IVR Phone System & Auto Attendant for UK Businesses

Professional greetings, smart call routing, and never missed calls — included free for many Plexatalk customers.

What is IVR / Auto Attendant?

An IVR (Interactive Voice Response) — often referred to as an Auto Attendant — is the automated menu you hear when you call a business. It’s the system that says: “Press 1 for Sales, Press 2 for Support” and then directs your call to the right department or person. Instead of waiting for a receptionist, callers are quickly guided to the information or service they need, saving both time and resources.

Our feature-rich phone systems include IVR / auto attendant options for businesses of every size, helping you present a professional image, improve customer experience, and ensure every call is handled efficiently.

Key Benefits of IVR / Auto Attendant

Create a professional first impression – every caller is greeted with a clear, polished menu that showcases your business as reliable and organised from the very first ring.
Make sure every call reaches the right place – whether it’s Sales, Support, or Accounts, calls are directed instantly to the correct team or individual without delays or confusion.
Free up your staff’s time – with fewer manual call transfers, your employees can stay focused on their core tasks instead of playing “phone operator”.
Handle calls 24/7 – ensure no enquiry is left unanswered by routing after-hours calls to voicemail, mobiles, or other numbers of your choice.
Grow without limits – start small with one extension and easily scale up to multiple departments and locations as your business expands.

Our feature-rich VoIP phone systems include IVR / Auto Attendant functionality designed to give businesses of every size a smarter, more efficient way to manage calls.

How IVR Works With Plexatalk

With Plexatalk’s VoIP phone systems, your IVR / Auto Attendant can be tailored to suit the way your business handles calls. Instead of every call going through a central receptionist, the system routes callers directly to where they need to be:

Ring Groups – send calls straight to departments like Sales, Bookings, or Support, ensuring the right team always answers.
Individual Extensions – connect callers directly to a specific staff member for a more personal service.
External Mobiles – ideal for remote or on-the-go workers who need to stay connected wherever they are.
Voicemail-to-Email – after hours, messages are captured and delivered straight to your inbox so nothing is ever missed.

This flexibility means Plexatalk IVR adapts perfectly to your business setup, whether you’re a small team or a growing enterprise.

Included or Customised — Flexible Pricing

With Plexatalk, IVR / Auto Attendant is included free as part of your plan, depending on your extension volume. That means even the smallest businesses can benefit from a professional call-handling system without extra cost.

For larger organisations, we can build customised IVR menus with multiple layers — for example: “Press 1 for Sales → choose your branch”. These advanced setups ensure complex businesses can manage calls seamlessly across departments and locations. Simply ask us for a tailored quote.

Whether you’re a start-up or an established enterprise, Plexatalk makes professional call routing both affordable and scalable.

Industries That Benefit Most from IVR / Auto Attendant

While almost any organisation can benefit from smarter call routing, some industries find IVR / Auto Attendant especially valuable:

Estate Agents – route callers seamlessly between lettings, sales, or maintenance teams, ensuring enquiries reach the right department straight away.
Restaurants & Takeaways – manage high call volumes with ease: “Press 1 to book a table, Press 2 to order takeaway.”
Trades & Service Businesses – prioritise urgent jobs and reduce delays: “Press 1 for emergencies, Press 2 for quotes.”
Clinics, Dentists & Healthcare Practices – make it easy for patients to reach the right service: “Press 1 for appointments, Press 2 for emergencies.”

By using IVR / Auto Attendant with Plexatalk’s feature-rich VoIP phone systems, these businesses save staff time, never miss important calls, and deliver a more professional customer experience.

Why Choose Plexatalk for IVR

Plexatalk makes it simple for businesses of every size to deliver a professional, efficient call experience. Here’s why customers choose us for their IVR / Auto Attendant:

UK-based support & setup – speak directly to our friendly team who understand your business needs.
Fast deployment – we can have your IVR menus live and working within 24 hours.
Fully integrated VoIP features – your IVR works seamlessly alongside tools like call queues, call recording, and voicemail-to-email.
Scales with your business – from a single shopfront to a multi-branch operation, Plexatalk grows with you.

With Plexatalk, you’re not just getting IVR — you’re getting a feature-rich VoIP phone system designed to make every call count.

Add Professional IVR to Your Phone System Today

Future-proof your business with Plexatalk — starting from just £10 per user/month.

0330 057 6699
support@plexatalk.co.uk

Frequently Asked Questions about IVR Auto Attendant Phone Systems

What is an IVR phone system?

An IVR (Interactive Voice Response) is a feature that greets callers with a menu and routes them to the right person or department — e.g. “Press 1 for Sales, 2 for Bookings.” It’s sometimes called an Auto Attendant.

Is IVR included in every Plexatalk plan?

Many of our customers get a single-level auto attendant included for free. More complex IVRs with multiple layers can be added — just ask our team for a tailored quote.

Can IVR route calls to mobiles or ring groups?

Yes. Calls can be routed to individual extensions, ring groups (sales, support, bookings), or even external mobiles — perfect for remote workers or trades.

What are the benefits of using IVR for my business?

IVR systems give a professional first impression, save staff time, reduce missed calls, and ensure customers always reach the right person. They’re especially valuable for busy businesses like estate agents, restaurants, and clinics.

Does an IVR system work after hours?

Yes. You can route calls based on time of day. For example, calls can go to your team during business hours, and straight to voicemail-to-email after hours.

Can I keep my current phone number if I add IVR?

Absolutely. We handle number porting so you keep your existing phone number — with no downtime during setup.

How long does it take to set up IVR?

Most IVR menus can be set up within 24 hours. Complex multi-branch auto attendants may take slightly longer, but our UK-based support team handle everything for you.

What types of businesses benefit most from IVR?

Any business with multiple departments or high call volumes — estate agents, restaurants, dentists, trades, and clinics — benefits from IVR / Auto Attendant systems.