky, etc.)
✅ Use your current phones with a VoIP adapter (ATA)
✅ Forward calls to your mobile if you don’t want a physical phone
✅ Upgrade to VoIP desk phones with modern features and HD audio
1️⃣ You contact us – Let us know your current landline number, provider, and when you’re switching to CityFibre.
2️⃣ We send a CLoA form – You e-sign our Customer Letter of Authority so we can begin the porting process.
3️⃣ We port your number – We coordinate the transfer from your old provider. You won’t lose your number.
4️⃣ We get you set up – We add you to our system, send out your VoIP adapter or phone, or provide config details for your own equipment.
5️⃣ You go live – Enjoy ultrafast broadband with CityFibre, and keep your landline working with Plexatalk.
Whether it’s a home or business setup—we tailor it to fit your needs.
✔ Keep your landline number
✔ No more line rental
✔ Flexible options – phones, adapters, mobile forwarding
✔ Fast, friendly UK-based support
✔ Future-proof VoIP platform
✔ Works with all broadband providers—not just CityFibre
Derek in York was switching to Vodafone (powered by CityFibre) and realised he wouldn’t have a landline anymore. His home phone number was the main way his elderly mother contacted him.
Plexatalk helped by:
Now Derek has fast CityFibre broadband and his number still works—on the same phone he’s always used.
Lisa runs a small salon in Milton Keynes and was switching to Zen on CityFibre for faster broadband. But her shop’s landline number had been on every appointment card and Facebook ad for years.
We:
Her new system is more professional—and works perfectly with her new CityFibre connection.
No. CityFibre is a broadband-only network. Most providers on their network don’t include phone service.
Yes! Port your number to Plexatalk VoIP before cancelling your old service. We handle the transition.
Yes—with a VoIP adapter, you can use your existing handsets as normal.
Not necessarily. You can use a VoIP adapter, mobile call forwarding, or VoIP apps on your devices.
Usually 7–10 working days, but we’ll guide you every step of the way.
We support that too. Multi-line and business VoIP setups are available.
Yes! Our service works with any broadband provider in the UK. If you later move to a different provider the phone will keep ringing – providing you have an internet connection.
CityFibre gives you amazing internet. Plexatalk makes sure you don’t lose your landline in the process.
✅ Keep your number
✅ Enjoy VoIP flexibility
✅ Make the most of your CityFibre upgrade
Ready to switch?
📞 0330 057 6699
📧 support@plexatalk.co.uk
Or view our residential VoIP packages and business VoIP solutions today.
Switching to Trooli full fibre broadband (FTTP) is one of the best decisions you can make for faster, more reliable internet. Trooli offers ultrafast speeds, no mid-contract price hikes, and a future-proof network that leaves outdated copper lines behind. But how to keep your landline when switching to Trooli you may ask?
Trooli does not include a landline.
There’s no phone socket on the router, no call plans, and no option to keep your existing home phone number through Trooli alone.
So if you’re asking:
✅ How can I keep my landline when switching to Trooli?
✅ Does Trooli offer landlines?
✅ What’s the best way to keep my landline number with Trooli?
You’re in exactly the right place.
At Plexatalk, we make it simple to keep your landline number when switching to Trooli by moving your phone service to VoIP (Voice over Internet Protocol).
Trooli is a true FTTP (Fibre to the Premises) broadband provider. That means the fibre connection runs all the way to your home or business—not just to the street cabinet like older FTTC services.
But because FTTP doesn’t use copper, there’s no built-in landline service. If you want to keep your landline number, you’ll need a VoIP solution.
For some people, losing the landline isn’t a big deal. But for many homes and businesses, that number is still essential.
If you switch to Trooli without porting your number first, your landline number could be lost permanently.
No—Trooli broadband is broadband-only by design. There is no landline option and no phone socket on the Trooli router.
But don’t worry—you can still keep your landline number when switching to Trooli. The solution is to port your number to Plexatalk VoIP.
At Plexatalk, we help both residential and business customers move their phone number to VoIP so they can enjoy ultrafast Trooli broadband without losing their landline.
With our service, you can:
✅ Port your number from BT, Sky, TalkTalk, or Virgin
✅ Use your existing phones with a VoIP adapter
✅ Upgrade to a modern VoIP desk phone with HD audio and features
✅ Forward calls to your mobile—no physical phone required
Whether you’re at home or running a business, Plexatalk works with Trooli and any other broadband provider in the UK.
Here’s exactly what happens when you choose Plexatalk:
1️⃣ You contact us – Let us know your landline number, current provider, and when you’re switching to Trooli.
2️⃣ We send you a CLoA form – A simple e-sign form that authorises us to port your number.
3️⃣ We initiate the port – We handle the entire process with your old provider. No hassle for you.
4️⃣ We set you up – You’ll be added to our system, and we’ll send:
5️⃣ You go live! – Ultrafast Trooli broadband + your trusted landline number = best of both worlds.
✔ Keep your number – No need to tell friends, family, or customers you’ve changed numbers
✔ No line rental – VoIP runs over your broadband, so there’s no copper line charge
✔ Flexible setup – Phones, adapters, mobile forwarding… it’s up to you
✔ Works with any ISP – If you move away from Trooli later, your number stays with you. We can also port your number in you’re looking to move to Virgin, Toob and other providers.
✔ UK-based support – Real people ready to help
Sarah in Kent upgraded to Trooli’s 900 Mbps fibre service. She didn’t realise Trooli didn’t include a landline, but she’d had her number for 22 years.
We helped her by:
Within a week, Sarah had blazing-fast internet AND her same home phone number.
Mark runs a small plumbing business in Sussex. His number is on all his vans, website, and leaflets. Losing it wasn’t an option.
We:
Mark now enjoys fast Trooli broadband and a flexible phone system that grows with his business.
No—Trooli broadband is broadband-only. There is no landline or call plan.
Port your number to Plexatalk VoIP before cancelling your old service. We’ll handle the process so you don’t lose your number.
Usually 7–10 working days. We’ll keep you updated throughout.
No—you’ll keep your old service until the port completes. We aim for a seamless transition.
Yes! With a VoIP adapter (ATA), you can plug in your current phones and use them as normal.
We can simply forward calls to your mobile, or you can use a VoIP app on your smartphone or laptop.
We support both! Residential setups are simple and affordable, while business packages can include multiple lines, call menus, and remote working features.
No—your Plexatalk VoIP number works with any broadband provider. If you move, your number moves with you.
We send your adapter (if needed), configure your account, and support you to get everything running smoothly.
With Plexatalk, you get the best of both worlds:
🚀 Ultrafast Trooli full fibre broadband
📞 Your same trusted landline number
Contact us today:
📞 0330 057 6699
📧 support@plexatalk.co.uk
See our VoIP packages and find out how easy it is to keep your landline when switching to Trooli.
Toob broadband doesn’t include a landline service, but you don’t have to lose your number. With VoIP from Plexatalk, you can port your landline, keep using your existing phones (with a simple adapter), or forward calls straight to your mobile.
👉 For home users: View VoIP for Home plans & sign up online
👉 For businesses: Check our business pricing or get in touch with us to get started.
If you’re looking for the best way to keep your landline when switching to Toob broadband… you’re in exactly the right place.
Switching to a faster, full fibre broadband provider like Toob is an exciting upgrade. Blazing-fast speeds, great value, and no mid-contract price hikes are just some of the reasons thousands of homes across Southampton and the South are making the switch.
But there’s one thing many people aren’t told upfront:
Toob doesn’t offer a landline or home phone service.
So if you’re currently with BT, Sky, or Virgin and want to keep your home phone number—or continue using your landline in any form—you’ll need to take an extra step. That’s where Plexatalk can help.
Toob’s packages are broadband-only by design. There’s no landline option, no call plans, and no phone socket on the router. That might be fine for some—but for many households, the home phone is still important.
Maybe it’s:
Whatever the reason, if you don’t make plans to keep your number before switching to Toob, it could be lost permanently.
Once you switch to Toob, you typically face two choices:
If keeping your landline number matters to you—option two is the way forward.
At Plexatalk, we help people keep their landline number, even when their broadband provider doesn’t offer phone services. We specialize in VoIP (Voice over Internet Protocol)—a future-proof phone system that uses your internet connection instead of old copper lines.
All you need is your new Toob internet connection—we take care of the rest.
Toob gives you a reliable, high-speed full fibre connection. Plexatalk turns that connection into a home phone service using VoIP technology.
Here’s how:
Love your current cordless phones? Don’t want to learn something new? No problem.
Plexatalk can supply you with a VoIP adapter (also called an ATA) that connects to your Toob router and lets you keep using your existing phones—just like before.
✅ No new tech to learn
✅ No need to buy new handsets
✅ Works just like your old landline
Setup is simple:
If you’re ready for an upgrade, we also offer dedicated VoIP phones with:
These are perfect for:
If you rarely use a landline phone anymore, we can simply forward all calls to your mobile. That way, you keep your number, avoid new hardware, and stay reachable.
Ideal if:
You can even set up conditional call forwarding, like “ring mobile if unanswered in 10 seconds.”
✔ Keep your number—don’t lose years of identity
✔ No landline fees—ditch BT-style line rental forever
✔ Works with any ISP—not tied to Toob or any provider
✔ Flexible setup—phones, adapters, mobile forwarding
✔ Great call quality—often better than copper lines
✔ Local support—UK-based team ready to help
Did you know, we can also switch when people sign up with other providers? Such as Virgin Media
Nope. When we port your number to Plexatalk, your old provider typically cancels the landline automatically. Just double-check if it’s part of a bundle.
Absolutely. Whether you’re with Toob today or someone else tomorrow, Plexatalk stays with you.
Usually 7–10 working days. We’ll keep you updated throughout.
Only if you want to keep a physical landline phone. We can supply a VoIP adapter or phone—or you can forward to mobile with no hardware at all.
John in Bitterne was thrilled to get Toob’s 900 Mbps fibre service—but surprised when he realised there was no phone socket and no option to keep his landline number.
He called Plexatalk, and here’s what we did:
Within a week, John was up and running—full fibre broadband with Toob, and his trusted home phone number working like nothing changed.
Toob is a brilliant broadband provider. But when it comes to landlines, you’re on your own.
With Plexatalk, you can stay in control:
👉 For home users: View VoIP for Home plans & sign up online
👉 For businesses: Check our business pricing or get in touch with us to get started.
If you’re looking for the best way to keep your landline when switching to Virgin Media… You’ve come to the right place!
Switching broadband providers can be exciting—faster speeds, better packages, and lower costs are just some of the reasons people make the change. But when switching to Virgin Media internet, one of the most common concerns we hear at Plexatalk is: “Can I keep my home phone number?” or “How do I keep my landline when switching to Virgin internet?”
The short answer is: Yes, you can! And we’ll walk you through exactly how to do it—whether you want to forward your number to your mobile, keep using your existing phones with a VoIP adapter, or even upgrade to new VoIP hardware. Plexatalk makes it simple and cost-effective.
Virgin Media offers broadband packages that don’t include a traditional landline. Many of their newer fiber services are broadband-only, and if you’re upgrading from an older copper-based broadband that bundled a phone line, you could easily lose your home phone in the switch.
This change has left many customers scrambling to find ways to keep their home phone numbers—especially those who have used the same landline number for years. Whether it’s for family contact, medical alerts, business use, or just habit, losing your landline number can feel like losing part of your identity.
When switching to Virgin internet, you generally have three main choices for your landline:
The first option isn’t ideal for many.
The second option—porting your number to Plexatalk—is often the best and most future-proof choice. Let’s break down why.
At Plexatalk, we specialize in VoIP (Voice over Internet Protocol) solutions that help people keep their home phone numbers without being tied to a specific broadband provider.
Here’s what we can do for you:
All you need is a Virgin internet connection—and Plexatalk handles the rest.
Virgin Media provides a high-speed broadband connection, and Plexatalk can use that connection to deliver your home phone service via VoIP.
Here’s how it works:
Don’t want to buy new equipment? No problem.
Plexatalk can provide a VoIP adapter (also called an ATA – Analog Telephone Adapter) that allows you to plug in your current landline phones—cordless handsets or wired ones.
This setup lets you keep the familiar phones you’re used to while still getting all the benefits of VoIP.
It’s simple:
If you’re ready to upgrade, Plexatalk supplies modern VoIP phones that are designed for crystal-clear sound and extra features like voicemail, caller ID, call recording, and more.
These phones plug directly into your Virgin router or can work over WiFi, depending on the model. No PC required, no complex setup.
Perfect for:
If you rarely use your landline at home but still want to keep your number active, we offer call forwarding to your mobile.
This is especially helpful if:
With Plexatalk, you can even set conditional call forwarding—for example, if you don’t answer at home, it rings your mobile.
1. Contact Plexatalk
Let us know your current landline number, provider, and when you plan to switch to Virgin internet.
2. We begin the porting process
We’ll handle the paperwork and liaise with your current phone provider. You won’t lose your number—there’s usually a short overlap during the transfer.
3. Choose your setup
Decide if you want:
4. Plug in and go
Once your number is ported, just connect your adapter or VoIP phone to your Virgin router and start using your landline again—via Plexatalk.
✔ Keep your number
Your existing landline number stays with you, no matter your broadband provider.
✔ Flexible setup
Use your own phones, get new VoIP hardware, or just forward calls—your choice.
✔ No line rental
VoIP means no old copper lines or hidden BT-style fees.
✔ Work-from-home ready
VoIP supports multiple devices, softphones, remote work, and more.
✔ Crystal-clear calls
VoIP offers excellent call quality, often better than traditional phone lines.
✔ Responsive support
Plexatalk is here to help you set up, configure, and troubleshoot as needed.
Usually not. Once your number is ported to Plexatalk, your old provider will automatically cancel the landline portion of your service. But it’s good to double-check—especially if it’s bundled.
Absolutely. While this post focuses on switching to Virgin internet, Plexatalk VoIP works with any broadband provider in the UK.
Typically between 7–10 working days. We’ll keep you informed every step of the way.
We can simply forward your calls to your mobile—no hardware required.
Sandra from Nottingham recently upgraded to Virgin Media’s 1 Gig fibre service, only to find there was no phone socket on her new Hub 5 router. She’d had the same home phone number for over 20 years and didn’t want to lose it.
She contacted Plexatalk, and we:
Within two weeks, she was up and running—faster internet and the same home phone number she’s always had.
Switching to Virgin internet doesn’t mean giving up your landline. With Plexatalk, you can keep your existing phone number, use your current handsets, or upgrade to VoIP phones—all while enjoying the flexibility, clarity, and cost savings of VoIP.
You’re not stuck with your old provider. You’re not stuck with Virgin’s limited phone options either.
Let Plexatalk give you control over your landline.
Call today on 0330 057 6699 or see our residential VoIP packages for more details.
You don’t have to lose your landline number when moving to fibre broadband. With VoIP (Voice over Internet Protocol), you can easily port your number, enjoy crystal-clear call quality, and future-proof your setup ahead of the UK’s 2027 copper switch-off.
👉 For home users: View VoIP for Home plans & sign up online
👉 For businesses: Check our business pricing or get in touch with us to get started.
Looking at how to keep your landline when switching to fttp / fibre broadband? You’ve come to the right place!
Switching to fibre broadband is an excellent way to enjoy faster, more reliable internet. But if you rely on your landline, either for convenience or as a backup, you may be wondering whether it’s possible to keep your landline when moving to fibre. The answer is yes! Thanks to VoIP (Voice over Internet Protocol), you can retain your landline number even when upgrading to fibre broadband.
With the traditional copper-based landline network set to be phased out in January 2027, now is a great time to make the switch to fibre and set up VoIP. In this guide, we’ll explain how you can keep your landline number when moving to fibre broadband, the benefits of FTTP (Fibre to the Premises) over FTTC (Fibre to the Cabinet), and why VoIP is the solution for a seamless transition.
When considering a switch to fibre broadband, it’s important to understand the difference between two main types of fibre technology:
By switching to FTTP, you’re ensuring that your home is equipped with the best possible broadband infrastructure, providing stable, fast, and future-ready internet for years to come.
Switching to FTTP brings many benefits beyond just higher speeds. Here’s why it’s worth considering a full-fibre setup:
Switching to FTTP isn’t just about better speeds—it’s a proactive way to ensure your internet remains reliable and capable of handling future technology.
One of the biggest concerns people have when moving to fibre broadband is whether they can keep their existing landline number. Since FTTP doesn’t use traditional copper phone lines, you’ll need to move your landline to a digital service known as VoIP (Voice over Internet Protocol) to keep it. Here’s how VoIP can help you seamlessly transition to fibre broadband without losing your landline.
VoIP is a digital phone service that allows you to make and receive calls over your internet connection rather than through a traditional phone line. This technology offers numerous advantages:
Setting up VoIP is straightforward, and many providers offer hassle-free options for porting your current landline number to VoIP. Here’s how to get started:
There are many VoIP providers on the market, but selecting the right one is crucial to a smooth experience. Here’s why Plexatalk is a great choice:
Plexatalk’s services are ideal for those looking for an affordable, reliable, and UK-based VoIP provider that serves both residential and business users.
Making the switch to fibre broadband with VoIP offers several additional benefits:
The national landline switch-off is scheduled for January 2027. By then, the UK’s traditional copper network will be fully retired, and all landline users will need to have switched to VoIP if they want to keep their landline number.
This transition is part of a broader shift toward digital technology that will allow for faster, more reliable, and future-proof communications. By setting up VoIP now, you’re ahead of the game and well-prepared for 2027. VoIP allows you to retain your current landline number and use it seamlessly over your new fibre connection.
If you’re wondering how keep your landline and switch to FTTP, at Plexatalk we can help you (or your business if you’re a business owner) switch over to VoIP. It’s a straightforward process, get in touch today for more infromation.
Yes, you can keep using your existing landline phone with a VoIP adapter. The adapter will enable your phone to make and receive calls over your fibre broadband connection.
Yes! Most VoIP providers, including Plexatalk, allow you to port your existing landline number over to VoIP at no extra cost.
Because your landline number is no longer attached to your broadband provider, you can go wherever you like without fear of losing your number or the stress of porting.
Traditional landlines often work during power outages, but VoIP does not. For emergency access, consider a mobile phone backup or an uninterruptible power supply (UPS) for short-term outages. There is also the option to setup your landline to go to your mobile or VoIP apps which can work over data.
Generally no, as long as you’re getting about 1Mbps that will be enough to sustain one concurrent VoIP call.
Yes, VoIP allows you to forward calls to your mobile, ensuring you’re reachable even when away from home.
Upgrading to fibre broadband and setting up VoIP isn’t just about faster speeds—it’s about preparing for a future where all communications are digital. With the 2027 landline switch-off on the horizon, transitioning to VoIP with a provider like Plexatalk ensures you can switch to fibre broadband and keep your landline without any inconvenience.
VoIP provides the flexibility and reliability of a traditional landline but with the enhanced features and clarity of digital service. Ready to make the switch? For home users: View VoIP for Home plans & sign up online For businesses: Check our business pricing or get in touch with us to get started and future-proof your home or business with fibre broadband and VoIP.