Keep every call on track with call queues, ring-all, and smart routing — so customers reach a real person the first time.
Ditch line rentals and legacy hardware. Simple per-user pricing with unlimited local calls and built-in analytics.
Launch same-day on softphones or new numbers. We’ll move your existing numbers over in about 1–2 weeks.
A small business phone system is a communications platform that lets your team manage calls efficiently without the complexity or cost of traditional PBXs. Unlike old landline setups, modern systems are usually cloud-based (VoIP), which means you don’t need bulky hardware or multiple phone lines installed.
With the right system, you can:
For many small businesses, a cloud phone system isn’t just a tool for making calls — it’s a way to look bigger, respond faster, and reduce telecom costs.
IVR / Auto attendant — greet callers and direct them to the right person or team
Call routing & queues — keep customers from hitting voicemail
Desktop & mobile apps — make and take calls anywhere
Multi user and Ring groups — extensions for users and ring groups to send calls to the correct teams.
Choose a professional local number to look established in your area, or add national numbers if you want to cover wider regions.
Handy for keeping a record of quotes, resolving disputes, or training new staff on how to handle customer calls.
Take calls through an app on your mobile or call forwarding while you’re out on jobs, no need to be tied to a desk.
If you can’t answer, you’ll get instant email alerts with the caller’s details so you can respond as soon as you’re free.
Don’t let voicemails sit unheard on a phone. Plexatalk instantly delivers messages to your email inbox so you can call back quickly, even outside work hours.
Greet callers with a professional message or route them straight to the right option: sales, service, or emergency line.
£10 / month
1 Extension + 1 Number + 500 UK Minutes
(Most popular for small businesses)
£10 / month
1 Extension + 1 Number + 500 UK Minutes + Yealink T31P desk phone
Custom quote
For growing teams or heavy callers
| Category | Legacy lines | Mobile-only apps | Cloud PBX (Plexatalk) |
|---|---|---|---|
| Setup speed | Engineer visit, hardware install. Days to weeks. | Download and go, but ad-hoc. | Live same day with new/temporary numbers; porting in ~7–14 days. |
| Reliability | Single-site, single-line failure risk. | Dependent on individual signal/battery; no central failover. | Cloud-hosted with redundancy; works over any business internet. |
| Features | Basic calling, voicemail; add-ons are costly. | Basics only; limited IVR/queues; no shared presence. | IVR, routing & queues, ring groups, voicemail-to-email, recordings, analytics, apps, integrations. |
| Cost to scale | New lines, handsets, engineer time. | Low per user but fragmented numbers. | Per-user pricing; add users/numbers in minutes. |
| Remote work | Office-bound; forwarding is clunky/expensive. | Mobile friendly; weak business identity/controls. | One business number across devices; full admin control anywhere. |
| Porting | Tied to current provider; complex to change. | Keep personal numbers—no business porting. | We handle it; typical ports complete in 7–14 days. |
Step 1 — Tell us your setup
Share how you take calls today (numbers, users, devices). We’ll recommend the best plan and phones.
Step 2 — We configure & port
Our team sets up your extensions, call routing, and apps. We’ll handle the number porting paperwork.
Step 3 — Go live + training
Start making and receiving calls on day one. We’ll walk your team through the features so you’re confident from the start.
Porting is seamless — your existing numbers keep working until the switch is complete, so there’s zero downtime for your business.
Your business phone system should be both dependable and secure. Plexatalk is built on UK-hosted infrastructure with resilience and data protection at its core. We follow best practices so you can focus on running your business with confidence.
The UK’s traditional phone network is being retired. By 2027, all PSTN and ISDN lines will be switched off, which means every business must move to an IP-based solution. Now is the time to plan your move to a cloud phone system for small businesses that’s future-proof and cost-effective.
Overview
SDM Property and Hampshire Facilities, two local businesses, approached Plexatalk looking for a cost-effective and feature-rich VoIP phone system. Their existing provider had quoted nearly double the cost for an upgrade, prompting them to explore alternatives.
The challenge
They needed:
Our solution
Plexatalk delivered a tailored VoIP system at 50% less cost than their previous supplier’s quote. We provided:
The results
The system went live at the start of Q4 2024 and has proven to be reliable and efficient.
“Recently set up my office with VoIP phones — brilliant service. Everything was installed perfectly and the phones have been running great.”
— Business Owner, SDM Property & Hampshire Facilities
Key takeaways
Call us on 0330 057 6699 or email support@plexatalk.co.uk
Yes. We can port your existing business numbers to Plexatalk. You can start calling straight away on new or temporary numbers while porting completes, then we switch your originals over. We’ll handle the paperwork and keep you informed throughout. Most standard ports complete without downtime during business hours.
Typical UK number ports complete in 7–14 days, depending on the current provider and number type. Complex or multi-site ports can take longer. Your numbers continue working until the agreed transfer time. We’ll give you a clear timeline and coordinate the cutover so you don’t miss calls.
You can be live same day with new or temporary numbers using our desktop and mobile apps. We’ll configure users, call flows, and voicemail, then schedule your number port. When your existing numbers transfer, there’s no interruption—just a seamless handover to your new system.
Most SIP-compatible desk phones work with Plexatalk. You can also use softphones on desktop and mobile, or add DECT cordless handsets. If you’re moving from legacy analogue lines, an ATA adapter can connect older handsets, but we generally recommend modern SIP devices for the best experience.
Allow roughly 100 kbps up/down per concurrent call and prioritise calls with router QoS where possible. A wired connection is ideal for fixed desks; strong business-grade Wi-Fi works well for laptops and mobiles. If internet uptime is critical, consider 4G/5G failover or a secondary connection.
Our platform runs on UK-hosted infrastructure with built-in resilience and optional failover. If your office internet drops, users can still answer on mobiles or remote devices. We monitor and maintain the service continuously and roll out regular updates to keep things secure and stable.
The UK is retiring PSTN and ISDN lines by 2027. Businesses will need an IP-based phone system. Moving to a cloud phone system for small businesses ensures continuity, modern features, and predictable costs. Check our explainer and readiness guide to plan your timeline and avoid any last-minute rush.
Yes—call recording is available. For payment discussions, we provide pause/resume tools or redaction workflows to help you avoid storing card details in recordings. These features support your compliance efforts, but overall PCI compliance remains your organisation’s responsibility and process.
Our recommended plan includes 1 extension + 1 number + 500 UK minutes at a simple monthly price. You can add users or numbers as you grow, and we’ll tailor bundles for heavier calling. International and special-rate destinations are available—ask us for a quick quote based on your usage.
We offer straightforward monthly terms for software and service. If you choose a hardware-included bundle (e.g., a desk phone in the package), that option may carry a minimum term. We’ll make the terms clear up front so you can pick what suits your business best.
Yes. Users can make and receive calls on desktop and mobile apps, plus compatible SIP desk phones and DECT handsets. Features like presence, transfer, voicemail-to-email and call routing work across devices, so your team can stay reachable in the office or on the move.
Yes—international calling is supported. Rates vary by destination, and we can add bundles for frequently called countries to keep costs predictable. If you already have typical monthly volumes, share them and we’ll recommend the most cost-effective setup for your team.
Yes, 999/112 calling is supported from Plexatalk-registered devices. For best results, ensure your registered address is accurate and consider a backup power/internet plan for outages, since VoIP relies on connectivity. We’ll guide you on best practice so emergency calling remains available.
You get friendly UK support for setup, porting and day-to-day use. We can assist with call flows, device provisioning and user training. Reach us on 0330 057 6699 or support@plexatalk.co.uk