Why UW Landlines Don’t Work on FTTP (Full Fibre)

If you’ve heard the term FTTP (Full Fibre) being used by UW or Openreach, you might be wondering what it really means for your broadband — and more importantly, your landline. FTTP stands for Fibre to the Premises, where your home or business is connected directly with fibre-optic cables instead of the older copper network. This is the backbone of the UK’s Full Fibre rollout, designed to deliver much faster, more reliable internet.

The catch? Fibre and copper work very differently. Copper phone lines were designed to carry analogue voice signals, which is why they could support a “plug-in” landline for decades. Fibre cables, on the other hand, are built purely for digital data. They’re excellent at carrying high-speed broadband, but they can’t carry analogue voice in the same way. That’s why when you upgrade to Full Fibre, the socket that once delivered both broadband and a landline will only provide internet access.

Utility Warehouse (UW) currently follows this same model. If you’re still on a copper broadband connection, you can keep a standard UW landline. But once you move to FTTP / Full Fibre, UW does not offer a replacement phone service. The landline option simply disappears from your package.

This is where things can catch customers out. Many people upgrade to fibre for faster speeds without realising their old phone line will stop working. Unless you’ve already prepared an alternative, you could lose your home phone number overnight.

The solution is VoIP (Voice over Internet Protocol). Instead of relying on copper, VoIP runs over your fibre broadband. It lets you keep your landline number, enjoy clearer call quality, and stay connected even as the copper network is phased out. For UW customers moving to FTTP, switching to a VoIP service like Plexatalk is the only way to ensure your landline continues to work.

What Is VoIP and Why It’s the Answer

So, if traditional UW landlines don’t work on FTTP (Full Fibre), what’s the alternative? The answer is VoIP — short for Voice over Internet Protocol. Put simply, VoIP is a technology that allows you to make and receive phone calls over your broadband connection instead of the old copper phone network.

At a practical level, VoIP feels very similar to having a landline. You can keep your existing number, plug in a standard phone via an adapter, and dial as you always have. The difference lies under the hood. Instead of carrying analogue voice signals, VoIP converts your call into digital data and transmits it securely over the internet.

Compared with traditional landlines, VoIP comes with clear advantages:

• Affordability: Plans from providers like Plexatalk start from just £4/month, often far cheaper than old-style phone bundles.
• Reliability: Because VoIP runs on modern digital infrastructure, it offers consistent call quality without the interference issues common on copper lines.
• Future-proofing: With the copper switch-off due by January 2027, VoIP isn’t just a nice upgrade — it’s the standard replacement.

Another big plus is flexibility. VoIP isn’t tied to a single type of broadband. Whether you’re on FTTP / Full Fibre, 5G home internet, or even satellite broadband such as Starlink, VoIP works seamlessly. This means you can keep your landline service no matter how your internet connection evolves.

For UW customers, this is especially important. While UW doesn’t currently offer a VoIP replacement for its landlines, you’re free to choose an independent provider. By moving your landline to VoIP now, you can protect your number, cut costs, and ensure you’re ready for the all-digital future — long before the 2027 deadline.

Here’s a draft for your final section, following your outline and weaving in the benefits of Plexatalk VoIP while contrasting with UW’s limitations (250–350 words):

Why Choose Plexatalk VoIP for Your Home

When it comes to keeping a landline while switching to FTTP (Full Fibre), Utility Warehouse (UW) doesn’t currently provide a solution. That’s where Plexatalk VoIP for Home comes in — offering all the features you’d expect from a modern landline, at a fraction of the cost.

First and foremost, you don’t need to give up your number. With free porting included, Plexatalk lets you bring your existing landline number across at no extra cost, so friends, family, and important services can always reach you.

Our VoIP plans start from just £4/month, making them one of the most affordable ways to keep your home phone active. But low price doesn’t mean bare bones — Plexatalk VoIP comes with a suite of features that traditional UW landlines simply don’t offer:

• Voicemail-to-email, so you never miss a message.
• Call blocking, helping cut down on nuisance calls.
• Call forwarding, keeping you connected even when you’re away from home.

Setup is simple too. You can use your existing broadband provider (no need to switch), and with a small adapter or a VoIP-ready phone, you’ll be up and running in minutes.

Worried about reliability during power cuts? Plexatalk has you covered. Calls can automatically forward to your mobile, you can use our smartphone app, or add a UPS (uninterruptible power supply) to keep your VoIP equipment powered. That way, you’re not left disconnected when you need your phone most.

With UW’s Full Fibre service leaving you without a landline, Plexatalk VoIP is the clear choice to bridge the gap — giving you affordability, reliability, and future-proof technology all in one.

How to Switch from UW to Plexatalk in 3 Simple Steps

If you’re moving your broadband to Utility Warehouse (UW) Full Fibre (FTTP), you don’t need to give up your home phone. With Plexatalk, you can keep your existing number, enjoy all the benefits of VoIP, and still get the faster speeds of fibre. Here’s how simple it is:

1. Choose your VoIP plan

Start by picking the right package for your household. Plexatalk offers VoIP for Home plans from just £4/month, with all the features you’d expect — voicemail-to-email, call forwarding, nuisance call blocking, and more. Because our service works independently of your broadband, you can switch to UW for fibre while keeping your landline active with us.

2. Port your existing number

No need to tell friends and family a new number. We’ll send you a quick Letter of Authorisation (LOA) to sign, which allows us to port your current landline number from UW (or your previous provider) to Plexatalk. Porting is free and usually happens seamlessly, with little to no downtime.

3. Plug in and start calling

Once your number is live on Plexatalk, all that’s left is setup. Simply connect an adapter to your existing handset or use a VoIP-compatible phone. Within minutes, you’ll be making and receiving calls as normal — only now, your service runs on modern, reliable VoIP technology.

That’s it. No complicated installations, no need to change your broadband provider, and no risk of losing your home phone when UW switches you to FTTP. By combining UW broadband with Plexatalk VoIP, you get the best of both worlds: fast fibre internet and a future-proof landline solution.

FAQ: Keep Your Landline When Switching to UW (Utility Warehouse) FTTP

Don’t Wait for the Switch-Off

The UK’s analogue switch-off in January 2027 isn’t far away. By then, every copper landline will be retired, and only digital alternatives will remain. For Utility Warehouse (UW) customers already moving to FTTP / Full Fibre, the impact is immediate — as soon as you upgrade, the traditional landline option disappears.

Waiting until the last minute can mean disruption. You could lose your number unexpectedly, be left without a working home phone, and have to rush into a solution at short notice. Instead, it makes sense to take control now and move your landline to VoIP on your own terms.

VoIP is the modern, future-proof replacement for the copper network, and Plexatalk makes the switch simple. From free number porting to affordable plans starting at £4/month, our VoIP service gives you everything you need to stay connected. Features like voicemail-to-email, call forwarding, and mobile apps go beyond what UW landlines ever offered, while keeping the familiar experience of a home phone.

If you’re switching to UW Full Fibre, don’t let your landline disappear with the copper switch-off. By pairing UW broadband with Plexatalk VoIP, you get the best of both worlds, fast fibre internet and a reliable, affordable phone service that will carry you through 2027 and beyond. – Read more about the Switch-Off on Ofcoms Website.

Get started with Plexatalk’s Home VoIP Today.

Why People Want to Keep Their Landline

For many households, a landline number is more than just digits on a bill — it’s a point of continuity. Friends and family already know it, and after years (sometimes decades) of use, it becomes second nature. Nobody wants the hassle of calling or messaging dozens of contacts to share a new number.

There are also practical reasons. Landline numbers are often tied to important services and accounts: banks, GP surgeries, schools, utilities, and government records. Updating each one individually is time-consuming and easy to miss — which could lead to missed calls, delayed communication, or even security issues. Keeping the same number avoids the admin headache altogether.

Then there are the professional considerations. For small businesses, freelancers, and people who work from home, the landline represents stability and credibility. It signals to customers and suppliers that you’re established and reachable. Changing it can cause confusion, damage trust, or even mean lost business opportunities.

That’s why the upcoming switch-off of the UK’s copper network is such a concern. People worry that moving to full-fibre broadband or leaving providers like NOW Broadband will mean giving up their trusted number.

The reality? With VoIP from Plexatalk, you don’t have to lose it. Your number comes with you, ready to use wherever you take your broadband. It’s the same landline — just smarter, more flexible, and built for the digital future.

What Happens to Your Landline When You Leave NOW TV

If you decide to cancel your NOW Broadband package, your phone line will usually be disconnected as soon as the service ends. For many customers, this comes as a shock — once the account is closed, the landline number tied to it can disappear for good.

That’s why it’s so important to act before you leave NOW TV. If you want to keep your number, you need to request a process called number porting. This transfers your existing landline from your old provider to a new service, such as a VoIP platform like Plexatalk. Without number porting in place, there’s a real risk your long-standing number will simply be lost once the cancellation goes through.

It’s a detail many people overlook, especially if they’re switching to a broadband-only package with another provider. But for households, families, and small businesses who rely on their landline number, it’s critical. Losing it can mean missed calls from friends and relatives, disruption to important services like banks and doctors, and confusion for customers trying to reach you.

By porting your landline number to VoIP with Plexatalk, you take control before the disconnection happens. The process is smooth, and once complete, your number is no longer tied to NOW Broadband (or any single provider). Instead, it’s yours to keep — flexible, portable, and ready for the future.

How Number Porting Works with Plexatalk

So what exactly is number porting? Put simply, it’s the process of moving your existing landline number — for example, the one you currently use with NOW Broadband — over to a new service provider. In this case, that means bringing your number across to Plexatalk’s VoIP platform, so you can keep using it long after you’ve left NOW.

The good news is, Plexatalk makes this transition simple. We handle the process directly with your current provider, taking the stress off your shoulders. All you need to do is follow a few straightforward steps:

1. Sign up with Plexatalk and let us know you want to port your number.
2. Provide your account details and proof of ownership (such as a bill in your name) so we can confirm the transfer.
3. We contact your current provider and arrange the porting process, which typically takes just a few working days.
4. Once complete, your landline number is activated on Plexatalk VoIP. From then on, all calls to your old number will come through your internet connection instead of the copper line.

There’s no interruption to your service and no need to update contacts or accounts. The same trusted number works exactly as before — just with the added flexibility and future-proofing of VoIP. With Plexatalk, number porting is a smooth, stress-free way to stay connected as you move beyond NOW Broadband.

Benefits of Moving Your Landline to Plexatalk

Switching your landline number to Plexatalk VoIP isn’t just about avoiding disruption when you leave NOW Broadband — it’s about unlocking a smarter, more flexible way to stay connected.

Keep your number – First and foremost, your existing landline number stays exactly the same. There’s no need to update friends, family, banks, or businesses. From the outside, nothing changes — but behind the scenes, your number is powered by VoIP instead of copper wires.

Lower costs – Traditional landline services are often bundled into expensive packages, even if you rarely use them. With Plexatalk, you only pay for what you need. Calls are typically cheaper, and you can say goodbye to unnecessary line rental charges.

More flexible – Once your number is on VoIP, you’re no longer tied to a wall socket. You can answer calls on your mobile, laptop, or a VoIP handset from anywhere with an internet connection. Whether you’re working from home, on the move, or even abroad, your landline comes with you.

Future-proof – By January 2027, BT Openreach will switch off the UK’s copper landline network. Every home and business will need to migrate to digital voice services. Moving to Plexatalk now means you’re already prepared — with a reliable, modern setup that won’t be disrupted by the nationwide switch-off.

With Plexatalk, you’re not just keeping your number — you’re making it work harder for you, today and tomorrow.

What You’ll Need to Get Started

Making the move from a NOW Broadband landline to Plexatalk VoIP is easier than most people expect. You don’t need complex equipment or technical know-how — just a few basics to get up and running.

1. A stable broadband connection
Since your calls will run over the internet, a reliable broadband service is essential. Whether you’re switching to full fibre with providers like Cuckoo, Trooli, BT, or Sky, or sticking with an existing setup, as long as the connection is steady, VoIP will work seamlessly.

2. A device for making and receiving calls
VoIP is flexible. You can choose a dedicated VoIP handset, use an adaptor with your existing landline phone, or simply download our Plexatalk app on your smartphone, tablet, or laptop. That means you can keep the traditional “home phone” feel, or go completely digital — whatever suits your lifestyle.

3. Your NOW TV account details
To port your number across, we’ll just need a few details: your existing landline number, the name and address on your NOW Broadband account, and confirmation that you’re the account holder. With this information, we can start the number porting process and ensure your landline moves smoothly to Plexatalk without any downtime.

That’s it. With these three simple steps, you’ll be ready to keep your trusted landline number and enjoy all the benefits of a future-proof VoIP service.

Common Questions & Concerns – Keep Your Landline When Switching from Now TV

How to Switch to Plexatalk Today

Making the move from NOW Broadband to Plexatalk VoIP is quick, easy, and designed to keep you connected without disruption. If you’re ready to secure your landline number before the copper network switch-off in January 2027, here’s how to get started:

1. Check your eligibility
Most UK landline numbers can be ported to VoIP with no problem. If you’re unsure, our team can confirm in minutes whether your number is ready to move across.

2. Sign up online or contact Plexatalk support
You can complete your registration on our website in just a few steps, or if you’d rather speak to someone directly, our support team is here to guide you. We’ll explain what information we need, answer any questions, and handle the process with your current provider.

3. Keep your number and start saving
Once your porting request is complete, your trusted landline number will be live on Plexatalk. From there, you can use it on your mobile, laptop, VoIP handset, or even your existing home phone with an adaptor. You’ll enjoy lower costs, greater flexibility, and peace of mind that your number is future-proof.

Don’t wait until the 2027 deadline forces the switch. Take control today with Plexatalk, and keep your landline working for you well into the digital future.

Why Are People Switching from EE?

When BT announced its plans to migrate home phone customers over to EE broadband and digital voice services, many households felt they didn’t have much of a choice. But the reality is, plenty of people are now looking for alternatives — and here’s why:

• Bundled services you don’t need – Customers are often encouraged to sign up for EE’s broadband, mobile, or 4G packages, even if they only want to keep their landline.
• Loss of service when broadband fails – We’ve heard from frustrated customers who lost their landline for days during internet outages. With EE’s Digital Voice, if your broadband goes down, so does your phone line.
• Limited flexibility – EE’s setup ties you to one provider for both broadband and phone. That means less freedom to shop around for the best internet deal.
• Reliability concerns – Some customers simply don’t want to rely on a “one-size-fits-all” package when their home phone is an essential lifeline.

By switching to a dedicated VoIP provider like Plexatalk, you can keep your landline number, choose any broadband provider, and avoid being locked into unnecessary bundles.

Can I Keep My Landline Number If I Leave EE?

One of the biggest worries for people thinking about leaving EE is: “Can I keep my landline number?” The good news is yes — your number belongs to you, not to EE.

Under Ofcom rules, customers have the right to take their landline number with them when they switch providers. This process is called number porting, and it means you don’t have to lose the phone number you’ve had for years just because you’re changing broadband or landline providers.

Here’s where it gets a little confusing: EE’s Digital Voice service is tied directly to their broadband. That means if you cancel your EE broadband, you’ll lose access to their landline service too. Many households only discover this after it’s too late.

With Plexatalk, things work differently. We make it easy to port your existing number over to our VoIP system. Once it’s ported, your landline number is yours for life — no matter which broadband provider you choose. Want to move to Sky, Virgin, TalkTalk, Plusnet, or a smaller local ISP? No problem. Your landline number stays active and under your control.

By switching to Plexatalk, you can:

• Keep your existing EE landline number.
• Use any internet provider you like.
• Avoid being tied into unnecessary broadband bundles.

It’s the simplest way to make sure you stay connected, on your terms.

The Risks of EE’s Digital Voice and 4G Packages

On the surface, EE’s Digital Voice and 4G packages might sound like convenient solutions for keeping your home phone when BT retires traditional landlines. But many households are finding that these services come with hidden risks and limitations.

First, EE’s Digital Voice is completely tied to their broadband connection or 4G router. That means if your internet goes down, your phone line goes down with it. We’ve heard countless stories of customers losing access to their home phone for hours — or even days — during broadband outages. For families who rely on their landline as a lifeline, this is a real concern.

Second, vulnerable households are at particular risk. In an emergency, you need to know you can pick up your landline and get help immediately. But with EE’s setup, a power cut or a broadband fault could leave you completely cut off, with no way to call for assistance.

Third, there’s the issue of lack of choice. With EE’s system, your landline is locked to their broadband. If you want to shop around for a better internet deal or switch to another provider, you’ll lose your EE landline service in the process.

By contrast, a dedicated VoIP provider like Plexatalk keeps your number safe, independent, and working across any internet provider in the UK — so you stay connected when it matters most.

Why Plexatalk Is Different (and Safer)

Unlike EE’s Digital Voice, which locks you into their broadband, Plexatalk is an independent UK VoIP provider. That means our service works seamlessly with any internet provider — whether you’re with Sky, Virgin, TalkTalk, Plusnet, or a local fibre supplier. You’re free to shop around for the best broadband deals without ever worrying about losing your landline.

But reliability is where we really stand out. With EE, if your broadband goes down, so does your home phone. At Plexatalk, we’ve built safeguards so your calls keep reaching you, no matter what:

• Ring your landline as normal – even during a broadband issue.
• Answer on your mobile with a VoIP app like Zoiper or 3CX.
• Forward calls directly to your mobile so you’re always reachable.

This means that even in a power cut or broadband outage, you won’t miss that all-important call from family, friends, or work.

We also keep things simple and transparent. No unnecessary bundles. No hidden costs. Just clear, reliable home phone service designed for modern households. Whether you’re leaving EE, preparing for the BT landline switch-off, or simply want more flexibility, Plexatalk gives you a safer, smarter way to keep your landline number for life.

Keep Your Landline When Switching from EE (Step by Step)

Switching doesn’t have to be stressful. Here’s exactly how to switch from EE and keep your landline—with zero fuss and no loss of service.

1) Choose your broadband (or stay with EE).
Pick any internet provider you like—Sky, Virgin, TalkTalk, a local fibre ISP, or even stay on EE broadband. Plexatalk is an EE landline/digital voice/VoIP alternative that works over any connection, so you’re free to shop the best deal.

2) Tell us the number you want to keep.
Give Plexatalk your current EE landline number and account details. We’ll confirm it’s eligible and start the number port. (You keep using your phone as normal during this time.)

3) We handle the porting—no downtime.
Under Ofcom rules, you can keep your landline number when leaving EE. We coordinate the transfer for you and confirm a go-live date. Keep your EE service active until the port completes; then you’re safely on Plexatalk. No bundles, no surprises.

4) Plug in and call.
On switchover day:

• Plug our simple adapter (ATA) into your router and your existing handset, or
• Use a VoIP desk phone, or
• Install our mobile app (e.g., Zoiper) and start making/receiving calls instantly.

5) Set your call safeguards.
Make your calls follow you: ring your home phone, ring the app on your mobile, or automatically forward to your mobile if broadband ever drops. That way you stay reachable—at home or on the go.

6) Cancel what you don’t need.
Once the number is live on Plexatalk, you can cancel any unneeded EE phone add-ons or switch broadband provider whenever you like. Your number stays with you for life.

Quick checklist: switch from EE, keep landline ✔ | choose any ISP ✔ | independent VoIP provider UK ✔ | flexible call routing ✔

Ready to switch from EE and keep your landline? Start your port with Plexatalk today.

FAQs – Keep Your Landline When Switching from EE

A Customer Story: Leaving EE and Staying Connected with Plexatalk

When Martin from Marchwood, Southampton switched from BT to EE’s 4G home package, he thought it would be a simple way to keep his broadband and landline together. But he quickly discovered the downsides of being tied to EE’s Digital Voice system.

One evening, his 4G router failed — and with it, his landline went silent. For two days, Martin couldn’t make or receive calls. “I rely on my landline for family and work,” he explained. “I didn’t expect to be completely cut off just because the internet went down.”

Looking for a safer option, Martin found Plexatalk. We ported his EE landline number across with no downtime, so he kept the same number he’d had for years. But what made the biggest difference was the flexibility:

• With the Zoiper app, Martin could answer calls on his mobile even if his home internet failed.
• Using call forwarding, important calls went straight to his mobile whenever his broadband had issues.
• Most importantly, he was no longer tied to EE — he could choose any internet provider in Southampton or beyond, without risking his landline.

Now Martin has the best of both worlds: a reliable landline number he can keep for life, and the freedom to pick the broadband service that suits him best. With Plexatalk, he knows he’ll never miss an important call again.

Ready to Keep Your Landline When Switching from EE?

If you’re worried about the EE/BT landline switch-off, or frustrated with being tied to EE’s broadband or 4G packages, Plexatalk makes the move simple.

• We handle the entire number transfer — so you keep your existing EE landline number with no downtime.
• You stay flexible — our VoIP service works with any UK internet provider, so you can shop for the best broadband deals.
• You stay connected — with call forwarding and mobile apps, your landline follows you wherever you go, so you’ll never miss a call again.

Switching from EE doesn’t have to mean losing your landline. With Plexatalk, you can keep the number you know and trust, enjoy more choice, and future-proof your home phone service.

👉 Get started today. We’ll check your number, talk you through the process, and help you make the switch with confidence.

The Challenge: Traditional Landlines Are Ending

If you’re wondering how to move home and keep your landline number, the challenge today is that the traditional copper landline system is being phased out across the UK. For decades, moving house meant you could simply ask your phone provider to transfer your line to your new address. But with the copper switch-off underway, this is no longer the case.

When you move home with a copper landline, many providers will tell you they can’t simply “transfer” your existing number. Instead, they may suggest starting a brand-new service, often leaving you without the ability to keep your old number. This can be frustrating, especially if you’ve had the same landline number for years and rely on it for staying in touch with family, friends, or important contacts.

The reason for this shift is the rise of “Digital Voice” and VoIP technology. Instead of using copper wires, calls are now routed over your internet connection. This transition means that how to keep your landline when moving house is no longer about physical lines, but about choosing the right digital provider that allows you to keep your number while upgrading to modern, more reliable technology.

Can You Keep Your Existing Landline Number?

One of the biggest questions people ask is: can I keep my landline number when moving house? The good news is that, in most cases, the answer is yes — thanks to number portability rules set out by Ofcom, the UK’s telecoms regulator. These rules give customers the right to keep their phone number when switching providers, as long as you’re staying within the same geographic area (for example, the same town or dialling code).

That said, there are some circumstances where keeping your number may not be possible. If you’re moving to a different part of the country with a completely different area code, you may be required to take a new number. This is because traditional numbers are tied to geographic codes, and providers are not always able to move them across regions.

However, with VoIP services like Plexatalk, this limitation is much less of a problem. Because calls are delivered digitally over the internet rather than through copper lines, you can usually move home and keep your landline number without the same restrictions. And if you do need a new number, providers can set you up with a local one that matches your new address — while often allowing you to keep your old number running alongside it for a smoother transition.

The Solution: Moving to VoIP (Digital Landline)

So, how can you keep your landline when moving home if the copper network is shutting down? The answer is simple: switch to VoIP — often called a “digital landline.”

VoIP stands for Voice over Internet Protocol, but in plain English, it just means your phone calls travel over your broadband connection instead of old copper wires. For residential customers, it works almost the same as a traditional landline: you can still plug in a normal home phone, make and receive calls, and keep the same number people already know you by. The only difference is that your phone service runs through your internet router.

The benefits are clear:

• Keep your existing number – so friends, family, and services can still reach you.
• Works anywhere with broadband – take your service with you when you move house, or even when you travel.
• Usually cheaper – VoIP services often come with lower monthly costs and more flexible call packages than traditional landlines.

With VoIP, you don’t have to worry about losing touch just because you’ve moved house. It’s the modern way to move home and keep your landline number while upgrading to a service that’s more flexible and future-proof.

Steps to Keep Your Landline When Moving House

If you’re moving and wondering how to keep your landline when moving home, the easiest way is to start the porting process with Plexatalk. Here’s how it works:

1. Get in touch with Plexatalk
   Instead of dealing with your old provider, come straight to us. We’ll begin the process of porting your landline number over to our VoIP service so you can keep it when you move.
2. Understand how number porting works
   Porting your landline number usually takes around 7–14 days. Once the transfer is complete, your old phone service — and in some cases, your broadband if it’s tied to the landline — may be disconnected. That’s why it’s important to plan your timing carefully.
3. Set up VoIP at your new address
   All you need is a broadband connection. You can plug your current home phone into a simple VoIP adapter, or use a compatible digital handset. Setup only takes a few minutes.
4. Test your new line
   Once porting is complete, check that your number is working as expected on the new service. At this stage, you’ll be fully switched over and can rely on your new digital landline without worrying about copper switch-off deadlines.

With Plexatalk, moving home and keeping your landline number is straightforward. You keep the number you’ve always had, while upgrading to a modern service that works wherever you have broadband.

Common Questions

Why Choose Plexatalk for Your Landline Move

When it comes to how to keep your landline when moving house, Plexatalk makes the process simple and stress-free. Here’s why customers across the UK choose us:

• Simple number transfer process
  We handle the porting process from start to finish, so you can keep your existing number without the hassle of chasing providers.
• Affordable, flexible packages
  Our residential VoIP plans are designed to be cost-effective, with options to suit every household — often cheaper than traditional landline bundles.
• UK-based support team
  Need help setting up or have a question about your service? Our friendly UK-based support team is here to assist you every step of the way.
• Works nationwide
  Because our service runs over broadband, you’re no longer tied to copper networks or local exchanges. Whether you’re moving down the street or across the country, you can take your landline number with you.

With Plexatalk, moving home doesn’t mean losing touch. You keep the number you know, enjoy lower costs, and benefit from a future-proof digital service.

Port Your Number Today

If you’re worried about losing your landline when moving house, the good news is you don’t have to. While copper networks are being switched off, your number doesn’t need to disappear with them. With VoIP, you can move home and keep your landline number, while enjoying a modern, reliable service that works anywhere you have broadband.

VoIP isn’t just a replacement for copper lines — it’s the future of home phone services. It’s flexible, affordable, and ensures you stay connected without being tied to outdated infrastructure.

Contact Plexatalk today to keep your landline when you move and make the switch to a future-proof service that works for you. You can also see our residential pricing here.

Why People Leave Sky But Want to Keep Their Number

There are plenty of reasons people decide to move away from Sky:

• Rising costs — bills keep going up, and many households are looking for better value.
• Upgrading to full fibre (FTTP), 5G, or Starlink — new technology often means ditching old copper lines.
• Faster speeds or better customer service — alternatives are becoming more competitive.

But there’s one thing most people don’t want to give up: their landline number.

For many, it’s more than just a phone number. It’s the one they’ve had for years — the number friends and family recognise, the one tied to doctors, banks, and services, sometimes even business contacts. Losing it would mean a lot of hassle.

With the right VoIP provider, you don’t have to lose it at all.

The UK Landline Switch-Off: Why It Matters

By January 2027, the UK’s old PSTN and ISDN landline networks will be switched off for good.

That’s why providers like Sky, BT and others are already moving customers onto their own “Digital Voice” services.

But there’s a catch:

• ISP digital voice is tied to their router and service.
• If you switch broadband again, you’ll need to move your phone service too.

That’s where going independent makes sense.

With Plexatalk, your number is yours — not your ISP’s.

• It works with any broadband connection: FTTP, 5G, Starlink, you name it.
• You only need to port your number once, no matter how many times you change broadband provider.

In short: Plexatalk gives you control, not your ISP.

Ofcom on Landline Switch-Off

Providers That Don’t Offer a Landline at All

One of the biggest surprises for people leaving Sky is discovering that not every broadband provider includes a landline option.

If you move to broadband-only providers such as Cuckoo, Toob, Trooli, or Virgin Media (on some packages), you’ll lose your Sky number unless you port it out first.

Many people only realise this after it’s too late.

With an independent VoIP provider like Plexatalk, you don’t have to worry. Your number is safe, portable, and completely separate from your broadband provider — so you won’t get caught out when switching.

Why Choose an Independent VoIP Provider (Like Plexatalk)

Choosing an independent VoIP provider gives you freedom that Sky (or any ISP) can’t match. With Plexatalk, you get:

• Keep your number forever — it’s yours, not tied to your broadband provider.
• Works anywhere — compatible with any internet connection: FTTP, 5G, Starlink and beyond.
• No locked hardware — use your own router, handset or VoIP adapter.
• Broadband flexibility — switch internet providers later without having to move your phone service again.

Plus, Plexatalk goes beyond the basics with features Sky and ISP “digital voice” lines usually don’t offer:

• Voicemail, caller ID, and call forwarding.
• A mobile app so you can use your landline on the go.
• Adapters to keep using your existing handsets.
• Business-grade extras if you need them — like IVR menus, call queues, and more.

In short: Plexatalk keeps your number safe, makes switching broadband hassle-free, and gives you more control over how you use your landline.

How Plexatalk Ports Your Number From Sky

Worried about losing your number when leaving Sky? With Plexatalk, the process is straightforward:

1. Choose your plan — residential or business.
2. Request number porting — Plexatalk handles the transfer from Sky for you.
3. Minimal downtime — your number stays active with only a short switchover period.
4. Number secured — once ported, your number is completely independent of Sky.

After that, you’re free to use your landline however you prefer:

• Keep your existing phones with a simple VoIP adapter.
• Forward calls to your mobile for total flexibility.
• Use softphone apps on smartphones, tablets, or PCs to take your landline anywhere.

With Plexatalk, you keep the number everyone knows — without being tied to Sky.

Benefits of Moving Early (Not Waiting Until After Sky Cancellation)

Timing matters when it comes to keeping your landline number.

If you cancel Sky before moving your number, you risk losing it permanently. Once Sky closes the line, recovery is often impossible.

By porting your number to Plexatalk first, you:

• Protect your number before your Sky service ends.
• Ensure continuity — no lost calls, no downtime.
• Switch broadband stress-free knowing your landline is already safe and independent.

Moving early means peace of mind — and no nasty surprises after leaving Sky.

Everyday Benefits of VoIP (Beyond Just Keeping the Number)

Keeping your number is just the start. With Plexatalk VoIP, you also enjoy everyday advantages that make landline calling more useful:

• Never miss a call — forward to your mobile if your broadband drops.
• Professional voicemail greetings — perfect for home or business use.
• Lower costs — call bundles are often cheaper than traditional landline charges.
• Futureproof technology — already ready for the 2027 landline switch-off.

It’s not just about keeping your number — it’s about making it more flexible, reliable, and cost-effective than ever before.

Frequently Asked Questions

Step-by-Step: Switch From Sky and Keep Your Number with Plexatalk

Before you start (quick checklist)

• Your current Sky phone number
• A recent Sky bill (helps verify details)
• Your preferred Plexatalk plan (residential or business)

1) Choose Plexatalk

Pick the residential or business plan that fits your needs. You’ll keep your existing number and get VoIP features Sky’s digital voice typically doesn’t include.

2) Request number porting

Enter your Sky number and submit the simple port request. Plexatalk coordinates the transfer with Sky and confirms your port date. (Typical lead time: around 7–10 working days.)

3) Set up how you’ll make and take calls

Decide what suits you best—any or all of the below:

• VoIP adapter to keep your existing handsets (plug adapter into your router, then your phone).
• Softphone apps on smartphones, tablets, or PCs.
• VoIP desk phone for a plug-and-play experience.
  You can also set up voicemail, caller ID, and call forwarding now so everything’s ready for port day.

4) Port day (the switchover)

There may be a brief interruption (usually minutes). Once Plexatalk confirms the port is complete:

• Make/receive a quick test call.
• Check voicemail and forwarding rules.
• If you’re using an adapter/VoIP phone, ensure it’s connected and registered.

5) Enjoy your number—independent of Sky

Your landline now runs on Plexatalk over any broadband (FTTP, 5G, Starlink, etc.). You’re free to change internet providers in future without moving your phone service again.

6) Only cancel Sky after the port completes

To avoid losing your number, wait until Plexatalk confirms the port is done—then cancel your Sky phone (and broadband, if you’re leaving).

Keep Your Number, Ditch the Hassle

Leaving Sky doesn’t have to mean losing your landline number. By moving to an independent VoIP provider, you take control — your number becomes yours, not your ISP’s.

With Plexatalk, you get:

• Freedom to switch broadband whenever you like.
• Futureproof phone service ahead of the 2027 landline switch-off.
• Extra features Sky’s digital voice doesn’t provide.

See Residential VoIP Plans

See Business Pricing

Contact Plexatalk

Plusnet Full Fibre – The Basics

When you order Plusnet Full Fibre, you get:

• An Openreach engineer visit (if needed) to install the fibre ONT (Optical Network Terminal)
• A Plusnet router designed for fibre speeds
• A pure internet service — no copper, no dial tone, no landline bill

Your connection comes entirely over fibre optic cables. This means:

• No BT-style master socket is used for calls
• No PSTN (Public Switched Telephone Network) line is included
• No number is allocated to your service

Does Plusnet Full Fibre Include a Landline?

No. According to Plusnet (see their site here):

“Our Full Fibre packages don’t include a phone line, so you won’t be able to make or receive calls through a landline.”

This is because:

• Full Fibre uses optical cables, not copper
• Plusnet has chosen not to bundle VoIP with these packages
• Any voice service is now your responsibility to arrange separately

If you cancel your old broadband+phone package without first porting your number to a VoIP provider, the number will be lost — and reclaiming it later is usually impossible.

Why You Might Still Want a Landline on Plusnet Full Fibre

Even in 2025, many households and businesses keep a fixed phone number. Here’s why:

For households:

• Familiar number – Friends, relatives, and important services already have it saved
• Elderly accessibility – Landlines and cordless DECT phones are often easier to use
• Critical devices – Telecare alarms, security systems, and fax machines may still need a phone-compatible connection
• Mobile blackspots – VoIP over Plusnet works anywhere your broadband does

For businesses:

• Professional image – A geographic number (e.g. 01202…) reassures customers you’re local and established
• Marketing continuity – No need to reprint cards, flyers, vehicle signage, or update directories
• Advanced call handling – Call menus, hunt groups, voicemail-to-email, call recording
• Flexibility – Take business calls from any location with SIP apps like Zoiper

The PSTN Switch-Off – January 2027

The UK’s copper-based phone network (PSTN) will be shut down in January 2027.
That means:

• Copper landline services will be retired
• All voice calls will run over IP (internet)
• New copper lines are no longer being installed

Plusnet Full Fibre customers are already ahead of the curve — they have no copper line to begin with. But that also means if you want to keep your landline number, you must act before cancelling your old service.

What Is VoIP and Why It Works Perfectly with Plusnet Full Fibre

VoIP (Voice over Internet Protocol) lets you make and receive calls over your broadband connection instead of a copper wire. With Plexatalk VoIP:

• You can keep your existing number (from BT, Sky, Virgin, TalkTalk, Plusnet, etc.)
• You can use your existing phone with an ATA (Analogue Telephone Adapter)
• You can upgrade to a VoIP desk phone for HD audio and business features
• You can use apps like Zoiper to take calls anywhere in the world
• You can forward calls to mobiles or other landlines automatically

Because Plusnet Full Fibre offers low latency and consistent speeds, it’s an ideal foundation for VoIP — delivering crystal-clear calls without the dropouts common on older copper lines.

Why Choose Plexatalk for Your Plusnet VoIP

• UK-based support – Real people who understand Plusnet’s setup and UK hardware
• Future-proof – Ready for the PSTN switch-off
• No line rental – Save money compared to traditional landlines
• Flexible use – ATAs, VoIP desk phones, SIP apps — mix and match as you need
• Provider independence – Keep your number even if you leave Plusnet in future

Step-by-Step: Keep Your Landline When Moving to Plusnet Full Fibre

1. Contact Plexatalk before cancelling
   • We check your number is portable
   • You sign a Customer Letter of Authority (CLoA)
2. Pick your setup
   • Keep your current phones with an ATA
   • Get a new VoIP desk phone
   • App-only option with Zoiper
3. We port your number
   • We liaise with your old provider
   • Porting takes around 7–10 working days
4. Connect & start calling
   • Plug in ATA or desk phone
   • Or log into Zoiper
   • Calls work from day one

Using Your Existing Phones with Plusnet

ATA setup:

• Connect ATA to Plusnet router via Ethernet
• Plug your phone into ATA
• Calls work just like before

✅ Familiar operation
✅ No rewiring
✅ Low cost

Modern VoIP Desk Phones for Plusnet

Benefits:

• HD audio
• Voicemail, caller ID, blocking
• Wired or Wi-Fi
• Plug-and-play with Plusnet routers

Perfect for:

• Home offices
• Busy households
• Small business reception areas

Calling Anywhere with Zoiper

With Plexatalk SIP details, Zoiper lets you:

• Take landline calls on your mobile anywhere
• Separate work and personal calls
• Use one number on multiple devices

Plusnet-Specific VoIP Tips

• Place the Plusnet router centrally to give strong Wi-Fi to ATAs/phones
• For best reliability, connect ATAs/phones by Ethernet
• Use QoS settings if available to prioritise voice traffic
• Keep a UPS (battery backup) for resilience during power cuts

Real-World Examples

1. Home Office in Bristol
A Plusnet customer moving from copper to Full Fibre needed to keep their 0117 number. We ported it to Plexatalk, set up an ATA for the existing DECT phone, and added Zoiper to their mobile.

2. Small Salon in Leeds
Switched to Plusnet FTTP for faster card payments and streaming music. We installed a VoIP desk phone with voicemail-to-email and after-hours call routing to the owner’s mobile.

3. Rural Couple in Norfolk
Moved to Plusnet FTTP from an old BT line. Their telecare device required a phone socket — we provided an ATA and liaised with the telecare provider to confirm compatibility.

FAQs – Keep Your Landline on Plusnet Full Fibre

Get Started with Plexatalk VoIP for Plusnet Full Fibre

Don’t lose your number when you upgrade to Plusnet Full Fibre.

With Plexatalk, you can:

• Keep your number for life
• Use it on your existing phone, a VoIP handset, or on your mobile
• Pay no line rental
• Enjoy crystal-clear calls

📞 Call us on 0330 057 6699
📧 Email support@plexatalk.co.uk

Browse our Residential VoIP Packages or Business VoIP Solutions to get started.

But here’s the surprise many people get when they switch: Starlink doesn’t come with a landline. So you may be wondering how you can keep your landline when switching to Starlink?

If you rely on your landline number — whether for personal calls, customer enquiries, or important connected devices — you’ll need an alternative. That’s where VoIP (Voice over Internet Protocol) and Plexatalk come in.

Does Starlink Come with a Landline?

No. Starlink is a broadband-only service.

When you sign up, you receive:

• A Starlink dish (Dishy McFlatface)
• A Wi-Fi router

Your internet comes entirely via satellite. There’s no copper line, no BT-style wall socket, and no integrated phone number.

If you cancel your old broadband + phone package without first porting your number, your number will be disconnected — and in many cases, cannot be recovered.

Why You Might Still Need a Landline on Starlink

Even in the mobile era, landlines offer benefits for both households and businesses.

For households

• Familiar number – Friends, relatives, and essential services already have it saved
• Elderly accessibility – Simpler for older relatives who prefer a traditional phone
• Critical devices – Some alarm systems, telecare, and monitoring devices work best with a phone line or compatible VoIP service
• Poor mobile coverage areas – VoIP over Starlink works wherever Starlink works

For businesses

• Professional image – A fixed, recognisable number adds credibility
• Marketing continuity – No need to reprint signage, cards, or adverts
• Advanced call handling – Menus, voicemail-to-email, hunt groups, and call recording
• Flexibility – Answer calls from anywhere with SIP-compatible apps like Zoiper

The PSTN Switch-Off – Now January 2027

The UK’s Public Switched Telephone Network (PSTN) — the traditional copper-based phone system — is scheduled to shut down in January 2027.

It’s already been delayed a couple of times, and while there’s always a chance it could move again, the outcome is inevitable:

• Copper landline services will be retired
• All voice services will run over IP (internet) connections
• New copper-based phone lines are no longer being installed

For Starlink users, the takeaway is simple: since Starlink never offered a copper line to begin with, VoIP is the only way forward — and you may as well set it up in a way that’s independent of your broadband provider.

What Is VoIP and Why It Works Perfectly with Starlink

VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive phone calls using your internet connection instead of a physical telephone exchange.

With Plexatalk VoIP for Starlink, you can:

• Keep your existing number (BT, Sky, Virgin, TalkTalk, Plusnet, and others)
• Use your current phone via an ATA (Analogue Telephone Adapter)
• Upgrade to a modern VoIP desk phone for HD call quality and features
• Take calls anywhere by logging into your SIP account via apps like Zoiper on your mobile, tablet, or computer
• Forward calls to other numbers based on your rules (e.g. “ring my mobile after 10 seconds”)

Once your number is on VoIP, it’s provider-independent. Whether you stick with Starlink for years or switch to fibre, 5G, or another service later, your phone service and number come with you — no reprints, no downtime, no lost customers.

Why Choose Plexatalk for Starlink VoIP

• UK-based support – Real people who understand the UK market and devices
• Starlink-tested – Compatible with Starlink’s standard router and popular third-party mesh systems
• Future-proof – PSTN switch-off ready
• No line rental fees – Lower monthly costs than traditional landlines
• Flexible use – Works with ATAs, VoIP desk phones, and SIP-compatible apps like Zoiper

How to Keep Your Landline When Switching to Starlink – Step-by-Step

1. Contact Plexatalk before cancelling your old service
   • We check your number is portable
   • You sign a Customer Letter of Authority (CLoA) so we can transfer it
2. Choose your preferred setup
   • Keep existing phones with an ATA plugged into the Starlink router
   • Upgrade to a dedicated VoIP desk phone for more features
   • App-only – Use your SIP details in Zoiper or other VoIP apps on your mobile or PC
3. We port your number
   • We handle the process with your old provider
   • Porting typically takes 7–10 working days
4. Connect and start calling
   • Plug in your ATA or phone, or log into Zoiper with your SIP account
   • Make and receive calls over Starlink from day one

Using Your Existing Phones with Starlink

An ATA (Analogue Telephone Adapter) lets you keep your current phone:

• Plug the ATA into your Starlink router
• Connect your existing phone to the ATA
• Use it exactly as before — same buttons, same ringtones, same familiarity

✅ No new learning curve
✅ No rewiring required
✅ Cost-effective

Modern VoIP Desk Phones for Starlink

If you want a purpose-built VoIP phone, our models offer:

• Exceptional HD audio
• Voicemail, call recording, caller ID, and blocking
• Wired or Wi-Fi connection
• Plug-and-play setup with Starlink

Perfect for:

• Home offices
• Small businesses
• Busy households

Mobile & Remote Calling with Zoiper

While Plexatalk doesn’t have its own branded app, our SIP accounts work perfectly in third-party apps like Zoiper.

This means you can:

• Make and receive calls using your landline number from your mobile anywhere with internet
• Keep business and personal calls separate on the same device
• Use the same number across multiple devices (mobile, tablet, laptop)

Starlink-Specific Tips for the Best VoIP Experience

1. Dish positioning – Keep a clear view of the sky to minimise dropouts
2. Router location – Place centrally for strong Wi-Fi to ATAs or VoIP phones
3. Backup power – Use a UPS to keep Starlink and VoIP running during short outages
4. Weather awareness – In heavy rain or snow, have mobile forwarding enabled as backup

Real-World Examples

FAQs – Keeping Your Landline with Starlink

Save Money – Landline vs VoIP over Starlink

Typical BT-style landline: £15–£20/month in rental alone
Plexatalk VoIP: Lower monthly fees, no line rental, cheaper calls

Get Started with Plexatalk VoIP for Starlink Today

Don’t lose your number in the switch to Starlink.

With Plexatalk, you can:

• Keep your number for life
• Use it on your existing phone, a new VoIP handset, or via Zoiper on your mobile
• Pay no line rental
• Enjoy crystal-clear calls over Starlink

📞 Call us on 0330 057 6699
📧 Email: support@plexatalk.co.uk

Browse our Residential VoIP Packages or Business VoIP Solutions to get started.

Do I Get a Landline with Hyperoptic?

Not in the traditional sense. Hyperoptic’s packages are broadband-only—no copper phone line, no BT-style socket, and no separate line rental.

If you want a phone service, you can:

• Add Hyperoptic’s VoIP service – tied to your Hyperoptic connection
• Port your number to Plexatalk VoIP – works over any internet provider, now or in the future

For some people, going mobile-only is fine. For others, losing a landline could cause:

Issues with alarm systems, intercoms, or emergency devices that use a phone line

Disruption for friends, family, or clients who have your number saved

Problems for elderly relatives or medical services that call your landline

Can I Keep My Landline Number When Switching to Hyperoptic?

Yes—whether you choose Hyperoptic VoIP or a service like Plexatalk, your number can be retained if it’s ported before your old account is closed.

The key difference:

Plexatalk VoIP – works with any broadband, so you keep the same number even if you switch providers later

Hyperoptic VoIP – stays with them; you’d need to change if you leave

What Is VoIP and Why It Works Perfectly with Hyperoptic

VoIP (Voice over Internet Protocol) lets you make and receive calls using your internet connection instead of copper lines.

With Plexatalk VoIP, you can:

• Keep your existing number from BT, Sky, Virgin, TalkTalk, Plusnet, and others
• Use your current phone via a small VoIP adapter (ATA)
• Upgrade to a modern VoIP desk phone with HD call quality
• Make/receive calls on mobile, tablet, or PC via our VoIP app
• Forward calls to your mobile with custom rules

Once your number is on VoIP, it’s no longer locked to one broadband provider—ideal for future flexibility.

Why You Might Still Want a Landline with Hyperoptic

Even with blazing-fast internet, a landline number still offers advantages:

• Familiarity – Friends, family, and clients already know your number
• Reliability – Landline calls over VoIP don’t depend on mobile coverage
• Accessibility – Easier for elderly relatives or non-mobile users to contact you
• Business presence – Essential for small businesses, home offices, and local advertising
• Integration – Works with certain alarm systems, intercoms, and call-forwarding setups

How to Keep Your Landline When Switching to Hyperoptic

Here’s the step-by-step process to make sure you don’t lose your number when upgrading to Hyperoptic:

1. Contact Plexatalk before cancelling your old service
   • We’ll confirm your current number can be ported
   • You’ll sign a simple Customer Letter of Authority (CLoA) so we can handle the transfer
2. Choose your VoIP setup
   • Keep your existing handsets with an ATA adapter
   • Get a new VoIP desk phone for advanced features
   • Forward calls to your mobile only
3. We start the number porting process
   • We liaise directly with your old provider
   • Most ports take 7–10 working days
4. Connect to Hyperoptic and start using VoIP
   • Plug your ATA or VoIP phone into your Hyperoptic router
   • Or download the Plexatalk app for instant calling

Using Your Existing Phones with Hyperoptic

✅ Cheaper than replacing handsets

Prefer a Modern VoIP Phone?

If you’d like to make the most of Hyperoptic’s full-fibre speeds and low latency, we also offer dedicated VoIP desk phones with features such as:

• Exceptional HD call quality
• Voicemail, call blocking, caller ID, and call recording
• Wired or wireless connection options
• No PC required—just plug into your router or connect via Wi-Fi

Perfect for:

• Home offices
• Small businesses
• Households with high call volumes
• People who want a professional, future-proof phone setup

Or Just Forward Calls to Your Mobile

If you don’t really need a physical handset anymore, we can simply forward all calls to your mobile. This way you:

• Keep your landline number
• Avoid buying any hardware
• Stay reachable wherever you are

You can even set conditional forwarding, such as:

• “Ring mobile if unanswered in 10 seconds”
• “Send calls to voicemail outside working hours”

Why VoIP Is a Better Long-Term Solution Than a Landline

By 2025, the UK is moving towards the Public Switched Telephone Network (PSTN) switch-off. That means traditional copper-based phone services are being phased out nationwide.

VoIP is the replacement technology—and with Hyperoptic, you already have the perfect broadband for it:

• Low latency for crystal-clear conversations
• Symmetrical upload/download speeds for smooth video calls
• Reliable connection with no dependency on mobile signal

Switching now means you’ll be ready for the future—and you’ll never need to pay for line rental again.

Real-Life Example: David Keeps His Number After Switching to Hyperoptic

David from Birmingham had been with Sky for years but jumped to Hyperoptic for faster speeds and better value. The only problem? His landline number was tied to his business and printed on hundreds of leaflets.

Here’s what happened:

• We ported his number from Sky before his contract ended
• Sent him a VoIP adapter so he could keep his cordless phones
• Set up call forwarding to his mobile for when he’s out visiting clients

David now enjoys ultrafast Hyperoptic broadband and crystal-clear VoIP calls—without losing a single customer.

Frequently Asked Questions – Keeping Your Landline with Hyperoptic

The Benefits of Keeping Your Landline with Hyperoptic + VoIP

• ✅ Keep your number for life – even if you change broadband providers again
• ✅ No line rental fees – save money every month
• ✅ Flexible setup – handsets, mobile app, or both
• ✅ Crystal-clear call quality – powered by Hyperoptic’s full-fibre network
• ✅ Future-proof technology – ready for the PSTN switch-off

Ready to Keep Your Landline with Hyperoptic?

Don’t let a broadband upgrade mean losing your number. With Plexatalk, you can:

• Keep your existing landline number without paying line rental
• Use it with your current phones, new VoIP handsets, or just your mobile
• Make and receive calls anywhere—at home or on the go
• Enjoy a service tested for stability, clarity, and ease of use

📞 Call us on 0330 057 6699
📧 Email: support@plexatalk.co.uk

Browse our Residential VoIP Packages or Business VoIP Solutions to find your perfect setup and make your move to Hyperoptic completely seamless.

Looking to move to another provider?

We can keep your landline hosted as long as you have internet. We port numbers for people and businesses moving to all different providers, including Three, Toob, Trooli, CityFibre and Virgin Media.

Why You Might Still Want a Landline

Despite the rise of mobile phones, landlines continue to play an important role for many UK households and small businesses. Here are a few reasons why you might not want to give yours up:

• You’ve had the same number for years and people still use it to reach you.
• Elderly relatives, medical services, or monitoring systems rely on it.
• You run a small business and your number appears on flyers, signage, or business cards.
• You want a fixed phone option that doesn’t rely on mobile coverage.

While Three’s 5G broadband offers great data performance, it doesn’t include voice service or a landline replacement. That’s where Plexatalk’s VoIP service comes in.

What Is VoIP and How Does It Work with Three 5G?

VoIP allows you to make and receive calls using your internet connection instead of a traditional copper telephone line. It works seamlessly over Three’s 5G network and gives you the ability to:

• Keep your existing landline number.
• Use your current telephone handsets with a VoIP adapter (ATA).
• Upgrade to a dedicated VoIP desk phone that plugs directly into your router.
• Use a smartphone, tablet, or laptop to make and receive calls through our Plexatalk VoIP app.

Your phone number becomes flexible—you can use it anywhere, on any internet connection.

Tested Across Devices and Connection Types

We’ve rigorously tested the Plexatalk platform with Three’s most commonly used home broadband routers, including older 5G and 4G models. Our systems have been proven to work with:

• Three ZTE MC801A 5G router
• Huawei 5G CPE Pro 2
• Other budget 5G routers and MiFi devices

Even older DECT cordless handsets work fine using a standard ATA (Analogue Telephone Adapter). We recommend a minimum internet speed of 25 Mbps download and 5 Mbps upload for the best experience. However, the most critical factor isn’t just speed—it’s connection stability. If your Three 5G router has a strong and consistent signal, your calls will sound as clear as any fixed-line phone.

Switching Doesn’t Mean Starting Over

One of the biggest advantages of using VoIP is that your phone service becomes provider-independent. If you ever switch from Three to another broadband provider—like full-fibre, Starlink satellite, or even another 5G provider—your VoIP setup continues to work.

All you need to do is:

• Reconnect your VoIP adapter or desk phone to the new router
• Or reconnect your VoIP app to Wi-Fi or mobile data

Your number stays active, and you won’t need to notify contacts or change how people reach you.

How to Port Your Landline to Plexatalk

Transferring your landline number to Plexatalk is quick and straightforward:

1. Contact our support team with your current phone number and provider.
2. We’ll send you a digital Customer Letter of Authority (CLoA) to approve the number transfer.
3. We initiate the porting process with your existing provider.
4. Once your number has been successfully transferred, we activate it on the Plexatalk network.
5. You connect using your preferred setup—adapter, VoIP handset, or app—and start making and receiving calls as normal.

We also provide number porting support if you’re mid-contract or need to schedule the transfer for after your Three 5G broadband goes live.

VoIP Options for Home and Business Users

Whether you’re at home or running a small business, we have a VoIP setup that suits you:

Home Users:

• Use your existing landline phone with an ATA adapter
• Get voicemail features and caller ID
• Forward calls to your mobile or use the Plexatalk app when you’re out

Small Businesses:

• Multi-handset VoIP phone systems
• Set up a virtual receptionist, call menu, or working hours
• Use multiple numbers and extensions
• Voicemail-to-email for efficient management

All services are available without line rental fees, and our platform scales with your needs.

A Real-World Example

Ben, a customer in Leeds, switched to Three 5G broadband after experiencing long delays in getting full-fibre installed. His main concern was losing the landline number tied to his family and work contacts. We helped Ben:

• Transfer his number from Sky
• Connect his cordless phone through our ATA adapter
• Install the Plexatalk app on his iPhone so he could answer calls while away from home

Now Ben has ultrafast wireless broadband and his trusted phone number—no disruption, no missed calls.

Frequently Asked Questions – Keep Your Landline When Switching to Three 5G Broadband

Get Started with Plexatalk

If you’re moving to Three 5G and want to keep your landline number, we make the switch easy.

• Keep your number without paying for line rental
• Use your existing phones or choose from modern VoIP handsets
• Make and receive calls from home or while travelling
• Rely on a tested, future-ready voice service that works with any broadband

Contact our team today to get started:

Phone: 0330 057 6699
Email: support@plexatalk.co.uk

Browse our Residential VoIP Packages or Business VoIP Solutions to find the right fit.

Why CityFibre Is a Great Choice (But Lacks a Landline)

CityFibre is one of the UK’s leading FTTP (Fibre to the Premises) networks. It delivers fibre directly into your home or business—no copper lines, no slowdowns.

Benefits of CityFibre full fibre broadband:

• 🚀 Up to 1Gbps speeds for ultra-smooth streaming, video calls, and downloads
• ⚡ Low latency ideal for gaming and home working
• 💷 No line rental fees—broadband without old-school extras
• 🛡️ Future-ready infrastructure—built to replace ageing copper

But with no copper, there’s no phone line—and that means no landline service.

If you need to keep your landline, you’ll need to switch it to a VoIP provider like Plexatalk.

Why You Might Still Need a Landline

Landlines still matter to millions of homes and businesses across the UK.

Residential reasons:

• You’ve had the same number for years—it’s how friends and family reach you
• It’s used for care alarms or home entry systems
• It’s a fallback if your mobile drops signal

Business reasons:

• It’s part of your branding—on vans, websites, signs, and cards
• You want to maintain a local, trustworthy contact number
• You need multiple extensions, voicemail, and call forwarding

If you switch to CityFibre without porting your number first, you may lose it permanently.

Does CityFibre Offer a Landline?

No—CityFibre is a broadband-only network. If your broadband is delivered over CityFibre infrastructure (via providers like Vodafone, Zen, IDNet, etc.), it typically won’t include a landline.

To keep your number, you’ll need to port it to a VoIP (Voice over Internet Protocol) service like Plexatalk.

Best Way to Keep Your Landline When Switching to CityFibre

Plexatalk helps you move your landline number to VoIP, so you can enjoy the benefits of CityFibre broadband without losing your number.

With Plexatalk, you can:

✅ Keep your existing phone number (from BT, Virgin, Sky, etc.)
✅ Use your current phones with a VoIP adapter (ATA)
✅ Forward calls to your mobile if you don’t want a physical phone
✅ Upgrade to VoIP desk phones with modern features and HD audio

Step-by-Step: How We Help You Keep Your Number

1️⃣ You contact us – Let us know your current landline number, provider, and when you’re switching to CityFibre.
2️⃣ We send a CLoA form – You e-sign our Customer Letter of Authority so we can begin the porting process.
3️⃣ We port your number – We coordinate the transfer from your old provider. You won’t lose your number.
4️⃣ We get you set up – We add you to our system, send out your VoIP adapter or phone, or provide config details for your own equipment.
5️⃣ You go live – Enjoy ultrafast broadband with CityFibre, and keep your landline working with Plexatalk.

Options to Suit Every Setup

Whether it’s a home or business setup—we tailor it to fit your needs.

Why Choose Plexatalk?

✔ Keep your landline number
✔ No more line rental
✔ Flexible options – phones, adapters, mobile forwarding
✔ Fast, friendly UK-based support
✔ Future-proof VoIP platform
✔ Works with all broadband providers—not just CityFibre

FAQs – Keeping Your Landline When Switching to CityFibre

Don’t Let Your Number Disappear When You Switch to CityFibre

CityFibre gives you amazing internet. Plexatalk makes sure you don’t lose your landline in the process.

✅ Keep your number
✅ Enjoy VoIP flexibility
✅ Make the most of your CityFibre upgrade

Ready to switch?
📞 0330 057 6699
📧 support@plexatalk.co.uk

Or view our residential VoIP packages and business VoIP solutions today.