Accessing your voicemail on Plexatalk is quick and simple. Whether you are a residential user or a business customer using a multi-user VoIP system, the instructions below will help you access your messages easily.

Basic Voicemail Access Instructions

To access your Plexatalk voicemail:

1. Dial *97 from your Plexatalk VoIP phone or softphone
2. When prompted, enter your voicemail PIN
   • The default PIN is 1234

Once logged in, you will be guided through the voicemail menu where you can listen to messages, delete them, or manage your voicemail settings.

Business Customers Using Multi-User VoIP

If you are a business customer using a multi-user VoIP system, voicemail PINs are usually assigned per user or extension.

• In many cases, voicemail PINs are provided during the initial setup
• If you have not received your PIN, you may need to request it from your system administrator or from Plexatalk support
• For security reasons, each user should change their PIN after first accessing voicemail

This is especially important in shared office or call-handling environments.

Accessing Voicemail Without Dialling *97

Some VoIP desk phones can be configured to access voicemail without manually dialling *97.

For example, many Yealink VoIP phones support:

• A dedicated voicemail button
• Soft keys or speed-dial options for voicemail
• Message waiting indicators that alert you to new voicemail messages

How This Works

Your VoIP phone can be set up so that:

• Pressing the voicemail button automatically dials *97
• Your extension details are already known to the system
• You are taken directly to the voicemail menu

This configuration is typically handled by your VoIP provider, IT administrator, or via remote phone provisioning. If you are unsure whether your phone supports this feature, Plexatalk can advise.

Additional Notes

• It is recommended that you change the default voicemail PIN as soon as possible
• Business users should ensure each extension has its own unique PIN
• Voicemail button configuration can improve efficiency for busy offices

If you require assistance accessing voicemail or configuring your VoIP phones, Plexatalk support will be able to help.