Best Phone Systems for Estate agents

VoIP Built For Estate Agents and Property Managers

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VoIP Phone Systems for Estate agents

At Plexatalk, we acknowledge that every Estate agent has its specific communication needs. Whether you’re a self employed property manager or managing a large estate agent with numerous of employees, our customised VoIP phone systems are crafted to meet your individual requirements and improve your business operations.

SDM Property Case Study

SDM Property, a Hampshire-based property management company, switched to Plexatalk after their existing provider quoted nearly double for an upgrade.

We set them up with:

  • Two dedicated numbers (one for property, one for facilities).
  • Custom voicemail + voicemail-to-mobile.
  • A fast and seamless number transfer.

The result? A system that cost 50% less than their previous provider, installed quickly, and running smoothly.

“Recently setup my office with VoIP phones, brilliant service. Came and installed everything for me and it was done perfectly. Phones have been running great.” – SDM Property

Read Full Case Study

VoIP Phone Systems For Estate Agents

Why Estate Agents Choose Plexatalk

Running an estate agency is fast-paced. Between valuations, viewings, and negotiations, you can’t afford to miss a single call from a buyer, seller, or landlord. Plexatalk gives estate agents a phone system built around the way you work — helping you capture more opportunities, stay connected on the move, and deliver a professional client experience every time.

Here’s how we make it happen:

  • Time-Based Call Routing – Calls are routed automatically to the right branch, office, or negotiator based on time of day, ensuring clients always reach someone who can help.
  • Smart Call Queues & On-Hold Messaging – Keep callers engaged with professional, branded messages instead of losing them to voicemail or missed calls.
  • Voicemail-to-Email – Out on a viewing? Get voicemails sent directly to your inbox so you never miss a lead.
  • Call Recording – Protect your agency with a full call history. Perfect for dispute resolution, staff training, and compliance checks.
  • Custom CRM Integration – While not an “off-the-shelf” feature, we can build tailored integrations that connect your phone system with your property management software — giving you more control and visibility.

Case in point: SDM Property switched to Plexatalk and cut their telecom costs by 50%, while gaining a more reliable, feature-rich system tailored to their needs.

Smart Call Features for Estate Agents

Local and National Phone Numbers For Estate Agents and Property Managers.

Local & National Numbers

Choose one professional number for your whole agency, or give each branch its own local presence.

Call Recording Solutions for Property Management Companies and Estate Agents.

Call Recording

Ideal for training new negotiators and resolving landlord/tenant disputes with a clear call history.

VoIP Call Forwarding to Mobile and App Integration for Property Businesses and Estate Agents

Pickup calls on your mobile

Negotiators can take calls on their mobiles while out on viewings or valuations.

Estate Agent Missed Call Notifications

Missed call notifications to email

If a call can’t be answered, you’ll receive instant email alerts so you can respond quickly.

Voicemail to email for Estate Agents

Voicemail to Email

When calls come in outside office hours, voicemails don’t just sit on a handset. With Plexatalk, messages are instantly sent to your email — so your property management or maintenance team can respond quickly to urgent issues from landlords or tenants.

Voicemail Prompts and IVR / Auto Attendant Setup for Estate Agents and Property Management Businesses.

Custom Voicemail Prompts and IVR

Greet callers with a professional message, or route them straight to sales, lettings, or property management.

Flexible Estate Agent Phone Numbers & Call Routing

Flexible Numbers That Work the Way Your Agency Does

With Plexatalk, you’re in full control of how your phone numbers work across your agency:

  • One number for the whole agency – perfect if you want all calls to route through a central office or reception.
  • Separate numbers for each branch – give every location its own identity while still being managed on one system.
  • Divert out-of-hours calls – automatically send calls to mobiles, voicemail, or an on-call negotiator when the office is closed.
  • Time-based routing – direct calls based on the time of day, so morning enquiries can go to reception, evening calls to an on-call team, or weekends to voicemail-to-email.

This way, whether you run a single office or multiple branches, you’ll never miss an important call from a buyer, seller, landlord, or tenant.

Work Anywhere with Estate Agent VoIP Solutions

Estate agents aren’t tied to their desks — you’re out on viewings, valuations, and meetings. With Plexatalk’s mobile app, your office phone system comes with you wherever you go.

  • Make and receive calls on your mobile, using your agency’s landline number.
  • Pick up voicemails instantly, even when you’re out of the office.
  • Keep in touch with colleagues and clients across multiple branches.

That means no more missed opportunities — whether you’re showing a property, travelling between offices, or working from home.

Estate Agent Hardware Options (Desk, DECT & Mobile Apps)

Every estate agency is different — some teams work from busy high-street branches, others across multiple offices. That’s why Plexatalk provides the right mix of phones to suit your setup:

  • Desk Phones for Branch Offices – Perfect for reception desks and office staff. Quickly transfer calls between sales, lettings, and maintenance teams so every enquiry reaches the right person.
  • DECT Cordless Phones – Ideal for small offices or shops, where team members can easily pass phones between each other or take calls while away from their desks.
  • Fully Configured & Ready to Go – All phones arrive pre-configured to work straight out of the box, saving you time and hassle.

And if you ever need help, our UK-based support team is on hand to make sure your phones keep running smoothly… Just another reason why Estate Agents choose Plexatalk for their VoIP Phone System.

Simple, Fair Pricing for Estate Agent Phone Systems

With Plexatalk, you don’t just get competitive rates — you get a pricing model that makes sense for the way agencies actually work.

  • £10 per user, per month – affordable, predictable pricing.
  • 500 minutes per user — shared across your whole team.
  • Need 10 users? That’s 5,000 minutes to use however you want — whether it’s your negotiators calling landlords, your property managers chasing tenants, or your sales team following up buyers.

No wasted allowances. No hidden extras. Just straightforward pricing that helps your agency stay connected and in control of costs.

Start Small, Grow Big

Just getting started with your property business? We can set you up with a simple virtual landline that forwards calls straight to your mobile, so you look professional from day one.

And as your property business grows, your phone system grows with you. When it’s time to add extra staff, branches, or advanced features, we’ll upgrade you seamlessly onto a full VoIP system — no hassle, no wasted investment.

Key Benefits of Our Phone Systems for Estate Agents

Choosing Plexatalk means your agency gets more than just a phone system:

  • Lower Costs – Simple £10/user/month pricing with shared minutes, so you only pay for what you use.
  • Scales With You – Add new users or branches as your agency grows — no need to rip out or replace your system.
  • Work Anywhere – Stay connected whether you’re in the office, out on viewings, or working from home.
  • Never Miss a Call – With time-based routing, call queues, and voicemail-to-email, every buyer, seller, landlord, or tenant reaches the right person.
  • Professional Image – From call recording for compliance to polished on-hold messages, your agency sounds as professional as it is.

👉 Ready to see how Plexatalk can help your agency capture more opportunities and cut communication costs? Get your free quote today.

Frequently Asked Questions about our VoIP Phone System for Estate Agents

What is a VoIP phone system, and how does it benefit estate agents?

A VoIP phone system uses the internet instead of traditional landlines. For estate agents and property businesses, this means lower costs, advanced call features, and the flexibility to take calls in the office, on property viewings, or when working remotely.

Can estate agents use the system on mobiles while out on viewings?

Yes. With our mobile app, your negotiators can make and receive calls using your agency’s landline number while on property viewings, valuations, or inspections. Voicemails and missed calls are also sent straight to email so nothing slips through the cracks.

Is the system suitable for property management and maintenance teams?

Definitely. Our VoIP system makes it easy to route calls directly to lettings, sales, or property maintenance teams. That way, landlords and tenants always reach the right person quickly.

How do estate agents handle missed calls with Plexatalk?

If a call is missed, the system sends instant notifications and voicemail-to-email, so you can return calls fast. Time-based routing and call queues also ensure buyers, sellers, landlords, and tenants aren’t left waiting.

Can we keep our agency’s existing business numbers?

Yes. Whether it’s a long-standing local landline or multiple branch numbers, we can usually port them to Plexatalk without disruption.

What equipment do estate agents need?

All you need is a reliable internet connection. We supply desk phones for branch offices, DECT cordless phones that can be shared around smaller teams, and mobile/softphone apps for negotiators out on the road.

What happens to calls outside of business hours?

You decide. Out-of-hours calls can go to voicemail-to-email, forward to an on-call property manager, or play a professional message explaining when you’ll call back. This keeps your property business professional, even when the office is closed.

How much does it cost estate agents to run a VoIP system?

Our plans start from £10 per user, per month. Each user includes 500 shared minutes, so if you have 10 users, that’s 5,000 minutes your team can use to call landlords, tenants, buyers, or sellers.

What support is available for property businesses?

We provide full setup, training, and ongoing UK-based support. Whether you need help configuring call flows for sales and lettings, or advice on adding a new branch, we’re here to keep your phones running smoothly.

Can you install and demo the phone system for estate agents?

Yes, we offer full installation and setup for estate agents across Hampshire, Dorset, and nearby areas. Remote setup and training are also available for property businesses nationwide.

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