Plexatalk is designed specifically for the demands of healthcare providers — from NHS GP surgeries to private clinics and therapy practices. Our phone system helps you manage patient calls smoothly, even during peak hours, while ensuring critical cases never get missed.
Phone Systems for Healthcare
Every Plexatalk deployment comes with the tools healthcare organisations need to improve patient access, protect sensitive data, and keep staff productive — whether you’re running an NHS practice, a private clinic, or a therapy service.
Integration hooks — Standards-based SIP platform with APIs and webhooks for custom workflows with EPR/CRM systems — flexible, without locking you into pre-built apps.
Intelligent IVR & priority routing — Configure urgent options (emergencies, prescriptions, home visits) with rules for time-of-day, weekends, and bank holidays.
Queue call-back & position updates — Reduce patient abandons by offering automated call-backs and real-time queue updates.
Secure call recording — Role-based access, retention controls, and full audit trails to meet clinical governance and compliance needs.
Call reporting & wallboards — Track missed calls, answer times, SLAs, and peak analysis to improve service and meet NHS access targets.
Whisper/Barge for training — Coach new reception or triage staff in real time without disrupting the patient’s call.
Out-of-hours & contingency rules — Automatically forward to on-call teams, play service updates, or overflow to other sites during busy periods.
Softphones & mobile apps — Use iOS, Android, or desktop apps with hot-desking support so clinicians and admin teams can work securely from anywhere.
Video & secure messaging — Enable safe internal handovers and collaboration across multi-site medical teams.
Broadcast alerts — Send a recorded or live message to staff groups during critical incidents or emergencies.
SMS reminders & notifications — Reduce DNAs (did-not-attends) with appointment reminders and prescription-ready alerts.
Accessibility options — Relay UK compatibility, TTY support, and multi-language IVR menus to ensure inclusive patient access.
With Plexatalk, your phone system isn’t just about answering calls — it’s about improving access, efficiency, and wellbeing across your healthcare organisation. From NHS GP surgeries to private therapy clinics, practices see measurable improvements for both staff and patients.
Every healthcare provider has unique challenges — Plexatalk adapts to the workflows of NHS practices, private clinics, pharmacies, and therapy services. Choose your setting below to see how our phone system supports you.
Handle the 8am surge with smart queueing, clinical triage paths, and PCN overflow pools. Cut DNA rates with automated SMS reminders.
Route calls by department, connect multiple sites with shared extensions, provide direct consultant numbers, and enable call billing for private patients.
Set up a dedicated prescriptions line with automated “ready for collection” updates, plus a priority line for clinicians.
Protect privacy with discreet caller ID, manage sessions via SMS reminders and cancellations, and use secure call recording designed with confidentiality in mind.
We know healthcare teams need phone systems that fit into existing workflows. Plexatalk is built on standards-based SIP with secure APIs and webhooks, so we can deliver custom integrations today — and pre-built connectors are on our roadmap (ask us about timelines).
Talk to us about your workflow — we’ll scope your requirements and recommend the right integration path.
Healthcare organisations handle some of the most sensitive data — which is why Plexatalk is built with security and compliance at its core. Our platform helps NHS practices, private clinics, and therapy providers meet their governance obligations without unnecessary complexity.
In healthcare, phones are a lifeline — which is why Plexatalk is engineered for resilience, even during peak surges at 8am or critical incidents.
Plexatalk is built to be cost-effective and predictable, whether you’re running a single-site GP surgery, a therapy clinic, or a multi-site healthcare organisation.
👉 Get a bespoke quote tailored to your organisation’s size, structure, and patient needs.
Switching phone systems in a healthcare setting doesn’t have to be disruptive. Plexatalk provides a clear migration playbook designed to keep your practice running smoothly throughout the transition.
“Plexatalk has made our out-of-hours system much safer and easier to manage. Urgent calls are routed straight to the on-call clinician, and we can update patients quickly with recorded messages when needed.”
— Practice Manager, NHS GP Surgery
Yes. With 4G/5G or dual-path failover, calls can automatically reroute. Staff mobiles can take over, and out-of-hours rules can auto-switch to maintain service.
We provide custom integrations today via secure APIs and webhooks. Pre-built connectors are on our roadmap — ask us about timelines.
Yes. Queue call-back holds their place and rings them when they reach the front, reducing patient frustration and call abandons.
All recordings are encrypted in transit. Access is controlled by role, with audit trails and retention policies to support compliance.
Yes. Practices can share queues, use overflow rules, and dial extensions seamlessly across sites within a PCN.
Yes. Our softphone and mobile apps support MFA and policy controls, while preserving the same call flows and recording rules used in-practice.
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Call us on 0330 057 6699 or email support@plexatalk.co.uk